"Married just 1 week, this was a family vacation which included children and grandchildren. Everyone had a great time. Only one issue, woke up to a flo ... " More

By a verified traveler on Wed 28 Mar 2018

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Hotel Description

Family-friendly 4-star resort near Universal Orlando Resort

On lake

Your stay at this Sand Lake resort places you within 2 miles (3 km) of Universal Orlando Resort™ and ICON Orlando. Universal CityWalk™ and Universal’s Islands of Adventure™ are also within 2 miles (3 km).

Poolside dining

This resort features a restaurant, an outdoor pool, and a poolside bar. There's fun for all ages with a children's pool and a theme park shuttle, and families will appreciate the onsite laundry facilities. Enjoy the fitness center and perks like free self parking and a free shopping center shuttle.

Jetted tubs, free WiFi

The 408 guestrooms have 2 bedrooms and offer free WiFi. Jetted bathtubs are included, along with well-equipped kitchens with refrigerators and stovetops. Weekly housekeeping is available.

Villa, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$170 per night

2 bedroom Villa-Horror Night Event Shuttle

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room (Resort Select)

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Deluxe Villa, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Westgate Palace a Two Bedroom Condo Resort ratings based on 65 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Westgate Palace a Two Bedroom Condo Resort

Everyone (27) Couples (1) Family (4)
4 out of 5
The space and washer and dryer . Very pleasant set up.

Posted by on Feb 23, 2019

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5 out of 5
We liked the 2 bedroom concept very much. Nice amenities too...pool, hot tub, marina, game room, etc.

Posted by on Feb 11, 2019

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4 out of 5
The property and room were clean and inviting. accessibility was easy and convenient. the room I stayed in could definitely use an upgrade, especially to the fixtures. this place would be very ideal for a family of 4+ looking to stay for a week or two. the restaurant/grab & go is a bit pricy, but the burger I had was decent.

Posted by , from Buffalo NY on Feb 10, 2019

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3 out of 5
This hotel was very convenient to Universal and Islands of Adventure. They offered a complimentary shuttle to and from the parks. Unfortunately, the shuttle provided didn’t send a large enough vehicle so we missed nearly and hour of park time due to waiting. Also the only pick up times offered we’re well before the park closed which cut over 4 hour off of our park time combined with the first error in passenger capacity. The amenities were exceptional at the facility. The room was above averafe but was appearant that it was due for maintenance, updates, and repairs. Kitchen and bathrooms showing some wear and tear.

Posted by , from Honolulu, HI on Jan 5, 2019

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Comment from Hotel Management

Jan 10, 2019 by Westgate_CustomerCare

Ben, thank you for your review of Westgate Palace Resort. We are happy to hear that you enjoyed our different amenities, as well as our ideal resort location. We will certainly use your feedback on our shuttle service to continue to improve our services and guest satisfaction. We invite you back, and we hope to exceed all your expectations on your next visit to our property. Regards, Sam

2 out of 5
Could be a nice place except for the staff. Most don't speak English and don't understand you, and those that do are generally RUDE!! The facilities look nice Also an abnormal amount of security WHY??? THey expected my handicapped wife in a wheelchair to cross a 6 lane road to get to & from the car. I'v seen better service at Motel 6

Posted by on Jan 2, 2019

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Comment from Hotel Management

Jan 10, 2019 by Westgate_CustomerCare

Thank you for your review of Westgate Palace Resort. It saddens us to see that you may have had some concerns during your visit. Westgate Resorts is a very diverse company that welcomes guests and employees from all over the world. Although we have a diverse staff that may speak multiple languages we do have team members available to assist you in English as well. Please do not hesitate to contact our Front Desk team if you are in need of anything throughout your stay. Westgate expects its staff to always be hard at work to make sure every customer has a positive experience, so your input lets us know that there may be improvement needed in this area. We certainly hope that we have the opportunity to restore your confidence in us and hope to see you again soon. Regards, Sam

4 out of 5
Overall a good experience. The room waspretty clean but there was writing on the wall next to a bureau (not easily seen when doing a quick clean up I'm sure) and can tell it was cleaned in a rush.

Posted by on Nov 26, 2018

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Comment from Hotel Management

Nov 28, 2018 by Westgate Customer Care

We are delighted that you had a great stay with us at the Westgate Palace Resort. It thrills us to hear that you appreciated your room accommodations. We look forward to seeing you again next time you travel to the Orlando area. -Nicole

1 out of 5
The front desk told us that they were adding a water park to the hotel and wanted to tell everyone about it and it took 60 mins while you ate breakfast it was to try to get return buisness and we got a $100 out of the deal. Next morning no the case they were selling time shares two hours into the conversation we wanted to leave our kids were waiting to go to the theme park. The guy left saying he would be right back it took forever. We asked another "manger" where he was and the man was so rude and ended up getting into an argument with my husband. They were very rude wasted our vacation morning and I was very disappointed. I would never stay in a westgate hotel again.

Posted by on Jun 24, 2018

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4 out of 5

Pre Honeymoon/ with Family

Married just 1 week, this was a family vacation which included children and grandchildren. Everyone had a great time. Only one issue, woke up to a flooded room. Staff did put us in another room. But technicians were trying to fix it while we were undressed and just getting up for the day. They should have moved us immediately. Floors wet Carpet soaked...accidents do happen. ....

Posted by , from Georgia on Mar 28, 2018

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Comment from Hotel Management

May 10, 2018 by Westgate Customer Care

Thank you for your feedback. We are happy to hear your overall stay was great. Please know that although you had some challenges during your stay, we are always looking to make our guests stay better. Please revisit us in the future to see how we are working hard to exceed your expectations. Allie

5 out of 5

Really nice hotel

I loved my stay at this hotel. It was beautiful and everyone was really nice. The restaurant was nice and the food was good. It’s a nice hotel for a family, I had 5 people in my party and we were very comfortable and it was a lot of room for all of us in our 2 bedroom suite.

Posted by on Mar 17, 2018

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Comment from Hotel Management

Mar 20, 2018 by Westgate Customercare.

Tamara, We are delighted that our resort offered you everything you needed and more. Thank you for sharing your great experience and we hope to see you again very soon. Ray

5 out of 5

3 day getaway

Liked the property. Room was nice and I thought the property was quit nice. Very clean pool area. Don’t think it was real busy while we were there first week of March. Elevators were quick and ease of getting to Universal was perfect. Right around corner.

Posted by , from ontario ny on Mar 11, 2018

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Comment from Hotel Management

May 10, 2018 by Westgate Customer Care

Thank you for your feedback. Is great to hear you enjoyed your stay. Please visit us again soon. Allie

About the Westgate Palace a Two Bedroom Condo Resort

Location 6145 Carrier Drive, Orlando, FL 32819

Property Features

Westgate Palace a Two Bedroom Condo Resort offers its guests an outdoor pool, a fitness center, and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the pool bar. Public spaces have free WiFi. Tour/ticket assistance, barbecue grills, and an arcade/game room are also featured at the family-friendly Westgate Palace a Two Bedroom Condo Resort. You'll have access to the health club at a partner property. Free self parking is available. This 4-star Orlando resort is smoke free.

  • 408 guestrooms or units
  • 19 levels
  • 2 buildings
  • Built in 2003
  • Dining venue
  • Bar by the pool
  • Deli
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Separate living room
  • Free WiFi
  • Kitchen
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (25 km / 15.5 mi)
  • Property shuttles: Free theme park shuttle and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Westgate Palace a Two Bedroom Condo Resort offers 408 air-conditioned accommodations with washers/dryers and DVD players. Accommodations have separate living rooms and are furnished with queen sofa beds. Beds feature down comforters. Flat-screen televisions come with premium cable channels. Accommodations at this 4-star resort have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Living room
  • Jetted tub
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Down blanket
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (weekly)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy breakfast daily from 7 AM to 11 AM.

Drafts Sports Bar & Grill - This poolside restaurant specializes in American cuisine. Guests can enjoy drinks at the bar. A children's menu is available.

Nearby Activities

Westgate Palace features a panoramic pool and sun deck that is stocked with reclining lounge chairs, a kid’s wading pool, shuffleboard, pool bar and views of the lake and local attractions. The Westgate Palace also features an extensive game/arcade room, basketball and sand volleyball courts, horseshoes, kid’s playground, activities center, barbecue grills with picnic tables, and fitness center. The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Basketball on site
  • Volleyball on site
  • Golf lessons available nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Special check-in instructions:

This property requires USD 50 credit card deposit or USD 200 cash deposit at check-in for incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages. For more details, please contact the property using the information on the reservation confirmation received after booking.

Certain dog breed restrictions apply at this property. Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Cash or credit card deposit required

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 9.99 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Sporting facilities or equipment
  • Internet access
  • In-room safe
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 15 per person (approximately)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westgate Palace Condo Resort
  • Westgate Palace Two Bedroom Condo Resort
  • Westgate Palace Two Bedroom Condo Resort Condo
  • Westgate Palace Two Bedroom Condo Resort Condo Orlando
  • Westgate Palace Two Bedroom Condo Resort Orlando
  • Westgate Palace Two Bedroom Orlando
  • Westgate Palace Two Bedroom
  • Westgate Two room Orlando

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.