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Novotel London ExCeL

4.0 star property
4-star hotel near ExCeL Exhibition Centre, connected to a shopping center

Choose dates to view prices

Photo gallery for Novotel London ExCeL

Exterior
Bar (on property)
Terrace/patio
Breakfast, lunch and dinner served
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym
  • Parking available

Explore the area

View in a map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA
  • Place, ExCeL Exhibition Centre
    ‪1 min walk‬
  • Place, Royal Victoria Bridge
    ‪3 min walk‬
  • Place, IFS Cloud Royal Docks Station
    ‪6 min walk‬
  • Airport, London (LCY-London City)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds

8.8 out of 10
Excellent
(9 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive) | Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 Queen Bed (Executive)

7.0 out of 10
Good
(2 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(15 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(13 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(14 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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Feb 20 - Feb 21
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About the neighborhood

London

Docklands stay.At this Docklands hotel, you'll be within a 5-minute walk of ExCeL Exhibition Centre and Royal Victoria Bridge. IFS Cloud Royal Docks Station and The Crystal are also within half a mile (1 km).

What's nearby

  • ExCeL Exhibition Centre - 1 min walk - 0.1 miles
  • Royal Victoria Bridge - 3 min walk - 0.2 miles
  • IFS Cloud Royal Docks Station - 6 min walk - 0.4 miles
  • Thames Barrier Park - 12 min walk - 0.7 miles
  • O2 Arena - 5 min drive - 1.2 miles

Getting around

  • West Ham Station - 6 min drive
  • Royal Victoria DLR Station - 6 min walk
  • London City Airport (LCY) - 13 min drive

Restaurants

  • ‪Subway - ‬6 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Sandwich & Co. - ‬3 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Water Front Quayside Cafe & Bar - ‬4 min walk

About this property

Novotel London ExCeL

4-star hotel near ExCeL Exhibition Centre, connected to a shopping center
Novotel London ExCeL offers its guests a sauna and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 4532 square feet (421 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Novotel London ExCeL. Parking is available for a fee.

This 4-star London hotel is smoke free.

  • 1 building
  • 257 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 4532 sq ft of conference space
  • 421 sq m of conference space
  • Built in 2004
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Novotel London ExCeL offers 257 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Feb 22 - Feb 23
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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 18.10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 18.10 per person
  • Self parking fee: GBP 25 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

How close is Novotel London ExCeL to the airport?

Novotel London ExCeL is 2.3 mi (13-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at Novotel London ExCeL?

As of Feb 14, 2026, prices found for a 1-night stay for 2 adults at Novotel London ExCeL on Feb 16, 2026 start from $105.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Novotel London ExCeL have an airport shuttle?

Airport shuttle services are not available at Novotel London ExCeL.

Does Novotel London ExCeL offer free breakfast?

Free breakfast isn’t provided at Novotel London ExCeL, but buffet breakfast is offered for a fee of GBP 18.10 per person. It's available every day from 7:00 AM to 10 AM.

Is there a casino at Novotel London ExCeL?

No, there is no casino at this hotel.

What time is check-in at Novotel London ExCeL?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM.

Is there free parking at Novotel London ExCeL?

Free parking is not available at this hotel. Self parking is available for GBP 25 per night.

Does Novotel London ExCeL have a pool?

Novotel London ExCeL does not have a pool.

Does Novotel London ExCeL have a restaurant?

Yes, there is a restaurant on site.

Does Novotel London ExCeL have a spa?

There are no spa services available at this hotel.

How close is Novotel London ExCeL to downtown London?

Novotel London ExCeL is 6.5 mi away from London.

Novotel London ExCeL Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 554 out of 1004 reviews
Rating 8 - Good. 259 out of 1004 reviews
Rating 6 - Okay. 103 out of 1004 reviews
Rating 4 - Poor. 47 out of 1004 reviews
Rating 2 - Terrible. 41 out of 1004 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Michael

Stayed 2 nights in Oct 2025

10/10 Excellent

Lynn

Business traveler
Liked: Cleanliness, staff & service, amenities
A 5 star stay all round. Friendly, efficient staff, lovely clean room with a great view, perfect hotel for attending the Excel. Will be back!
Stayed 1 night in Nov 2025

10/10 Excellent

Atsuko

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very comfortable room. Breakfast place staff, Marco, is fabulous.
Stayed 1 night in Oct 2025

8/10 Good

Mick

Stayed 1 night in Oct 2025

6/10 Okay

Jade

Stayed 2 nights in Oct 2025

10/10 Excellent

Thanh Phuong Thi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 2 nights in Oct 2025

10/10 Excellent

Beverly

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for event at the Excel. Comfortable accommodation. Would stay again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Cian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stall, Maryam was great
Stayed 1 night in Oct 2025

8/10 Good

Rachel

Stayed 1 night in Oct 2025

4/10 Poor

Mita

Disliked: Cleanliness, staff & service
Unfriendly reception team no real welcome on arrival, no information about breakfast, food & facilities so we didn’t bother using it. Room layout very odd with toilet separate with no sink? & shower/sink separate. Not the cleanest or friendliest team which makes a big difference! No one spoke to us at all Ok for an overnight stay for event at the O2 but will not return
Stayed 1 night in Oct 2025

8/10 Good

ENDRE

Stayed 2 nights in Oct 2025

4/10 Poor

Carol

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

JEANETTE, Sedona

Business traveler
Disliked: Staff & service, property conditions & facilities
Your staff was unavailable to me and Travelocity when booked to make changes to the reservation, as well as gave inaccurate advice about trains and other important details
Stayed 6 nights in Oct 2025

10/10 Excellent

Hetal

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jiyun

Stayed 1 night in Oct 2025

6/10 Okay

Marie-Claire

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
It was OKish. I would've preferred to have a handwash in the toilet. Very unhygienic to use the toilet and then open the door to go wash hands in the bathroom. Not sure who designed that.
Stayed 1 night in Oct 2025

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t use Spa Excellent drinks range
Stayed 3 nights in Sep 2025

6/10 Okay

Tony

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Lee

Stayed 2 nights in Sep 2025

8/10 Good

Geoff, Lincoln

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Bedroom tired, grout around wash basin and shower missed by and black in places. Settee frayed badly. Breakfast choice excellent but cooked items only just ‘warm’.
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very happy
Stayed 1 night in Sep 2025

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Viv

Stayed 2 nights in Sep 2025

6/10 Okay

tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good although check-in was quick with zero info about hotel. Breakfast was just ok, most things which should have been hot were lukewarm (sausage bacon egg beans) or actually cold (hash browns) which didn’t inspire confidence. It is right by Excel and Custom House station though so in that way it’s great.
Stayed 1 night in Sep 2025

8/10 Good

james

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
.
Stayed 4 nights in Sep 2025