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4.1 out of 5

"I was only there for one night but definitely felt comfortable and secure. Ask her a room near the elevators and was easily accommodated. " More

By a verified traveler on Thu 01 Jul 2021

Hotel Description

Luxurious 4.5-star hotel with 3 restaurants

In Los Angeles

You'll be steps from Commerce Casino and within a 15-minute walk of Citadel Outlets. The Bicycle Casino is within 6 miles (10 km) and California State University-Los Angeles is within 9 miles (15 km).

Luxury amenities

This luxury hotel features a casino, a full-service spa, and 3 restaurants. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Free WiFi, flat-screen TVs

The 194 individually furnished guestrooms offer free WiFi and room service. Flat-screen TVs come with satellite channels, and other amenities include premium bedding and coffee/tea makers.

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$142* Per night/room Oct 3 - Oct 4

Executive Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Crowne Plaza Los Angeles - Commerce Casino, an IHG Hotel ratings based on 18 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Los Angeles - Commerce Casino, an IHG Hotel

Everyone (7) Couples (3) Family (8)
2 out of 5
CHECKING LADY WAS VERY UNFRINDLY AND RUDE, I BOOK A DOUBLE BED AND WHEN I ARRIVED SHE TOLD ME THAT DOUBLE BED ROOMS WERE SOLD OUT, THAT DID'T MAKE SENSE BECAUSE I HAVE RESERVED A DOUBLE A HAD MY CONFIRMATION, I ASK FOR A ROLLED BED AND SHE SAID THAT SHE WOULD SEND AND THE BED DID'T A RRIVED, I HAD MAKE A CALL AND REQUESTED AGAIN. I SHOULD GET A REINMBURSEMENT OR CREDIT.

Posted by on Jul 19, 2021

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5 out of 5
I was only there for one night but definitely felt comfortable and secure. Ask her a room near the elevators and was easily accommodated.

Posted by on Jul 1, 2021

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2 out of 5
Lack of communication with my type of room from travelocity to hotel according to front desk. Asked for king and get two queens. After 30 min they solved the issue

Posted by on May 22, 2021

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Comment from Hotel Management

May 22, 2021 by M

Thank you for your feed back,

5 out of 5
The breakfast was really good every morning ! Friendly and helpful staff. They were very quick with fixing when our tub was not working properly even on the last day. And free parking was a plus

Posted by on Jan 29, 2020

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Comment from Hotel Management

Feb 1, 2020 by Management

Dear Guest, Thank you for your time and feedback, we truly appreciate it! We are happy to know you enjoyed your stay, and look forward to welcoming you back soon for another amazing experience!

5 out of 5

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 16, 2019 by management

Thank you for staying with us. We hope to see you soon, have a wonderful day and happy holidays.

3 out of 5

Posted by on Nov 21, 2019

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Comment from Hotel Management

Nov 21, 2019 by Management

Dear Guest, Thank you for your time on this review. We apologize for anything that went wrong, although we would love to hear more. Rest assured, we strive to improve our quality and service on a daily basis.

3 out of 5
Overall, nice place. Water from the bathroom sink was cloudy and scary. Looked contaminated. Both hot and cold. I was told it was because the hotel is so big that the water doesn't flow properly. Adjust the plumbing so that it does and doesn't get you terrible scary water reviews.

Posted by , from Colorado on Oct 6, 2019

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Comment from Hotel Management

Oct 6, 2019 by Management

Dear Guest, Thank you for your time and feedback. We apologize for the concern with our water, but it is actually due to the city of Commerce's setup for plumbing, to which we cannot change. Due to the height of out our hotel, the water must be highly pressurized to reach our guest floors, which creates that white appearance. If you let the rest in a cup, you will see the pressure dissipate and become clear. Thank you once more, and we hope to welcome you back soon for an even greater experience!

2 out of 5

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 10, 2019 by management

Thank you for your review

4 out of 5
The breakfast was very good, and the staff were very pleasant

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 23, 2019 by management

Thank you for staying with us. We hope to see you soon, have a wonderful day.

5 out of 5
Great and clean hotel, the staff are very helpful and polite.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 21, 2019 by Management

Dear Guest, Thank you for your time and feedback. We are very happy to know you enjoyed your stay, and look forward to welcoming you back for another great stay!

About the Crowne Plaza Los Angeles - Commerce Casino, an IHG Hotel

Location 6121 Telegraph Rd, Los Angeles, CA 90040

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Friday, and Saturday:

  • Bar/lounge
  • Full-service spa
  • Outdoor pool
  • Restaurant

The following facilities are closed on Wednesday and Thursday:

  • Full-service spa
  • Outdoor pool
  • Restaurant
  • Bar/lounge

Property Features

Crowne Plaza Los Angeles - Commerce Casino, an IHG Hotel offers its guests a full-service spa and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 21954 square feet (2040 square meters) and includes conference space. A casino, spa services, and a terrace are also featured at the luxury Crowne Plaza Los Angeles - Commerce Casino, an IHG Hotel. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Los Angeles hotel.

  • 1 building
  • 194 guestrooms or units
  • 9 levels
  • 3 dining venues
  • 2 bars or lounges
  • 21954 sq ft of conference space
  • 2040 sq m of conference space
  • Built in 2002
  • Casino
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Commerce Station (2.3 km / 1.5 mi)
  • Parking: Free self parking

Room Amenities

Crowne Plaza Los Angeles - Commerce Casino, an IHG Hotel offers 194 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Arena Sports Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Wood Dragon - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Commerce Cafe - This café specializes in American cuisine and serves breakfast, dinner, and light fare. Open 24 hours. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Spa Services

Meridian Day Spa - Currently closed has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily.

  • Number of treatment rooms 5
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

An adult age 18 or older must assume all liability for the booking.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 72 hours

Hotel Names

  • Commerce Casino Crowne Plaza Hotel
  • Commerce Casino Los Angeles
  • Crowne Plaza Hotel Commerce Casino
  • Crowne Plaza Hotel Commerce Casino Los Angeles
  • Crowne Plaza Hotel Los Angeles Commerce Casino
  • Crowne Plaza Los Angeles Commerce Casino
  • Los Angeles Commerce Casino
  • Crowne Plaza Hotel Los Angeles Commerce Casino
  • Crowne Plaza Hotel Los Angeles Commerce Casino an IHG Hotel
  • Crowne Plaza Los Angeles - Commerce Casino, an IHG Hotel Hotel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.