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4.0 out of 5

"Our stay at AC was great. The hotel personnel are very attentive and professional. The hotel is very modern. The only negative is that there is no mic ... " More

By a verified traveler on Sun 01 Jul 2018

Hotel Description

4-star historic hotel near Bourbon Street

City center stay

Within a 15-minute walk of this Central Business District hotel, you'll find Bourbon Street and National World War II Museum. Mercedes-Benz Superdome and Ernest N. Morial Convention Center are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the a rooftop terrace and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 220 guestrooms also offer free WiFi and Smart TVs with cable channels. Other amenities include Netflix, minibars, and rainfall showerheads.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$98* Per night/room Apr 12 - Apr 13

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

AC Hotels by Marriott New Orleans Bourbon ratings based on 13 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for AC Hotels by Marriott New Orleans Bourbon

Everyone (12) Family (1)
3 out of 5

Posted by on Dec 8, 2019

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2 out of 5
No restaurant or place to eat in the hotel. Other than that, it was OK - but given the high price of the room, I would not stay there again.

Posted by on Jan 27, 2019

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Comment from Hotel Management

Jan 27, 2019 by FOM

Thank you for your review. We hope that you were able to enjoy your stay and thank you for being our guest.

4 out of 5
Our stay at AC was great. The hotel personnel are very attentive and professional. The hotel is very modern. The only negative is that there is no microwave in the room. I would definitely recommend this hotel; oh and it’s right down the street from all the excitement

Posted by , from Philadelphia, Pa on Jul 1, 2018

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Comment from Hotel Management

Jul 6, 2018 by FOM

Thank you for being our guest. We hope to see you again soon!

5 out of 5
We got in late and left early the next morning, but check in and check out were both friendly and efficient.

Posted by on Mar 18, 2018

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4 out of 5

Good location, very clean, good value

Pros: Great location for French QTR, tours, and Saenger Theatre; clean and new in appearance...offered alternate cheaper parking around the corner
Cons: WIFI needs to be secured and password protected; better lighting for reading; bathroom very updated & clean, but a little small for glass doors, etc.
Just stayed one night but overall was good price and value

Posted by , from Florida on Mar 18, 2018

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5 out of 5

Short get away

Hotel staff was amazing and the hotel was just close enough yet just far enough from Bourbon st. Loved it all.

Posted by , from Davenport on Jan 26, 2018

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5 out of 5
The hotel was convenient to everything. The room was the right size and perfectly clean. The staff was excellent.

Posted by , from Baltimore on Jan 24, 2018

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5 out of 5
it was good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by on Jan 19, 2018

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2 out of 5

Just ok....would not stay again.

The pros, the location is great, just a block from canal and the beginning of bourbon street. Front desk and valet staff all very helpful and friendly! You can access your July and Netflix account on tv. Cons, room really weird. Pretty small and no closet, a tiny area to hang a couple things, but not more than 4 or 5 items at most. The bathroom doors are sliding glass that don't close completely, no privacy. 1 tiny trashcan in the bathroom that gets full quickly, we seem to generate a lot of trash, no other waste recptacle in the room, and last day they didn't clean out room even tho we were gone from 9 am to 5 pm. We called at 515 when we got back to room and no comment by front desk as to why it was not cleaned and No offer to get it cleaned. No sorry, nothing. So after an awkward silent moment I said never mind about cleaning it, please bring us clean towels and empty the overflowing trash can and that will be ok. She said we will send someone up immediately. No one ever showed up. It was rain8by hard so we stayed in all night. Never got towels. Ordered pizza and so I know no one came to bring towela. We just reused the ones we hung up that morning. Not happy.....I could have called back but but how many times do I have to call, they didn't clean room, then didn't bring toweks...come on...there are a lot of other hotels in and near the FQ....I would skip this one, with no closet, bathroom door that doesn't close, sloppy housekeeping....just left me with a bad feeling...

Posted by , from Fayetteville AR on Aug 12, 2016

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5 out of 5

College visit

Great hotel. Great location and service. Newly renovated.

Posted by , from Baltimore,MD on Aug 7, 2016

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About the AC Hotels by Marriott New Orleans Bourbon

Location 221 Carondelet St, New Orleans, LA 70130

Renovations + Closures

This property is closed from 24 March 2020 to 14 April 2020 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2200 square feet (204 square meters) and includes a conference center. A 24-hour fitness center, a rooftop terrace, and a library are also featured at the business-friendly AC Hotels by Marriott New Orleans Bourbon. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star New Orleans hotel.

  • 1 building
  • 220 guestrooms or units
  • 8 levels
  • 2200 sq ft of conference space
  • 204 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge) , Offsite parking discounted rates available


  • Airport: New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) (24.3 km / 15.1 mi)
  • Train station: New Orleans Union Passenger Terminal (1.5 km / 1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

AC Hotels by Marriott New Orleans Bourbon offers 220 accommodations with minibars and laptop-compatible safes. 47-inch Smart televisions come with premium cable channels and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 11 AM.

AC Kitchen - This café serves breakfast only.

AC Lounge - This lobby lounge serves dinner and light fare.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Segway rental/tour nearby


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • UnionPay
  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Debit cards


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 20.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.95 per person (approximately)
  • Self parking fee: USD 25.00 per night
  • Valet parking fee: USD 39.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cotton Exchange Downtown
  • Cotton Exchange Downtown New Orleans
  • Cotton Exchange Hotel
  • AC Hotels by Marriott New Orleans Bourbon Hotel
  • Cotton Exchange Hotel Downtown New Orleans
  • Cotton Hotel
  • AC Hotels by Marriott New Orleans Bourbon New Orleans
  • AC Hotels by Marriott New Orleans Bourbon Hotel New Orleans

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.