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Novotel London ExCeL

4.0 star property
4-star hotel near ExCeL Exhibition Centre, connected to a shopping center

Choose dates to view prices

Photo gallery for Novotel London ExCeL

Exterior
Terrace/patio
Bar (on property)
Breakfast, lunch, dinner served; international cuisine
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym
  • Parking available

Explore the area

View in a map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA
  • Place, ExCeL Exhibition Centre
    ‪1 min walk‬
  • Place, Royal Victoria Bridge
    ‪3 min walk‬
  • Place, IFS Cloud Royal Docks Station
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪94 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds

8.8 out of 10
Excellent
(9 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive) | Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 Queen Bed (Executive)

7.0 out of 10
Good
(2 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(15 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(15 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(14 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

London

Docklands stay.At this Docklands hotel, you'll be within a 5-minute walk of ExCeL Exhibition Centre and Royal Victoria Bridge. IFS Cloud Royal Docks Station and The Crystal are also within half a mile (1 km).

What's nearby

  • ExCeL Exhibition Centre - 1 min walk - 0.1 miles
  • Royal Victoria Bridge - 3 min walk - 0.2 miles
  • IFS Cloud Royal Docks Station - 6 min walk - 0.4 miles
  • ISKCON Bhaktivedanta Manor - 12 min walk - 0.7 miles
  • O2 Arena - 5 min drive - 1.2 miles

Getting around

  • West Ham Station - 6 min drive
  • Royal Victoria DLR Station - 6 min walk
  • London City Airport (LCY) - 13 min drive

Restaurants

  • ‪Subway - ‬6 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Sandwich & Co. - ‬3 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Water Front Quayside Cafe & Bar - ‬4 min walk

About this property

Novotel London ExCeL

4-star hotel near ExCeL Exhibition Centre, connected to a shopping center
Novotel London ExCeL offers its guests a sauna and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 4532 square feet (421 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Novotel London ExCeL. Parking is available for a fee.

This 4-star London hotel is smoke free.

  • 1 building
  • 257 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 4532 sq ft of conference space
  • 421 sq m of conference space
  • Built in 2004
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Novotel London ExCeL offers 257 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 30 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 21.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 21.50 per person
  • Self parking fee: GBP 30 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

How close is Novotel London ExCeL to the airport?

Novotel London ExCeL is 2.3 mi (13-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at Novotel London ExCeL?

As of Apr 1, 2026, prices found for a 1-night stay for 2 adults at Novotel London ExCeL on Apr 26, 2026 start from $138, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Novotel London ExCeL have an airport shuttle?

Airport shuttle services are not available at Novotel London ExCeL.

Does Novotel London ExCeL offer free breakfast?

Free breakfast isn’t provided at Novotel London ExCeL, but buffet breakfast is offered for a fee of GBP 21.50 per person. It's available every day from 7:00 AM to 10 AM.

Is there a casino at Novotel London ExCeL?

No, there is no casino at this hotel.

What time is check-in at Novotel London ExCeL?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM.

Is there free parking at Novotel London ExCeL?

Free parking is not available at this hotel. Self parking is available for GBP 30 per night.

Does Novotel London ExCeL have a pool?

Novotel London ExCeL does not have a pool.

Does Novotel London ExCeL have a restaurant?

Novotel London ExCeL is home to Upper Deck, which features international cuisine.

Does Novotel London ExCeL have a spa?

There are no spa services available at this hotel.

How close is Novotel London ExCeL to downtown London?

Novotel London ExCeL is 6.5 mi away from London.

Novotel London ExCeL Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 1002 reviews
Rating 8 - Good. 252 out of 1002 reviews
Rating 6 - Okay. 104 out of 1002 reviews
Rating 4 - Poor. 47 out of 1002 reviews
Rating 2 - Terrible. 40 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

William Melendez, Naguabo

Stayed 4 nights in Feb 2026

10/10 Excellent

gaia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

6/10 Okay

Jemma

Traveled with family
Sadly we were given a room that had not been cleaned! After a 6 hour drive this was very annoying- then had to be reallocated a new room on the 9th floor all taking time and hassle which could easily have been avoided!
Stayed 1 night in Dec 2025

8/10 Good

Gerlinde, Wokingham

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All was as expected. I do expect a clean room and comfortable bed with pillows
Stayed 1 night in Nov 2025

8/10 Good

Susan, Calgary

Liked: Property conditions & facilities
Staff very friendly. Close proximity to Custom House tube station on the Elizabeth line which also has a direct service to Heathrow airport. Convenient to O2 Arena and Icloud cable car.
Stayed 5 nights in Dec 2025

10/10 Excellent

Bushra

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Dec 2025

10/10 Excellent

Tarpit

Stayed 1 night in Dec 2025

10/10 Excellent

Zak

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lovely stay
Stayed 2 nights in Nov 2025

6/10 Okay

ACHBAATAR, BOTHELL

Liked: Staff & service
Need cleaner towels
Stayed 3 nights in Nov 2025

4/10 Poor

Ami

Disliked: Cleanliness, staff & service, amenities
The rooms weren’t clean. The sofa bed had stains on it and it wasn’t made up. Had to go find someone to ask for sheets. The toilet is at end of room but to wash your hands you end up touching everything to then reach the bathroom. Really odd design. The shower had what looked like grease on the tap and sink very slowly drained. Good location. Staff were friendly enough but when I explained I wasn’t happy they just gave me an email address instead of trying to resolve issue.
Shower tap
Shower tap
Slow draining sink
Soda bed
Stayed 1 night in Dec 2025

10/10 Excellent

Emma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab location for the o2. Lovely hotel.
Stayed 1 night in Dec 2025

8/10 Good

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was very nice.
Stayed 2 nights in Dec 2025

10/10 Excellent

Tom

Stayed 2 nights in Dec 2025

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Room was fine bar was the worst ive been to in london and breakfast was abysmal.
Stayed 1 night in Dec 2025

8/10 Good

Shelana

Traveled with group
Liked: Cleanliness, staff & service, amenities
Room was clean and the staff were friendly. The sink in the room is very shallow, and was difficult to properly wash hands in it.
Stayed 3 nights in Nov 2025

6/10 Okay

Imtiaz

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities
Yes
Stayed 4 nights in Nov 2025

10/10 Excellent

Kwasi

Stayed 1 night in Sep 2025

8/10 Good

Danish

Traveled with partner
Liked: Cleanliness, property conditions & facilities
decent hotel
Stayed 1 night in Nov 2025

10/10 Excellent

Ras

Stayed 2 nights in Nov 2025

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, amenities
Clean & tidy hotel. Friendly checkin at reception
Stayed 1 night in Nov 2025

10/10 Excellent

Darby

Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Stayed 2 nights in Nov 2025

8/10 Good

Mark

Stayed 1 night in Nov 2025

2/10 Terrible

kelly

Stayed 1 night in Nov 2025

6/10 Okay

Michael

Stayed 2 nights in Oct 2025