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Sofitel London Heathrow

5-star property
Terminal 5, West Drayton, England 1-855-201-7819
4.6 out of 5
Wonderful!
See all 10 travelocity Reviews

"You would think paying that much money, there would be multiple USB ports. You would think the mattress pad would be covered, the sheets did not fully ... " More

By a verified traveler on Tue 12 Jul 2022

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Hotel Description

5-star luxury hotel in Heathrow Villages

Heathrow Villages stay

Your stay at this Heathrow Villages hotel places you within 9 miles (15 km) of Stockley Park and London Motor Museum. Windsor Castle and LEGOLAND® Windsor are within 12 miles (20 km).

Multiple dining options

This luxury hotel features 2 restaurants, a bar/lounge, and a 24-hour gym. Traveling on business? Take advantage of the 45 conference rooms, as well as the business center and free WiFi in public areas. Self parking, a coffee shop, and limo/town car service are also offered.

Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$202* Per night/room Sep 3 - Sep 4

Luxury Room, 1 King Bed, Business Lounge Access (with lounge access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Suite (Prestige)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Sofitel London Heathrow ratings based on 10 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Sofitel London Heathrow

Everyone (2) Couples (3) Family (3)
4 out of 5
You would think paying that much money, there would be multiple USB ports. You would think the mattress pad would be covered, the sheets did not fully cover. You would think despite having an event, that you would not hear the base sound playing all night. You would think there would be an outlet by the bed for you phone/alarm clock.

Posted by on Jul 12, 2022

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Comment from Hotel Management

Jul 15, 2022 by Alessandro Mortillaro

Dear Joni, Thanks for your review, we hope you enjoyed your overall recent stay. Your comments about the bedding are well received. We have purchased new bed linen and more is planned over the next few weeks. There are also future plans to relocate the USB charging points from the desk to the bed side table. When planning to travel again, I would be grateful if you could contact me beforehand so that I can ensure your next stay will be much more relaxing and enjoyable We look forward to welcoming you back. Kind regards. Alessandro Mortillaro General Manager

4 out of 5
Best airport hotel at which we have ever stayed.

Posted by on May 10, 2022

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Comment from Hotel Management

May 10, 2022 by Alessandro Mortillaro

Dear Myles, Thanks for your lovely review, we are pleased you enjoyed the hotel and service. The hotel is conveniently located within terminal 5, offers spacious rooms and a variety of bars and restaurants. Everyone at the hotel is attentive and helpful. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

5 out of 5

Posted by on May 8, 2022

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5 out of 5

Posted by on Apr 3, 2022

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5 out of 5
Easy in and out!

Posted by on Feb 26, 2022

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4 out of 5
Easy walking distance from the terminal 5 to the hotel.

Posted by on Nov 2, 2021

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5 out of 5
If I had one complaint it was breakfast just needs to be hotter for room service and please make sure the server provides all condiments so not to have to go back and forth, hoping this was an isolated event.

Posted by , from Alabam on Feb 13, 2020

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Comment from Hotel Management

Feb 27, 2020 by Sara

We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Crasto - Guest Relations

5 out of 5
Location near airport but close to the tube. Property was well maintained and managed

Posted by on Oct 12, 2019

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Comment from Hotel Management

Oct 19, 2019 by Sara

Good Afternoon. We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Crasto - Guest Relations

5 out of 5
The hotel property and staff was exceptional! Customer service and transportation was given thorough details.

Posted by on Oct 8, 2019

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Comment from Hotel Management

Oct 19, 2019 by Sara

Good Afternoon. We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Crasto - Guest Relations

4 out of 5
Very comfortable bed! Beautiful room and bathroom.

Posted by on Oct 5, 2019

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Comment from Hotel Management

Oct 19, 2019 by Sara

Good Afternoon. We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Crasto - Guest Relations

About the Sofitel London Heathrow

Location Terminal 5, West Drayton, England TW6 2GD

Property Features

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and limo/town car service are available. Public spaces have free WiFi. Event space at this hotel measures 32292 square feet (3000 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Sofitel London Heathrow. For a fee, parking is available. This 5-star West Drayton hotel is smoke free.

  • 1 building
  • 605 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 32292 sq ft of conference space
  • 3000 sq m of conference space
  • Built in 2008
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Heathrow Terminal 5 Station (1.4 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sofitel London Heathrow offers 605 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with premium digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy English breakfast daily from 6 AM to 10:30 AM.

Vivre - This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required.

La Belle Epoque - This fine-dining restaurant serves dinner only. Reservations are required. Open select days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 35.00 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards, and cash.

For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. On-site PCR COVID-19 testing is available for a GBP 99 fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Onsite COVID-19 testing (PCR) is available
  • LGBTQ friendly
  • Smoke detector
  • Reservations are required for onsite COVID-19 testing
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 1
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 19.95 per person (approximately)
  • Self parking fee: GBP 20 per night
  • Early check-in fee: GBP 90.00 (subject to availability)
  • Late check-out fee: GBP 60.00 (subject to availability)
  • Rollaway bed fee: GBP 35.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heathrow Sofitel
  • London Heathrow Sofitel
  • London Sofitel
  • London Sofitel Heathrow
  • Sofitel Heathrow
  • Sofitel Heathrow London
  • Sofitel London
  • Sofitel London Heathrow
  • Sofitel London Hotel
  • Sofitel London Hotel Heathrow
  • Sofitel London Heathrow Hotel West Drayton
  • Sofitel London Heathrow Hotel
  • Sofitel London Heathrow West Drayton
  • Sofitel London Heathrow West
  • Sofitel London Heathrow Hotel
  • Sofitel London Heathrow West Drayton
  • Sofitel London Heathrow Hotel West Drayton

You should know

  • Up to 2 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property has signed the UNESCO Sustainable Travel Pledge.

  • Green Tourism Program
  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.