For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
At this Central Business District hotel, you'll be well placed to visit Canal Street and Royal Street, both within a 5-minute walk. Bourbon Street and Harrah's New Orleans Casino are also within half a mile (1 km).
Business services
This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 22 conference rooms, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and concierge services and free newspapers are also provided.
IPod docks, WiFi
In addition to flat-screen TVs with cable channels, the 501 guestrooms offer WiFi and iPod docks. Other amenities include Netflix, room service, and coffee/tea makers. Housekeeping is available on request.
JW Marriott New Orleans ratings based on 11 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for JW Marriott New Orleans
Everyone (11)
5 out of 5
Posted by a verified traveler on Aug 22, 2019
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5 out of 5
Posted by a verified traveler on Jul 9, 2019
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5 out of 5
Posted by a verified traveler on Feb 28, 2019
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2 out of 5
The hotel elevators do not work well for the capacity of people staying there. Also we requested a room with two double beds and could not give it to us. Overall not a great experience.
Posted by a verified traveler on Dec 31, 2018
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4 out of 5
The hotel is at a very convenient spot that we can walk to all the interesting places near French Quarter.
Posted by a verified traveler on Dec 27, 2018
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4 out of 5
Good Option
Pros:Location. and overall quality of the facility
Cons:Air conditioning was poor. Also, charging a daily fee for Wi-Fi in the room is RIDICULOUS in this day and age.
The hotel is very well located adjacent to, but not right in the middle of, the French Quarter. The rooms were fairly well appointed and the staff was very friendly.
Posted by a verified traveler on Mar 29, 2018
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3 out of 5
Room and sleep experience
Pros:Average
Cons:Room cleanliness
Location:In good distance. Just wish we were closer to the casino and French Quarter. Will select better location next time.
The carpet was soiled and the mattresses sunk in. They were not firm at all. It was 1:00 before anyone came to clean the room.
Posted by Gwen, from Dallas, TX on Dec 3, 2017
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Comment from Hotel Management
Dec 6, 2017
by Director of Operations
Dear Gwen, thank you for sharing your experience at our hotel. We are pleased you had an overall nice stay. However, we are sorry for the cleanliness issues and the inconvenience you had with our facilities. Your feedback is important to us as it will help us to improve our service and amenities going forward. I hope you will return so we can make it up to you.
Glenn Gray
Director of Operations
1 out of 5
Worst hotel experience of my life
They were overbooked and didn’t have a room for us. They sent our family of four to a nearby hotel with only a full sized bed. Two of us slept on the cold, hard floor. I will never stay at a Marriott Hotel for the rest of my life and will tell everyone I know how worthless and awful their service is.
Posted by a verified traveler on Nov 20, 2017
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Comment from Hotel Management
Nov 23, 2017
by Director of Operations
Dear Guest, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel.
Glenn Gray
Director of Operations
3 out of 5
JW Marriott not quite up to speed
Pros:Housekeeping (Siria was great) and convenient location. The lobby bar was very nice, again if you are pleased with $18 Bloody Mary's. Wifi.
Cons:Size of room for the money; aforementioned water temperature issues; breakfast.
Location:Central location near all French Quarter sites, the Aquarium, Convention Center, etc.
Our room cost averaged over $500 per night, including the ridiculous New Orleans taxes. For this price, one is entitled to expect excellent accommodations. They were just OK. The hotel is in a good location for the sites of New Orleans; many things are within walking distance: the Quarter, the Aquarium, St. Charles Avenue streetcar line, etc.
The bathroom was about the size of a phone booth. While the shower was a good one, the water temperature variation was absurd. One moment the water temperature was nice and warm, the next moment blazing hot. Frankly, that too is ridiculous. They have a nice "Executive" lounge where breakfast is served in the morning and drinks and snacks in the evening. Final verdict: Meh! It should have been better at these prices.
Overall the room was OK, but small. Although housekeeping was excellent, this facility wasn't worth the price. The desk clerk indicated that he had given us a room with an excellent view. Really? OK, maybe so if you prefer a view that includes looking at all the roofs, including commercial air conditioners.
My wife or I won't be staying at this hotel again. Better value is available.
Posted by Magjim, from Houston, TX on Nov 5, 2017
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Comment from Hotel Management
Nov 8, 2017
by Director of Operations
Dear Magjim, our thanks for taking the time to review your stay with us. It’s a pleasure knowing you loved our convenient location and had an overall pleasant experience. However, we are sorry we missed meeting your expectations and the inconvenience it caused. We hope to have the opportunity of welcoming you back soon.
Glenn Gray
Director of Operations
5 out of 5
Awesome Place
Pros:location
Cons:nothing
Location:Bourbon Street about a block away
Hotel staff VERY helpful and friendly. Neighbors too loud in the early evening before they went out to party - but all other things at the JW were fine
JW Marriott New Orleans offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 23313 square feet (2166 square meters) and includes conference space. A library, a terrace, and gift shops/newsstands are also featured at the business-friendly JW Marriott New Orleans. Parking is available for a fee. This 4-star New Orleans hotel is smoke free.
501 guestrooms or units
30 levels
23313 sq ft of conference space
2166 sq m of conference space
Dining venue
Bar or lounge
Poolside lounge chairs
Umbrellas for the pool
Conference space
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Express check-out
Front-desk safe
Concierge
Wedding services available
Library
Convenience store
Terrace
Gift shop
Newspapers in lobby (free)
Television in lobby
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Grocery/convenience store
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (26.3 km / 16.3 mi)
Train station: New Orleans Union Passenger Terminal (1.9 km / 1.2 mi)
Parking: Valet parking available for a surcharge
Room Amenities
JW Marriott New Orleans offers 501 air-conditioned accommodations with iPod docking stations and safes. 50-inch flat-screen televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include shower/tub combinations, bathrobes, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.
IPod dock
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
Netflix
Movies for purchase
Coffee maker
Shower and tub combination
Cribs (free)
Housekeeping (on request)
Hair dryer
Safe
Bathrobes
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy to-go breakfast daily from 6:00 AM to 11:00 AM.
Lobby Lounge - This bar serves light fare only.
Fogo de Chao - This steakhouse serves lunch and dinner. Open daily.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Bicycle rentals nearby
Water skiing nearby
Golfing nearby
Snorkeling nearby
Hiking/biking trails nearby
Sailing nearby
Scuba diving nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
In-room accessibility
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair accessible (may have limitations)
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for USD 25.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines and the SafeStay (AHLA - USA) sanitization guidelines.
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Electrostatic spray is used for disinfection
Cashless transactions are available
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is available
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Staff wears personal protective equipment
Property follows sanitization practices of SafeStay (AHLA - USA)
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Food service has been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
gap period enforced between guest stays 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 3.00 and USD 8.00 per person (approximately)
Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
Valet parking fee: USD 49.00 per day (in/out privileges)
Rollaway bed fee: USD 25.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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Frequently Asked Questions
JW Marriott New Orleans is home to Fogo de Chao, which features Brazilian cuisine.
Free parking is not available at this hotel. Valet parking is available for USD 49.00 per day.
JW Marriott New Orleans is 16.3 mi (24-min drive) away from the New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) airport, the closest popular airport to the property.
JW Marriott New Orleans features an outdoor pool.
There are no spa services available at this hotel.
Free breakfast isn't provided at JW Marriott New Orleans, but buffet breakfast is offered for a fee of USD 28 per person. It's available on weekdays from 6:30 AM to 11 AM and weekends from 6:30 AM to 11:30 AM.
Check-in is from 4 PM - midnight.
Airport shuttle services are not available at JW Marriott New Orleans.
No, there is no casino at this hotel, but Harrah's New Orleans Casino (6-min walk) and Boomtown Casino (15-min drive) are nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
