"Nice, clean hotel. Free shuttle. Across the street from rental return. " More

By a verified traveler on Sat 07 Jul 2018

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Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$89 per night

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Four Points by Sheraton Los Angeles International Airport ratings based on 239 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Four Points by Sheraton Los Angeles International Airport

Everyone (30) Couples (1) Business (1) Family (2)
4 out of 5

Free shuttle to LAX.

Nice, clean hotel. Free shuttle. Across the street from rental return.

Posted by on Jul 7, 2018

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Comment from Hotel Management

Jul 8, 2018 by LupeV

Thank you for taking the time to complete the Guest Experience Survey. We are pleased to hear that you enjoyed your stay. It is our goal to provide our guests a magical and memorable visit.

5 out of 5
Very nice hotel. Room was clean upon arrival. Had an issue with the A/C not keeping the room cool, but once the front desk was notified, they got it working. Hotel staff very friendly - convenient location to Airport and various coffee shops around the area.

Posted by , from richmond, virginia on May 16, 2018

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Comment from Hotel Management

May 20, 2018 by LupeV

Thank you for taking the time to complete the Guest Experience Survey. We are pleased to hear that you enjoyed your stay. It is our goal to provide our guests a magical and memorable visit.

4 out of 5
Very good hotel for a one night stay; however, a hotel of this class should have double glaze glass windows to keep the outside noise out, otherwise, everything else was up to standard.

Posted by , from Chiangmai Thailand on Apr 6, 2018

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Comment from Hotel Management

Apr 10, 2018 by LupeV

Greetings, Thank you for taking the time to complete the Guest Experience Survey. We are pleased to hear that you enjoyed your stay. It is our goal to provide our guests a magical and memorable visit. We would love it if you would take a moment to share your experience with other guests by reviewing us on www.tripadvisor.com. If there is anything we can do to be of assistance, please reply to this email or give us a call. Thank you for being our guest. We hope to have the pleasure of welcoming you back soon! Kind Regards,

1 out of 5
Totally outdated, sheets were terrible, I could hear everything from the rooms around me, not sure my tub and vanity (especially mirror) had been cleaned.

Posted by on Mar 30, 2018

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Comment from Hotel Management

Apr 11, 2018 by LUpeV

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

5 out of 5
I had to get up very early in the morning for my recent trip. When I arrived at the Hotel, having friendly staff greet me ready to assist with whatever I needed really made a difference. My daughter keeps asking when we can visit again!

Posted by on Mar 26, 2018

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5 out of 5

I wanted to stay forever

One of the best hotels ive ever stayed in me and my wife really enjoyed out self. Would tell any and every one to stay here

Posted by , from New Jersey on Mar 21, 2018

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Comment from Hotel Management

Mar 23, 2018 by LupeV

Thank you for taking the time to complete the Guest Experience Survey. We are pleased to hear that you enjoyed your stay. It is our goal to provide our guests a magical and memorable visit

4 out of 5
Convenient to the airport, which was a plus. Convenient to the airport, which was also a minus......noisy all night! But, I would stay there again as it was a well run machine.

Posted by on Mar 20, 2018

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Comment from Hotel Management

Mar 23, 2018 by Lupev

Thank you for taking the time to complete the Guest Experience Survey. We are pleased to hear that you enjoyed your stay. It is our goal to provide our guests a magical and memorable visit

2 out of 5

Disappoint.

Shower dispenser was not working, light bulb burnt, and I had to go to three floors to find a ice machine that works. What's up with this service?. Not good!.Mark S

Posted by on Feb 15, 2018

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Comment from Hotel Management

Feb 17, 2018 by LUpeV

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Four Points by Sheraton Los Angeles International Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for that issues you encountered during your stay.We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Los Angeles.

3 out of 5

Close to airport

No frills hotel what you would expect near airport friendly staff decent rooms(no control for temperature in room)bar a little on dirty side

Posted by , from antioch illinois on Feb 13, 2018

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Comment from Hotel Management

Feb 16, 2018 by LupeV

Greetings, I really appreciate you taking the time to let us know how your stay went. Needless to say I was extremely disappointed to see that things didn’t go that well. We have certain expectations when we check into a hotel. Thank you again for your candid feedback. In your shoes I would have been very upset and frustrated. I sincerely apologize that we didn’t get it right for you this time. I really do appreciate your comments and have already used them as a catalyst for improvement here at the hotel. Your business is very important to us. I hope you will consider trying us again. If you do, please feel free to contact me directly so I can make sure you have a great stay. Best!

2 out of 5

Overall stay

Overall stay The room is real scary for a person that is used to being clean the bathroom drain was clogged up the sink and the tub with all types of hair that’s been there for years and there was all type of spots in the corners hair on the sheets had stains on them they kept coming up off the bed when you were sleep so you would wind up sleeping on the bare mattress air-conditioning didn’t work and they charge the regular hotel guest $29 for parking per night And when I told her that I was handicap do you have any special parking prices for the handicap she told me no I had to pay $29 also $39 for valet no consideration And in the room there’s no microwave or refrigerator the Sheraton should be ashamed of their self Motel 6 is better.

Posted by , from Seattle on Jan 29, 2018

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Comment from Hotel Management

Jan 31, 2018 by LupeV

I really appreciate you taking the time to let us know how your stay went. Needless to say I was extremely disappointed to see that things didn’t go that well. We have certain expectations when we check into a hotel. Thank you again for your candid feedback. In your shoes I would have been very upset and frustrated. I sincerely apologize that we didn’t get it right for you this time. I really do appreciate your comments and have already used them as a catalyst for improvement here at the hotel. Your business is very important to us. I hope you will consider trying us again. If you do, please feel free to contact me directly so I can make sure you have a great stay. Best!

About the Four Points by Sheraton Los Angeles International Airport

Location 9750 Airport Blvd, Los Angeles, CA 90045

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)