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4.4 out of 5

"Breathraking views mouthwatering buffet supercomfy rooms " More

By a verified traveler on Mon 12 Mar 2018

Hotel Description

3.5-star golf hotel near Panaewa Rainforest Zoo

Close to airport

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Hamakua Coast and within 2 miles (3 km) of Panaewa Rainforest Zoo. Pacific Tsunami Museum and Lyman Museum are also within 3 miles (5 km).

Dining, outdoor pool

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Enjoy the 24-hour fitness center and perks like free self parking and free WiFi. A coffee shop, a garden, and laundry facilities are also on offer.

Free WiFi, refrigerators

Offering conveniences like refrigerators and coffee/tea makers, the 286 guestrooms also have free WiFi and cable TV. Hair dryers, phones, and ironing boards are also available.

Standard Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$134 per night

Superior Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Castle Hilo Hawaiian Hotel ratings based on 13 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Castle Hilo Hawaiian Hotel

Everyone (11) Couples (1) Family (1)
4 out of 5
Really amazing people and location but the hotel is in dire need of renovations and upkeep.

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 17, 2019 by KK

Thank you very much for your feedback, we greatly appreciate you taking the time to do this. We are currently renovating out lobby and public restrooms. We hope that you can visit us again after that is completed in late July. mahalo

5 out of 5

Posted by on Apr 22, 2019

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Comment from Hotel Management

Apr 22, 2019 by KK

Thank you very much for your feedback, we greatly appreciate them. We look forward to your next visit to Hilo and The Hilo Hawaiian Hotel.

5 out of 5
Beautiful area, quiet, park right there with a beautiful walking area. The staff was exceptionally helpful and courteous. Rooms are spotless!! Enjoyed our stay!!

Posted by on Apr 9, 2019

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Comment from Hotel Management

Apr 10, 2019 by KK

Thank you very much for your feedback, we greatly appreciate it. We look forward to your next visit to Hilo and the Hilo Hawaiian Hotel.

4 out of 5
Maintenance guy who fixed the noisey AC unit turned us on to the Uncle Robert’s Farmers Market on Wednesday night party which was great! All the other staff went out of their way to help and just be friendly with a layed back Big Island attitude. If you are a wired real tight type stay on the west coast in Kona where it seems more like CA.

Posted by on Apr 6, 2019

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Comment from Hotel Management

Apr 8, 2019 by KK

Thank you very much for your feedback, it is greatly appreciated. We apologize for the issue with the A/C but very glad that you received useful information on Uncle Roberts weekly party in Kalapana. We look forward to your next visit to Hilo and the Hilo Hawaiian Hotel.

5 out of 5
So far it is excellent. The scenery is lovely, palm trees and sky.

Posted by on Dec 14, 2018

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Comment from Hotel Management

Jan 2, 2019 by bm

Thank you for comments, we are glad that you had an enjoyable stay and look forward to your return visit to Hilo and the Hilo Hawaiian Hotel. Mahalo.

5 out of 5

Posted by on Nov 20, 2018

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Comment from Hotel Management

Jan 1, 2019 by BM

Thank you for your high score, we look forward to your next visit to Hilo

4 out of 5
The comforter was lumpy. The air-conditioner was noisy and cold. I had a pair of socks in my bed and the woman did not make my bed after the first night, so I thought she won't make my bed the next night as well. I left my pair of socks in the bed and she made my bed like she changed my bed sheet, so I slept on the other bed. I never found my socks. I was going to dispose of them anyway, after I used it the last night. (They were basically white with lavender heels and toes.) Sorry about this situation. Thank you and Aloha to all.

Posted by on Nov 19, 2018

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Comment from Hotel Management

Jan 3, 2019 by kk

We're sorry for what you experienced and was shared with our Housekeeping Manager. Thank you very much for your comments as we work to provide the service that you deserve and should expect. Mahalo.

5 out of 5

Old hawaii

Breathraking views mouthwatering buffet supercomfy rooms

Posted by , from hauula hi on Mar 12, 2018

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4 out of 5
Cons: Microwave in room.
Though an older hotel, has been updated and is clean. Would have liked a microwave in the room. Views of ocean are fabulous and balconies are wonderful. Lots of closet space and hangers. Air conditioning units are somewhat noisy but when nights are cool, don't even need it. Great location.

Posted by , from MI on Feb 19, 2018

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5 out of 5

Great hotel on the Ocean

I would recommend this hotel especially if you plan to stay close to Hilo. Awesome view and parks from the the hotel. Overall this is a great hotel.

Posted by , from Nesbit, MS on Feb 15, 2018

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About the Castle Hilo Hawaiian Hotel

Location 71 Banyan Dr, Hilo, HI 96720

Property Features

Castle Hilo Hawaiian Hotel offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Tour/ticket assistance, gift shops/newsstands, and a garden are also featured at Castle Hilo Hawaiian Hotel. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Hilo hotel.

  • 286 guestrooms or units
  • 8 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Gift shop
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hilo, HI (ITO-Hilo Intl.) (5.7 km / 3.5 mi)
  • Parking: Free self parking

Room Amenities

Castle Hilo Hawaiian Hotel offers 286 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Hilo hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Queens Court Restaurant - This restaurant serves breakfast and dinner.

Waioli Lounge - This restaurant serves light fare only. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.
  • Cribs (infant beds) are available for USD 20.0 per day.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Tax ID - GE-189-318-3488-01

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 20.89 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Newspaper
  • Phone calls
  • In-room coffee
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 26 for adults and USD 15 for children (approximately)
  • Crib (infant bed) fee: USD 20.0 per day
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castle Hawaiian
  • Castle Hawaiian Hotel
  • Castle Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel
  • Hilo Hawaiian Castle Hotel
  • Hilo Hawaiian Hotel
  • Hotel Castle Hilo Hawaiian
  • Hotel Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel Hawaii

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.