2/10 Terrible
SORUSH, ladera ranch
Traveled with partner
Nov 17, 2025
Liked: Cleanliness, amenities, property conditions & facilities
This was our 3rd time at this hotel, understanding it was busy weekend they should still try to give you the same service as other guests. Even though calling to asked for moving our check in from 4pm which doesn’t make sense to 3pm which is the universal check in hotels, saying yes when we got there , they did not honer it, on top of it passed 4pm they decided to give us a room at the 3rd floor from the higher floor I booked my room which literally couldn’t even open both curtains on 2 side of the room because one was so close to the building next door which anyone could see in our room and the other side next to a busy parking lot in Hollywood which again can see in our room. On top of that when we called to get a late checkout the next morning they wouldn’t accommodate that either saying they are fully booked, even though they wouldn’t accommodate our 1 hour check in early when they gave us the same excuse from the night before saying everyone asked for the late checkout and that’s why they are running late cleaning the rooms!!!!
SORUSH
Stayed 1 night in Nov 2025