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4.6 out of 5

"Outstanding guest services and really nice rooms but tge service truly takes it " More

By a verified traveler on Tue 01 Jun 2021

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Hotel Description

4.5-star luxury hotel near Staples Center

Heart of Los Angeles

Within a 10-minute walk of this Downtown Los Angeles hotel, you'll find Staples Center and Los Angeles Convention Center. Also, University of Southern California is within 3 miles (5 km) and Dodger Stadium is within 6 miles (10 km).

Business services

This hotel features 2 bars/lounges, a poolside bar, and a restaurant. Traveling on business? Take advantage of the 12 conference rooms, 24-hour business center, and valet parking. Enjoy the outdoor pool and perks like free WiFi.

Free WiFi, comfy beds

The 350 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include MP3 docks, refrigerators, and LED TVs with digital channels.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$170* Per night/room Dec 19 - Dec 20

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Accessible, Non Smoking (Hearing Accessible)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Hotel Indigo Los Angeles Downtown, an IHG Hotel ratings based on 17 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Indigo Los Angeles Downtown, an IHG Hotel

Everyone (2) Couples (9) Family (6)
5 out of 5
Outstanding guest services and really nice rooms but tge service truly takes it

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 1, 2021 by AC

Thank you for staying with us! We are pleased to know that you enjoy the customer service experience!

5 out of 5
Neighborhood had many homeless, which by itself would have been OK. But not sure about rest of neighborhood and safety.

Posted by on May 16, 2021

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Comment from Hotel Management

May 16, 2021 by KR

Thank you so much for your 5 out of 5 review. We are thrilled you enjoyed your stay overall- despite the area and the transients. We hope you will consider us again when you're in the DTLA area.

5 out of 5
I absolutely love the hotel the staff was nice and courteous the rooms are beautiful no complaints at all.

Posted by on Apr 29, 2021

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Comment from Hotel Management

Apr 30, 2021 by KR

Thank you so much for your 5 out of 5 review. We are thrilled that you enjoyed your stay with us! Our staff will really appreciate your kind words. We hope you visit us again when you're in the DTLA area.

5 out of 5

Posted by on Mar 8, 2021

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Comment from Hotel Management

Mar 21, 2021 by KR

Thank you so much for your 5 out of 5 review. We are thrilled you enjoyed your stay with us! Please visit us again when you're in the DTLA area!

3 out of 5
I didn’t like the fact that we didn’t have microwaves in the rooms. There was apparently a wait list for microwaves because apparently some people where staying at the hotel for months and they had priority over the microwave, (so now I got to eat cold food, like really). then there was no parking near by. No overnight parking. The parking lots near by close early and you can’t even leave you car there over night. If you do, you end paying the parking lot extra money just for keeping your car overnight. Instead of getting a king size bed I got stuck in room with two double beds because they were booked.. The showers could be better, they need bigger shower heads and harder pressure.. I felt like I was in a sprinkler bathing.. smh..

Posted by , from East Orange, NJ on Dec 7, 2020

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Comment from Hotel Management

Dec 7, 2020 by Nicky W - Manager on Duty

Dear JJ, Thank you for staying with us recently, and also for taking the time to share feedback regarding your overall experience including additional amenities such as microwave available on first-come-first-serve basis, Valet parking services for overnight parking on-site, and our available guestroom conditions. We apologize that we did not provide you with an experience that met your expectations as our brand is unique with different kind of hotel's amenities , and we would be grateful for the opportunity to apologize personally to you. At Hotel Indigo, we strive to make each stay as pleasant and comfortable as possible, and we will use your comments to improve our service quality and coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact our Manager on Duty directly.

3 out of 5

Posted by on Sep 15, 2020

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Comment from Hotel Management

Sep 17, 2020 by Nicky W - Manager on Duty

Thank you for your candid review regarding your recent visit with us. We regret that we could not make your experience very memorable for a five-star rating but we are currently in the process of improving our services as well as enhancing our Hotel's offerings. We hope you can visit us again when you travel to Los Angeles area to show you that your dissatisfaction was an exception.

5 out of 5
Very clean and beautiful. Professional and so much better than what it shows in pictures.

Posted by , from New york on Sep 10, 2020

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Comment from Hotel Management

Sep 10, 2020 by KR

Hello J, Thank you so much for your 5 out of 5 review. We are very thrilled that you enjoyed the rooms and your overall stay! We hope to welcome you back again soon.

4 out of 5
Beautiful views of downtown Los Angeles. Nice 18 floor lounge. Didn't like the $50 parking.

Posted by , from Los Angeles on Feb 25, 2020

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Comment from Hotel Management

Feb 25, 2020 by KR

Thank you for providing your feedback during your recent stay with us! We're sorry about the parking fee- unfortunately it is a third party company.

5 out of 5
I love this hotel!! Staff was greet and rooms are always clean!

Posted by , from Delaware on Oct 22, 2019

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Comment from Hotel Management

Oct 22, 2019 by Mina Le - Front Office Supervisor

Thank you Shar for rating Hotel Indigo a five star! We are glad you enjoyed your stay and we really appreciate the feedback. We hope to see you again in the future on your next visit!

5 out of 5
Beautiful hotel. Super helpful staff. Comfortable bed. Only negative is that the sheets are a little scratchy!

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 21, 2019 by Mina Le - Front Office Supervisor

Thank you so much for taking time review your stay with us. We really appreciate the feedback. We are glad you find our hotel beautiful and our staff were helpful. We hope on your next visit, we will make it a more perfect stay thanks to your comments.

About the Hotel Indigo Los Angeles Downtown, an IHG Hotel

Location 899 Francisco Street, Los Angeles, CA 90015

Property Features

Hotel Indigo Los Angeles Downtown, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 3850 square feet (358 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Hotel Indigo Los Angeles Downtown, an IHG Hotel. For a fee, parking is available. This 4.5-star Los Angeles hotel is smoke free.

  • 1 building
  • 350 guestrooms or units
  • 18 levels
  • 2 bars or lounges
  • 3850 sq ft of conference space
  • 358 sq m of conference space
  • Built in 2017
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Los Angeles Union Station (3.7 km / 2.3 mi)
  • Metro station: 7th Street - Metro Center Station (0.7 km / 0.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Indigo Los Angeles Downtown, an IHG Hotel offers 350 accommodations with MP3 docking stations and safes. Pillowtop beds feature down comforters and premium bedding. 43-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Los Angeles hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • LED television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Metropole Bar + Kitchen - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

18 Social - This rooftop bar specializes in local cuisine and serves light fare only. Happy hour is offered. Open daily.

In Room Dining - This restaurant serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 45.0 per day.
  • Cribs (infant beds) are available for USD 40.0 per day.

Pet Policy

  • Pets: USD 35 per pet, per stay, plus a deposit of USD 35.00 per stay
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 for adults, USD 10 and USD 20 for children (approximately)
  • Covered valet parking fee: USD 47 per night (in/out privileges)
  • Pet deposit: USD 35.00 per stay
  • Pet fee: USD 35 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-in fee for check-in between noon and 4:00 PM (amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 40.0 per day
  • Rollaway bed fee: USD 45.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Indigo Los Angeles Downtown
  • Hotel Indigo Los Angeles Downtown
  • Hotel Indigo Los Angeles Downtown, an IHG Hotel Hotel
  • Hotel Indigo Los Angeles Downtown, an IHG Hotel Los Angeles

You should know

  • The seasonal pool will open in January and close in March.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.