6/10 Okay
Senait, Calgary
Business traveler
Nov 8, 2025
Disliked: Amenities
I’m giving it a 3 because the staff were lovely, otherwise, this was a very disappointing experience. I was not going to leave a review but I continue to get email reminders so here we are.
The #1 issue is that this hotel is listed as a 5 star hotel when it’s very obviously not. When your expectations are 5-star and you pay 5-star money but get a 3 star small town hotel experience, it’s quite frustrating!
The bathroom had an awful sewage smell coming out of the sink and because the stopper was broken, the smell just seeped out at all hours. Everything felt dingy with no ounce of “luxury” that you expect from a 5-star hotel.
I ordered room service 3X and the last 2X the food was delivered without anything covering the food. It was also cold and inedible. I drummed up the courage to complain about this, and although shocked, the agent said the time to address it was with the person who delivered it. So, I happily settled the £105 room service bill for food I didn’t eat, which side note, was fries+soup, fries+ chicken fingers, fries+jalapeño poppers. The tomato soup was delicious though!
Lastly, late on my last night, they double charged me for the deposit which is £100 per night. With the initial deposit I already paid, they now had nearly $1500 of mine. I called the desk as soon as my bank notified me and the issue was dealt with quickly. I would have been put in a very awkward position if I did not notice this.
Ultimately, I was throughly annoyed with this place.
Senait
Stayed 4 nights in Oct 2025