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The Strand Palace Hotel

4-star property
372 The Strand, London, England 1-855-201-7819

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3.9 out of 5
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See all 14 Travelocity Reviews

"Bellhops where phenomenal. Recommended great place to eat local food that met our expectations. " More

By a verified traveler on Sat 29 Feb 2020

Points Of Interest

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Hotel Description

4-star Art Deco hotel near Covent Garden Market

City center stay

At this London City Centre hotel, you'll be steps from Covent Garden Market and within a 15-minute walk of Piccadilly Circus. London Dungeon and Big Ben are also within 2 miles (3 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Express check-out, a computer station, and dry cleaning are also on offer.

Free WiFi, LCD TVs

The 785 guestrooms boast modern comforts like LCD TVs with cable channels, along with free WiFi. Other amenities include 24-hour room service, coffee/tea makers, and free newspapers. Housekeeping is available on request.

Superior Cosy Double - Newly Refurbished

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$149* Per night/room Jun 20 - Jun 21

Superior Single - Newly Refurbished

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Deluxe King - Newly Refurbished

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior King - Newly Refurbished

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio Double - Newly Refurbished

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Twin - Newly Refurbished

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

The Strand Palace Hotel ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Strand Palace Hotel

Everyone (6) Couples (1) Family (6)
5 out of 5
Bellhops where phenomenal. Recommended great place to eat local food that met our expectations.

Posted by on Feb 29, 2020

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Comment from Hotel Management

Mar 1, 2020 by Guest Relations Manager

Dear Guest, Thank you for your 5 star review. I am delighted that you enjoyed your stay with us and especially the Porters. We will make sure your positive feedback is passed onto the team members. Kind regards, Joseph Gomes Guest Relations Manager

4 out of 5
Positive; Patrick at the desk was a gem -- steered me to excellent restaurants. Waitress suggested a perfect meal for me. Food much improved and delicious at the hotel dining room. So, staff, overall, very lovely and welcoming! Location, as always, cannot be beaten! Negative: There was a ring of wet coffee on the table in the bedroom and a piece of pinky-purple thread -- so neither the table nor the rug had been cleaned prior to our check in. I went to turn o n the shower and the maid had positioned the hose directly facing the open shower door -- result? I turned on the water and was soaked, fully-clothed! I asked for as mop to clean up the bathroom (as I was recovering from a broken leg and did not want to slip.) No one ever came. The newly-renovated bathroom has a sink positioned over 4 feet away from a dimly-lit mirror -- as a female, I could not see my eyes to apply eye makeup. Toilet roll is shin-height next to toilet -- not convenient. When will someone consult a female architect?!

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 9, 2019 by Vanessa

Dear guest, Thank you for staying with us. I am glad to see that you have overall enjoyed your stay with us and I do hope that you have had the chance to raise your concerns with a member of staff. Pleased be certain that your feedback is shared with our management; Housekeeping executive ect., and please feel free to share more feedback with us. We are looking forward to welcome you back to Strand Palace. Kind regards, Vanessa Guest Relations Manager

4 out of 5
The doorman was wonderfully helpful. Super friendly and personable. The concierge Tim was very helpful with tickets and suggestions. Our main girl that cleaned our room was great on her day off someone removed the cash off our night table. The breakfast was excellent. The location is perfect you can walk to theatre, restaraunts, Trafalgar Square, Charing cross station, and Covent garden market. The hotel itself is nice and clean. The biggest drawback is the Wi-Fi. I had WiFi one night out of eight. They told me four different times there was nothing they could do. It was advertised as WiFi included. Don't count on it. I would give it 5 stars if not for the Wi-Fi problems. But in the age of connection, this needs to be addressed. Still a great place though.

Posted by on Sep 28, 2019

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Comment from Hotel Management

Sep 29, 2019 by Vanessa

Dear guest, Thank you for reviewing Strand Palace. I am pleased to read that you have enjoyed your stay with us and I am proud to share your feedback with the whole team and especially Tim and our doorman. We very much look forward to welcome you back. Best regards, Vanessa Guest Relation Manager

4 out of 5
Nice hotel but had no clue that all the outlets were 220 volt. Therefore, none of our small appliances would work. There was a hairdryer furnished but had to go purchase a curling iron that had a 220 plug. I did find out later that they sold converters at some of the shops. Breakfast was nice but scrambled eggs were soupy & not cooked so I avoided them. The rest of the buffet was exceptional which made up for the eggs. Our king bed was actually 2 twin beds put together on a King headboard but slept very comfortable. We loved the location. Walking distance to lots of restaurants & popular sites! All in all, it’s a nice place to stay when you’re visiting London.

Posted by on Aug 26, 2019

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Comment from Hotel Management

Sep 3, 2019 by Vanessa

Dear guest, Thank you for staying with us. We are glad to learn that you have enjoyed your stay at Strand Palace and we look forward to welcome you back. Best regards, Vanessa Guest Relations Manager

5 out of 5
Excellent location two blocks either way from Covent Garden and the Thames and four blocks from Charing Cross Station and Trafalgar Square. Check in and out was easy although I didn't like the policy of collecting an extra 50 pounds a night against any "extras" I used during my stay. That needs to be advertised prior to booking. Room was renovated, clean, cosy, air-conditioned and perfectly adequate for my needs. I was up and out too early to take advantage of the breakfast buffet (not included) but it looked very good. I did eat dinner in the hotel one night and it was very good. I would definitely stay at the Strand Palace again.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Sep 7, 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing Strand Palace. Kind Regards, Holly

5 out of 5
Our favorite place to stay in London. We look forward to the next trip.

Posted by on Aug 19, 2019

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Comment from Hotel Management

Sep 7, 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing Strand Palace. Kind Regards, Holly

3 out of 5
The location of this hotel is excellent, but the room is definitely way too small.

Posted by on Aug 11, 2019

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Comment from Hotel Management

Sep 7, 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing Strand Palace. Kind Regards, Holly

5 out of 5
GREAT location!! Clean, conformable and relaxing rooms. I have been staying at this hotel for over 10 years.

Posted by on Aug 6, 2019

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Comment from Hotel Management

Sep 8, 2019 by Vanessa

Dear guest, Thank you for reviewing us. We are glad to learn that you have enjoyed your stay at Strand Palace and we look forward to welcome you back. Best regards, Vanessa Guest Relations Manager

5 out of 5
Location and staff were perfect. No air conditioning or refrigerator in room were disappointing.

Posted by , from California on Jul 30, 2019

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Comment from Hotel Management

Sep 7, 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing Strand Palace. Kind Regards, Holly

5 out of 5
The art deco style is charming and modern. Amenities were perfect; room was superb and bed so very comfortable. Breakfast at Haxells was very good too. I had the beat scrambled eggs there that I e ever had at a buffet let alone a player restaurant. A perfect location for any travel in London.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 12, 2019 by Guest Relations Manager

Dear Guest, Thank you for reviewing the Strand Palace. I am delighted you enjoyed your time with us. Kind Regards, Holly

About the The Strand Palace Hotel

Location 372 The Strand, London, England WC2R 0JJ

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the eco-friendly The Strand Palace Hotel. This 4-star London hotel is smoke free.

  • 785 guestrooms or units
  • 9 levels
  • Built in 1909
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Heathrow Airport (LHR) (27.8 km / 17.3 mi)
  • Train station: London Charing Cross Station (0.7 km / 0.4 mi)
  • Metro station: Charing Cross Underground Station (0.5 km / 0.3 mi)

Room Amenities

The Strand Palace Hotel offers 785 accommodations with laptop-compatible safes and complimentary newspapers. LCD televisions come with premium cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Haxells Restaurant & Bar - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

24-hour room service is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 15 and GBP 15 per person (approximately)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Strand
  • Strand Palace
  • Strand Palace Hotel
  • Strand Palace Hotel London
  • Strand Palace London
  • Hotel Strand Palace
  • Strand Hotel London
  • Strand Palace Hotel London, England
  • The Strand Palace Hotel Hotel
  • The Strand Palace Hotel London
  • The Strand Palace Hotel Hotel London

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.