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"I liked the place. It was comfortable and clean and would recommend to family when in Hilo. " More

By a verified traveler on Fri 13 Mar 2020

Hotel Description

Beach hotel near Port of Hilo

On bay

With a stay at this Keaukaha hotel, you'll be within half a mile (1 km) of Coconut Island Park and 2 miles (3 km) of Port of Hilo. Hilo Farmers Market and Hilo Shopping Center are also within 3 miles (5 km).

Outdoor pool, terrace

An outdoor pool is featured at this hotel, along with free WiFi in public areas and a terrace. Express check-out, luggage storage, and laundry facilities are also on offer.

Kitchenettes, flat-screen TVs

The 50 guestrooms feature well-equipped kitchenettes with refrigerators and microwaves, as well as coffee/tea makers and flat-screen TVs with cable channels. Ceiling fans, hair dryers, and showers are also available.

Standard Studio (2 Double Beds)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$115* Per night/room Apr 1 - Apr 2

Deluxe Studio (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Studio (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Bay View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Bay View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilo Reeds Bay Hotel ratings based on 20 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilo Reeds Bay Hotel

Everyone (12) Couples (2) Family (5)
3 out of 5

Posted by on Jan 2, 2021

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4 out of 5
I liked the place. It was comfortable and clean and would recommend to family when in Hilo.

Posted by on Mar 13, 2020

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Comment from Hotel Management

Mar 13, 2020 by LM

Aloha Thank you for your feedback.

3 out of 5
The property is old, but seemed clean. A security guard was standing at the steps at check-in to make sure we got to our needed destination. The hotel clerk was in n the phone with a customer for about 10 minutes so it delayed check-in but she apologized and was welcoming.

Posted by , from MI on Feb 14, 2020

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Comment from Hotel Management

Feb 15, 2020 by LM

Aloha Thank you for your feedback.

3 out of 5
I was very surprised that the rooms were not air condition and no elevator. I did like the price and location. The view was good

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 13, 2019 by LM

Aloha Thank you for your feedback.

1 out of 5
no air conditioning; no elevator; keys instead of key cards; shower floor not clean. BAD! Refused to give me a credit when we said we didn't want to stay after we found out about the lack of air conditioning. This is a tropical climate for heaven's sake. And they don't state clearly for people on the site that there is no a/c!! Or the other things I pointed out above! The pictures and location make it look great. It is not - it is terrible. Travelocity should not be offering it!

Posted by on Sep 21, 2019

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4 out of 5
A little outdated. Couldn’t watch my Netflix WiFi to slow.

Posted by on Sep 5, 2019

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Comment from Hotel Management

Sep 6, 2019 by LM

Thank you for your feedback.

4 out of 5
It was fine. Requested a room with a ocean view by the pool area but wasn’t available.

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 5, 2019 by LM

Aloha Thank you for staying with us, we appreciate your feedback.

5 out of 5
Great location and very clean. Staff was very responsive to an issue we had. Staff went beyond what was necessary to address the issue and it was resolved in a more than generous fashion. Will definitely stay there again when we are in Hilo. Also, an ample laundry facility on site was a great bonus for the hotel.

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 13, 2019 by LM

Aloha Thank you for staying with us, we appreciate your feedback.

3 out of 5

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 6, 2019 by LM

Thank you for your feedback.

4 out of 5

Posted by on Jun 23, 2019

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Comment from Hotel Management

Jun 25, 2019 by LM

Thank you for your feedback.

About the Hilo Reeds Bay Hotel

Location 175 Banyan Drive, Hilo, HI 96720

Renovations + Closures

This property is closed from September 6 2020 to March 31 2021 (dates subject to change).

Property Features

Hilo Reeds Bay Hotel offers its guests an outdoor pool, a terrace, and laundry facilities. WiFi is free in public spaces. This Hilo hotel is smoke free.

  • 1 building
  • 50 guestrooms or units
  • 3 levels
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Terrace
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Hilo Intl. Airport (ITO) (5.6 km / 3.5 mi)

Room Amenities

Hilo Reeds Bay Hotel offers 50 accommodations with coffee/tea makers and hair dryers. Kitchenettes offer refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. 32-inch flat-screen televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room kitchenette
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board available
  • Ceiling fan
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site

Hotel Policies

Check-in

  • Check-in time starts at 12:30 PM
  • Check-in time ends at 5:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 6:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 8:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Tax ID - W20358722

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The guestrooms at this hotel are not accessible to wheelchairs at this time.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is W20358722. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - W20358722
  • Gap period enforced between guest stays - 48 hours

Hotel Names

  • Hilo Reeds Bay Hotel
  • Reeds Bay Hotel
  • Hilo Reeds Bay
  • Reeds Bay
  • Hilo Reeds Bay Hotel Hawaii
  • Hilo Reeds Bay Hotel Hilo
  • Hilo Reeds Bay Hotel Hotel
  • Hilo Reeds Bay Hotel Hotel Hilo

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9:00 AM to 7:00 PM.
  • Alcohol isn't served or allowed at Hilo Reeds Bay Hotel.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.