4.4 out of 5

"Thank you, Ritz! I will be back soon. The best pool made for a perfect vacation. " More

By a verified traveler on Fri 19 Aug 2016

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Hotel Description

A luxury stay in Orlando awaits you at The Ritz-Carlton Orlando, Grande Lakes. You'll be 4.4 km (2.7 mi) from SeaWorld® Orlando and 3 km (1.9 mi) from Discovery Cove. Highlights at this family-friendly resort include 3 restaurants, a full-service spa, and a golf course.

Smart TVs with cable channels are featured in all 582 rooms, and you can enjoy free WiFi, free wired Internet, and furnished balconies. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium bedding and down comforters invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and designer toiletries. IPod docks, DVD players, and separate bathtubs and showers are also available.

A relaxing visit to The Ritz-Carlton Spa can include deep-tissue massages and hot stone massages along with detox wraps, body wraps, and aromatherapy. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the outdoor swimming pool, free kids' club, health club, and spa tub. Business travelers can take advantage of meeting rooms, a business center, and limo/town car service. Other amenities include free WiFi in public areas, a sauna, and a coffee shop/café. Buffet breakfast is available. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute drive of this 5-star Orlando resort include Aquatica and I-Drive 360.

The Ritz-Carlton Orlando ratings based on 18 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
1 out of 5

Could've been much better!!

The onsite contruction absolutely ruined everything for us. The frustration of being rerouted, the loud sounds, the smell of gasoline fuled machines - it was very bad!! This was our second vacation to Orlando, Florida in as many years, both at the Ritz. Not again!!

Posted by , from maryland on Aug 4, 2017

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5 out of 5

Perfect hotel made for a perfect vacation.

Thank you, Ritz! I will be back soon. The best pool made for a perfect vacation.

Posted by , from VA on Aug 19, 2016

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5 out of 5

Beautiful grounds, elegant comfort, superior hotel

Superior quality, with attention to detail and guest comforts prevail at this resort. Stunning penthouse view, suberb accommodations & service. Excellent food prepared to exacting specification was most appreciated at H&H for special dietary request above and beyond their down home, boldly Southern inspired cuisine. Our Red Velvet dessert choice was more than satisfyingly indulgent. The Spa featured Vitale's restaurant, which provided a crisp, flavourful, creation of green and juliened vegetables with a generous side of chopped chicken accented with a sweet chili glaze to add as you wished. Freshly prepared juices cleansed the body and soul. Fresh berries and fruit along with an extra Coca-Cola beverage were cheerfully provided for our plane trip home. Don't forget to have dinner at the gourmet club Norman's, where a bold menu awaits beyond the artfully crafted gates, along with an extensive choice of fine wines & service extraordinare. Complementary shipping was provided for our purchases at the Signature and Spa gift shops brimming with lovely gifts & tokens for all. Swift and prompt Concierge services ensured on time and quality Mears TownCar services to the airport and our 2016 Invictus Games destinations. Michael Sureda

Posted by , from Atlanta on May 17, 2016

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5 out of 5

great hotel

Pros: everything about it
Cons: nothing really
Location: everything was really close to down town orlando
it was excellent. i loved every minute of being there the room was so beautiful

Posted by on Aug 24, 2015

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2 out of 5

I travel quite often & personally I think..

Pros: Nice Pool & Grounds
Cons: Communication!!!
Location: Nice Quite Location
I personally think this hotel is was a dissapointment & did not live up to the "Ritz-Carlton" Image that I had anticipated. Although the staff was pleasant in demeanor I felt they were not responsive to simple requests. I was my friends birthday & I had called ahead in advance to make them aware of this days before even taking flight. Even my reminder upon check-in & a second reminder when I visited the front desk still went unresponsive. It took 3 attempts for me just to get a mere cookie plate. Not what I had hoped.

Posted by , from New York City on Aug 11, 2015

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5 out of 5

The Best!!

I have stayed at many hotels and this is by far the BEST. Everyone at the hotel is great. Took my 7 year old to Disney & wanted a hotel to relax after, the Ritz surpassed my expectations. They also have ritz kids which my son loved! The pool is beautiful and very relaxing. I wish I could of stayed longer. Can't wait to come back!

Posted by , from Monterey Ca on Jul 24, 2015

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5 out of 5

Beautiful hotel, incredible staff, and great food!

Pros: There wasn't anything I disliked about this hotel, but the Highball and Harvest restaurant was definitely a major high point.
Location: It's Orlando, you can do anything. BUT, it was nice that we didn't have to leave the hotel to have a wonderful weekend!
Went for a long weekend for our anniversary. Treated like royalty from the minute we walked in the door. Champagne on check in, upgraded our room, and all around great service. Had lunch at Highball & Harvest. Their on-site farm to table restaurant. It was so good we ate there 3 more times. Absolutely no reason to leave the property! The bartender at H & H had a very thoughtful anniversary gift sent to our room......a plate of homemade chocalates with Happy Anniversary written on the chocolate tray, gift pillowcases with special messages, and other nice trinkets. It didn't hurt that the weather was beautiful. Throw in a couples massage at the Ritz spa and it was the perfect weekend!

Posted by , from Tampa, FL on Jan 27, 2015

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5 out of 5

Just beautiful

I loved staying here. The entire staff was so nice and helpful. I would love to come back soon.

Posted by , from Illinois on Jun 14, 2013

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5 out of 5

Short drive from all things Disney.

Pros: Close restaurants, Quiet
Hotel staff make the off-Disney property well worth it. Beautiful views and close enough to all theme parks and downtown Orlando.

Posted by on Apr 3, 2013

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5 out of 5

Excellent place to stay

An excellent place to stay. The staff was very friendly, the room was spotless, the bed was very comfortable and pillows as well. I saw some reviews and there were complaints about the valet, I did not have to pay for valet. The food is expensive but worth the money. Someone said on a review that there is a McDonalds across the street to save you money, don't book this hotel if you are trying to save money, find something that suits your budget. Excellent experience, definetely recommended, I would go again.

Posted by , from florida on Aug 24, 2012

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About the The Ritz-Carlton Orlando, Grande Lakes

Location 4012 Central Florida Parkway, Orlando, FL 32837

Renovations + Closures

The property is renovating until 01 June 2018 (completion date subject to change). The following areas are affected:

  • Exterior
  • Select guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

The Ritz-Carlton Orlando, Grande Lakes offers its guests a full-service spa, a golf course, and an outdoor pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a business center, limo/town car service, and meeting rooms. A health club, a spa tub, and a sauna are also featured at the luxury The Ritz-Carlton Orlando, Grande Lakes. A roundtrip airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Orlando resort is smoke free.

  • 1 building
  • 582 guestrooms or units
  • 14 levels
  • 3 dining venues
  • 46 conference rooms
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds
  • DVD player


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Orlando, FL (MCO-Orlando Intl.) (16.2 km / 10 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Ritz-Carlton Orlando, Grande Lakes offers 582 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. Smart televisions come with premium cable channels, pay movies, and Netflix. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, designer toiletries, and complimentary toiletries. This Orlando resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and laptop-compatible safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

The Ritz-Carlton Orlando, Grande Lakes has 3 restaurants on site.

24-hour room service is available.

Nearby Activities

This resort offers an 18-hole, par-72, Greg Norman-designed golf course. An outdoor pool, spa tub, children's pool, jogging path, and three lighted tennis courts are also on-site. A fitness center is located in the day spa and includes machines, free weights, and classes. Eco-tours and fishing are available on site. Guests also enjoy complimentary access to the large lazy river pool located at the neighboring JW Marriott. Accessible via walkways, the popular pool winds under waterfalls and through caves. The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Pilates classes on site
  • Ecotours on site
  • Playground on site
  • Golf driving range on site
  • Golfing on site
  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Volleyball on site
  • Yoga classes/instruction on site

Spa Services

  • Number of treatment rooms 40
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!


  • Pets: USD 250 per accommodation, per stay, plus a deposit of USD 250 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 25 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.


Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per accommodation, per night

The resort fee includes:

  • Sporting facilities or equipment
  • Children's club/arcade access
  • Shuttle service
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 35 per person (approximately)
  • Airport shuttle fee: USD 45 per vehicle (roundtrip)
  • Self parking fee: USD 25.00 per night (in/out privileges)
  • Valet parking fee: USD 32.00 per night (in/out privileges)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 250 per accommodation, per stay
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ritz-Carlton Grande Lakes
  • Ritz-Carlton Grande Lakes Hotel
  • Ritz-Carlton Grande Lakes Hotel Orlando
  • Ritz-Carlton Orlando Grande Lakes
  • Ritz-Carlton Orlando Grande Lakes Hotel
  • Ritz-Carlton Orlando Grande Lakes Hotel Orlando
  • Ritz Orlando

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).


20% Off Excursions through Florida Dolphin Tours in Orlando

Book a stay now-June 30, 2018, in any room or rate category for travel now-July 31, 2018, and receive 20% off the price of excursions through Florida Dolphin Tours in Orlando.

Full details provided at check-in. Reservation for excursions must be made by visiting the Local Expert concierge desk located in the hotel lobby. Excursions must be purchased by June 30, 2018, for redemption by July 31, 2018. A maximum of 2 tickets per excursion may be purchased using this offer. Offer is only valid for excursions through Florida Dolphin Tours in Orlando carried by Local Expert. Additional tickets may be purchased at the regular retail rate. Taxes are included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.