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"The door greeter - always a pleasure to run into. Check in lady was so sweet and peppy. Loved our stay. I’m used to bright and tailored rooms at other ... " More

By a verified traveler on Sun 01 Mar 2020

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Deluxe Room, 1 King Bed, Non Smoking (Medium Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$112* Per night/room Aug 16 - Aug 17

Deluxe Room, 1 King Bed, Non Smoking (Corner Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking (Large Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room, Non Smoking (2 Full Beds)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

4-star hotel near Canal Street

City center stay

Within a 15-minute walk of this Central Business District hotel, you'll find Canal Street and National World War II Museum. Harrah's New Orleans Casino and Smoothie King Center are also within half a mile (1 km).

Poolside dining

A nightclub, 3 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and valet parking. Enjoy the 24-hour fitness center and unwind at the poolside bar and bar/lounge.

Free Internet, flat-screen TVs

The 234 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and refrigerators. Minibars, room service, and hair dryers are also available.

Ace Hotel New Orleans ratings based on 7 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ace Hotel New Orleans

Everyone (3) Couples (3) Family (2)
5 out of 5
The door greeter - always a pleasure to run into. Check in lady was so sweet and peppy. Loved our stay. I’m used to bright and tailored rooms at other big chain hotels. The hotel’s decor was a little weird to me at first - dark and mysterious - but I grew to appreciate it, as it complimented the town. The upper deck pool was fantastic and unexpected.

Posted by , from Fort Worth, Texas on Mar 1, 2020

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Comment from Hotel Management

Mar 8, 2020 by S. Durel

Thank you for the feedback. We appreciate you and look forward to having you return in the future.

5 out of 5
The bar and restaurant was amazing. Brunch on the weekend was life. The room staff and service was unmatched. Equal parts close and far enough from the crazy part of bourbon street

Posted by on Oct 3, 2019

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Comment from Hotel Management

Oct 5, 2019 by Whitney, Asst. Front Office Manager

Afternoon, thank you for your feedback. We are happy to know that you had an amazing time. Please visit us again and thank you for choosing Ace NOLA!

2 out of 5
Trendy spot. Bars/Lobby area is a fun spot. Not really “in” the French Quarter (aka where basically everything you wanna do is located) so it adds extra walking/travel time to see the sights. Extremely overpriced for such small rooms. Like. Tiny rooms marketed as “Large” (which you also have to pay extra for btw). Decor & amenities are cool and all just not justifiable for the cost per night when you can get something with just as nice of an experience for WAYYYY cheaper more centrally located.

Posted by on Apr 22, 2019

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4 out of 5
The room was great other than it was so hard to see your clothes in the armoire as the lighting was awful.

Posted by on Apr 4, 2019

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3 out of 5
Front desk staff were very slow. Check in and check-out took 10 minutes for them to acknowledge me and I was the only one in line.

Posted by on Feb 12, 2019

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3 out of 5

ACE...somewhat.

Pros: Very easy location to get around the city, and to use the streetcar.
Cons: Replace the bed and bedding.
Location: Everything is at your disposal at this location. UBER was only $5.95 to the French Quarters. The airport ride was $33 (each way) vs $80 with a taxi
I only chose this hotel because of the posted reviews. It is a beautiful, older hotel. It has been refurbished with an eclectic/50's look in the rooms. If comfort is what you seek, this is probably not the hotel for you. The bed and pillows, worst we've had on a vacation. If you aren't staying many days then this may be a fun, charming switch vs the hotel chains. No box springs under the king mattress, and the pillows are all down...very little down, and smell like a damp goose. The alcohol and snacks in the room are on overload, which took up a lot of space and nowhere for our own belongings. We were thrilled to have a refrigerator, and a larger shower...no tub. The pool is on the roof, with a bar...very beautiful. There are two other bars on the main floor, and live music almost every evening. We loved the hotel, but the bed and pillows made it difficult to feel refreshed.

Posted by on Sep 18, 2016

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Comment from Hotel Management

Oct 31, 2016 by Georgina Rose

Hi, I hear what you're saying and am going to pass along your notes to our Housekeeping team. We definitely want to show our best cards every time and it sounds like we missed a couple marks along the way this go'round. I'm happy to hear you explored the neighborhood we call home. It's not one to be missed. Only good things, Georgina Rose

5 out of 5

Amazing Hotel

Pros: locations, the hotel itself, the food, the view upstairs
Cons: the lighting in the bedroom
We stayed at the Ace January 27-30 although there was some complications with our booking the hotel management was more then understanding and fixed everything up. The hotel itself is beautiful and the restaurants are delicious. There's nightly entertainment. The coffee shop and rooftop lounge is incredible. Our room had a record player with some great tunes. Overall wonderful stay and MJ at the reception made our trip, we will for sure be back to the Ace!

Posted by , from Toronto Ontario on Feb 2, 2017

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Property Features

Ace Hotel New Orleans offers its guests an outdoor pool and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. A nightclub, a terrace, and a garden are also featured at the business-friendly Ace Hotel New Orleans. Parking is available for a fee. This 4-star New Orleans hotel is smoke free.

  • 234 guestrooms or units
  • 9 levels
  • 3 dining venues
  • Built in 2016
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (24 km / 14.9 mi)
  • Train station: New Orleans Union Passenger Terminal (0.9 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Ace Hotel New Orleans offers 234 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Joesephine Estelle - This restaurant serves breakfast, brunch, lunch, and dinner. Happy hour is offered.

Alto - This poolside rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).

Seaworthy - This bar specializes in southern cuisine and serves dinner and light fare. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 45.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per accommodation, per night, plus a deposit of USD 25.00 per night
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service

Each guestroom is kept vacant for a minimum of 24 hours between bookings

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 20 per person (approximately)
  • Self parking fee: USD 20 per day
  • Valet parking fee: USD 45 per day
  • Pet deposit: USD 25.00 per night
  • Pet fee: USD 25.00 per accommodation, per night
  • Early check-in fee: USD 75 (subject to availability)
  • Rollaway bed fee: USD 45.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ace New Orleans
  • Ace Hotel New Orleans Hotel
  • Ace Hotel New Orleans New Orleans
  • Ace Hotel New Orleans Hotel New Orleans

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.