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4.3 out of 5

"It is right off the Hammersmith line, so very easy to get to from several underground lines. " More

By a verified traveler on Mon 02 Dec 2019

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Hotel Description

4-star eco-friendly hotel near Eventim Apollo

Central London getaway

With a stay at this Hammersmith hotel, you'll be within half a mile (1 km) of Eventim Apollo and 2 miles (3 km) of Westfield London Shopping Centre. Kensington Gardens and Hyde Park are also within 3 miles (5 km).

Multiple dining options

This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. Traveling on business? Take advantage of the 33 conference rooms, as well as the business center and free WiFi in public areas. Self parking, a terrace, and a snack bar/deli are also offered.

Free WiFi, iPod docks

Featuring conveniences like refrigerators and coffee/tea makers, the 630 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include iPod docks, 24-hour room service, and minibars.

Superior Twin Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$128* Per night/room Nov 7 - Nov 8

Superior Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Twin Room, 2 Twin Beds, Accessible

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed (Premium)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Novotel London West ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel London West

Couples (1) Family (3)
5 out of 5
It is right off the Hammersmith line, so very easy to get to from several underground lines.

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 4, 2019 by Guest Services

Good morning. Thank you very much for your feedback.Have a great day:)

4 out of 5
The lobby and restaurant area was nice and new; however the rooms were a bit dated. They could use a little updating

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 26, 2019 by Guest Services

Thank you so much for your feedback regarding your recent stay at Novotel London West. I am sorry, however, to read that your experience was not totally perfect. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Thank you again for sharing your experience, and we hope to welcome you back again in future.

4 out of 5
I've been to several hotels over the years and this one had an unusual/confusing layout. And. the halls to the rooms are very long with centralized lifts. Someone on the staff with a master key knocked at our door and quickly entered the room before we could answer?! It's a good that I was dressed! The one restaurant off the lobby was very expensive and only offered breakfast buffet for over 20 pound, no a'la cart items were offered. This is lost revenue for them. And, they only offer a few expensive dishes fro dinner. I'd guess they're banking on those that don't want to walk any distance to the local offerings. Overall it was o-k, I wouldn't stay there again.

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 13, 2019 by Guest Relations

Thank you for your feedback, at Novotel we strive and aim to please. I do apologize if you did not feel this from your stay, but I do hope we are able to get the chance to better serve you in the near future. Warm Regards, Keagan Seitz

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 53820 square feet (5000 square meters) and includes conference space. A fitness center, a terrace, and tour/ticket assistance are also featured at the eco-friendly Novotel London West. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star London hotel is smoke free.

  • 630 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 53820 sq ft of conference space
  • 5000 sq m of conference space
  • Bar or lounge
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Kensington (Olympia) Underground Station (1.1 km / 0.7 mi)
  • Metro station: Hammersmith Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel London West offers 630 accommodations with iPod docking stations and minibars. Televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers and hair dryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy English breakfast daily from 6 AM to 10:30 AM.

Artisan - This restaurant specializes in international cuisine and serves lunch and dinner.

Aroma - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines We're Good To Go (UK)
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 17.50 per person (approximately)
  • Self parking fee: GBP 84.00 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • London West Novotel
  • Novotel Hotel London West
  • Novotel London West
  • Accor London West
  • London Novotel
  • Novotel London West England
  • Novotel London West Hotel London
  • Novotel London West Hotel
  • Novotel London West Hotel
  • Novotel London West London
  • Novotel London West Hotel London

You should know

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.