Your stay at this Keaukaha hotel places you within 3 miles (5 km) of Port of Hilo and University of Hawaii at Hilo. Hamakua Heritage Corridor and Naniloa Country Club are also within half a mile (1 km).
Dining, outdoor pool
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Enjoy the fitness center and perks like free self parking and free WiFi. A coffee shop, a terrace, and a garden are also on offer.
Free WiFi, refrigerators
Featuring conveniences like refrigerators and coffee/tea makers, the 286 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Free local calls, hair dryers, and ironing boards are also available.
Oct 12, 2020 by KK
Thank you for your rating, we appreciate your choosing to stay with us and hope to see you again soon. Aloha
Mar 23, 2020 by KK
Thank you very much for your comments, we do appreciate them. Mahalo.
Mar 16, 2020 by KK
Thank you for your feedback, we appreciate you sharing them with us. Mahalo.
Feb 15, 2020 by KK
Thank you for your feedback, we do appreciate you taking the time out of your busy day to share them with us. We look forward to a return visit in the near future.
Dec 17, 2019 by KK
Thank you for your comment, we do appreciate it. We look forward to a return visit in the near future.
Nov 6, 2019 by kk
Thank you very much for your feedback, we appreciate the time taken out of your day to so. We look forward to your next visit to the Hilo Hawaiian Hotel. Aloha and Mahalo.
Oct 2, 2019 by KK
Thank you for your comments, we are addressing it with both our Housekeeping and Engineering Departments. We are sorry that your stay here was not a pleasant one and we will work to improve. Thank you.
Sep 24, 2019 by KK
Thank you very much for your comments, we do appreciate you taking the time out of you busy day to do so. We look forward to a return visit to Hilo and the Hilo Hawaiian Hotel someday soon. Mahalo for staying with us.
Jul 16, 2019 by KK
thank you for your feedback we do appreciate them. We are happy that you enjoyed your stay and look forward to your next visit. Mahalo.
Castle Hilo Hawaiian Hotel offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at Castle Hilo Hawaiian Hotel. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Hilo hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Hilo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.
Queens Court Restaurant - This restaurant serves breakfast and dinner.
ICafe/Waioli Lounge - This restaurant serves light fare only. Happy hour is offered. Open daily.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is GE-189-318-3488-01. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.