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Castle Waikiki Grand Hotel

2.5-star property
134 Kapahulu Avenue, Honolulu, HI 1-855-201-7819
2.6 out of 5
See all 30 travelocity Reviews

"This hotel is in an amazing location! Walking from Waikiki beach across from the zoo and has a rooftop area with an amazing view of Diamond head and W ... " More

By a verified traveler on Fri 23 Apr 2021

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Hotel Description

Hotel perfectly located for exploring Honolulu

Heart of Honolulu

At this Waikiki hotel, you'll be within a 5-minute walk of Sans Souci Beach and Honolulu Zoo. Kuhio Beach Park and Waikiki Beach are also within half a mile (1 km).

Nightclub, dining

A nightclub and an outdoor pool are featured at this hotel. Enjoy a meal from the restaurant and perks like free WiFi. There's a bar/lounge on site, and a terrace and laundry facilities are also provided.

Free WiFi, refrigerators

Featuring conveniences like dining areas and refrigerators, the 25 guestrooms also offer free WiFi and TVs with cable channels. Microwaves, coffee/tea makers, and free newspapers are also available.

Standard Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$119* Per night/room Oct 19 - Oct 20

Sundeck Studio Deluxe Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Ocean View Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Studio with Kitchenette

Bed Count 1 King Bed Maximum Occupancy 2 Max

City View Studio with Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Castle Waikiki Grand Hotel ratings based on 30 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Castle Waikiki Grand Hotel

Everyone (9) Business (1) Couples (3) Family (1)
2 out of 5
The best thing was the 10th floor balcony sense the rooms dont have any. Also a kitchen was a plus. Theres no phones in the room to call for anything, u have to go down and ask plus they wont give you towels with out exchanging them. No clean sheets on ur stay we were told. The pigens on are window woke us up early every morning. A table chair was broke are blow dryer was broke, the ceiling fan light was broke.I can go on and on. Would i stay there again? No way. Its old and patched up to look presentable. I took pictures ill try to add.

Posted by on Jun 12, 2021

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Comment from Hotel Management

Jun 14, 2021 by Ron Sugihara, Hotel Manager

Aloha, Thank you for staying with us at the Castle Waikiki Grand Hotel! We are happy you enjoyed the view from Sundeck on the 10th floor and that you found the kitchenette useful. As explained at check-in, we exchange out towels and linens upon request and do not service rooms during your stay due to COVID-19. We are sorry that the pigeons woke you up early every morning and that there were broken items in your room. We wish you would have let us know as we have Maintenance staff on hand to take care of and fix issues such as the ones you mentioned. We appreciate your feedback. Mahalo

5 out of 5
This hotel is in an amazing location! Walking from Waikiki beach across from the zoo and has a rooftop area with an amazing view of Diamond head and Waikiki beach! Limited parking was the only problem we just parked on a side road near hotel very easy.

Posted by on Apr 23, 2021

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Comment from Hotel Management

Apr 27, 2021 by Ron Sugihara, Hotel Manager

Aloha, Thank you for staying with us at the Castle Waikiki Grand Hotel! We are happy to hear your enjoyed your stay and our convenient location! We are sorry about the parking being limited. We appreciate your feedback and we look forward to your return in the future! Mahalo!

2 out of 5
The lobby seemed like the only thing presentable about the resort/hotel. Rooms seemed outdated and in need of major upgrades and repairs. Room cleaning were not done daily, that you needed to request for the room to be cleaned at the lobby. Limited amenities like towel replacements, etc. The picture seen on their website is way overrated. So sad.

Posted by on Dec 4, 2019

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Comment from Hotel Management

Dec 4, 2019 by Ronald Sugihara, Hotel Manager

Aloha, Thank you for staying with us at the Castle Waikiki Grand Hotel. We are very sorry about your experience during your stay here. Please feel free to reach out to us and ask for the manager when you have a chance. It is our goal to make sure each one of our guests are happy during your stay. We do advise our guests verbally at check-in about the towel changes and amenities being given upon request as part of our 'Go-Green' initiative. Thank you for your feedback.

1 out of 5
Infested with bugs. I asked for room to be cleaned, and it never happened. I have “souvenirs” bites all over arms legs torso.

Posted by on Jun 21, 2019

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Comment from Hotel Management

Jun 24, 2019 by Ronald Sugihara, Hotel Manager

Aloha Kimo, Thank you for staying with us at the Castle Waikiki Grand Hotel. We are very sorry about what happened during your stay with us. Please contact us at your earliest convenience. Mahalo

3 out of 5
The only good things are its location, and sun roof view. :) It's a run-down condo complex, and rooms are a hit and miss, depending on the condo owner. Many rooms require extensive repair, and upgrade. They should not be rented out until it's done! :( But they still pushing them on unsuspecting vacationers! :( The staff is a hit and miss too, and not very well organized. I contacted Hotel ahead of time to ask for higher floor, and reserve parking, got e-mail confirmation, but they didn't have my reservation. They gave the last parking spot in terrible location. And the 1st room (#400) was horrible. I had to ask for another one, and luckily I was able to switch the room. I'll never stay up there again, too many chances to ruin your vacation because of terrible accommodations. :(

Posted by , from San Jose, us on Mar 13, 2019

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Comment from Hotel Management

Mar 13, 2019 by Ronald Sugihara, Hotel Manager

Aloha Elena, Thank you for staying with us at the Castle Waikiki Grand Hotel! We are very sorry you ran into issues at check-in, but happy we were able to resolve the issue. We are constantly working to have our rooms upgraded. We appreciate your feedback and hope you will give us another chance in the future. Mahalo

2 out of 5
Front desk clerk Roxy very pleasant and hospitable. Check-in went smooth except rooms were not ready at check-in time. Waited over an hour for our rooms to be done, but when it was finally done it wasn’t clean. Floors still had guck and very sticky. No wash cloths and no cover on bed besides sheets. Manager apologized for the wait for the rooms and accommodated, but still left a bit of uncertainty. Don’t know if I will be staying at that location again.

Posted by on Dec 29, 2018

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Comment from Hotel Management

Dec 31, 2018 by Ronald Sugihara, Hotel Manager

Aloha, Thank you for staying with us at the Castle Waikiki Grand Hotel! We are happy to hear you enjoyed our front desk staff Roxy! We are very sorry about the condition of the floors and housekeeping forgetting to put the wash cloths in the room. We appreciate your feedback. Mahalo!

1 out of 5
Filthy carpets, peeling paint, doors wouldnt close all the way, air conditoning on 1/16 of the room the room was like a sauna for hours until night fell and cooled of, needed extra towels and pillows, requested never delivered, guest have to take out the trash and no room service until you check out. no phone, front desk people were ok.

Posted by , from Washington state on Nov 17, 2018

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Comment from Hotel Management

Nov 29, 2018 by Ronald Sugihara, Hotel Manager

Aloha Joseph, We are very sorry for your experience during your stay. We are currently making improvements regarding your review. We appreciate your feedback. Mahalo

3 out of 5
The hotel was fine. It was so close to the beach which we loved and definitely utilized! But the room it self wasn’t very clean. Out of our week stay, they only replaced our towels once and didn’t clean anything else. The way it was set up was neat. It felt more like a studio apartment than a hotel.

Posted by , from California on Oct 9, 2018

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Comment from Hotel Management

Oct 10, 2018 by Ronald Sugihara, Hotel Manager

Aloha Britany, Thank you for staying with us at the Castle Waikiki Grand Hotel! We are sorry if the room was not clean. We want to apologize that our staff did not advise you of our 'Go Green' policy. We are happy you enjoyed our location. We appreciate your feedback. Mahalo!

3 out of 5

Posted by on Sep 11, 2018

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Comment from Hotel Management

Sep 12, 2018 by Ronald Sugihara, Hotel Manager

Aloha! Thank you for rating the Castle Waikiki Grand Hotel! We hope you enjoyed your stay with us! Mahalo!

1 out of 5

Hotel nightmare

The room at the hotel wasn't clean at all it had urine on the toilet. The balcony door doesn't lock it was broken. I paid extra for house keeping which I didn't get. I had to take out my own trash daily. The bed and sheets were very old and had stains on them. My television didn't work, but finally they fixed it on my third day, but I had only one channel that works.

Posted by , from California on Aug 7, 2018

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Comment from Hotel Management

Aug 7, 2018 by Ronald Sugihara, Hotel Manager

Aloha Penny, We are very sorry for the poor experience you had during your stay. We will look into these issues immediately. Your feedback is greatly appreciated. Mahalo

About the Castle Waikiki Grand Hotel

Location 134 Kapahulu Avenue, Honolulu, HI 96815

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a nightclub, and a terrace are also featured at Castle Waikiki Grand Hotel. Parking is available for a fee. Smoking is allowed in designated areas at this Honolulu hotel.

  • 25 guestrooms or units
  • 10 levels
  • Built in 1963
  • Dining venue
  • Nightclub
  • Bar or lounge
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Castle Waikiki Grand Hotel offers 25 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Accommodations offer separate dining areas. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Cable television is provided.

  • Dining room
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Castle Waikiki Grand Hotel has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:00 AM - 10:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD $30 per day.
  • Cribs (infant beds) are available for USD $20 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - GE-182-164-6848-01

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is GE-182-164-6848-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - GE-182-164-6848-01
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 30.00 per accommodation, per stay. This fee does not apply to children under 17 years of age.
  • Cleaning fee: USD 115.00 per accommodation, per stay (varies based on unit and length of stay)

We've listed all charges provided to us by the property.

This property charges the following mandatory cleaning fees at check-out, based on unit size and length of stay: USD 75 for Hotel Room units and USD 85 for Studio units, valid for stays of 1-2 nights; USD 125 for Hotel Room units and USD 135 for Studio units, valid for stays of 3-9 nights; USD 160 for Hotel Room units and USD 190 for Studio units, valid for stays of 10 nights or more.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 17 per night
  • Crib (infant bed) fee: USD $20 per night
  • Rollaway bed fee: USD $30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castle Grand Hotel
  • Castle Waikiki Grand
  • Castle Waikiki Grand Hotel
  • Waikiki Grand Hotel
  • Castle Waikiki Grand Hotel Hawaii/Honolulu
  • Waikiki Grand Hotel Honolulu
  • Castle Waikiki Grand Hotel Hotel
  • Castle Waikiki Grand Hotel Honolulu
  • Castle Waikiki Grand Hotel Hotel Honolulu
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.