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"We arrived about an hour and half after the 4 pm check out, and our room wasn’t ready to move in until another hour and half. However, the front desk ... " More

By a verified traveler on Sat 04 Jan 2020

Hotel Description

3.5-star hotel near Julia Street Cruise Terminal

City center stay

A stay at this Central Business District hotel places you steps from Julia Street Cruise Terminal and within a 10-minute walk of National World War II Museum. Harrah's New Orleans Casino and Ernest N. Morial Convention Center are also within half a mile (1 km).

Renovated in 2016

A fitness center, valet parking, and laundry facilities are featured at this hotel. Enjoy the free on-the-go breakfast each morning. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas.

Free wired Internet, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 280 guestrooms also offer free wired Internet and LCD TVs with cable channels. WiFi, microwaves, and room service are also available.

One Double Bed Guestroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$85* Per night/room Oct 28 - Oct 29

Premium Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

King Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton New Orleans ratings based on 16 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites by Hilton New Orleans

Everyone (9) Couples (3) Family (3)
2 out of 5
The location of the property was nice. The check in was simple, but my stay was very disappointing. Let's begin with "no parking". I understand no Valet service but why weren't we allowed to park in the garage. Got a parking ticket because I overslept. The air conditioner in the room did not put out cold air. Instead of moving us to a new room we were told how to fix the problem. Which was a temporary fix. There was something wrong with the cable. Since it ended up raining most of the day we decided to stay in and watch movies. NOT HAPPENING!!! Other than the news, there may have been 6 additional channels. None of them were premium. I understand amenities being closed due to Covid, but this was ridiculous.

Posted by , from New Orleans on Jun 23, 2020

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3 out of 5
We arrived about an hour and half after the 4 pm check out, and our room wasn’t ready to move in until another hour and half. However, the front desk attendant did give us an upgraded room for the delay.

Posted by on Jan 4, 2020

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4 out of 5
The thing i liked the most was the very good breakfast and the choices to eat

Posted by on Nov 16, 2019

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3 out of 5
The room was very small, had a sheet vinyl floor, loud air conditioning, and the tv only got a handful of cable stations and no major channels like NBC or ABC.

Posted by , from Sioux Falls on Nov 6, 2019

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2 out of 5
The room was very comfortable until I notice it had baby roaches in the bathroom and I killed them and thought no more about it until Friday night I was taking a shower and when I got out of the shower I notice a big roach and I took a PICTURE of it and I tried to kill it but it got away. I got dressed and went down to the front desk and explained my issue and showed them the picture of the roach. my experience with this is that I will not be staying there again and my not be staying at a embassy suites again.

Posted by , from New Orlean on Sep 1, 2019

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1 out of 5
The tub was dirty and when they sent house keeping up. I told her to wait outside because I’m not dressed. As I’m walking out to the bathroom who do I see. But the housekeeper looking at me butt naked!! I run into my room and tell her didn’t you hear me say. I was naked and to step out. She spoke Spanish and didn’t understand me we.. I was still totally embarrassed and disturbed! She apologized but the damage was already done. I call back down to complain. They then send engendering up who says I’m going to go get a rider for your tub I’ll be back! I told him that’s not the problem! I explained to him it was the ring in the tub housekeeping couldn’t get out. He leaves I call back downstairs to the front desk. At this time I’m just completely blew! Stay ruined. And I’m emotionally scarred

Posted by on Aug 15, 2019

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2 out of 5
The property need to be more classic the room was not that clean the tub had mold the bath was leaking all night.the front deck was very dirtied.very disappointed off this property.i didn't used the breakfast at all

Posted by on Jul 3, 2019

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5 out of 5

Posted by on May 29, 2019

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5 out of 5
My favorite thing about this hotel has been my interactions with the concierge. She is wonderful, kind, and supremely professional. I even got a hug after a very stressful situation.

Posted by , from New Orleans, LA on Apr 21, 2019

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5 out of 5

Posted by on Apr 15, 2019

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About the Embassy Suites by Hilton New Orleans

Location 315 Julia St, New Orleans, LA 70130

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site and WiFi is available in public spaces for a fee. Business amenities include a 24-hour business center and limo/town car service. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton New Orleans. Parking is available for a fee. A complete renovation of Embassy Suites by Hilton New Orleans was completed in 2016. This 3.5-star New Orleans hotel is smoke free.

  • 280 guestrooms or units
  • 16 levels
  • 2 buildings
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 1983
  • To-go breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Free wired Internet

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (25.4 km / 15.8 mi)
  • Train station: New Orleans Union Passenger Terminal (1.3 km / 0.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Embassy Suites by Hilton New Orleans offers 280 air-conditioned accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. 40-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:30 AM. The hotel hosts a free manager's reception on select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.99 (rates may vary)
  • Valet parking fee: USD 44 per night (in/out privileges)
  • Rollaway bed fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hilton New Orleans Convention Center Hotel
  • Embassy Suites New Orleans
  • Embassy Suites New Orleans Hotel New Orleans
  • New Orleans Embassy Suites
  • Embassy Suites Hilton New Orleans Convention Center
  • Embassy Suites Hotel Lofts Club Tower
  • Embassy Suites New Orleans Lofts Club Tower
  • Embassy Suites Lofts Club Tower
  • Embassy Suites by Hilton New Orleans Hotel
  • Embassy Suites by Hilton New Orleans New Orleans
  • Embassy Suites by Hilton New Orleans Hotel New Orleans

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.