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4.3 out of 5

"So this review isn't so much about the Horseguards itself as it was a fine hotel in the right location for what we needed. The staff was great. What ... " More

By a verified traveler on Tue 24 Dec 2019

Hotel Description

5-star luxury hotel near National Gallery

City center retreat

Within a 10-minute walk of this London City Centre hotel, you'll find National Gallery and Churchill War Rooms. London Eye and Westminster Abbey are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A terrace, a garden, and a lobby fireplace are also on offer.

Free WiFi, plasma TVs

The 282 guestrooms feature free WiFi, plasma TVs with satellite channels, and thoughtful touches like bathrobes and slippers. Other amenities include 24-hour room service, Egyptian cotton sheets, and coffee/tea makers.

Standard Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$219* Per night/room Aug 2 - Aug 3

The Apartment Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Waterloo Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room, 1 Double Bed, Garden View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Royal Horseguards Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Royal Horseguards ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Royal Horseguards

Everyone (6) Couples (4) Family (4)
5 out of 5

Posted by on Feb 13, 2020

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Comment from Hotel Management

Feb 14, 2020 by The Royal Horseguards Hotel

Thank you for confirming that you had a super stay with us! We are thrilled to have exceeded your expectations and delighted to have been your home to our amazing city.

4 out of 5
So this review isn't so much about the Horseguards itself as it was a fine hotel in the right location for what we needed. The staff was great. What I didn't like is prepaying on travelocity to get the low price and then get hit with $65 (50 british pounds) per night service fee. That drastically changed the price per night and I feel was underhanded by either travelocity or horseguards. The stay was fine, but the fine print got me here, others need be aware.

Posted by on Dec 24, 2019

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Comment from Hotel Management

Jan 5, 2020 by The Royal Horseguards Hotel

Hello. Thank you for your feedback. Thank you for confirming that you had a 5 star stay with us. Our hospitable and friendly team look forward to taking super care of you on your next visit.

4 out of 5

Posted by on Dec 19, 2019

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Comment from Hotel Management

Dec 19, 2019 by The Royal Horseguards Hotel

Thanks for the super rating and comment! It's always a pleasure knowing that our guests had an enjoyable time with us. Our great team look forward to welcoming you back for another superb stay!

5 out of 5
The hotel restaurant was lacking in menu options. The food left a great deal to be desired

Posted by on Nov 22, 2019

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Comment from Hotel Management

Nov 25, 2019 by The Royal Horseguards Hotel

Thank you for your rating and comments. We are very sorry to know that our award winning 1212 Restaurant fell short of our usual 5 star standards and will be investigating further. We do hope that you will return for an all round 5 star stay.

1 out of 5

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 17, 2019 by The Royal Horseguards Hotel

Sorry to know that you did not have a 5 * stay with us. It is always disheartening knowing that we have not lived up to our usual high standards. I do hope that you will return in the near future for a much more enjoyable visit.

5 out of 5
It was historical and unique. Beautiful interior and very comfortable

Posted by on Sep 24, 2019

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Comment from Hotel Management

Sep 24, 2019 by The Royal Horseguards Hotel

Hi. Thank you for the lovely feedback. I am so happy to hear that you had an exceptional stay and were not disappointed. We do take great pride in our regal Victorian building, which boasts many of its original fittings, including the ornate tiled flooring. We cannot wait to have you over for another fantastic stay in the near future!

5 out of 5
We enjoyed our stay at this hotel. It is located quite nicely within easy walking distance to many of the central London attractions. Additionally, the Underground is very nearby and you can get to anywhere you want rather quickly.

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 24, 2019 by The Royal Horseguards Hotel

Thanks for the 5* comments. We are certainly within walking distance of many of the top London tourist attractions, such as Piccadilly Circus, Trafalgar Square, Covent Garden, Buckingham Palace, Big Ben, Charing Cross, Leicester Square and many more but still in a serene spot away from all the hustle and bustle of the city. We do hope that we have the pleasure of welcoming you back to our hotel on your next stay in London!

5 out of 5
The staff and service was incredible, as was the location.

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 17, 2019 by The Royal Horseguards Hotel

Thank you for confirming that you had an amazing stay with us. Our 5* team are indeed our greatest asset, always on hand to deliver world class hospitality and service. We greatly look forward to welcoming you back soon for another perfect stay!

5 out of 5
Staff was soooo accommodating and helpful!!! From the moment of checkin (wish I could remember his name, would love to give him additional Kudos for going above and beyond !!!) To the waitstaff (Happy) especially on the morning when we ordered take away breakfast !!! To the bellmen who opened the doors morning and evening with a smile....sooo welcoming... Not to mention the location and history of the hotel was perfect !!! Would love to return again soon....

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 19, 2019 by Hilary

Hello, wonderful to hear that you enjoyed your stay with us and thank you for the lovely comments regarding the team. It was our pleasure to take care of you whilst you were here, come back soon. Kind regards Hilary GM

5 out of 5
Top notch, had a wonerful stay. Staff was pleasant and charming

Posted by on Aug 10, 2019

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Comment from Hotel Management

Aug 11, 2019 by The Royal Horseguards Hotel

Hello and thanks for the 5* review! It is extremely heartening to know that our team made your stay all the more memorable. Your gracious comments will be most appreciated! It would be our pleasure to welcome you back for another exceptional stay soon!

Renovations + Closures

This property is closed from 29 March 2020 to 3 July 2020 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi is free in public spaces. A fitness center, a terrace, and tour/ticket assistance are also featured at the luxury The Royal Horseguards. Parking is available for a fee. This 5-star London hotel is smoke free.

  • 282 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: London Charing Cross Station (0.8 km / 0.5 mi)
  • Metro station: Embankment Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Royal Horseguards offers 282 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets. 49-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Egyptian cotton linens
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily.

The Royal Horseguards has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 40.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Contactless check-out is available.Individually-wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 24 per person (approximately)
  • Valet parking fee: GBP 110 per day
  • Rollaway bed fee: GBP 40.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Horseguards
  • Horseguards Hotel
  • Hotel Horseguards
  • Hotel Royal Horseguards
  • Royal Horseguards
  • Royal Horseguards Hotel
  • Royal Horseguards Hotel London
  • Royal Horseguards London
  • The Royal Horseguards Hotel London
  • The Royal Horseguards London, England
  • England
  • Royal Horseguards London
  • The Royal Horseguards Hotel
  • The Royal Horseguards London
  • The Royal Horseguards Hotel London
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.