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"Old hotel..but not bed.. For one night okk.. Very quite..no noise. Area, not good.. " More

By a verified traveler on Sun 28 Apr 2019

Hotel Description

Hotel near University of California Los Angeles in Los Angeles

Close to the beach

Your stay at this West Los Angeles hotel places you within 3 miles (5 km) of University of California Los Angeles and Westwood Village. Ronald Reagan UCLA Medical Center and Westfield Century City are also within 3 miles (5 km).

Free breakfast

The hotel's outdoor pool, fitness center, and 3 beach bars are among the featured amenities. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the free buffet breakfast each morning.

Comfy beds, LCD TVs

Featuring conveniences like refrigerators and microwaves, the 55 guestrooms also offer pillowtop beds and LCD TVs with cable channels. Other amenities include coffee/tea makers, free weekday newspapers, and free local calls.

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$163* Per night/room Jun 20 - Jun 21

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Best Western Royal Palace Inn & Suites ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Royal Palace Inn & Suites

Everyone (7) Couples (2) Family (2)
1 out of 5
I checked into this hotel thinking it would be a good stay. I was wrong. First, the staff weren’t wearing masks at all, and wouldn’t put them on around other people. Second, we found melted mint chip ice cream in the refrigerator not cleaned at all. Third, we found BUGS IN OUR BED, and when i went to go tell the staff they did not care at all, but sent maintenance, and maintenance said it wasn’t bedbugs so they wouldn't do anything. when maintenance tore apart our bed, a dirty sock that wasn’t even ours IN the bed. awful service and i will NEVER return.

Posted by on May 23, 2021

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Comment from Hotel Management

May 25, 2021 by BW Management

We regret this guest chose to write a poor review, which is based on false facts and solely an attempt to secure a $50 discount for their one night stay. Some facts that the reader needs to be aware of before evaluating our hotel: 1. This guest violated guest policy by falsely making a reservation for less than their accurate guest count. The hotel policy only allows for a maximum of five guests in a room. This guest lied on their reservation and violated hotel policy by having at least six guests occupy the guest room over night. 2. Surveillance video provides that two unclean cars carrying at least six guests carrying at least ten bags and their own blankets and pillows checked into the room. The guests did a remarkable job by only ensuring that two of the at least six guests checked in and checked out and made sure that the other guests made their way to the room through alternate entry points. 3. The front desk associate who checked them in was wearing a mask. The maintenance person who checked their room was wearing a mask. The front desk associate who was fully-vaccinated, behind plexi-glass and greater than six feet away from the guest had her mask around her ear temporarily so that the guest could hear her behind the plexi-glass. At the time the guest checked in and checked out, the CDC had recommended that no fully-vaccinated person is required to wear a mask in most circumstances. 4. We disagree that the hotel did not provide superior customer care to the guests and that they did not enjoy their stay. The surveillance video provides that at least six guests stayed in the room for the entirety of the time they checked-in and checked-out but for a few visits to go to the vending machine, remove belongings from their vehicles and collect grab and go breakfast, juice and coffee. 5. We have determined that the one silverfish insect that was found in the guest room came from the guests' ten pieces of luggage or their own blankets and pillows that they brought to the room. 6. We have concluded that the sock that the maintenance person found on the bed and under the pillow when he was inspecting the room after the guest complained belonged to one of the six guests in the room. The sock was found just prior to check-out time under a pillow of a bed that at least two people used for the entire night before. 7. We regret that the fridge freezer had a defrost issue and contained remnants of ice cream. We have coached and counseled the housekeeper and houseperson from the day before to ensure that such miscommunication between departments does not occur again. 8. The guest fails to disclose that as soon as the guest complained, the maintenance person was in the room in less than four minutes to inspect the room for the guest's complaints. 9. The guest fails to disclose that the front desk associate at check-out, who did not know all of the facts at the time, gave the guest a $50 discount to ensure the guest was satisfied with t

4 out of 5

Posted by on Apr 26, 2021

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Comment from Hotel Management

May 12, 2021 by Fred - Assistant Manager

Thank you for staying with us and your review. We hope to see you again soon.

5 out of 5
Nice location

Posted by on Apr 22, 2021

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Comment from Hotel Management

Apr 23, 2021 by Fred - Assistant Manager

Thank you for the perfect score. We love to serve you again soon.

1 out of 5
It appeared to be like an apartment complex. I wasn't comfortable with this location, so I ended up booking a different Hotel out of this area.

Posted by , from Inland Empire on Oct 15, 2020

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Comment from Hotel Management

Oct 16, 2020 by Fred - Assistant Manager

Thank you so much for staying with us and submitting your review. I just want to inform you that I have been working at this hotel for more than 20 years and one of the reasons why it last that long is that I feel safe. I am sorry if you don't feel the same way too and I hope that you will come back and stay for a few nights and experience it yourself. Thank you again.

3 out of 5
Old hotel..but not bed.. For one night okk.. Very quite..no noise. Area, not good..

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 29, 2019 by Fred / Assistant Manager

Thank you very much for staying with us and reviewing the hotel. I do acknowledge that is is an old hotel but slowly, we are updating the rooms . As a matter of fact, we already updated our hallways, changed the AC's and more changes coming in the near future. We hope to see you again so that you'll see the difference.

4 out of 5
It was close to everything around in town and especially the hospital Ronald Regan Hospital and my dislikes are the restrooms are small .

Posted by on Feb 19, 2019

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Comment from Hotel Management

Feb 19, 2019 by Fred/Assistant Manager

Thank you for your honest review. Truly this hotel is near to UCLA Hospital. Changing the size of the bathroom is the management's long term plan. We hope to see you again in the future.

5 out of 5

Way above average Best Western!

Pros: Great free breakfast, with bacon eggs, all sorts of muffins and pastries, pancakes, cereal, juices and coffee and other snacks.
Cons: Nothing!
Location: West LA, near Santa Monica and a quick Uber ride from the beach. Walk around the corner to Gulp for a bite to eat and a beverage.
Clean, modern and comfortable. This hotel was it in great spot near Santa Monica. The room was very clean and nice. The staff was more that accommodating. They allowed us to check in early, and check out late based on our flight. Fred at the front desk was so helpful and kind. Loved our stay here!

Posted by , from Utah on Sep 27, 2016

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5 out of 5

Wonderfully Exceeded All Expectations

Cons: Breakfast- more selection. Low Cholesterol, low fat options for a hearty hot breakfast. Also better quality salt, pepper, tabasco, etc.
Note- I am a very picky traveler and have very high-expectations. I booked a hotel for a business meeting, but have a very small travel budget. Hotels in LA are expensive, so I had to find something in my price range. The Best Western was only $179 per night which I thought meant I was going to stay in a crappy, run-down hotel. I was so pleasantly surprised at how wonderful everything was! $179 included free parking, free wifi and free breakfast.... Which is not offered in most hotels in the area (and they charge upwards of $269 per night). So the furniture is not fancy, and their aren't any amazing decorations or lovely décor...fine, because everything was clean, comfortable and excellent value for the price. Also, my room was HUGE I had 2 double beds in one room with a desk, a dresser and a TV. I also had a whole second small room attached containing a living room set-up (couch, end tables, coffee table TV) with a door that closed. AND I also had a private patio with 2 chairs and a table. The bathroom was small, but the room overall was much bigger than some NY apartments. Also the shampoos, lotions and soaps are from Proterra and smell wonderful (I think they've definitely upgraded their courtesy products) The breakfast was just "Meh," but they had enough of a selection that I found a couple of things I wanted to eat. The staff was WONDERFUL! Friendly, helpful... Kudos to Best Western! I will stay with you always when I have client meetings in that area

Posted by on May 18, 2016

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5 out of 5

Could use a face lift but awesome staff.

Pros: Staff and location.
Cons: Hotel could use a bit of updating.
Location: So much was so close. Santa Monica, Venice and Hollywood were all within 10 or 15 min of this hotel.
This hotel is definitely on the older side and could use a bit of updating but the location is great and the staff are amazingly nice. Very happy with my decision to stay here.

Posted by , from Austin on Apr 27, 2016

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Comment from Hotel Management

by Aalok

Thank you so much for staying with us. We are very happy that you found our hotel to be well situated in Los Angeles. We are glad that you liked our staff. The public areas and guest rooms of our hotel have been fully renovated in March of 2016. We are very appreciative of your review and of your business. We hope to see you again.

5 out of 5

Almost like home

Pros: Friendly and helpful staff, good location, spacious accomodations.
Location: Close to beach cities, Getty museum, lots of places to eat and shop.
What a wonderful surprise to find such a well run and welcoming hotel. The room was spacious, extra clean, and quiet with a delightful sitting room that gave us some extra privacy. The location is convenient, close to the beach cities and the airport, and access is easy from the freeway. What really made the difference for us was the friendly and helpful staff who made us feel welcome right away and were always ready to assist with whatever we needed. Highly recommended!

Posted by on Dec 2, 2015

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Comment from Hotel Management

Dec 8, 2015 by Jeff (GM)

Thank you for your generous comments, I will gladly inform my staff of your kind thoughts. Regards,

About the Best Western Royal Palace Inn & Suites

Location 2528 S Sepulveda Blvd, Los Angeles, CA 90064

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Royal Palace Inn & Suites offers its guests an outdoor pool and a fitness center. You can unwind with a drink at one of the 3 beach bars. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 400 square feet (37 square meters). Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Royal Palace Inn & Suites. For a fee, parking is available. This Los Angeles hotel is smoke free.

  • 55 guestrooms or units
  • 2 levels
  • 3 bars on the beach
  • 400 sq ft of conference space
  • 37 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Los Angeles Intl. (LAX) (12.8 km / 8 mi)
  • Metro station: Expo/SepulvedStation (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Royal Palace Inn & Suites offers 55 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. LCD televisions come with premium cable channels. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Boat tours nearby
  • Marina nearby
  • Motor boating nearby
  • Surfing/boogie boarding nearby
  • Fishing nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 11 per day (in/out privileges)
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Palace
  • Best Western Palace Inn
  • Best Western Royal Palace
  • Best Western Royal Palace Inn
  • Best Western Royal Palace Inn Los Angeles
  • Best Western Royal Palace Los Angeles
  • Royal Palace Inn
  • Best Western Los Angeles
  • Best Western Plus Royal Palace Hotel Los Angeles
  • Best Western Plus Royal Palace Inn And Suites
  • Los Angeles Best Western
  • Best Western Royal Palace Inn Suites
  • Royal & Suites Los Angeles
  • Best Western Royal Palace Inn & Suites Hotel
  • Best Western Royal Palace Inn & Suites Los Angeles
  • Best Western Royal Palace Inn & Suites Hotel Los Angeles

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.