Go elsewhere!!! Save yourself from a huge hassle
Posted Dec 24, 2015
Things that were substandard at New York, New York
-Key card would not work the entire stay, although front desk and security were notified. Had to call security every time to get in and out, they said something was wrong with the door, however they did not fix it or move us to another suite(purchased spa suite)
-there was no cold water in the bath and it spewed out dirt(yes dirt) and was colored,so much for the relaxing spa suite!
When check out time approached in the morning the front desk called and demanded we "get out of the room now and security would be escorting us out , plus we would be charged for another night", just Like that with no greeting, it was shocking how they allow their staff to speak threateningly to happy guests. This was standard late check out requested btw. You would think this would mean we were ridiculously partying and causing trouble but we had been very nice about the key and the water and caused no problems. They were over booked and the hotel is not maintained . It is clear that this hotel does not care at all about their customers. Received much better service elsewhere in the past