4.0 out of 5

"The staff was excellent, house keeping was exceptional. great location. " More

By a verified traveler on Thu 09 Aug 2018

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Hotel Description

4-star eco-friendly hotel near Los Angeles Forum

In entertainment district

A stay at this LAX Area hotel places you within 3 miles (5 km) of Hollywood Park Casino and 6 miles (10 km) of Venice Beach. Loyola Marymount University and Manhattan Beach Pier are also within 6 miles (10 km).

Free airport shuttle

This hotel features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. You'll appreciate the 24-hour fitness center, bar/lounge, and laundry facilities.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 803 guestrooms also offer free WiFi and flat-screen TVs with cable channels. 24-hour room service, coffee/tea makers, and free newspapers are also available.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$117 per night

Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sheraton Gateway Los Angeles Hotel ratings based on 137 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Gateway Los Angeles Hotel

Everyone (37) Business (1) Family (1)
5 out of 5

Posted by on Jan 22, 2019

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Comment from Hotel Management

Jan 22, 2019 by HotelMgmt

Your star rating is appreciated, and it will be our pleasure to welcome you back.

5 out of 5
Great location to the airport! Great bar! Rooms were very comfortable and clean!

Posted by on Jan 21, 2019

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Comment from Hotel Management

Jan 23, 2019 by HotelMgmt

We appreciate your positive feedback! From our prime location to our exquisite in-house cuisine and luxurious guest rooms, everything here is here for you! We hope to see you again soon for another great stay here at the Sheraton Gateway Los Angeles Hotel!

1 out of 5
I found a bug in my bed, when I called the manager to come and look at this issue the maid manager storms in and insists this wasn’t a bug and picked it up practically shoving it into my face showing me “it’s not a bug” which it most sertinally was. I then asked to change my sheets/ bedding because I’m not sleeping in a bed with bugs. She tells me her staff went home for the night and there’s nothing she could do. So then I called another manager and asked what he could do about this whole situation and he says okay I’ll move you to an upgraded room... which was also not an upgrade it was the same exact room we had the previous nights. So I told the front desk when I was checking out about this and she gave me a 50$ credit to Starbucks or the gift shop and then I went to go check out at the gift shop and I COULDNT USE THE CREDIT. this hotel was awful and I will never be back. Bugs in the bed.... disgusting.

Posted by on Jan 17, 2019

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Comment from Hotel Management

Feb 1, 2019 by HotelMgmt

Thank you for bringing your concerns to our attention. We apologize that your experience didn't provide you with the comfort and ease that we want for all our guests. Please know that claims such as yours are taken very seriously, and we have a strict protocol we follow that includes calling in a top-rated, third-party group to investigate. We'd like to learn more and hope you that you'll touch base with us. We would like the opportunity to welcome you back to provide you with an improved visit.

5 out of 5

Posted by on Jan 8, 2019

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Comment from Hotel Management

Jan 8, 2019 by HotelMgmt

Thank you for rating us so highly. Please visit again.

4 out of 5

Posted by on Jan 5, 2019

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Comment from Hotel Management

Jan 8, 2019 by HotelMgmt

Your star rating is appreciated, and it will be our pleasure to welcome you back.

5 out of 5

Posted by on Dec 27, 2018

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Comment from Hotel Management

Dec 27, 2018 by HotelMgmt

We love to hear from our guests, and we are thrilled you had a great time. Please visit again.

5 out of 5
We loved out stay at this hotel. Everything was fresh and clean and pleasant. It's proximity to the airport enabled us to take advantage of several transportation options.

Posted by on Dec 8, 2018

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Comment from Hotel Management

Dec 11, 2018 by HotelMgmt

Thank you for your kind words! We hope to see you again soon, for another immaculate experience here at the Sheraton Gateway Los Angeles Hotel!

5 out of 5
Nice hotel, very close to LAX, staff was very friendly and helpful.

Posted by on Nov 30, 2018

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Comment from Hotel Management

Dec 4, 2018 by HotelMgmt

All of us here at the Sheraton Gateway Los Angeles Hotel are elated to hear you enjoyed everything our hotel has to offer! We hope to see you again soon, for another perfect experience!

4 out of 5

Posted by on Nov 19, 2018

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Comment from Hotel Management

Nov 19, 2018 by HotelMgmt

We love to hear from our guests, and we are thrilled you had a great time. Please visit again.

3 out of 5
The hotel itself was clean in appearance and very friendly. The bed linens appeared clean and comfortable. What bothered me was the frayed towel in my bathroom that I didn’t notice til the edge was wrapped around my neck. I also found a loose bent screw on the floor which is dangerous for bare feet but also for my baby who was crawling around. Not sure if it came from the crib (that was promised to be in our room when we checked in, called 48 hrs in advance, and wasn’t) or the bed frame that was also accessible. When I complained I was offered a $50 credit that was meant for hotel use only and not a credit for our stay so it wasn’t used. I won’t be staying here again as it didn’t feel safe for my kids and not worth the extra money it seemed to cost.

Posted by , from Washington on Nov 12, 2018

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Comment from Hotel Management

Nov 14, 2018 by HotelMgmt

We’re very sorry that your stay wasn’t as immaculate as it could have been, Rebekah. Please know that we are working internally to correct the issues you’ve brought to light to ensure that no one else experiences them. Guest safety and comfort are our number one priorities here, and that starts with our guest rooms. We hope you’ll consider staying with us again, to see just how much we’ve improved.

About the Sheraton Gateway Los Angeles Hotel

Location 6101 W Century Blvd, Los Angeles, CA 90045

Property Features

Sheraton Gateway Los Angeles Hotel offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 48438 square feet (4500 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the eco-friendly Sheraton Gateway Los Angeles Hotel. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available. This 4-star Los Angeles hotel is smoke free.

  • 1 building
  • 803 guestrooms or units
  • 15 levels
  • 48438 sq ft of conference space
  • 4500 sq m of conference space
  • Built in 1981
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Los Angeles, CA (LAX-Los Angeles Intl.) (1.3 km / 0.8 mi)
  • Property shuttles: Free airport shuttle; area shuttle
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Sheraton Gateway Los Angeles Hotel offers 803 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in August 2016.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:00 AM.

Sheraton Gateway Los Angeles Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or near the hotel; fees may apply.

  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 150.00 per accommodation, per stay (maximum USD 50.00 per stay), plus a deposit of USD 50.00 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 50 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay
  • Cleaning fee: USD 350.00 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 26 for adults and USD 13 for children (approximately)
  • Self parking fee: USD 37 per day (in/out privileges)
  • Valet parking fee: USD 49.50 per day (in/out privileges)
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 150.00 per accommodation, per stay (maximum USD 50.00 per stay)
  • Early check-in fee: USD 85.00 (subject to availability)
  • Late check-out fee: USD 85 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Gateway
  • Hotel Sheraton Gateway Los Angeles Airport
  • Sheraton Gateway
  • Sheraton Gateway Hotel
  • Sheraton Gateway Hotel Los Angeles Airport
  • Sheraton Gateway Los Angeles Airport
  • Sheraton Gateway Los Angeles Airport Hotel
  • Sheraton Hotel Gateway
  • Sheraton Hotel Los Angeles Airport
  • Sheraton Los Angeles Airport
  • Sheraton Gateway Los Angeles
  • Sheraton Los Angeles
  • Los Angeles Sheraton

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.