"Excellent choice for travelers leaving from Heathrow Terminal 5; five minute Pod ride from hotel to the airport was as hassle-free as it gets. " More

By a verified traveler on Sat 25 Aug 2018

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Hotel Description

3.5-star hotel near Stockley Park

Close to airport

Your stay at this Hillingdon hotel places you within 6 miles (10 km) of Stockley Park and Brunel University. Thorpe Park and Windsor Castle are within 9 miles (15 km).

Business services

This hotel features a restaurant and 2 bars/lounges. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and airport shuttle. Self parking, a coffee shop, and a terrace are also offered.

Free WiFi, LCD TVs

In addition to LCD TVs with digital channels, the 266 guestrooms offer free WiFi and room service. Other amenities include hair dryers, safes, and ironing boards.

Thistle London Heathrow T5 ratings based on 13 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Thistle London Heathrow T5

Everyone (3)
3 out of 5
Convenient location. Breakfast buffet was very good and a bargain. Accommodations were adequate.

Posted by on Feb 4, 2019

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Comment from Hotel Management

Feb 4, 2019 by General Manager

Thank you for your review and we are glad you enjoyed your stay, watching the planes from the Runway View Restaurant and Bar and we are glad you found the location of the hotel convenient for easy transport to the airport. We do hope to welcome you back to the hotel again in the future.

5 out of 5
Excellent choice for travelers leaving from Heathrow Terminal 5; five minute Pod ride from hotel to the airport was as hassle-free as it gets.

Posted by on Aug 25, 2018

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Comment from Hotel Management

Aug 26, 2018 by Ray

Thank you for your review and we are glad you enjoyed your stay and found the location of the hotel convenient and enjoyed the Pod system for easy transport to the airport. We do hope to welcome you back to the hotel again in the future.

4 out of 5

Close to Terminal 5 Heathrow.

Convenient for Terminal 5. You can take the POD. The hotel was a little tricky to get to. It does not have an elevator which means you have to carry cases up the stairs but it only has too floors so not too bad.

Posted by on Nov 20, 2015

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2 out of 5

Thistle London Heathrow Hotel

The hotel rooms are small and spartan. There is no elevator to the first floor so luggage must be carried up the stairs. The rooms were not soundproofed from inside or outside noise. This is the worst hotel that I've stayed in near Heathrow.

Posted by on Oct 3, 2010

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1 out of 5

Awful! Would never stay there again!

Filthy "hotel" in every area, from lobby to room to bed. Toilet would not flush, so had to use lobby washroom in early morning right after cleaning by staff. Bathroom shower area filthy....too gross to shower. Was fully booked even at *+ rate, so not possible to change rooms, and service staff unable to make any significant improvements.

Posted by on Jul 23, 2010

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3 out of 5

Watch out for your eating plans

As we checked in, we were asked "shall we make dinner reservations for you?" We said "no" since we didn't want to be committed to a time. When we came to the dining room an hour later, we would have an hour wait, coupled with an unpleasant condescending grimace from the head waiter. Other choices were eating at the bar - which was more expensive and limited - or room service. So we walked a mile and found a pub. The nicest thing I can say about the experience is that the hotel is space limited for food service. The hotel was reasonably priced.

Posted by on May 17, 2008

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2 out of 5

what needs improvement

well i got moved around my room to a smaller bed then the previously 1, and there was this 1 staff member that always attented me even tho i wanted someone else, and always gave me a hard time but every other staff were polite

Posted by on Feb 23, 2007

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2 out of 5

I would never recommend it

The hotel is old and far from the city centre, the staff is courteous but inefficient. We left our valuables in the hotel safe because the room safe was broken. When we had to collect them, they gave us another person's valuables !!We never had enough towels for both of us. The TV did not work well. The room was tiny as well as the bathroom.

Posted by on Jan 4, 2007

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1 out of 5

Need a lot of improvement

Terrible food rooms and not worth the price a youth hostel will be better

Posted by on Sep 14, 2006

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3 out of 5

Tired

Stay here only if you need a short stay (1 day) to wait for your next flight. Otherwise the hotel looks old and tired. Rooms are small. There are very long corridors to get to your room. No elevators but they can help with baggage. Hotel Hoppa Bus costs only 4 Pounds(one way) to get to/from airport. But be aware that you may wait the bus H4 more then 30 minutes (instead of advertised 12-15 minutes). If you are party of 2 or more people - take a taxi (8-10 pounds).

Posted by on Sep 13, 2006

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Property Features

Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A roundtrip airport shuttle at scheduled times is available for a fee. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Thistle London Heathrow T5. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star West Drayton hotel is smoke free.

  • 1 building
  • 266 guestrooms or units
  • 2 levels
  • 2 bars or lounges
  • Built in 1968
  • Dining venue
  • Coffee shop
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: London (LHR-Heathrow) (4.3 km / 2.7 mi)
  • Train station: Heathrow Terminal 5 Station (1.7 km / 1.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Thistle London Heathrow T5 offers 266 air-conditioned accommodations with safes and hair dryers. LCD televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Runway View Restaurant - This restaurant specializes in Modern European cuisine and serves breakfast and dinner. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available at scheduled times from 4:30 AM to 11 PM. Fees may apply. Contact the property in advance to get details.

This property offers an airport shuttle service to Heathrow Airport, Terminal 5, via the Heathrow Pod. The Heathrow Pod is £5 per person per journey payable at the Hotel Reception at arrival or departure. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport transportation is offered at scheduled times from 4:30 AM to 11 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20 per stay.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 10.00 for adults and GBP 5.00 for children (approximately)
  • Airport shuttle fee: GBP 5.00 per person (one-way)
  • Airport shuttle fee per child: GBP 5.00 (one-way), (up to 16 years old)
  • Self parking fee: GBP 12.00 per night
  • Rollaway bed fee: GBP 20 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heathrow Thistle
  • London Thistle Heathrow
  • Thistle Heathrow
  • Thistle Heathrow London
  • Thistle London
  • Thistle London Heathrow
  • Thistle London Hotel
  • Thistle London Hotel Heathrow
  • Thistle London Heathrow Hotel West Drayton, Greater London
  • Thistle London Heathrow West Drayton
  • Thistle London Heathrow T5 Hotel West Drayton
  • Thistle London Heathrow T5 Hotel
  • Thistle London Heathrow T5 West Drayton
  • Thistle London Heathrow T5

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.