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The Ritz-Carlton Orlando, Grande Lakes

5-star property
4012 Central Florida Parkway, Orlando, FL 1-855-201-7819

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4.4 out of 5
Excellent!
See all 23 Travelocity Reviews

"Thank you, Ritz! I will be back soon. The best pool made for a perfect vacation. " More

By a verified traveler on Fri 19 Aug 2016

Points Of Interest

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Hotel Description

Family-friendly 5-star resort near Discovery Cove

On lake

You'll find Discovery Cove and Aquatica within 3 miles (5 km) of this Orlando resort. Also, SeaWorld® Orlando is within 3 miles (5 km) and Orange County Convention Center is within 6 miles (10 km).

18-hole golf course

This smoke-free resort features a golf course, a full-service spa, and 4 restaurants. There's fun for all ages with a lazy river and a children's club, and families will appreciate the onsite laundry facilities. Enjoy the 3 outdoor tennis courts and perks like free WiFi.

IPod docks, WiFi

Boasting comforts like premium bedding and down comforters, the 582 guestrooms also offer furnished balconies and LCD TVs with cable channels. Other amenities include iPod docks, 24-hour room service, and WiFi.

Room, 1 King Bed, Resort View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$349* Per night/room Nov 2 - Nov 3

Executive Suite, 2 Queen Beds (Lake Front)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 2 Queen Beds (Executive, Lake Front)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, 2 Queen Beds (Lake Front)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Lake Front)

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Ritz-Carlton Orlando, Grande Lakes ratings based on 23 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Ritz-Carlton Orlando, Grande Lakes

Everyone (9) Couples (1) Family (2)
5 out of 5
Staff was wonderful. Friendly and helpful. The property was beautiful. Clean and tastefully decorated.

Posted by on Sep 29, 2019

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5 out of 5

Posted by on Sep 22, 2019

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5 out of 5
Everything was perfect from check-in, restaurant, in room dining to extending the room for another night.

Posted by on Sep 2, 2019

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5 out of 5

Posted by on Jul 25, 2019

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3 out of 5
The hotel was great but when u spend $2500 plus or minus for 2 days to spend a special easter weekend with your family and then u have a staff member rudely tell you to NOT ask for an autograph of a member of the Toronto Raptors basketball team as the team was staying there for their series against the Orlando Magic yet the player motioned for me when he was down the hallway and then signed 2 autographs for my family and apologized that a member of such a hotel would do that as its the players discretion if he wants to sign or not and not some rude staff member. And all of the other players we saw were so gracious to sign including the coach who was appalled that that would occur when I told him the story. We will take our services somewhere else next year

Posted by on Apr 22, 2019

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1 out of 5

Could've been much better!!

The onsite contruction absolutely ruined everything for us. The frustration of being rerouted, the loud sounds, the smell of gasoline fuled machines - it was very bad!! This was our second vacation to Orlando, Florida in as many years, both at the Ritz. Not again!!

Posted by , from maryland on Aug 4, 2017

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5 out of 5

Perfect hotel made for a perfect vacation.

Thank you, Ritz! I will be back soon. The best pool made for a perfect vacation.

Posted by , from VA on Aug 19, 2016

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5 out of 5

Beautiful grounds, elegant comfort, superior hotel

Superior quality, with attention to detail and guest comforts prevail at this resort. Stunning penthouse view, suberb accommodations & service. Excellent food prepared to exacting specification was most appreciated at H&H for special dietary request above and beyond their down home, boldly Southern inspired cuisine. Our Red Velvet dessert choice was more than satisfyingly indulgent. The Spa featured Vitale's restaurant, which provided a crisp, flavourful, creation of green and juliened vegetables with a generous side of chopped chicken accented with a sweet chili glaze to add as you wished. Freshly prepared juices cleansed the body and soul. Fresh berries and fruit along with an extra Coca-Cola beverage were cheerfully provided for our plane trip home. Don't forget to have dinner at the gourmet club Norman's, where a bold menu awaits beyond the artfully crafted gates, along with an extensive choice of fine wines & service extraordinare. Complementary shipping was provided for our purchases at the Signature and Spa gift shops brimming with lovely gifts & tokens for all. Swift and prompt Concierge services ensured on time and quality Mears TownCar services to the airport and our 2016 Invictus Games destinations. Michael Sureda

Posted by , from Atlanta on May 17, 2016

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5 out of 5

great hotel

Pros: everything about it
Cons: nothing really
Location: everything was really close to down town orlando
it was excellent. i loved every minute of being there the room was so beautiful

Posted by on Aug 24, 2015

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2 out of 5

I travel quite often & personally I think..

Pros: Nice Pool & Grounds
Cons: Communication!!!
Location: Nice Quite Location
I personally think this hotel is was a dissapointment & did not live up to the "Ritz-Carlton" Image that I had anticipated. Although the staff was pleasant in demeanor I felt they were not responsive to simple requests. I was my friends birthday & I had called ahead in advance to make them aware of this days before even taking flight. Even my reminder upon check-in & a second reminder when I visited the front desk still went unresponsive. It took 3 attempts for me just to get a mere cookie plate. Not what I had hoped.

Posted by , from New York City on Aug 11, 2015

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About the The Ritz-Carlton Orlando, Grande Lakes

Location 4012 Central Florida Parkway, Orlando, FL 32837

Property Features

The Ritz-Carlton Orlando, Grande Lakes offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Business amenities include a business center and limo/town car service. An outdoor pool, a health club, and a spa tub are also featured at the luxury The Ritz-Carlton Orlando, Grande Lakes. A roundtrip airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Orlando resort is smoke free.

  • 1 building
  • 582 guestrooms or units
  • 15 levels
  • 4 dining venues
  • 2 bars or lounges
  • 47000 sq ft of conference space
  • Built in 2003
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Lazy river
  • Free WiFi
  • Outdoor tennis courts - 3
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (16.6 km / 10.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton Orlando, Grande Lakes offers 582 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

The Ritz-Carlton Orlando, Grande Lakes has 4 restaurants on site.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including outdoor tennis courts and a health club. An outdoor pool and a spa tub are on site. Other recreational amenities include a lazy river, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Playground on site
  • Racquetball/squash on site
  • Golf driving range on site
  • Golfing on site
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Volleyball on site

Spa Services

The Ritz-Carlton Spa has 40 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including Ayurvedic.

The spa is open daily.

  • Number of treatment rooms 40
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 250 per accommodation, per stay, plus a deposit of USD 250 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 25 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals exempt from fees/restrictions
  • Debit cards
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.00 per accommodation, per night

The resort fee includes:

  • Sporting facilities or equipment
  • Children's club/arcade access
  • Shuttle service
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 35 for adults, USD 20 and USD 35 for children (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Airport shuttle fee: USD 65 per vehicle (one-way)
  • Valet parking fee: USD 37 per night (in/out privileges)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 250 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Ritz-Carlton Grande Lakes Hotel
  • Ritz-Carlton Grande Lakes Hotel Orlando
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  • Ritz Orlando
  • Ritz-Carlton Orlando Grande Lakes Resort
  • Ritz-Carlton Grande Lakes Resort
  • Ritz Orlando
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  • RitzCarlton Orlando Gran s Or
  • Ritz Orlando
  • The Ritz-Carlton Orlando, Grande Lakes Resort
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  • The Ritz-Carlton Orlando, Grande Lakes Resort Orlando

You should know

  • The Ritz-Carlton Orlando, Grande Lakes offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.