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4.2 out of 5

"Lovely view from restaurant, but we were treated like garbage. Worst treatment of 2 week vacation. We had no view from our room. Beautifully landsca ... " More

By a verified traveler on Wed 29 Jun 2022

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Hotel Description

3.5-star beach hotel near Magic Sands Beach

Oceanside stay

You'll find Hulihee Palace and Magic Sands Beach within 3 miles (5 km) of this hotel. Kahalu'u Beach Park and Kona Le'a Plantation are also within 6 miles (10 km).

Full-service spa, dining

A full-service spa, an outdoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the free WiFi in public areas and onsite conference space. Relax with a drink at one of the 2 bars/lounges and enjoy the gym.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$250* Per night/room Jul 1 - Jul 2

Deluxe Room, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Kona Resort ratings based on 58 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royal Kona Resort

Everyone (18) Couples (14) Family (24)
3 out of 5
Lovely view from restaurant, but we were treated like garbage. Worst treatment of 2 week vacation. We had no view from our room. Beautifully landscaped grounds. Beautiful location.

Posted by on Jun 29, 2022

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5 out of 5
I really enjoyed their lagoon, very spectacular, with beautiful fish in it, turtles never showed up but that was OK, super great. Restaurant had a great menu and was very tasty with gorgeous view. Sunsets were beautiful ! Employees were very helpful and courteous, except for towel young man at pool area. He was short in conversation, stern and never smiled. Too serious for working in a beautiful area, around many guests who were absolutely enjoying themselves and nice at the same time. We had asked for additional towels for the next day (we were scheduled to go on an excursion where we could go swimming) and very stern he told us NO (for he did not have enough towels to go around for guests). OK, we understood, so we took our wet towels with us, hoping they would dry by the next day. (They did) But, like I mentioned before, very stern and never a smile and looked very unhappy. He's YOUNG AND LIVES IN PARADISE, he needs to loosen up a bit :-) Thank you all though, for a super wonderful vacation.

Posted by on May 24, 2022

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Comment from Hotel Management

Jun 23, 2022 by Customer Satisfaction Team

Thank you for sharing your feedback! We are happy to read that you enjoyed our lagoon and that service was great. We are sorry that the pool towel employee did not have the best attitude during your stay and we will address this with our team. We are happy that you had a fantastic vacation otherwise and we hope to welcome you back again in the future!

4 out of 5
It was ok for the price… it needs updating

Posted by on May 7, 2022

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Comment from Hotel Management

May 10, 2022 by CRES

Aloha Mahalo for your comments, we are always looking for ways to improve and appreciate your suggestions. Mahalo

5 out of 5
Conveniently located. Nice property

Posted by , from Sugar Land on May 6, 2022

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Comment from Hotel Management

May 10, 2022 by CRES

Mahalo

5 out of 5
All great experience great place and good price

Posted by on Apr 9, 2022

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Comment from Hotel Management

Apr 11, 2022 by Customer Satisfaction Team

Thank you for sharing your feedback! We are delighted that you had a wonderful experience and we hope to welcome you back again in the future.

5 out of 5
The grounds and the room were beautiful. The restaurant was not remarkable. The ocean front view was stunning.

Posted by on Apr 3, 2022

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Comment from Hotel Management

Apr 5, 2022 by Customer Satisfaction Team

Thank you for sharing your feedback! We are delighted that you loved your stay with us and we hope to welcome you back again in the future.

4 out of 5
Everyone was polite and happy. Bathroom was not the cleanest when we checked in. Hair on floor. Rooms need new beds and bathroom updated. Also, got a surprise car parking charge of $25 a day for using their lot. That should have been included before I cHose to stay there.

Posted by on Mar 15, 2022

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Comment from Hotel Management

Mar 22, 2022 by Customer Satisfaction Team

Thank you for sharing your positive feedback! We are sorry to read that your bathroom was not in impeccable condition and that the parking fees caught you off guard. We will share your feedback with our team and we do hope that you had a lovely time in the Big Island.

5 out of 5
Only thing we don't like is the parking prices.

Posted by , from vancouver on Mar 10, 2022

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Comment from Hotel Management

Mar 10, 2022 by Customer Satisfaction Team

Mahalo for your feedback!

3 out of 5
Check in was very hectic. Long line and very disorganized. Long wait. We did not get the room we had reserved. Parking is hectic and crowded as well. But, overall the property is nice and location is close to shopping, restaurants, etc.

Posted by , from CHICAGO on Feb 10, 2022

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Comment from Hotel Management

Feb 11, 2022 by Customer Satisfaction Team

Thank you for sharing your feedback! We are very sorry to read about the issues you experienced staying with us. We will address these issues with our staff to ensure service at the front desk is improved. We hope to welcome you back again in the future!

1 out of 5

Posted by on Feb 1, 2022

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Property Features

Royal Kona Resort offers its guests a full-service spa, an outdoor pool, and a fitness center. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 5400 square feet (502 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Royal Kona Resort. For a fee, parking is available. This 3.5-star Kailua-Kona hotel is smoke free.

  • 436 guestrooms or units
  • 7 levels
  • 2 bars or lounges
  • 5400 sq ft of conference space
  • 502 sq m of conference space
  • Built in 1968
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Royal Kona Resort offers 436 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private balcony or patio
  • Deep soaking tub
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

Don The Beachcomber - This restaurant serves breakfast and dinner.

Don's Mai Tai Bar - This bar is located on the beach. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Tennis lessons on site
  • Rafting nearby
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Lotus Center Spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily.

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - TA-130-995-4048-01

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is TA-130-995-4048-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), Safe Travels (WTTC - Global), and SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - TA-130-995-4048-01
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.95 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • In-room safe
  • In-room bottled water
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 23.00 for adults and USD 13.50 for children (approximately)
  • Self parking fee: USD 25 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kona Resort
  • Kona Royal
  • Kona Royal Resort
  • Royal Kona
  • Royal Kona Resort
  • Royal Resort Kona
  • Royal Kona Resort Kailua-kona
  • Royal Kona Kailua-kona
  • Royal Kona Kailua
  • Royal Kona Resort Hotel
  • Royal Kona Hotel Kailua-kona
  • Royal Kona Resort Kailua-Kona
  • Royal Kona Resort Hotel Kailua-Kona
  • Royal Kona Resort Hawaii/kailua-kona

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.