"This hotel was perfect if you are traveling to universal studios! It was just about a mile from the park. The hotel has a free shuttle that has conven ... " More

By a verified traveler on Mon 17 Apr 2017

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Hotel Description

A family-friendly stay in Orlando awaits you at Westgate Palace a Two Bedroom Condo Resort. You'll be 1.9 km (1.2 mi) from I-Drive 360 and 2.7 km (1.7 mi) from Universal’s Islands of Adventure™. Highlights at this resort include a restaurant, an outdoor swimming pool, and in-room kitchens.

Flat-screen TVs with cable channels are featured in all 408 rooms, and you can enjoy washers/dryers, free WiFi, and 2 bathrooms. In-room dining is easy with kitchens that come equipped with refrigerators, microwaves, and stovetops. Nice touches to enhance your stay include jetted tubs and free toiletries, while down comforters invite a good night's rest. Sofa beds, living rooms, and dining areas are also available. Weekly housekeeping is available.

The delicatessen, Drafts Sports Bar & Grill, serves American cuisine. At the resort's own poolside bar, you can stop for a drink. Enjoy the fitness center, sauna, and kids' swimming pool as well as access to basketball. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning breakfast is available between 7 AM and 11 AM. There's also free self parking, along with the convenience of a free area shuttle.

You'll be 4.3 km (2.7 mi) from Universal Studios Florida™ and 3.2 km (2 mi) from Orange County Convention Center with a stay at this 4-star Sand Lake resort.

Villa, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$152 per night

Deluxe Villa, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Room (Resort Select)

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

2 bedroom Villa-Horror Night Event Shuttle

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Westgate Palace a Two Bedroom Condo Resort ratings based on 51 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0
3 out of 5
Your sales rep booked my room @ the wrong westgate and it was a disaster trying to get it changed . Also she told me it would be table in the room realizing when I got in the room there was no table just a bar.. hair in shower and freezer bed was get hard

Posted by , from orlando fl on Dec 10, 2017

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Comment from Hotel Management

Dec 13, 2017 by Nahi.

Thank you for your feedback. We apologize for any inconveniences you experienced during your stay. Westgate is diligently working on the continued growth and success of our resorts. We hope you will honor us with another visit so we may have the opportunity to make this up to you! .

1 out of 5

False marketing total dump Timeshare sales

Rooms are not what they show online Really bad outdated decor small studio Rude, lazy cold staff manager could care less what goes on around him. Tvs do not work Our door did not lock took more than an hour to get someone to come fix it so we could leave our room Nightmare stay worse ever and for those prices never again This is just timeshare sales

Posted by , from connecticut on Oct 23, 2017

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Comment from Hotel Management

Nov 2, 2017 by Nahika.

Thank you for sharing your feedback with us.We apologize for any inconveniences you experienced during your stay. Westgate is a timeshare resort and because of this, we always offer our guests an opportunity to own with us and do not give out any personal information of our guests. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity.We truly hope that you will allow us the opportunity to provide you with a much better stay in the future. Please do not hesitate to contact us directly if you have any other questions.

4 out of 5

Location location location

This hotel was perfect if you are traveling to universal studios! It was just about a mile from the park. The hotel has a free shuttle that has convenient times to and from universal studios. It is a very easy walk too. There is ton of restaurants within walking distance which was nice to have choices! After reading reviews I was nervous about our choice to stay, but was pleasantly surprised! We had no roaches or bugs in our room. we had daily cleaning and fresh towels! We never once were bugged about time share presentations. The elevators were very fast! And the security was amazing. You needed a keycard to get in your building and to get the elevator to work! The space was great for our family of 4. There is a full kitchen, not a ton of cooking supplies but enough to get by for basic cooking. I would agree it was pretty outdated but it didn't bother us at all. The pool was a bit small for how large the resort is but it was clean and heated. So that was good for us!

Posted by , from mn on Apr 17, 2017

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Comment from Hotel Management

Apr 22, 2017 by David N.

Thank you very much for your feedback, we are very happy that you fund everything you expected of our property and amenities. Hope to see you soon.

5 out of 5
Hotel staff was very thorough in informing us of available amenities.

Posted by on Oct 26, 2016

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Comment from Hotel Management

Nov 1, 2016 by Westgate Resorts

Thank you for being our gest and providing a review. Our staff strives to provide the best experience for our guests and we are happy to hear you enjoyed your time with us. We look forward to welcoming you back again to the Westgate Palace Resort soon! Anja

1 out of 5

Room description didn't match

I had a terrible stay at Westgate Palace, the photos on travelocity of the room I booked (2 bedroom, 2 bath condo) didn't match the room I was given by the Hotel. I was supposed to have been given a 2 bedroom condo with a separate dining and living area, the room had a puul out small table with two chairs in the middle of the living area, I stayed here with my 3 small children and since there were only two chairs they had to take turns to sit on the table to eat, why would you allow 5 people to stay in a place that only has two dining chairs?. The day I arrived I noticed the fridge wasn't cooling and I told the hotel, at 12 midnight they sent maitanace and replaced my fridge, some of my food spoiled. I would never book with Travelocity again, and I would never stay at Westage Palace again.

Posted by on Aug 1, 2016

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Comment from Hotel Management

by westgate_customercare

Thank you for taking the time to share you honest feedback with us. We are disappointed to learn that you may have had a less than exceptional stay. We understand that sometimes, issues can arise when booking with third-parties. We always recommend that our guests bring their confirmation letters with them to check-in, to ensure that there are no concerns. We offer 2 unit types at our Westgate Palace location, 2-bedroom and 2-bedroom deluxe. Our deluxe units are larger than the latter, and our staff would be happy to offer an upgrade as long as our availability permits. We hope that all other concerns were brought to our attention at a timely manner, to be addressed accordingly. It would be an honor if you permitted us another opportunity to better impress you in the future. Nat

5 out of 5

Great place to stay!

It is a great location and the staff was awesome. The rooms are comfortable and very clean.

Posted by on Jan 18, 2016

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Comment from Hotel Management

May 20, 2016 by Westgate Customercare

Thank you for taking the time from your busy schedule to share such positive feedback. We look forward to serving you in the future. Ray

5 out of 5

As close to perfection as you could expect

Pros: Everything!
Cons: Free breakfast...
Location: close to everything...perfect location but still very quiet and relaxing!
When you look at the definition of perfection in the dictionary, the picture of this hotel/resor/villa should be right next to it. It will be my (and my family's) first choice when we visit Orlando.

Posted by , from Ceiba, Puerto Rico on Jan 4, 2016

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Comment from Hotel Management

May 20, 2016 by Westgate Customercare

Thank you for taking the time from your busy schedule to share such positive feedback. We look forward to serving you in the future. Ray

5 out of 5

Westgate Palace

Pros: I loved it's close proximity to the amusement parks.
Location: This hotel was close to: Universal Studios, Islands of Adventure & Orlando Eye. They also offer free shuttle service to Universal Studios.
Other than a painted ice tray which the hotel staff was quick to resolve, I would say my stay at the Westgate Palace was very pleasant. I would go there again, very close to Universal Studios and Islands of Adventure.

Posted by , from FL on Dec 14, 2015

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Comment from Hotel Management

May 20, 2016 by Westgate Customercare

Thank you for posting a rating of our resort. We look forward to hosting your vacation again soon. Ray

4 out of 5

Nice Condo, roomy and comfortable.

Pros: The lay out was good. Beds comfortable.
Cons: Bathroom shower doors not sealed and water flooded the room.
Location: Good location for Universal and other activities close to resturants.
The only thing wrong with the room was the shower doors would not hold water. The bathrooms got flooded. I noticed the walls under and around the shower were rotting from water damage. Shower doors need sealed better!!

Posted by , from St. Augustine on Nov 18, 2015

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Comment from Hotel Management

May 20, 2016 by Westgate Customercare

Thank you for posting a rating of our resort. We look forward to hosting your vacation again soon. Ray

4 out of 5

Getaway vacation

The only thing that sucks is that they try to sell you a time share and take $20 from you I'd you don't you to their "breakfast"

Posted by on Aug 10, 2015

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Comment from Hotel Management

Oct 27, 2015 by Westgate

Thank you for your review. Please note that the tour is optional; however, we do offer incentives to those who participate. We trust you enjoyed your stay otherwise and hope to see you again soon! Anja

About the Westgate Palace a Two Bedroom Condo Resort

Location 6145 Carrier Drive, Orlando, FL 32819

Property Features

Westgate Palace a Two Bedroom Condo Resort offers its guests an outdoor pool, a children's pool, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the pool bar. Public spaces have free WiFi. Tour/ticket assistance, barbecue grills, and an arcade/game room are also featured at the family-friendly Westgate Palace a Two Bedroom Condo Resort. You'll have access to the health club at a partner property. Free self parking is available. A complete renovation of Westgate Palace a Two Bedroom Condo Resort was completed in 2014. This 4-star Orlando resort is smoke free.

  • 408 guestrooms or units
  • 19 levels
  • 2 buildings
  • Built in 2003
  • Dining venue
  • Bar by the pool
  • Deli
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Separate living room
  • Kitchen
  • Free area shuttle
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (23.2 km / 14.4 mi)
  • Property shuttles: Free area shuttle, theme park shuttle, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Westgate Palace a Two Bedroom Condo Resort offers 408 air-conditioned accommodations with washers/dryers and DVD players. Accommodations have separate living rooms and are furnished with queen sofa beds. Beds feature down comforters. Flat-screen televisions come with premium cable channels. Accommodations at this 4-star resort have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room kitchen
  • 2 bathrooms
  • Washer and dryer
  • Dining room
  • Living room
  • Jetted tub
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Down blanket
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (weekly)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy breakfast daily from 7 AM to 11 AM.

Drafts Sports Bar & Grill - This poolside delicatessen specializes in American cuisine. Guests can enjoy drinks at the bar. A children's menu is available.

Nearby Activities

Westgate Palace features a panoramic pool and sun deck that is stocked with reclining lounge chairs, a kid’s wading pool, shuffleboard, pool bar and views of the lake and local attractions. The Westgate Palace also features an extensive game/arcade room, basketball and sand volleyball courts, horseshoes, kid’s playground, activities center, barbecue grills with picnic tables, and fitness center. The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Basketball on site
  • Volleyball on site
  • Golf lessons available nearby
  • Kayaking nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Special check-in instructions:

This property requires USD 50 credit card deposit or USD 200 cash deposit at check-in for incidentals. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages. For more details, please contact the office using the information on the reservation confirmation received after booking.

  • No rollaway/extra beds available
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 - 200 per stay
  • Resort fee: USD 9.99 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Sporting facilities or equipment
  • Internet access
  • In-room safe
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 15 per person (approximately)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westgate Palace Condo Resort
  • Westgate Palace Two Bedroom Condo Resort
  • Westgate Palace Two Bedroom Condo Resort Condo
  • Westgate Palace Two Bedroom Condo Resort Condo Orlando
  • Westgate Palace Two Bedroom Condo Resort Orlando
  • Westgate Palace Two Bedroom Orlando
  • Westgate Palace Two Bedroom

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.