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"Very clean, nice staff. " More

By a verified traveler on Thu 18 Aug 2022

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Hotel Description

Beach hotel near Port of Hilo

Keaukaha stay

With a stay at this Keaukaha hotel, you'll be within half a mile (1 km) of Coconut Island Park and 2 miles (3 km) of Port of Hilo. Hilo Farmers Market and Hilo Shopping Center are also within 3 miles (5 km).

Outdoor pool, terrace

An outdoor pool is featured at this hotel, along with free WiFi in public areas and a terrace. Express check-out, luggage storage, and laundry facilities are also on offer.

Standard Studio (2 Double Beds)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$129* Per night/room Oct 1 - Oct 2

Deluxe Studio (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Studio (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Bay View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Bay View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilo Reeds Bay Hotel ratings based on 27 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilo Reeds Bay Hotel

Everyone (15) Couples (4) Family (6)
5 out of 5
Very clean, nice staff.

Posted by , from HOLUALOA on Aug 18, 2022

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Comment from Hotel Management

Aug 19, 2022 by Hilo Reeds Bay Hotel

Aloha Thank you for staying with us, we appreciate your feedback.

1 out of 5
This place is a motel. Residents live here. More like a halfway house. Horrible place. Not secure. Locks on door is like a bedroom.

Posted by on Jun 25, 2022

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Comment from Hotel Management

Jun 25, 2022 by Hilo Reeds Bay Hotel

Thanks for your feedback.

5 out of 5
Adorable place right on the bay!

Posted by on Jun 20, 2022

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Comment from Hotel Management

Jun 23, 2022 by Hilo Reeds Bay Hotel

Aloha Thank you for staying with us, we appreciate your feedback.

2 out of 5

Posted by on May 23, 2022

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5 out of 5
Everything was great.

Posted by on Apr 15, 2022

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Comment from Hotel Management

Apr 16, 2022 by LM

Aloha Thank you for staying with us, we appreciate your feedback.

5 out of 5

Posted by on Mar 30, 2022

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4 out of 5
No frills hotel but in nice quiet area and staff is friendly enough, overall pleasant stay

Posted by , from CHICAGO on Feb 10, 2022

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Comment from Hotel Management

Feb 24, 2022 by LM

Thank you for your feedback.

5 out of 5

Posted by on Aug 2, 2021

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5 out of 5
Classic bayside vintage hotel with reasonable updates. Super clean. Quiet for a holiday weekend. Great pool.

Posted by on Jul 4, 2021

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Comment from Hotel Management

Aug 6, 2021 by LM

Aloha Thank you for staying with us, we appreciate your feedback.

5 out of 5
Comfortable and clean. Friendly staff and a great location.

Posted by on Jun 16, 2021

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Comment from Hotel Management

Jun 17, 2021 by LM

Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a nice day.

About the Hilo Reeds Bay Hotel

Location 175 Banyan Drive, Hilo, HI 96720

Property Features

Hilo Reeds Bay Hotel offers its guests an outdoor pool, a terrace, and laundry facilities. WiFi is free in public spaces.

  • 1 building
  • 50 guestrooms or units
  • 3 levels
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Terrace

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Room Amenities

Hilo Reeds Bay Hotel offers 50 accommodations with coffee/tea makers and hair dryers. Kitchenettes offer refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. 32-inch flat-screen televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room kitchenette
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board available
  • Ceiling fan
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 8:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 8:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Tax ID - W20358722

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The guestrooms at this hotel are not accessible to wheelchairs at this time.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is W20358722. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available.

  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • State tax ID - W20358722
  • No gap period between guest stays

Hotel Names

  • Hilo Reeds Bay Hotel
  • Reeds Bay Hotel
  • Hilo Reeds Bay
  • Reeds Bay
  • Hilo Reeds Bay Hotel Hawaii
  • Hilo Reeds Bay Hotel Hilo
  • Hilo Reeds Bay Hotel Hotel
  • Hilo Reeds Bay Hotel Hotel Hilo

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9:00 AM to 7:00 PM.
  • Alcohol isn't served or allowed at Hilo Reeds Bay Hotel.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.