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"The room was not as ecpected to be.had no dishes or cooking utensils no silverwear.no ice machine.and no coffee pot as avertised on the website.and hV ... " More

By a verified traveler on Sun 29 Dec 2019

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Hotel Description

Enjoy free breakfast at this Ontario hotel

Near the airport

Stay at this Ontario hotel and you'll be within half a mile (1 km) of Toyota Arena and 2 miles (3 km) of Ontario Mills Shopping Mall. Scandia Amusement Park and Benacare Medical Center are also within 3 miles (5 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast and free WiFi. A safe deposit box and laundry facilities are also provided.

Free WiFi, kitchens

The 127 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$104* Per night/room Nov 16 - Nov 17

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Extended Stay America Suites Los Angeles Ontario Airport ratings based on 9 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Los Angeles Ontario Airport

Everyone (6) Family (1)
5 out of 5
The best stay

Posted by on Aug 30, 2021

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3 out of 5

Posted by on Dec 31, 2019

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3 out of 5
The room was not as ecpected to be.had no dishes or cooking utensils no silverwear.no ice machine.and no coffee pot as avertised on the website.and hVing to pay extra for a 10 pound dog they said pet freindly.not happy.

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 30, 2019 by Hotel Management

Thank you for being our guest. We are sorry you were not aware of our kitchenware policy. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We also apologize you were not happy with our pet charges. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

5 out of 5

Posted by on Jun 16, 2019

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2 out of 5

Posted by on Apr 15, 2019

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Comment from Hotel Management

Apr 15, 2019 by Hotel Management

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

3 out of 5

Posted by on Dec 16, 2018

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Comment from Hotel Management

Dec 17, 2018 by Hotel Management

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management

2 out of 5
I paid for a king handicap ,pictures show two room suit, all they had queen non-handicap only, bath room..so small you had to open the door to dress, toilet was right there about a foot from door. TV was bad, very few channels, the internet super slow make you pay for better, and better was everything over 1mpb.,wouldnt stay connected. no elevator, stairs they staged there trash in bottom of the smelled bad, they cleaned room once a week, whole place smelled of smoke.out of 10stars..a 1.

Posted by , from charleston sc on Nov 13, 2018

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Comment from Hotel Management

Nov 15, 2018 by Hotel Management

John, thank you for choosing to stay with us. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to serve our guests better. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management

3 out of 5
Front desk staff were very pleasant on the afternoon of my check-in on Sunday, stated room was checked and ready for us. Room was clean and cool, however when I went to take a shower there was a ring of dirt in the shower, fortunately, we travel with Lysol wipes, I cleaned out the shower and tub. When we went to leave for dinner no one was at the front desk for me to make the comment to, also upon our return again no one was at the front desk. At check out a made mention of the dirty bathtub and shower to the person at the front desk, he said he would let the manager know.

Posted by on Sep 4, 2018

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Comment from Hotel Management

Sep 5, 2018 by Hotel Management

Thank you for being our guest. We are happy to know you overall had a pleasant stay with us. However, we are sorry for the cleanliness issues you had in your bathroom. Thanks for bringing this to our attention, as it will help us to improve our future guests’ experiences. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management

1 out of 5

HORRIBLE

The worst place I have ever stayed at in my life!!!!!!!!! I could not sleep because the noise from the traffic was so bad, stains on comforters, stains on towels, everything horrible. I would rather sleep in my car and take showers everyday at a public gym. Not worth a dime.

Posted by on Jul 28, 2009

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About the Extended Stay America Suites Los Angeles Ontario Airport

Location 3990 Inland Empire Blvd, Ontario, CA 91764

Property Features

Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Los Angeles Ontario Airport also features coffee/tea in a common area, laundry facilities, and a front desk safe. This Ontario hotel is smoke free.

  • 127 guestrooms or units
  • 3 levels
  • Built in 1997
  • To-go breakfast (free)
  • 1 conference room
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Rancho Cucamonga Station (3.6 km / 2.2 mi)

Room Amenities

Extended Stay America Suites Los Angeles Ontario Airport offers 127 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens or kitchenettes offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - midnight. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 7:00 AM - midnight.
Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Los Angeles Airport Hotel Ontario
  • Extended Stay America Los Angeles Ontario Airport Hotel
  • Extended Stay America Ontario Airport
  • Los Angeles Ontario Airport
  • Extended Stay America Los Angeles Ontario Airport
  • Extended Stay America Los Angeles Ontario Airport
  • Extended Stay America Suites Los Angeles Ontario Airport Hotel
  • Extended Stay America Suites Los Angeles Ontario Airport Ontario

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.