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Grand Naniloa Hotel Hilo - a Doubletree by Hilton

3.5-star property
93 Banyan Dr, Hilo, HI 1-855-201-7819

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4.2 out of 5
Very good!
See all 23 Travelocity Reviews

"Lauren was so helpful and accommodating. She was so hospitable and yet the most kindest & professional person there at Naniloa. " More

By a verified traveler on Thu 18 Mar 2021

Points Of Interest

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Hotel Description

3.5-star golf hotel near Coconut Island Park

Oceanside stay

With a stay at this Keaukaha hotel, you'll be within half a mile (1 km) of Coconut Island Park and 2 miles (3 km) of Port of Hilo. Hilo Farmers Market and Mokupapapa Discovery Center are also within 3 miles (5 km).

9-hole golf course

This hotel features a golf course, a nightclub, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Make the most of the outdoor pool and 24-hour fitness center, and relax with drinks at one of the 2 bars/lounges.

Free Internet, LCD TVs

Featuring conveniences like refrigerators and microwaves, the 379 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include room service, coffee/tea makers, and hair dryers.

Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Lanai, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Naniloa Hotel Hilo - a Doubletree by Hilton ratings based on 23 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Everyone (7) Couples (9) Family (10)
5 out of 5
The view is great

Posted by on May 21, 2021

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4 out of 5
Lauren was so helpful and accommodating. She was so hospitable and yet the most kindest & professional person there at Naniloa.

Posted by on Mar 18, 2021

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5 out of 5
The hotel staff were amazing!!! Not only did they accommodate our needs, they were extra sweet to give us an amazing bouquet for my great aunts birthday! Accommodations were immaculate and location stunning . Highly recommend

Posted by , from Kailua-Kona on Sep 8, 2020

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Comment from Hotel Management

Sep 9, 2020 by Terri

It was such a great pleasure to be able to bring a smile to the birthday girls face! During these difficult times for our industry, it gives our team much gratitude to be able to feel like we've made a difference. Much aloha! Terri and Christina.

4 out of 5
It would be nice if the property offered a shuttle from Kano Island Airport and a shuttle to the beaches. Not everyone will rent a car when visiting. Also, another restaurant on the resort and the lobby bar should have food options as well.

Posted by on Feb 23, 2020

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5 out of 5
Beautifully maitained, spectacular view, staff was incredible

Posted by on Feb 1, 2020

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3 out of 5
Pros: Hotel is very clean and there's a lot of entertainment going on at night in the lobby and restaurants. Resort fee includes snorkel gear rentel, valet, and complimentary drinks. Cons: Check in was very slow in an uncomfortably hot lobby. Very slow elevators. Oddly setup room (mirrors in strange areas, chairs in front of TV, absurdly high bathtub with no anti slip mat or sticker). TV channels didn't work consistently. If snorkel equipment isn't checked in by 4pm each night there's a $50 fee (should be able to hold on to them for the duration of stay).

Posted by on Jan 14, 2020

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3 out of 5
We love this property and we have stayed there numerous times. However, since this was our first time booking through Travelocity and not through them, we did not get a room with balcony. We felt like we were in a fishbowl- looking at pretty view and not able to open a window for natural air. We spent very little time in the room for that reason.

Posted by on Dec 4, 2019

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1 out of 5
When I was check in to this hotel is around 9:50pm, service was good ! Parking everything was good ! We went out to have dinner and come back around 1am to our room. I can not believe that I book a junior suite ocean front room and doesn’t have any bottle water inside the room. so we try to call room service to order the bottle water and one of the stuff said the water service is close by 1am, if we want have to go to vending machine on the 6 floor to get it ! I like this place but I want them to improve on there services.

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 18, 2019 by GrandNaniloa

Thank you for sharing your experience with us and we greatly appreciate your constructive feedback. We’ll continue to work with our front desk team to ensure that these issues are addressed and that all of our guests are well taken care of. We hope the next time you book with us that you will see improvements. Should you not be completely satisfied with your stay, please let any our front desk agents know and we will do the best we can to ensure your satisfaction. Mahalo!

1 out of 5
The AC didn’t work well. My room was 78 degrees with the AC all the way down. The hot water didn’t get hot except for the day we checked out. They absolutely over charged me for the room. I asked to switch my room and was told one price. Upon check out they told me another and forced me to pay it.

Posted by on Oct 30, 2019

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4 out of 5

Posted by on Oct 11, 2019

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About the Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Location 93 Banyan Dr, Hilo, HI 96720

Renovations + Closures

This property is closed from June 6 2021 to August 19 2021 (dates subject to change).

Property Features

Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers its guests a golf course, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 11,000 square feet (1022 square meters). A nightclub, a terrace, and tour/ticket assistance are also featured at the business-friendly Grand Naniloa Hotel Hilo - a Doubletree by Hilton. For a fee, parking is available. A complete renovation of Grand Naniloa Hotel Hilo - a Doubletree by Hilton was completed in 2017. Smoking is allowed in designated areas at this 3.5-star Hilo hotel.

  • 1 building
  • 379 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 11,000 sq ft of conference space
  • 1022 sq m of conference space
  • Built in 1960
  • Dining venue
  • Nightclub
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Hilo Intl. Airport (ITO) (5.8 km / 3.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 accommodations with laptop-compatible safes and safes. 48-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and microwaves can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.

Sandalwood - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Golf driving range on site
  • Golfing on site
  • Surfing/boogie boarding on site
  • Helicopter/airplane tours on site
  • Cave exploring/spelunking nearby
  • Kayaking on site
  • Windsurfing nearby
  • Ziplining nearby
  • Ecotours nearby
  • Rowing or canoeing on site
  • Sailing on site
  • Boat tours on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Tax ID - W 50540186.01

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is W 50540186.01. This property accepts credit cards, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - W 50540186.01
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 30.00 per accommodation, per night

The resort fee includes:

  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 21.00 per person (approximately)
  • Self parking fee: USD 20.00 per day
  • Valet parking fee: USD 20 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilo Naniloa
  • Grand Naniloa Hotel Hilo
  • Hotel Naniloa
  • Hotel Naniloa Hilo
  • Naniloa
  • Naniloa Hilo
  • Naniloa Hilo Hotel
  • Naniloa Hotel
  • Naniloa Hotel Hilo
  • Hawaii Naniloa Hotel Hilo
  • Hi Naniloa Hotel Hilo
  • Hilo Naniloa Hotel Hawaii
  • Naniloa Volcanoes Hilo
  • Naniloa Volcanoes Hotel Hilo
  • Grand Naniloa Hilo
  • Grand Naniloa
  • Grand Naniloa Hotel Hilo Doubletree Hilton
  • Grand Naniloa Hotel Doubletree Hilton
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  • Grand Naniloa Doubletree Hilton
  • Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
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  • Grand Naniloa Hotel
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  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel
  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel Hilo

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.