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Grand Naniloa Hotel Hilo - a Doubletree by Hilton

4.0 star property
Beachfront resort near Port of Hilo

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Photo gallery for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Guests can enjoy ocean views from the resort's balconies, which surround a large pool and gazebo.
Relax in the stylish lounge area with a comfortable sofa set and unique, curved shelves.
Enjoy breathtaking views of the water from your balcony, featuring a comfortable bed and outdoor seating area.
Enjoy the ocean view from this balcony with a table and chairs.
Enjoy stunning coastal views from the hotel's elevated vantage point, surrounded by lush greenery and palm trees.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Bar
  • Parking available
  • Room service

Explore the area

Map
93 Banyan Dr, Hilo, HI, 96720
  • Coconut Island Park
    ‪9 min walk‬
  • Port of Hilo
    ‪3 min drive‬
  • University of Hawaii at Hilo
    ‪5 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

10.0 out of 10
Exceptional
(2 reviews)
  • 369 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub) | In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

8.0 out of 10
Very good
(7 reviews)
  • 369 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

Suite, 1 Bedroom, Non Smoking (with Soaker Tub) | Living area | 48-inch LCD TV with cable channels, TV

Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

8.0 out of 10
Very good
(2 reviews)
  • 550 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (KAMEHAMEHA)

In-room safe, desk, free cribs/infant beds, free WiFi

Suite, 2 Bedrooms (KAMEHAMEHA)

  • 1142 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Corner)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Lanai, Oceanfront (Corner)

8.2 out of 10
Very good
(22 reviews)
  • 341 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking, Ocean View

8.6 out of 10
Excellent
(40 reviews)
  • 298 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Oceanfront

Junior Suite, 1 King Bed, Non Smoking, Oceanfront | Living area | 48-inch LCD TV with cable channels, TV

Junior Suite, 1 King Bed, Non Smoking, Oceanfront

8.6 out of 10
Excellent
(8 reviews)
  • 742 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

8.8 out of 10
Excellent
(40 reviews)
  • 369 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

8.0 out of 10
Very good
(2 reviews)
  • 369 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(33 reviews)
  • 298 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront

View from room

Room, 1 King Bed, Lanai, Oceanfront

8.0 out of 10
Very good
(35 reviews)
  • 369 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View | In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Non Smoking, Ocean View

7.6 out of 10
Good
(51 reviews)
  • 298 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(57 reviews)
  • 298 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

  • 369 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

  • 330 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Hilo

On the beach.With a stay at this Keaukaha resort, you'll be within half a mile (1 km) of Coconut Island Park and 2 miles (3 km) of Port of Hilo. Hilo Farmers Market and Mokupapapa Discovery Center are also within 3 miles (5 km).
View more Resorts in HiloOpens in a new window

What's nearby

  • Coconut Island Park - 9 min walk - 0.5 miles
  • Hilo Farmers Market - 3 min drive - 1.5 miles
  • Port of Hilo - 3 min drive - 1.5 miles
  • University of Hawaii at Hilo - 5 min drive - 2.6 miles
  • Rainbow Falls - 7 min drive - 3.3 miles

Getting around

  • Kona Intl. Airport (KOA) - 93 min drive

Restaurants

  • ‪Ken's House Of Pancakes - ‬10 min walk
  • ‪Don's Grill - ‬3 min drive
  • ‪Hawaiian Style Cafe Hilo - ‬3 min drive
  • ‪Ocean Front Kitchen - ‬17 min walk
  • ‪Waioli Lounge - ‬3 min walk

About this property

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Beachfront resort near Port of Hilo
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers its guests a golf course, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and a meeting room. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Grand Naniloa Hotel Hilo - a Doubletree by Hilton. For a fee, parking is available.

Smoking is allowed in designated areas at this Hilo resort.

  • 1 building
  • 379 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 1022 sq m of conference space
  • Built in 1960
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Dining venue
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 accommodations with laptop-compatible safes and safes. 48-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered weekly and microwaves can be requested. Housekeeping is provided on a limited basis.

Languages

English, Japanese

Similar properties

Situated by the water, this hotel offers a serene ambiance with a curved facade and balconies.

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.1 out of 5, Very Good, 1,289 reviews
$196 nightly
The price is $232
Jul 14 - Jul 15
Total includes taxes and fees
Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • 9-hole golf course
  • Bicycle rentals
  • Boat tours
  • Fishing
  • Golf
  • Golf carts
  • Golf driving range
  • Helicopter/airplane tours
  • Kayaking
  • Outdoor pool
  • Pro golf shop
  • Rowing/canoeing
  • Sailing
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 48-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 46.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 25 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - W 50540186.01
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is W 50540186.01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property uses solar energy, plus a grey water recycling system.
    Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilo Naniloa
Grand Naniloa Hotel Hilo
Hotel Naniloa
Hotel Naniloa Hilo
Naniloa
Naniloa Hilo
Naniloa Hilo Hotel
Naniloa Hotel
Naniloa Hotel Hilo
Hawaii Naniloa Hotel Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii
Naniloa Volcanoes Hilo
Naniloa Volcanoes Hotel Hilo
Grand Naniloa Hilo
Grand Naniloa
Grand Naniloa Hotel Hilo Doubletree Hilton
Grand Naniloa Hotel Doubletree Hilton
Grand Naniloa Hilo Doubletree Hilton
Grand Naniloa Doubletree Hilton
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
Hilo Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort Hilo

Frequently asked questions

How close is Grand Naniloa Hotel Hilo - a Doubletree by Hilton to the airport?

Grand Naniloa Hotel Hilo - a Doubletree by Hilton is 3.6 mi (8-min drive) away from the Hilo Intl. Airport (ITO) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

As of Jul 10, 2025, prices found for a 1-night stay for 2 adults at Grand Naniloa Hotel Hilo - a Doubletree by Hilton on Jul 13, 2025 start from $177.66, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton have an airport shuttle?

Airport shuttle services are not available at Grand Naniloa Hotel Hilo - a Doubletree by Hilton.

How close is Grand Naniloa Hotel Hilo - a Doubletree by Hilton to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton offer free breakfast?

Grand Naniloa Hotel Hilo - a Doubletree by Hilton does not offer free breakfast. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

No, there is no casino at this resort.

What time is check-in at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Free parking is not available at this resort. Valet parking is available for USD 25 per night.

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton have a pool?

Grand Naniloa Hotel Hilo - a Doubletree by Hilton features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton have a restaurant?

Yes, there is a restaurant on site.

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton have a spa?

There are no spa services available at this resort.

How close is Grand Naniloa Hotel Hilo - a Doubletree by Hilton to downtown Hilo?

Grand Naniloa Hotel Hilo - a Doubletree by Hilton is 2.1 mi away from Hilo.

Grand Naniloa Hotel Hilo - a Doubletree by Hilton Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 594 out of 1213 reviews
Rating 8 - Good. 308 out of 1213 reviews
Rating 6 - Okay. 166 out of 1213 reviews
Rating 4 - Poor. 75 out of 1213 reviews
Rating 2 - Terrible. 70 out of 1213 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the bath tub in the room, along with the view!!! Super clean hotel!!
Stayed 1 night in Mar 2025

6/10 Okay

Robin

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not up to Hilton standards
Stayed 1 night in Apr 2025

8/10 Good

Jason

Liked: Cleanliness
Stayed 1 night in Apr 2025

8/10 Good

Marissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently returned to the Grand Naniloa Hotel in 2025 after a wonderful stay in 2018. While the property still has its charms, it’s clear it’s seen better days. Extensive renovations are underway, and management provided disclosures and acknowledgment letters in our room, but other reviews are correct: much of the art is missing, and the property needs more care. Highlights The hospitality was excellent. Front desk staff, valet, and restaurant teams were warm and professional. The on-site restaurant remains a standout, offering exceptional dining. The grounds are beautiful, with Wi-Fi extending to seating areas by the water. I loved working from the cabanas while spotting sea turtles in the shallows—a magical experience. Kayak rentals are available, though we didn’t use them this time. The gym is well-equipped, including a Peloton bike with foot cages. Practical Notes Be prepared for a $100/night deposit charged upfront. This covers the $39/night resort fee and $25/night valet parking you'll pay (street parking is possible but inconvenient). Local kids often enjoy the pool and dock areas, which created special moments for our son but might not suit everyone. Despite its current challenges, the hotel’s location and hospitality make it worth another visit—though we’ll wait until renovations are complete to fully enjoy its potential.
Stayed 5 nights in Mar 2025

8/10 Good

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities
Like the cookies and complimentary drinks. Service staff very nice and helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Deidre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Chongji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Karen

Disliked: Staff & service, amenities
We paid for oceanfront and instead we got pool front with all of the screaming kids. The front desk clerk said that’s just what it is at this hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Racquel

Traveled with family and small children
Liked: Amenities
We enjoyed our stay and we are already planning our trip to come back. Even with ongoing renovations the staff was amazing. Our room’s air conditioner was not working and we traveled with a baby. Grace was amazing and quickly moved us to a room with a balcony so that we keep the room at a favorable temp for our child. We loved it!! Thank you to all the friendly staff!
Stayed 3 nights in Mar 2025

8/10 Good

John

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The lady that checked us in was excellent. Great location but dated.
Stayed 2 nights in Apr 2025

10/10 Excellent

Nick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good just get ride of the homeless nabor hotel.
Stayed 1 night in Mar 2025

4/10 Poor

Maribel, Fresno

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property needs a complete restoration all around. The only nice area was the restaurant and bar, but rooms and the outside of the building look horrible and need repairs. The pictures online are very deceptive the condition of the rooms are not what they seem.
Stayed 6 nights in Mar 2025

10/10 Excellent

Briana

Stayed 2 nights in Mar 2025

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for 4 days. Had a great time. The room had an excellent view of Hilo Bay and we spent a lot of time on the balcony. Staff were great. Room was clean. The lobby had a great vibe in the evening and the free drink coupons offered to guests was a great perk. The hotel is under some renovation but that didn’t impact our enjoyment.
Stayed 4 nights in Mar 2025

8/10 Good

Dane

Stayed 1 night in Mar 2025

8/10 Good

Stephen

Traveled with family
Liked: Staff & service
Overall we (family of 4) very much enjoyed our stay. It’s on a nice quiet street and right on the ocean. The downside was that we couldn’t turn our AC on and we would open the giant patio door but inevitably someone would start smoking pot or cigarettes in another lanai forcing us to close our door Our room also had 2 tiny trash cans and since they only clean every 3 days it was insufficient Overall we enjoyed the hotel, the grounds and the restaurant
Stayed 7 nights in Mar 2025

10/10 Excellent

Charles Morton

Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Stayed 7 nights in Mar 2025

6/10 Okay

Bernadette, Thornhill

Liked: Staff & service
Stayed 1 night in Mar 2025

2/10 Terrible

william

Disliked: Cleanliness
Stayed 4 nights in Mar 2025

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms need to be renovated and the elevator doesn't always work.
Stayed 3 nights in Mar 2025

6/10 Okay

Sarah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, location was beautiful. The hotel itself was not good. Air conditioning didn’t work, leaky ceiling- just run down in general.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very busy location. I appreciated the managment handling my check out issues. Property is being updated so not all elevators were working. Beautiful grounds and staff was super friendly.
Stayed 3 nights in Mar 2025

8/10 Good

Jaymin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025