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4.3 out of 5

"The hotel is very well located adjacent to, but not right in the middle of, the French Quarter. The rooms were fairly well appointed and the staff wa ... " More

By a verified traveler on Thu 29 Mar 2018

Hotel Description

4-star hotel near Canal Street

City center retreat

At this Central Business District hotel, you'll be well placed to visit Canal Street and Bourbon Street, both within a 5-minute walk. Audubon Aquarium of the Americas and Jackson Square are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 22 conference rooms, free WiFi in public areas, and airport shuttle. Enjoy the 24-hour fitness center and conveniences like a 24-hour front desk and concierge services.

IPod docks, WiFi

The 501 guestrooms have flat-screen TVs with cable channels and offer WiFi and iPod docks. Other amenities include Netflix, room service, and coffee/tea makers.

Room, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$159* Per night/room Nov 17 - Nov 18

Tree House, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Concierge Room, Executive Room, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Corner (Over-sized)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, Business Lounge Access

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

JW Marriott New Orleans ratings based on 53 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for JW Marriott New Orleans

Everyone (11)
5 out of 5

Posted by on Aug 22, 2019

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5 out of 5

Posted by on Jul 9, 2019

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5 out of 5

Posted by on Feb 28, 2019

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2 out of 5
The hotel elevators do not work well for the capacity of people staying there. Also we requested a room with two double beds and could not give it to us. Overall not a great experience.

Posted by on Dec 31, 2018

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4 out of 5
The hotel is at a very convenient spot that we can walk to all the interesting places near French Quarter.

Posted by on Dec 27, 2018

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4 out of 5

Good Option

Pros: Location. and overall quality of the facility
Cons: Air conditioning was poor. Also, charging a daily fee for Wi-Fi in the room is RIDICULOUS in this day and age.
The hotel is very well located adjacent to, but not right in the middle of, the French Quarter. The rooms were fairly well appointed and the staff was very friendly.

Posted by on Mar 29, 2018

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3 out of 5

Room and sleep experience

Pros: Average
Cons: Room cleanliness
Location: In good distance. Just wish we were closer to the casino and French Quarter. Will select better location next time.
The carpet was soiled and the mattresses sunk in. They were not firm at all. It was 1:00 before anyone came to clean the room.

Posted by , from Dallas, TX on Dec 3, 2017

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Comment from Hotel Management

Dec 6, 2017 by Director of Operations

Dear Gwen, thank you for sharing your experience at our hotel. We are pleased you had an overall nice stay. However, we are sorry for the cleanliness issues and the inconvenience you had with our facilities. Your feedback is important to us as it will help us to improve our service and amenities going forward. I hope you will return so we can make it up to you. Glenn Gray Director of Operations

1 out of 5

Worst hotel experience of my life

They were overbooked and didn’t have a room for us. They sent our family of four to a nearby hotel with only a full sized bed. Two of us slept on the cold, hard floor. I will never stay at a Marriott Hotel for the rest of my life and will tell everyone I know how worthless and awful their service is.

Posted by on Nov 20, 2017

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Comment from Hotel Management

Nov 23, 2017 by Director of Operations

Dear Guest, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Glenn Gray Director of Operations

3 out of 5

JW Marriott not quite up to speed

Pros: Housekeeping (Siria was great) and convenient location. The lobby bar was very nice, again if you are pleased with $18 Bloody Mary's. Wifi.
Cons: Size of room for the money; aforementioned water temperature issues; breakfast.
Location: Central location near all French Quarter sites, the Aquarium, Convention Center, etc.
Our room cost averaged over $500 per night, including the ridiculous New Orleans taxes. For this price, one is entitled to expect excellent accommodations. They were just OK. The hotel is in a good location for the sites of New Orleans; many things are within walking distance: the Quarter, the Aquarium, St. Charles Avenue streetcar line, etc. The bathroom was about the size of a phone booth. While the shower was a good one, the water temperature variation was absurd. One moment the water temperature was nice and warm, the next moment blazing hot. Frankly, that too is ridiculous. They have a nice "Executive" lounge where breakfast is served in the morning and drinks and snacks in the evening. Final verdict: Meh! It should have been better at these prices. Overall the room was OK, but small. Although housekeeping was excellent, this facility wasn't worth the price. The desk clerk indicated that he had given us a room with an excellent view. Really? OK, maybe so if you prefer a view that includes looking at all the roofs, including commercial air conditioners. My wife or I won't be staying at this hotel again. Better value is available.

Posted by , from Houston, TX on Nov 5, 2017

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Comment from Hotel Management

Nov 8, 2017 by Director of Operations

Dear Magjim, our thanks for taking the time to review your stay with us. It’s a pleasure knowing you loved our convenient location and had an overall pleasant experience. However, we are sorry we missed meeting your expectations and the inconvenience it caused. We hope to have the opportunity of welcoming you back soon. Glenn Gray Director of Operations

5 out of 5

Awesome Place

Pros: location
Cons: nothing
Location: Bourbon Street about a block away
Hotel staff VERY helpful and friendly. Neighbors too loud in the early evening before they went out to party - but all other things at the JW were fine

Posted by on Mar 26, 2015

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About the JW Marriott New Orleans

Location 614 Canal St, New Orleans, LA 70130

Property Features

JW Marriott New Orleans offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 23313 square feet (2166 square meters) and includes conference space. A library, a terrace, and gift shops/newsstands are also featured at the business-friendly JW Marriott New Orleans. For a fee, parking is available. This 4-star New Orleans hotel is smoke free.

  • 501 guestrooms or units
  • 30 levels
  • 23313 sq ft of conference space
  • 2166 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) (24.7 km / 15.4 mi)
  • Train station: New Orleans Union Passenger Terminal (1.8 km / 1.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

JW Marriott New Orleans offers 501 air-conditioned accommodations with iPod docking stations and safes. 50-inch flat-screen televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include shower/tub combinations, bathrobes, and hair dryers. This New Orleans hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11 AM and on weekends from 6:30 AM to 11:30 AM.

Fogo de Chao - This steakhouse specializes in Brazilian cuisine and serves breakfast, lunch, and dinner.

Lobby Lounge - Onsite lobby lounge. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 28 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Valet parking fee: USD 47.00 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • JW Marriott Hotel New Orleans
  • JW Marriott New Orleans
  • JW New Orleans
  • JW New Orleans Marriott
  • Marriott JW New Orleans
  • JW Marriott New Orleans Hotel
  • Marriott New Orleans JW
  • New Orleans JW
  • New Orleans JW Marriott
  • Marriott New Orleans
  • New Orleans Marriott
  • JW Marriott New Orleans Hotel
  • JW Marriott New Orleans New Orleans
  • JW Marriott New Orleans Hotel New Orleans
url importing https://www.travelocity.com/New-Orleans-Hotels-JW-Marriott-New-Orleans.h26881-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.