Do not upgrade your room !!
Posted Feb 27, 2017
My initial reservation was for a 'Deluxe queen in the pyramid', but thought I would upgrade to a 'Deluxe suite' in the east tower expecting something really nice.....wrong!!. The suite was circa 1980 and had chips in the bathroom tiles, badly stained carpet, the bathroom fixtures and the wet bar were brass and the bath nozzel was bent and coming out of the wall.
The sofa in the main living room was brown velour. I did complain to the desk clerk who was very nice, as were all the staff, and was offered a different suite, but after looking at 2 more suites, I found them just as run down and very dated so I just stayed put and was offered two waived resort fees and a free buffet. Had dinner at the buffet, which looked very appetizing, but the food was extremely bland.