4.4 out of 5

"Citadines London exceeded all expectations! Plenty of space, perfect location, clean, comfortable, and the staff graciously accommodated all of our n ... " More

By a verified traveler on Tue 27 Mar 2018

Enter dates to see availability

Hotel Description

4-star eco-friendly aparthotel near The Strand

Heart of London

At this London City Centre aparthotel, you'll be well placed to visit The Strand and Nelson's Column, both within a 5-minute walk. St. Martin-in-the-Fields and Trafalgar Square are also within half a mile (1 km).

Business services

Free WiFi in public areas, a computer station, and dry cleaning are available at this aparthotel. Business travelers can take advantage of the business center. Luggage storage, laundry facilities, and concierge services are also on offer.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 187 apartments also offer free WiFi and kitchens. Flat-screen TVs come with digital channels, and other amenities include free wired Internet and refrigerators. Housekeeping is available on request.

Studio

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$219 per night

Apartment, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Citadines Trafalgar Square London ratings based on 12 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Citadines Trafalgar Square London

Everyone (10) Family (1)
5 out of 5

Fabulous London Hotel!

Citadines London exceeded all expectations! Plenty of space, perfect location, clean, comfortable, and the staff graciously accommodated all of our needs. I travel often in the US and have been to several countries. My children and I stayed for a week and loved everything Citadines had to offer on our spring break vacation! I would recommend to anyone and would stay again!

Posted by , from Kansas City, MO on Mar 27, 2018

Was this review helpful to you?
Comment from Hotel Management

Mar 29, 2018 by Anthony Bull

Dear Kelly, Thank you kindly for taking the time to submit your detailed feedback including pictures and for bestowing upon us a perfect feedback score. We are truly happy to know that we exceeded in your expectations and look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager

4 out of 5
Centrally located with reasonable rates. Staff was excellent. Kitchens were nicely setup with tea but no in room coffee (British tradition.) They did have coffee, espresso, etc. available for free 24 hours in the reception area.

Posted by on Jul 1, 2017

Was this review helpful to you?
Comment from Hotel Management

Jul 5, 2017 by Anthony Bull

Dear Reviewer, Thank you kindly for submitting your positive feedback score and comments. I am happy to read that the staff exceeded in your expectations and you enjoyed our complimentary coffee. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager

4 out of 5

Free hot drinks in the lobby

We enjoyed the free hot drinks. The room does have a mini kitchen which came in handy for preparing our breakfast. The location is wonderful - close to Trafalgar Square. Beds are Ok, pillows were decent, toiletries were provided and there is a hair dryer.

Posted by , from Missouri, US on Jun 13, 2017

Was this review helpful to you?
Comment from Hotel Management

Jun 15, 2017 by Anthony Bull

Dear Reviewer, Thank you for submitting a positive feedback score and for recognising our fantastic location perfect for London sightseeing. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager

5 out of 5

Great location, when wonderful staff.

The location is great. Rooms are spacious clean and modern. Staff very helpful. Free mobile phones in all rooms, Can call international free of charge, wifi, and gps.

Posted by , from Ft Lauderdale FL on Apr 16, 2017

Was this review helpful to you?
Comment from Hotel Management

Apr 18, 2017 by Anthony Bull

Dear Gamiz, I am so glad you found us. Thank you for your prefect score. the team and I are extremely happy that we exceeded in your expectations. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager

5 out of 5

We made a good choice.

Pros: See above.
Cons: See above
Location: See above
A great value overall. Location is about as good as you could want. Restaurants galore. Two tube stations. We actually used Embankment more. Liked the refrigerator, sink, appliances and dishes. A simple way to do breakfast before you head out for the day. The new Handy phone was a nice touch. Be sure you get it charged. Plenty of closet space for two. The lights in the room could have been brighter. If you experience trouble connecting to WIFI talk with staff. Once they helped us we connected all the time. Some time the WIFI did slow. We were not doing video, mainly emails, texts, etc. Would definitely stay there again.

Posted by , from Louisville, KY on Jan 21, 2017

Was this review helpful to you?
Comment from Hotel Management

Jan 25, 2017 by Anthony Bull

Dear Mike, Thank you kindly for bestowing upon us a perfect score even after so many minor issues you experienced. I am happy to read that the staff were able to assist you in the end. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager

4 out of 5

Nice Apartment Hotel At Trafalgar Square

Pros: Its proximity to Trafalgar Sq, Westminster and Buckingham and the kitchenette.
Cons: Replace the sofabeds in the living room with ones that you can actually sit on without sliding to the floor.
Location: Its located in central London close to lots of attractions (Trafalgar Sq, Westminster and Buckingham)
We rented a two story 2-bedroom apartment, with a kitchenette for two nights. The kids had the queen bed, and the parents took the two single beds which were shoved together to make a king. All teh beds were very comfrotable with excellent linens. The rooms (2 bedrooms, living room and kitchen) were very spacious and the hotel was in a great location to numerous attractions. The only bad thing was the sofa (a sofabed) in the living room which was not very comfortable; the cushions kept sliding to the floor so it was super uncomfortable to sit on. We ended up pulling the bed out and laying on it to watch telly in the living room. It was lovely having a kitchenette (this was about Day 8 of a 12 day trip), so it was great to have home cooked options after days of eating out every meal, and this hotel would be great if you were staying in London for a while and wanted to save on food. At check-in, we had a bit of a misunderstanding, as the staff tried to sell me on two studios (sleeps 4 total for our family of 4) rather than the apartment I booked (sleeps 6), and I thought the studios would have an adjoining door for our 2 kids (9 & 5), but the actual studios they wanted to give us were down the hall from each other, so our check in took much longer than it should have, as we had to revert back to the original room & layout. Overall is was a nice hotel, though.

Posted by , from Virginia, USA on Aug 31, 2016

Was this review helpful to you?
Comment from Hotel Management

Sep 5, 2016 by Anthony Bull

Dear Reviewer, Thank you for taking the time to submit your detailed feedback score and comments. I am happy to read that you enjoyed your stay overall with us. I have taken note of your comments about the sofabed and have passed this onto my Head Housekeeper to investigate and rectify. thank you for making me aware of this issue. In regards to your check in, we do on occasion to larger families offer to split the 1 Bedroom Apartment into 2 Studio apartments so that we can offer you 2 kitchens 2 bathrooms and more space. Unfortunately we don't have interconnecting rooms and on occasion this is not beneficial to younger children. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager

3 out of 5

Disappointing

room was dirty and showed lack of maintenance. Only positive is the location. I would not recommend this facility to anyone

Posted by on Jul 2, 2016

Was this review helpful to you?
Comment from Hotel Management

Jul 6, 2016 by Anthony Bull

Dear Reviewer, I would like to apologise for the disappointing experience you had with us. We always do our best to meet the expectations of all our guests, but in this instance, we failed to meet your expectations. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours as they indicate the areas where we can further improve. I do hope you will give us another opportunity in the near future to change your opinion of our product as we currently have in place an on going soft refurbishment programme whereby the rooms are being repainted and maintenance issues rectified. Kind regards, Anthony Bull Asst. Residence Manager

5 out of 5

This was a great stay

Pros: Secure and centrally located. Close to all the key tourist sites.
Cons: I was satisfied. The Wi-Fi is spotty and somewhat slow. You have to be very particular to select the router with the best signal.
Location: You are a block from Trafalgar, and a short walk to Piccadilly and Leicester Sq. and the Buck Palace. The tube can get you anywhere else.
I am usually very critical about my hotel stays but I have to say I could not have been more satisfied with Citadines at Trafalgar Square. The location was a block from Trafalgar and the Tube. Staff was so helpful in anything you needed. These are efficiency apartments. Maid service is 2 a week. If you need new towels just ask the desk or the maid if she is in the hall. There are plenty of convenient stores (Tasco) close that you don’t have to eat out all the time and can do breakfast in your room if you like. The hotel has a breakfast for £12, but Witherspoon and Garfield’s is across the street or a block away for under £6. The rooms are small but it works fine for me and my mate. We had no issues. I could have not been more happy. You can't go wrong. I will stay here again.

Posted by , from Boston on May 22, 2016

Was this review helpful to you?
Comment from Hotel Management

May 27, 2016 by Anthony Bull

Dear William, We are definitely of a perfect feedback score roll. I am truly happy and proud that we exceeded on your expectations and that you have such an enjoyable stay with us. We very much look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager

4 out of 5

Great location. Very clean hotel

Plan to complete your shower in 30 seconds or less as that's how long the hot water lasted. Hotel staff would not refund part of the rate as we booked through Travelocity instead of through the hotel directly

Posted by on Oct 4, 2015

Was this review helpful to you?
4 out of 5

excellent location, great for families

Pros: Location, great for families, nice decoration, well equipped.
Great location, 2 adults and 3 children, 2 bedroom apartment very pleasant and well equipped. Very expensive but worth the investment due to convenience of both space and location. Staff friendly and readily assists the guests. The apartment included living room (sofa bed) and toilet on the bottom floor and 2 bedrooms (1 queen bed, 2 single beds) and bathroom (no toilet) on upper floor. The two floors are connected by steep and narrow stairs so it was challenging to carry heavy luggage up the stairs. The lack of toilet in the bedrooms floor was annoying especially at night. One would expect to have a breakfast included for the price.

Posted by on Aug 25, 2015

Was this review helpful to you?

About the Citadines Trafalgar Square London

Location 18/21 Northumberland Avenue, London, England WC2N 5EA

Property Features

A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the eco-friendly Citadines Trafalgar Square London. This 4-star London aparthotel is smoke free.

  • 1 building
  • 187 guestrooms or units
  • 8 levels
  • Built in 1995
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Transport

  • Airport: London (LHR-Heathrow)
  • Train station: London Charing Cross Station (0.5 km / 0.3 mi)
  • Metro station: Charing Cross Underground Station (0.3 km / 0.2 mi)
  • Parking:

Room Amenities

Citadines Trafalgar Square London offers 187 accommodations with safes and coffee/tea makers. Flat-screen televisions come with digital channels. Accommodations at this 4-star aparthotel have kitchens with refrigerators, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This London aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Deep soaking tub
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Microwave
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 10:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: GBP 12 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 88 lb)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • Union Pay

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fees vary based on length of stay and unit size

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 12 for adults and GBP 6 for children (approximately)
  • Self parking fee: GBP 30 per night
  • Pet fee: GBP 12 per pet, per night
  • Weekly housekeeping provided; additional cleaning fee: GBP 25 per day
  • Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citadines Prestige Trafalgar
  • Citadines Prestige Trafalgar Aparthotel
  • Citadines Prestige Trafalgar Aparthotel London Square
  • Citadines Prestige Trafalgar Square London
  • Citadines Trafalgar
  • Trafalgar Citadines
  • Citadines Trafalgar Square London Aparthotel
  • Citadines Trafalgar Square Aparthotel
  • Citadines Trafalgar Square London
  • Citadines Trafalgar Square
  • Citadines Trafalgar Square London Hotel London
  • Citadines Hotel London
  • Citadines Trafalgar Square London England

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.