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4.5 out of 5

"This is the perfect place to base from when exploring the Hilo side. Truly lovely staff who treat you like family (assuming you have enjoyable family! ... " More

By a verified traveler on Wed 23 Nov 2016

Hotel Description

Hotel near Rainbow Falls in Hilo

In Hilo

Within 3 miles (5 km) of this hotel, you'll find Rainbow Falls and University of Hawaii at Hilo. Hamakua Heritage Corridor and Mokupapapa Discovery Center are also within half a mile (1 km).

Free breakfast

Free WiFi in public areas, a garden, and a picnic area are available at this hotel. Free breakfast is served. Luggage storage, laundry facilities, and concierge services are also on offer.

Free WiFi, kitchens

The 18 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and ceiling fans are also available.

Basic Studio, 1 Queen Bed, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$139* Per night/room May 18 - May 19

Superior Studio, 1 Queen Bed, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Apartment, 1 Bedroom, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Dolphin Bay Hotel ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Dolphin Bay Hotel

Everyone (2)
5 out of 5

Posted by on Mar 28, 2019

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Comment from Hotel Management

Apr 1, 2019 by johnhilo -

Mahalo -

4 out of 5

Friendly staff, spotless, great location

This is the perfect place to base from when exploring the Hilo side. Truly lovely staff who treat you like family (assuming you have enjoyable family!) They will tell you all things local, make good suggestions, tell you where to pick your own starfruit off their tree, and generally make you feel like you have a friendly home away from home. Kitchenettes have all you can need for vacation. Very clean room, comfortable beds, near downtown. Yes, "dated" as other reviews mention, and in a charming way. Will definitely stay here again.

Posted by on Nov 23, 2016

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Property Features

Free breakfast is available daily. WiFi is free in public spaces. Tour/ticket assistance, barbecue grills, and a garden are also featured at the business-friendly Dolphin Bay Hotel. This Hilo hotel is smoke free.

  • 18 guestrooms or units
  • Breakfast available (free)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Hilo Intl. Airport (ITO) (8.3 km / 5.2 mi)

Room Amenities

Dolphin Bay Hotel offers 18 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free breakfast daily.

Hotel Policies

Check-in

  • Check-in time starts at 1:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7 AM - 7:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 7:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

Tax ID - TA 095-227-9040-01

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. The tax ID number is TA 095-227-9040-01. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - TA 095-227-9040-01
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dolphin Bay Hotel Hilo
  • Dolphin Bay Hilo
  • Dolphin Bay Hotel
  • Dolphin Bay Hotel Hilo
  • Dolphin Bay Hotel Hotel
  • Dolphin Bay Hotel Hotel Hilo
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.