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"Good location and excellent terrace overlooking Terminal 5. " More

By a verified traveler on Sun 01 Dec 2019

Hotel Description

3.5-star hotel near Stockley Park

Close to airport

A stay at this Hillingdon hotel places you within 3 miles (5 km) of Stockley Park and 6 miles (10 km) of Brunel University. Windsor Castle and Twickenham Stadium are within 9 miles (15 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Self parking, a coffee shop, and a terrace are also offered.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and coffee/tea makers, the 266 guestrooms also offer free WiFi and LCD TVs with digital channels. Room service, hair dryers, and safes are also available.

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$51* Per night/room Jun 21 - Jun 22

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Deluxe Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Thistle London Heathrow T5 ratings based on 21 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Thistle London Heathrow T5

Everyone (5) Couples (1) Family (3)
5 out of 5
Good location and excellent terrace overlooking Terminal 5.

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 3, 2019 by General Manager

Thank you for your review and we are glad you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

5 out of 5

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 3, 2019 by General Manager

Thank you for your review and we are glad you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

5 out of 5
The terrace bar overlooking Terminal 5 is the best location in the whole of the Heathrow complex. A shame that it will all be bulldozed away if the new runway is built.

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 24, 2019 by General Manager

Thank you for your review and we are glad you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

5 out of 5
Loved the motel, really appreciated ease of getting to the airport, and the convenience of their computers with printer in lobby for printing out boarding passes. The only thing that I would recommend improving is prior to arrival, it would have been helpful to have directions how to get there using public transit. We took the Tube to Heathrow and then cab back to the motel. Not sure that was the most direct or cheapest way.

Posted by , from Bellingham, WA, US on Jul 6, 2019

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Comment from Hotel Management

Jul 8, 2019 by Preeti

Thank you for your review and we are glad you enjoyed your stay. We are sorry that the transport options to the hotel were not advised to you. The hotel is in easy reach of the airport via the Pod (chargeable), Hoppa bus (chargeable) or the free 423 bus. We will review all websites to ensure this information is available. We do hope to welcome you back to the hotel again in the future.

3 out of 5
The lady at the checkin counter was very nice and helpful. We had good help with our bags. Nice service in the bar where we ate a late dinner. No lift to restaurant upstairs. Hotel seemed old with older bathroom fixtures. Bad shower plumbing. Small room and very small bathroom. Have to close the door to use toilet. Picked hotel due to close proximity to gas station and Hertz rental return, but will stay somewhere else next time.

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 10, 2019 by General Manager

Thank you for your review. We are glad you enjoyed your stay and found the location of the hotel convenient for easy transport to the airport. We will work on improving the areas you have mentioned and appreciate the feedback. We are delighted that the team were helpful, friendly and delivered great service. We do hope to welcome you back to the hotel again in the future.

4 out of 5
Reasonable priced at a modest place. Good place to stay going in and out of England.

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 3, 2019 by General Manager

Thank you for your review and we are glad you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

4 out of 5
Good customer service. Facility is quite dated. Nice to have restaurant on site and breakfast buffet was substantial.

Posted by on Apr 30, 2019

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Comment from Hotel Management

May 1, 2019 by General Manager

Thank you for your review. We are glad you enjoyed your stay and found the location of the hotel convenient for easy transport to the airport. We will work on improving the areas you have mentioned and appreciate the feedback. We are delighted that the team were helpful, friendly and delivered great service. We do hope to welcome you back to the hotel again in the future.

4 out of 5

Posted by on Mar 19, 2019

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Comment from Hotel Management

Apr 3, 2019 by General Manager

Thank you for your review and we are glad you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

3 out of 5
Convenient location. Breakfast buffet was very good and a bargain. Accommodations were adequate.

Posted by on Feb 4, 2019

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Comment from Hotel Management

Feb 4, 2019 by General Manager

Thank you for your review and we are glad you enjoyed your stay, watching the planes from the Runway View Restaurant and Bar and we are glad you found the location of the hotel convenient for easy transport to the airport. We do hope to welcome you back to the hotel again in the future.

5 out of 5
Excellent choice for travelers leaving from Heathrow Terminal 5; five minute Pod ride from hotel to the airport was as hassle-free as it gets.

Posted by on Aug 25, 2018

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Comment from Hotel Management

Aug 26, 2018 by Ray

Thank you for your review and we are glad you enjoyed your stay and found the location of the hotel convenient and enjoyed the Pod system for easy transport to the airport. We do hope to welcome you back to the hotel again in the future.

Renovations + Closures

This property is closed from 15 March 2020 to 7 June 2020 (dates subject to change).

This property is closed from 15 March 2020 to 7 June 2020 (dates subject to change).

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have free WiFi. A terrace, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Thistle London Heathrow T5. An airport shuttle at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star West Drayton hotel is smoke free.

  • 1 building
  • 266 guestrooms or units
  • 2 levels
  • Built in 1968
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: London (LHR-Heathrow) (4 km / 2.5 mi)
  • Train station: West Drayton Station (4.7 km / 2.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Thistle London Heathrow T5 offers 266 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This West Drayton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Runway View Restaurant - This restaurant specializes in Modern European cuisine and serves breakfast and dinner.

Runway View Bar & Terrace - This bar specializes in Modern European cuisine and serves dinner and light fare. Open daily.

Lobby Lounge - This lobby lounge serves light fare only. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is available at scheduled times from 4:30 AM to 11 PM. Fees may apply. Contact the property in advance to get details.

This property offers an airport shuttle service to Heathrow Airport, Terminal 5, via the Heathrow Pod.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered at scheduled times from 4:30 AM to 11 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • One child stays free 1
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15 for adults and GBP 5.00 for children (approximately)
  • Airport shuttle fee: GBP 6.00 per person (one-way)
  • Airport shuttle fee per child: GBP 6.00 (one-way), (up to 16 years old)
  • Self parking fee: GBP 12.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heathrow Thistle
  • London Thistle Heathrow
  • Thistle Heathrow
  • Thistle Heathrow London
  • Thistle London
  • Thistle London Heathrow
  • Thistle London Hotel
  • Thistle London Hotel Heathrow
  • Thistle London Heathrow Hotel West Drayton, Greater London
  • Thistle London Heathrow West Drayton
  • Thistle London Heathrow T5 Hotel West Drayton
  • Thistle London Heathrow T5 Hotel
  • Thistle London Heathrow T5 West Drayton
  • Thistle London Heathrow T5
  • Thistle London Heathrow T5 Hotel
  • Thistle London Heathrow T5 West Drayton
  • Thistle London Heathrow T5 Hotel West Drayton

You should know

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.