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SureStay Hotel by Best Western Ontario Airport

2.5 star property
Hotel near Ontario Convention Center in Ontario

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Ontario Airport

Exterior
Reception
Iron/ironing board, free cribs/infant beds, free rollaway beds
Outdoor pool
Business center

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Laundry
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
3201 East Centrelake Drive, Ontario, CA, 91761
  • Place, Toyota Arena
    ‪2 min drive‬
  • Place, Ontario Convention Center
    ‪2 min drive‬
  • Place, Ontario Mills Shopping Mall
    ‪3 min drive‬
  • Airport, Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪15 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(76 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub | Bathroom | Free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(74 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Bathroom | Free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Ontario

Guasti stay.Your stay at this Guasti hotel places you within 3 miles (5 km) of Toyota Arena and Ontario Convention Center. Topgolf and Cucamonga-Guasti Regional Park are also within 3 miles (5 km).

What's nearby

  • Toyota Arena - 2 min drive - 1.0 mile
  • Ontario Convention Center - 2 min drive - 1.7 miles
  • Ontario Mills Shopping Mall - 3 min drive - 1.9 miles
  • LoanMart Field - 6 min drive - 5.3 miles
  • Victoria Gardens - 6 min drive - 5.6 miles

Getting around

  • East Ontario Station - 7 min drive
  • Los Angeles - Ontario Intl. Airport (ONT) - 4 min drive

Restaurants

  • ‪Topgolf - ‬3 min drive
  • ‪Starbucks - ‬13 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Starbucks - ‬2 min drive
  • ‪Black Angus Steakhouse - ‬3 min drive

About this property

SureStay Hotel by Best Western Ontario Airport

Hotel near Ontario Convention Center in Ontario
There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. There's an onsite business center. An outdoor pool, a vending machine, and coffee/tea in a common area are also featured at SureStay Hotel by Best Western Ontario Airport. Self parking is free.

This Ontario hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
SureStay Hotel by Best Western Ontario Airport offers 114 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch Smart televisions come with cable channels. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Fairfield Inn Marriott Hotel Ontario
Fairfield Inn Marriott Ontario
Fairfield Inn Ontario
Fairfield Inn Marriott Ontario Hotel
Surestay By Ontario Ontario
Fairfield Inn By Marriott Ontario
SureStay Hotel by Best Western Ontario Airport Hotel
SureStay Hotel by Best Western Ontario Airport Ontario
SureStay Hotel by Best Western Ontario Airport Hotel Ontario

Frequently asked questions

How close is SureStay Hotel by Best Western Ontario Airport to the airport?

SureStay Hotel by Best Western Ontario Airport is 1.5 mi (4-min drive) away from the Los Angeles - Ontario Intl. Airport (ONT) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Hotel by Best Western Ontario Airport?

As of Sep 28, 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Ontario Airport on Oct 8, 2025 start from $85.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Ontario Airport have an airport shuttle?

Airport shuttle services are not available at SureStay Hotel by Best Western Ontario Airport.

Does SureStay Hotel by Best Western Ontario Airport offer free breakfast?

SureStay Hotel by Best Western Ontario Airport offers free continental breakfast on weekdays between 6:00 AM and 9:00 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at SureStay Hotel by Best Western Ontario Airport?

No, there is no casino at this hotel.

What time is check-in at SureStay Hotel by Best Western Ontario Airport?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at SureStay Hotel by Best Western Ontario Airport?

This hotel offers free self parking.

Does SureStay Hotel by Best Western Ontario Airport have a pool?

SureStay Hotel by Best Western Ontario Airport features an outdoor pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does SureStay Hotel by Best Western Ontario Airport have a spa?

There are no spa services available at this hotel.

How close is SureStay Hotel by Best Western Ontario Airport to downtown Ontario?

SureStay Hotel by Best Western Ontario Airport is 3.9 mi away from Ontario.

SureStay Hotel by Best Western Ontario Airport Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 497 out of 1021 reviews
Rating 8 - Good. 257 out of 1021 reviews
Rating 6 - Okay. 138 out of 1021 reviews
Rating 4 - Poor. 81 out of 1021 reviews
Rating 2 - Terrible. 48 out of 1021 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gerardo

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Isabella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the nicest and check in is so easy!! I felt super safe in this area and would come here again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Joseph

Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful one night stay!
Stayed 1 night in Jun 2025

6/10 Okay

Robert

Traveled with family
The hotel's prime location is its greatest advantage, situated conveniently near the airport, event area, and restaurants.
Stayed 2 nights in Jun 2025

4/10 Poor

Ruben, El Paso

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty and we needed to request towel. So disappointed that we checked out early.
Stayed 3 nights in Jun 2025

2/10 Terrible

Zina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I have stayed in my whole life. Lowest star from customer service, professional demeanor of front staff, cleanliness, all broken , elevator so old and dirty, card had to be reissued 3x as can’t use to go to 3rd floor. Breakfast terrible just oatmeal and bread. No stocks since we stayed Monday to Sunday. Trash towels toiletries only provided once we stayed 3 nights. Just overall a really bad experience no ice maker for 3 days in a 100 degrees weather. Just bottom line the worst hotel ever
Stayed 3 nights in Jun 2025

6/10 Okay

Kristy

Liked: Staff & service
The gentlemen that checked us in was so super nice and friendly. The room itself was OK. The bathroom was dirty. There was leftover hair in the shower and sink floors look like they were not cleaned. The bed was pretty comfortable and clean.
Stayed 1 night in Jun 2025

6/10 Okay

chunfu

Traveled with group, Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Stayed for two nights. It was comfortable for a budget hotel and located in a quiet area. Big shout-out to the front desk great service that really made the stay more enjoyable. However, the room cleaning service seemed unmotivated, which was a downside. Overall, I’m giving it three stars: a good stay, but there’s still room for improvement.
Stayed 2 nights in Jun 2025

10/10 Excellent

dolores

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and was able to accommodate me with wheelchair ♿️ access on the 1st floor.
Stayed 1 night in Jun 2025

2/10 Terrible

Miriam

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t clean, there was red hair dye stains on the tub, needle on the table and just hair all over the place. Looks like they used that room to do hair.
Stayed 1 night in Jun 2025

6/10 Okay

Luis

Traveled with partner
Bad shape mattress and also in bathroom ceiling, a lot of peeling paint.
Stayed 2 nights in Jun 2025

4/10 Poor

Benjamin C

Stayed 2 nights in Jun 2025

8/10 Good

Shanice

Liked: Cleanliness, property conditions & facilities
This hotel was super close to the airport. Very quiet area. I don’t know the hotel only cleans the rooms every three days not everyday. The breakfast was fine no to much hot food options. Pool is nice you take your dirty towels to the front desk and they will replace them it’s nice.
Stayed 3 nights in May 2025

6/10 Okay

Natalie

Disliked: Amenities
Stayed 3 nights in Jun 2025

8/10 Good

Angela

Business traveler
Liked: Cleanliness, staff & service, room comfort
Bed comfortable but hotel is tired looking
Stayed 1 night in Jun 2025

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property is not updated. The hot water never got hot. The bathtub was buckled. The fridge had mold in it. The bedspread was filthy. Half of the bed was so broke down that it was impossible to sleep on. We arrived at 7 pm after driving all day and the office was closed with a note that said out to lunch back at 8. All we wanted to do was rest. Hotels.com reviews are very misleading on this property.
Stayed 1 night in Jun 2025

10/10 Excellent

RAUL, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Earl

Stayed 1 night in May 2025

6/10 Okay

dwayne

Business traveler, Traveled with family
Disliked: Cleanliness
Had to change 3 rooms. 2 rooms were not cleaned.
Stayed 1 night in May 2025

10/10 Excellent

Randy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

RUBEN

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and friendly staff. Comfortable beds, would definitely stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

Becky

Stayed 2 nights in Apr 2025

4/10 Poor

Rachanee

Stayed 1 night in May 2025

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Nice customer service
Stayed 1 night in May 2025