4.4 out of 5

"The hotel was beautiful, it was children friendly and adult friendly. It was the best vacation ever. I'm planning yo go back next year now. So much to ... " More

By a verified traveler on Wed 26 Jul 2017

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Hotel Description

A family-friendly stay in Orlando awaits you at Hyatt Regency Grand Cypress. You'll be 3 km (1.9 mi) from Disney Springs™ and 2.2 km (1.4 mi) from Lake Bryan. Highlights at this beachfront resort include 3 restaurants, 3 outdoor swimming pools, and a full-service spa.

All 815 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, balconies, and iPod docks. Refrigerators and round-the-clock room service make in-room dining convenient. Premium bedding, coffee/tea makers, and in-room childcare are also available.

A day of pampering at Marilyn Monroe Spa can include massages, body scrubs, and facials along with aromatherapy and mani/pedis. The restaurant, LakeHouse, is open for breakfast, lunch, and dinner. Trellises Lounge is the resort's own lobby lounge. Spend the day at the private beach where you'll find umbrellas, and enjoy the 12 outdoor tennis courts and golf course. 65,000 square feet (6 square meters) of event facilities include 15 meeting rooms and conference space, and other business amenities include a business center and limo/town car service. Other amenities include a marina, free WiFi in public areas, and a 24-hour fitness center. Full breakfast is available daily between 6 AM and 11 AM. There's also valet parking, along with the convenience of a free theme park shuttle.

Attractions within a 10-minute drive of this 4-star Orlando resort include Discovery Cove and Aquatica.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max
$144 per night

Room, 2 Double Beds (Club Access)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Club Access)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Regency Grand Cypress ratings based on 77 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

Unnecessary mandatory resort fee

We stayed two nights for a wedding and did not need to use any resort facilities but we had to pay a mandatory fee of $30/day plus taxes. This is not right. I think that we should get a refund,

Posted by on Aug 14, 2017

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3 out of 5

Good location - but very expensive,

Pros: Location. ATM's onsite. Hertz onsite, ample parking. Gym was ok, but looked dirty. Pool area large, plenty of loungers, Beach was nice,
Cons: Rooms need a table and enough chairs for quests, and cups and water too. Automatic Gratuity to be removed from bills (check) Housekeeping.
Location: Good location, Universal, Disney & sea world are very close.
The hotel is in a very good location for all Parks. The guest rooms are a good size, however, there is no table to eat from, not enough chairs to sit on in the room, no plug socket, (power outlet) by any mirror for ladies. The rooms were serviced daily, but to different standards, some days bottle water was provided others days, none, same with the coffee and tea, etc. The bathroom was never cleaned properly, always a dirty sink and bins (trash) not always emptied, we had to ask for our bed sheets to be changed, they should be done every 3 days, but after 7 days we asked for them to be changed, and they were never done again. Not enough storage in the bathroom, no shelves to put person toiletries on. Not enough hangers for clothes. The safe door and sliding bathroom door slammed against each other. The fridge was not a fridge, it barley chilled water. But an ice machine is available, 18% gratuity is added to everything in all bars automatically, $30 resort fee per day, minimum $20 self parking every day, plus resort fee tax, and local tax on top, it all adds up, 2 Bud lights, plus gratuity, plus tax, = approx $17, 2 days we had to ask for out room to be cleaned it just hadn't been done. Large queues at breakfast and dinner in the lakeside restaurant , so get up early. Food was returned twice, for being cold or over cooked. Buffet egg counter is very slow, only 1 person serving. Functions at the hotel seem to take priority over guests. Overall an OK experience but expensive

Posted by , from UK on Aug 7, 2017

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5 out of 5

Wonderful vacation

The hotel was beautiful, it was children friendly and adult friendly. It was the best vacation ever. I'm planning yo go back next year now. So much to do and see. It was close to anything you want to eat , shopping outlets, Disney parks. Gift shops. Staff at the gift shop at the hotel were not very welcoming, across from the market but everything else was wonderful and I can't wait to go back

Posted by , from New York on Jul 26, 2017

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5 out of 5

Always a pleasure to stay at this hotel.

Super cortious staff. Amazing views. Excellent accommodations. Great restaurants. Fun activities....

Posted by on Jul 13, 2017

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5 out of 5

Dream Come True

We changed our stay after we saw the first "resort" and were horrified. We were able to upgrade our reservation over to the Hyatt. This was the best thing that could have happened, ever! Everyone was amazing to us. The experience was incredibly wonderful. I can't wait to go back. So many things to say about our phenomenal experience at the Grand Cypress. It far exceeded expectations.

Posted by , from NH on Jul 12, 2017

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5 out of 5
Beautiful hotel and pool. Friendly staff. Good location.

Posted by on May 29, 2017

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5 out of 5

Beautiful hotel... great activities for the family

The hotel was nice and the grounds were beautiful. The only downside was how confusing it was to navigate the property at first. Staff could have given us a map or more info. Pool was nice, water bikes were fun, surrey was a blast as well as the climbing wall. Staff by the pool were nice. The man with the bird was kind enough to bring the large colorful bird out to the car to show my son who never saw it. So thoughtful!

Posted by on Apr 4, 2017

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5 out of 5

Lvf

The hotel is beautiful but the beds were hard. The pool is gorgeous.

Posted by on Jan 22, 2017

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1 out of 5

Room reservation

When I book a king room, I expect a king room - period. No staff apologized or even informed us prior to getting into the room that they would be unable to honor our reservation. I called downstairs, stating their must have been a mistake as we booked a king room. I was told they were all out, and I was "upgraded" to two full sized beds. Ha! An upgrade would be to place my husband and I in a suite. We were traveling alone - not with our kids for a business conference. If you are unable to honor a reservation that was made 2 months in advance then how do you expect to have a successful business. I have never been treated so poorly at any hotel - even international. I would expect something - an apology, an attempt to get me in a different room the next day, free breakfast, spa ticket, discount - something! Basically, If I was not attending a meeting there I would have left the first night. And to add to that extremely hard beds and pillows.

Posted by , from MS on Aug 29, 2016

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5 out of 5

The best resort in Orlando. Pool was awesome!

We stayed for 5 nights. Didn't want to leave. Enjoyed the pool, hemmingways, room service, pitch and put, bikes and more! Well worth the 25.00 resort fee.

Posted by , from Milton, Fl on Jul 17, 2016

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About the Hyatt Regency Grand Cypress

Location One Grand Cypress Blvd, Orlando, FL 32836

Property Features

Step outside to unwind on the white sand beach. Summer fun is a breeze at Hyatt Regency Grand Cypress, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. This beach resort also offers outdoor tennis courts, a 24-hour fitness center, and a spa tub. For a fee, parking is available.

  • 815 guestrooms or units
  • 18 levels
  • 3 dining venues
  • 3 bars or lounges
  • 15 conference rooms
  • 65,000 sq ft of conference space
  • 6 sq m of conference space
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 3
  • Free WiFi
  • Outdoor tennis courts - 12
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (27.2 km / 16.9 mi)
  • Property shuttles: Free theme park shuttle; area shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hyatt Regency Grand Cypress offers 815 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private balcony
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11 AM.

LakeHouse - This restaurant serves breakfast, lunch, and dinner. Open daily.

Hemingways - Overlooking the pool, this restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.

Trellises Lounge - Onsite lobby lounge. Open daily.

On the Rocks - This poolside bar serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

Swimming and boating: Experience the enhanced lagoon pool, the signature attraction at Hyatt Regency Grand Cypress, where the new features will make you smile as you enjoy the moments that make memories. Located along the 1,000 feet of white sandy beach of private Lake Windsong, the free-flowing lagoon pool boasts 12 waterfalls, heated and non-heated pools, two whirlpools, new Water Slide Tower Pavilion, new Water Jet Splash Zone, new children’s Rock Climbing Stations, rope bridge, walking paths, and expansive, wrap-around sundecks.

These new features complement the resort’s favorite recreation activities including; S’mores pit and classic family marshmallow roasting fun; 1,000 feet of white sandy beach at the 21-acre Lake Windsong with beach volleyball, tether ball, lounge seating and hammocks; watersports with paddleboats, kayaks, hydro bikes, canoes, aqua cycles and sailboats; old-fashioned, canopied surrey bikes; and marked jogging, walking, and biking trails, just to name a few!

Golf: Four Jack Nicklaus Signature Design courses include an 18-hole layout and three nine-hole challenges. A golf shop has a full line of equipment, and PGA-level instruction is available at the Grand Cypress Golf Academy. The whole family can enjoy play on the nine-hole, par 3 pitch ‘n putt course. Tees, scorecards, and use of clubs and golf balls are complimentary.

Tennis: The Grand Cypress Tennis and Racquet Club has eight Har-Tru and four Deco Turf II tennis courts, five lit for night play. Instruction is available at the Tennis Academy.

Walking, jogging, bicycling: Options include three jogging and walking paths stretching from 1.3 to 4.7 miles. Bicycles of all sizes are available and included in resort service fee.

Fitness center: The Hyatt StayFit™ fitness center expanded features the latest in Life Fitness® Cardio equipment with 8 cross trainers, 11 treadmills, four recumbent and upright LifeCycles, free weights, and strength stations. The integrated LCD television offers guests enhanced interaction, Internet connectivity, and endless entertainment options.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Free bicycles on site
  • Fishing on site
  • Golf driving range on site
  • Water skiing nearby
  • Miniature golf on site
  • Golf lessons on site
  • Golfing on site
  • Hiking/biking trails on site
  • Rock climbing on site
  • Tennis lessons on site
  • Volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Racquetball/squash on site
  • Rowing or canoeing on site
  • Sailing on site
  • Basketball on site
  • Bicycle rentals on site
  • Personal motorized watercraft on site

Spa Services

  • Number of treatment rooms 7
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 150.00 per accommodation, per night, plus a one-time cleaning fee of USD 100.00
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lb)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 33.75 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Fitness center access
  • Sporting facilities or equipment
  • Shuttle service
  • Internet access
  • Phone calls

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 27.95 for adults and USD 14.50 for children (approximately)
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Valet parking fee: USD 29.00 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per night plus USD 100.00 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cypress Grand Hyatt
  • Grand Cypress
  • Grand Cypress Hyatt
  • Grand Cypress Hyatt Regency
  • Grand Hyatt Cypress
  • Hyatt Regency Grand
  • Hyatt Regency Grand Cypress
  • Hyatt Regency Grand Cypress Hotel
  • Hyatt Regency Grand Cypress Hotel Orlando
  • Hyatt Regency Grand Cypress Orlando
  • Grand Hyatt Orlando
  • Hyatt Orlando
  • Hyatt Grand Cypress

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Promotions

USD 100 off 2 Universal Orlando® Multi-Visit Tickets

Book a stay in any room or rate plan for travel January 18 - December 31, 2017 and guests receive USD 100 off the purchase of 2 Universal Orlando 4 Day multi-visit admission tickets. Each Universal Orlando 4 Day Park to Park ticket entitles guest park-to-park admission to Universal Studios Florida®, Universal's Islands of Adventure®, and access to select club venues in Universal CityWalk® for any 4 days, during a 7 day period starting from day of first use.


Guests must purchase tickets at the Local Expert concierge desk in the lobby. Discount is off the standard rates charged by Local Expert concierge desk. Additional tickets may be purchased at the non-promotional rate. Each Universal Orlando 4 Day Park to Park ticket entitles guest park-to-park admission to Universal Studios Florida®, and Universal's Islands of Adventure®, and access to select club venues in Universal CityWalk® for any 4 days, during a 7 day period - starting from day of first use. Tickets must be purchased between January 18, 2017 and December 31, 2017 from the Local Expert desk in the lobby. Tickets are for the sole use of hotel guests and may not be traded or sold. No refunds for any unused or partially used tickets. Improper use of tickets constitutes fraud. Offer subject to availability. Full details at check-in. Other restrictions may apply.

Limited Time Offer: 25% Off Show Tickets

Book a stay now - January 31, 2018 for travel July 3 - January 31, 2018 during the same period and receive 25% off the purchase of show tickets in Orlando.


Guests must purchase tickets at the Local Expert concierge desk in the lobby. Discount is off the standard rates charged by Local Expert concierge desk. Show tickets must be purchased by January 31, 2018 for redemption by February 28, 2018. A maximum of 2 tickets per show may be purchased using this offer. Offer is only valid for shows in Orlando carried by Local Expert concierge desk. Additional tickets may be purchased at the regular retail rate. Taxes are included. Admission to theme park is not included in this offer. Parking is not included. No refunds for any unused or partially used tickets. Show tickets are non-transferable, non-refundable, not for re-sale, void if altered, will not be replaced if lost or stolen and may be confiscated without restitution for misuse. No refunds for any unused or partially used show tickets. Improper use constitutes fraud. Offer subject to availability. Other restrictions may apply. See specific show information for more details.