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4.1 out of 5

"It would be nice if the property offered a shuttle from Kano Island Airport and a shuttle to the beaches. Not everyone will rent a car when visiting. ... " More

By a verified traveler on Sun 23 Feb 2020

Hotel Description

3.5-star golf hotel near Hamakua Coast

Oceanside stay

Within a 10-minute walk of the hotel, you'll find Hamakua Coast and Coconut Island Park. Port of Hilo and Hilo Farmers Market are also within 2 miles (3 km).

9-hole golf course

This hotel features a golf course, a nightclub, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Make the most of the outdoor pool and 24-hour fitness center, and relax with drinks at one of the 2 bars/lounges.

Free Internet, LCD TVs

Featuring conveniences like refrigerators and microwaves, the 379 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include room service, coffee/tea makers, and hair dryers.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$149* Per night/room Jul 8 - Jul 9

Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Lanai, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Grand Naniloa Hotel Hilo - a Doubletree by Hilton ratings based on 25 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Everyone (12) Couples (9) Family (7)
4 out of 5
It would be nice if the property offered a shuttle from Kano Island Airport and a shuttle to the beaches. Not everyone will rent a car when visiting. Also, another restaurant on the resort and the lobby bar should have food options as well.

Posted by on Feb 23, 2020

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5 out of 5
Beautifully maitained, spectacular view, staff was incredible

Posted by on Feb 1, 2020

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3 out of 5
Pros: Hotel is very clean and there's a lot of entertainment going on at night in the lobby and restaurants. Resort fee includes snorkel gear rentel, valet, and complimentary drinks. Cons: Check in was very slow in an uncomfortably hot lobby. Very slow elevators. Oddly setup room (mirrors in strange areas, chairs in front of TV, absurdly high bathtub with no anti slip mat or sticker). TV channels didn't work consistently. If snorkel equipment isn't checked in by 4pm each night there's a $50 fee (should be able to hold on to them for the duration of stay).

Posted by on Jan 14, 2020

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3 out of 5
We love this property and we have stayed there numerous times. However, since this was our first time booking through Travelocity and not through them, we did not get a room with balcony. We felt like we were in a fishbowl- looking at pretty view and not able to open a window for natural air. We spent very little time in the room for that reason.

Posted by on Dec 4, 2019

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1 out of 5
When I was check in to this hotel is around 9:50pm, service was good ! Parking everything was good ! We went out to have dinner and come back around 1am to our room. I can not believe that I book a junior suite ocean front room and doesn’t have any bottle water inside the room. so we try to call room service to order the bottle water and one of the stuff said the water service is close by 1am, if we want have to go to vending machine on the 6 floor to get it ! I like this place but I want them to improve on there services.

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 18, 2019 by GrandNaniloa

Thank you for sharing your experience with us and we greatly appreciate your constructive feedback. We’ll continue to work with our front desk team to ensure that these issues are addressed and that all of our guests are well taken care of. We hope the next time you book with us that you will see improvements. Should you not be completely satisfied with your stay, please let any our front desk agents know and we will do the best we can to ensure your satisfaction. Mahalo!

1 out of 5
The AC didn’t work well. My room was 78 degrees with the AC all the way down. The hot water didn’t get hot except for the day we checked out. They absolutely over charged me for the room. I asked to switch my room and was told one price. Upon check out they told me another and forced me to pay it.

Posted by on Oct 30, 2019

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4 out of 5

Posted by on Oct 11, 2019

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5 out of 5

Posted by on Sep 27, 2019

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4 out of 5
FIX THE Elevator Hilton, seem to be pre existing Problem Send a repairman ASAP. I have bad knees I was on the 11th floor. Can you imagine If some if someone is in a wheelchair. Other than that I enjoy my stay at the Double tree Naniloa Hilton In Hilo

Posted by on Sep 17, 2019

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5 out of 5
Beautiful property, clean updated rooms, friendly staff, great food and beverages... everything we wished for.

Posted by on Sep 13, 2019

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About the Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Location 93 Banyan Dr, Hilo, HI 96720

Property Features

Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers its guests a golf course, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 11,000 square feet (1022 square meters). A nightclub, a terrace, and tour/ticket assistance are also featured at the business-friendly Grand Naniloa Hotel Hilo - a Doubletree by Hilton. For a fee, parking is available. A complete renovation of Grand Naniloa Hotel Hilo - a Doubletree by Hilton was completed in 2017. Smoking is allowed in designated areas at this 3.5-star Hilo hotel.

  • 1 building
  • 379 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 11,000 sq ft of conference space
  • 1022 sq m of conference space
  • Built in 1960
  • Dining venue
  • Nightclub
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Hilo Intl. Airport (ITO) (5.8 km / 3.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 accommodations with laptop-compatible safes and safes. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Hilo hotel provides complimentary wired and wireless Internet access. 48-inch LCD televisions come with cable channels. Housekeeping is offered daily and microwaves can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.

Sandalwood - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Golf driving range on site
  • Golfing on site
  • Surfing/boogie boarding on site
  • Helicopter/airplane tours on site
  • Cave exploring/spelunking nearby
  • Kayaking on site
  • Windsurfing nearby
  • Ziplining nearby
  • Ecotours nearby
  • Rowing or canoeing on site
  • Sailing on site
  • Boat tours on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Anyone traveling to Hawaii is required to self-quarantine for 14 days upon arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Tax ID - W 50540186.01. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for lunch and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is W 50540186.01. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for lunch and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Tax ID - W 50540186.01
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 30.00 per accommodation, per night

The resort fee includes:

  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 21.00 per person (approximately)
  • Self parking fee: USD 20.00 per day
  • Valet parking fee: USD 20 per day
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilo Naniloa
  • Grand Naniloa Hotel Hilo
  • Hotel Naniloa
  • Hotel Naniloa Hilo
  • Naniloa
  • Naniloa Hilo
  • Naniloa Hilo Hotel
  • Naniloa Hotel
  • Naniloa Hotel Hilo
  • Hawaii Naniloa Hotel Hilo
  • Hi Naniloa Hotel Hilo
  • Hilo Naniloa Hotel Hawaii
  • Naniloa Volcanoes Hilo
  • Naniloa Volcanoes Hotel Hilo
  • Grand Naniloa Hilo
  • Grand Naniloa
  • Grand Naniloa Hotel Hilo Doubletree Hilton
  • Grand Naniloa Hotel Doubletree Hilton
  • Grand Naniloa Hilo Doubletree Hilton
  • Grand Naniloa Doubletree Hilton
  • Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
  • Hilo Naniloa Hotel
  • Grand Naniloa Hotel Hilo a Doubletree by Hilton
  • Grand Naniloa Hotel
  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel
  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel Hilo

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.