Heathrow Villages stay
Your stay at this Heathrow Villages hotel places you within 6 miles (10 km) of Kempton Racecourse and Osterley Park and House. Thames River and Bushy Park are also within 6 miles (10 km).
Dining options, 2 bars/lounges
This smoke-free hotel features 2 restaurants and 2 bars/lounges. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the free buffet breakfast each morning.
Aug 7, 2023 by Shaun
We're delighted to hear that your stay at our hotel was excellent and that you enjoyed the convenience of being directly across from Terminal 4 at the airport. We understand that while our location offers fantastic accessibility to the airport, transportation may be required to explore nearby villages. We appreciate your understanding of this aspect.It's wonderful to know that you had a positive experience during your stay, including the great breakfast, friendly staff, and smooth entry and exit processes. Your comfort and satisfaction are our top priorities, and we're thrilled that you had such a positive impression.We're also pleased to hear that you found the quick walk to Terminal 4 to be convenient. Our proximity to the terminal is something we take pride in, as it allows our guests to have a stress-free journey to catch their flights.Thank you for choosing our hotel for your stay and for sharing your feedback. We value your comments and hope to continue providing you with excellent service during your future visits. If you have any further feedback or inquiries, please don't hesitate to reach out.
Jul 20, 2023 by Shaun
We hope this email finds you well. We would like to extend our sincere gratitude for taking the time to share your thoughts about your recent stay at our hotel.Your feedback is invaluable to us, as it allows us to continually improve our services and facilities to better meet the needs and preferences of our guests. We are delighted to hear that you found the hotel's convenience to the airport through the walkway in Terminal 4 to be beneficial. Our goal is to provide a seamless experience for travelers like you, ensuring easy access to our accommodations without the need for shuttle buses or leaving the airport.We also appreciate your positive comments about the peaceful and quiet sleep you experienced despite being in the heart of a bustling airport. Creating a restful environment is essential, especially for weary travelers seeking a rejuvenating break.However, we deeply regret that you felt the absence of natural light and found the windowless aspect of our hotel to be claustrophobic. Please accept our apologies for not fully meeting your expectations in this regard. We understand the significance of natural light in enhancing the overall guest experience and will take your feedback into serious consideration as we continue to make improvements to our facilities.Regarding the artificial lighting system, we understand that it may not fully replicate the feeling of being outdoors, and we will assess ways to enhance this feature to offer a more comforting atmosphere during your stay.We genuinely value your patronage and want to ensure that your future stays with us are as comfortable and enjoyable as possible. If you have any further suggestions or specific preferences that would contribute to a more pleasant experience, we encourage you to share them with us. Your insights are instrumental in helping us tailor our services to meet the diverse needs of our guests.Once again, we appreciate your feedback and thank you for choosing our hotel during your travels. If your journeys bring you back to our area, we would be honored to have the opportunity to welcome you again and provide you with an improved and more satisfying experience.If you have any further questions or require any assistance, please do not hesitate to contact our guest relations team or reach out to me directly
Jun 23, 2023 by Shaun
Thank you for your feedback! We're glad to hear that you found our hotel to be good. Providing a positive experience for our guests is always our top priority, and we strive to create a comfortable and enjoyable environment for all our visitors.If there's anything specific that you particularly enjoyed about your stay, please let us know. We value your feedback, as it helps us continue to improve and provide the best possible service to our guests.We hope to have the pleasure of welcoming you back to our hotel in the future. If you have any future travel plans or if there's anything else we can assist you with, please don't hesitate to reach out to us. Have a fantastic day!Best regards,
May 31, 2023 by Shaun
Thank you for your wonderful feedback about our hotel. We're delighted to hear that you had a pleasant experience and found our location, comfort, and purpose to be excellent. We strive to provide exceptional service to all our guests,
Jun 1, 2023 by Shaun
We're thrilled to hear that you loved the convenient location of our hotel, especially its proximity to the airport. We understand the importance of easy access when traveling, and we're glad that our location made it convenient for you to reach both the hotel and your flight the next morning.Additionally, we're delighted that you enjoyed our included breakfast. We believe that starting the day with a delicious meal sets the tone for a great day ahead, and we're glad that it added to your overall experience.Thank you for taking the time to share your positive feedback with us. We appreciate your kind words and hope to have the pleasure of welcoming you back on your future travels. If there's anything else we can do to enhance your next stay, please let us know. Safe travels!
Apr 28, 2023 by Shaun
I'm glad to hear that the staff at the hotel were helpful to an 80-year-old woman who had booked the wrong day. It can be confusing and stressful to deal with travel arrangements, especially when mistakes are made.It's always great to hear about staff members who go above and beyond to assist guests and make their experience as smooth and enjoyable as possible. I'm sure that the woman appreciated the assistance and care that she received from the hotel staff.Thank you for sharing your positive experience with the hotel, and if there is anything else I can assist you with, please don't hesitate to let me know.
May 4, 2023 by Shaun
It's great to hear that you had a positive experience staying at the hotel and that the price and convenience for Heathrow worked well for you! If you haven't already, leaving a positive review for the hotel would be a great way to recognize their efforts and help other travellers make informed decisions. I'm glad to hear that you would consider staying at the hotel again and I hope you have a fantastic time on your future travels!
Oct 20, 2022 by Shaun
Thank you for choosing our hotel for your accommodation and for taking the time and trouble to complete the survey. I was absolutely delighted and very grateful to see the scores given and to read your very positive comments, we hope we are able to welcome you back to the hotel again soon.Best regards,
Oct 12, 2022 by Shaun
Thank you for choosing our hotel for your accommodation and for taking the time and trouble to complete the survey. I was absolutely delighted and very grateful to see the scores given and to read your very positive comments, we hope we are able to welcome you back to the hotel again soon. Best regards Shaun
There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi. Business amenities include a business center and a meeting room. The business-friendly Holiday Inn Express London Heathrow T4, an IHG Hotel also features multilingual staff, complimentary newspapers in the lobby, and dry cleaning/laundry services. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Hounslow hotel is smoke free.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Holiday Inn Express London Heathrow T4, an IHG Hotel offers 457 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. 49-inch flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Guests are served free buffet breakfast on weekdays from 5:00 AM to 10:00 AM and on weekends from 5:00 AM to 11:00 AM.
Express Cafe & Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Urban Brasserie - This brasserie serves breakfast and dinner. A children's menu is available. Open daily.
Destination Bar - Onsite brasserie. Guests can enjoy drinks at the bar. Open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.