For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"We arrived exhausted (left Florida 4:30pm Wednesday and arrived in London 6:30am Thursday) Got to hotel around 9:30 in the morning and they did have
...
"
More
Within a 10-minute walk of this London City Centre hotel, you'll find The Gherkin and Tower of London. Royal Exchange and London Bridge are also within half a mile (1 km).
Full-service spa, dining
A full-service spa, a fitness center, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. You'll appreciate the sauna, bar/lounge, and laundry facilities.
Free WiFi, refrigerators
Featuring conveniences like refrigerators and coffee/tea makers, the 209 guestrooms also offer free WiFi and LCD TVs with satellite channels. Other amenities include 24-hour room service, free local calls, and free bottled water.
Apex City of London Hotel ratings based on 15 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Apex City of London Hotel
Everyone (12)Couples (1)Family (2)
5 out of 5
The room was great and so was the location. It was very close to the Tower Hill tube, lots of attractions, and lots of restaurants!
Posted by ALAN, from Rhode Island on Aug 24, 2019
Was this review helpful to you?
Comment from Hotel Management
Aug 25, 2019
by KGlobyte
Dear ALAN,
Thank you for choosing Apex City of London Hotel.
We are glad to hear that you enjoyed the room and the location of the hotel.
We are looking forward to welcoming you back in the near future!
Kind regards,
Kristina Globyte
Duty Manager
5 out of 5
The staff was very nice and accommodating. The room service was worth it. The shower was amazing! It is smaller than American hotel rooms but it was the best hotel with long sized beds. The bed itself was too hard. That was my biggest complaint. The air conditioning kept cutting off after a few hours and would not come back on unless you touch the screen. I would wake up sweating in the night. I tried to tell them what I wanted but they didn’t understand me. It was in a great neighborhood. We didn’t eat breakfast because it seemed very expensive. We went around the corner to Pret a manger every day and it was delish! I would definitely stay here again with a camping mattress or some padded mattress foam topper.
Posted by a verified traveler on Jul 8, 2019
Was this review helpful to you?
Comment from Hotel Management
Jul 11, 2019
by .
Dear Guest,
Thank you very much for taking the time to provide us feedback about your recent stay at the Apex City of London Hotel.
It is important to us that we meet the standards expected of us, by guests such as yourself so it is embarrassing to see that overall we did not present ourselves in the best light, due to the air-conditioning unit in your room. We have different setting to our units where it will automatically regulate the temperature , however I would like to apologize for the inconvenience caused by the communication issue with the staff member. This is not the usual standard f service we have set to ourselves.
On the other hand I am happy to see you have found the location of the hotel convenient and that the room itself was to your liking.
Hopefully you will grant us the chance to welcome you back and look after you during a future visit.
Warm regards,
Kata Bartus
Duty Manager
1 out of 5
Good size room- but no furniture- no bureau, and also no luggage stand. Haf to call to get one.
Woke up with back ache evetyday- not sure why. Maybe bed was too soft b/c it felt comfy- but hurt every morning.
Had breakfast in hotel- wanted eggs so didnt do the buffet. Ordered over easy. One of the eggs was over med, the other was over hard. How do you not only cook them wrong- but not even consistent? And it was not busy.
The reason i will not return is that when i asked for directions to somewhere, along with a recommendation for dinner, I was told to use my phone. I kid you not. I indicated that i was hoping he would be able to do the reaearch at which point he told me i should use this new technology. Understand that this was the only thing I asked during a 4 night stay. There were no other guests waiting. He just didnt want to help. He then argued with me that i only told him “hyde park” when in fact i told him specifically where i needed to get to. I phoned the manager who was able to recommend restaurants and make a reservation. but since she witnessed the altercation, I should not even have had to call. This all happened in front of my 11 year old. I have never been treated this poorly at a hotel- and as a woman who travelled many years for work- that says a lot.
Posted by a verified traveler on Feb 24, 2019
Was this review helpful to you?
5 out of 5
Hotel was very close to everything. Could walk almost everywhere. The Spa was very nice. Hotel have everything you would want. The restraunt had great service and very good food. The staff was wonderful, friendly, and very helpful. Rooms and service were excellent. Had a fantastic stay there.
Posted by Deborah on Jan 26, 2019
Was this review helpful to you?
Comment from Hotel Management
Feb 17, 2019
by Angelos
Thank you for your feedback; it is really priceless for us!
5 out of 5
Great arrival greetings, staff very helpful and friendly, restraunt had good food and service, the Spa was great. Stay there was fantastic
Posted by a verified traveler on Jan 26, 2019
Was this review helpful to you?
Comment from Hotel Management
Feb 1, 2019
by Angelos
Thank you for your feedback; it is priceless for us!
5 out of 5
The hotel is very well located to popular sites and the london underground(tower hill,Aldgate).
Posted by a verified traveler on Dec 31, 2018
Was this review helpful to you?
Comment from Hotel Management
Jan 2, 2019
by .
Dear valued guest,
Thank you so much for taking the time to provide us with a valuable feedback.
We are happy to see you enjoyed your stay and the hotel's location was especially to your liking.
We look forward to welcoming you back.
Best wishes,
Kata / Duty Manager
5 out of 5
Extremely comfortable
Pros:location, comfort
Location:Right near London Tower and with the underground right there you can get anywhere quickly and easily
We arrived exhausted (left Florida 4:30pm Wednesday and arrived in London 6:30am Thursday) Got to hotel around 9:30 in the morning and they did have a room available, but it would be an extra 40 pounds. That was a strike; considering the room was vacant and ready I thought that was excessive. However, the room was extremely comfortable, clean, and welcoming. The staff is either really helpful or wants to be. Just be careful asking questions of new staff; they really do everything to help short of passing you on to someone who really CAN help and it might take awhile to get some answers, but all in all it was great. Plus the location is fantastic; just a quick walk to the Tower Hill underground.
Posted by a verified traveler on Jun 26, 2018
Was this review helpful to you?
5 out of 5
Modern, nice hotel
Cons:50 pounds deposit seems too much considering that most hotels don't even ask for one.
Modern hotel very close to Tower Bridge and City of London (less than five minutes walk). Tower Hill Tube station is also very close just as the Bus 15 Stop which takes you in 20 minutes to Trafalgar Square and pass by St. Paul Cathedral. The rooms are comfortable, not very large but with all the amenities you would like or need including a small refrigerator. More important the hotel is on a side street meaning is quiet, no street traffic or car honking. Fast check in, check out and polite, nice hotel staff.
Posted by Dorin, from New York on May 9, 2017
Was this review helpful to you?
5 out of 5
Cozy and close to metro.
Staffs were very kind and helpful. Eager to accommodate. It's like a hidden gem found. Will recommend to friends.
Posted by Erin, from Long Island, NY on Dec 31, 2016
Was this review helpful to you?
4 out of 5
great location.
Pros:great
Cons:no comments right now
Location:explained above.
Take the underground to,station(forgot the name right now). It,is literally 6 minutes walking distance to the hotel,with your luggage. I found out 2 days later of a $64.25 unexplained charge which I have to write to them to resolve. Will write again. The exit to,the hotel from the underground is tree ------. something. Good service. nice restaurants at good prices nearby. You can walk to many sigts likemthe london eye.
Apex City of London Hotel offers its guests a full-service spa, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. Event space at this hotel measures 463 square feet (43 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Apex City of London Hotel. This 4-star London hotel is smoke free.
1 building
209 guestrooms or units
7 levels
463 sq ft of conference space
43 sq m of conference space
Built in 2005
Dining venue
Bar or lounge
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Airport: London (LCY-London City) (10.5 km / 6.5 mi)
Train station: London Fenchurch Street Station (0.7 km / 0.5 mi)
Metro station: Tower Hill Station (0.3 km / 0.2 mi)
Parking:
Room Amenities
Apex City of London Hotel offers 209 air-conditioned accommodations with safes and complimentary bottled water. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
In-room dining (24 hours)
LCD television
Satellite channels
Premium channels
Refrigerator
Coffee maker
Hypo-allergenic bedding
Bathtub or shower
Cribs (free)
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7 AM to 11 AM.
The Lampery Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include a sauna and a fitness center.
Spa Services
Pure Spa has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna.
The spa is open daily.
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Sauna in spa
Number of treatment rooms 5
Manicures and pedicures
Body wraps
Body scrubs
Facial treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 2:30 PM
Check-in time ends at 2 AM
Minimum check-in age is 18
Special check-in instructions:
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation.
Additional policies and fees may apply when booking more than 5 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pets
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.
One child stays free
Only service animals are allowed
No rollaway/extra beds available
Debit cards
Online Penalty Collection
Fees
Guests will be asked to pay the following charges at the property:
Deposit: GBP 25 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between GBP 15.50 and GBP 21.50 per person (approximately)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Apex City London
Apex City London Hotel
Apex Hotel
Apex Hotel London City
Apex London City
Apex London City Hotel
Hotel Apex
London City Apex
London City Apex Hotel
Apex London Wall Hotel England
Apex City Of London Hotel London
Apex City Of London Hotel England
Apex City London Hotel
Apex Hotel London
Apex City Hotel London
Apex Hotel London
Apex City London Hotel
Apex City Hotel London
Apex City of London Hotel Hotel
Apex City Of London Hotel London
Apex City Of London Hotel England
Apex City of London Hotel Hotel London
Promotions
Kids Eat Free
Book a stay in any room or rate category and children ages 12 and younger eat free.
Full details at check-in. Children 12 and younger eat free when ordering from the children’s menu and dining with paying adults ordering from the regular menu. Limited to 2 per room. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
