For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
With a stay at this Waikiki hotel, you'll be within half a mile (1 km) of Royal Hawaiian Center and 2 miles (3 km) of Ala Moana Center. Aloha Tower Marketplace and Diamond Head are also within 6 miles (10 km).
Free breakfast
This hotel features an outdoor pool and a fitness center. Enjoy the spa tub and free perks like buffet breakfast and WiFi in public areas. Self parking, a business center, and a terrace are also offered.
Free WiFi, refrigerators
Offering conveniences like refrigerators and microwaves, the 596 guestrooms also have free WiFi and flat-screen TVs. Coffee/tea makers, hair dryers, and showers are also available.
Holiday Inn Express Waikiki ratings based on 37 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Holiday Inn Express Waikiki
Everyone (19)Couples (10)Family (11)
5 out of 5
Customer service is great. Very friendly staff and very accommodating. Good continental breakfast.
Posted by AR on Oct 13, 2019
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Comment from Hotel Management
Oct 14, 2019
by General Manager
Thank you for taking the time to review your stay at Holiday Inn Express Waikiki. We are delighted to know the service provided by our excellent associates was beyond your expectations and that you loved the delicious breakfast we serve. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
Jernell R.A. Mendonca,
General Manager
4 out of 5
The room was real small asked for a deluxe size and got compact size.
Posted by a verified traveler on Oct 11, 2019
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Comment from Hotel Management
Oct 12, 2019
by General Manager
Thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Holiday Inn Express Waikiki again in the future.
Jernell R.A. Mendonca,
General Manager
4 out of 5
Posted by a verified traveler on Oct 2, 2019
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Comment from Hotel Management
Oct 3, 2019
by General Manager
Thank you for staying with us and for your gracious rating. On behalf of all of us at Holiday Inn Express Waikiki, we would like to invite you for another outstanding visit.
Jernell R.A. Mendonca,
General Manager
5 out of 5
Location was great 👍 amazing room view as well. Staff was awesome and very helpfull
Posted by a verified traveler on Sep 19, 2019
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Comment from Hotel Management
Sep 20, 2019
by General Manager
We are very glad you chose to stay at Holiday Inn Express Waikiki. Thank you for sharing how much you enjoyed our friendly staff, excellent location, and well-appointed rooms. It was a pleasure to host you, and we look forward to seeing you again soon.
Jernell R.A. Mendonca,
General Manager
3 out of 5
Posted by a verified traveler on Sep 16, 2019
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Comment from Hotel Management
Sep 17, 2019
by General Manager
We appreciate you taking the time to leave your rating and are happy you liked various aspects of your stay. However, we are sorry we were not at our best. We hope to have another opportunity to welcome you back soon.
Jernell R.A. Mendonca,
General Manager
2 out of 5
The property is in a good location. Close to a few different bus stops, ABC stores/7-11, and the beach. However, the room was actually incredibly tiny and uncomfortable (this coming from a single person in a double bed room). The shower only had about 2 temperatures--warm and slightly warmer. And there was an odd smell that wouldn't leave the room. I ended up with the window open most of the time I was there; which, even with the AC, made the room so HOT. I was really glad I ended up not spending that much time in the room. The pool was way too small and dropped rapidly from 3ft to 6ft. The hot tub was hardly warm. On top of all this they charge an extra $100+ resort fee? I didn't find out about this until AFTER I booked the room and got there. The woman at the front desk explained it so fast and mumbled I has to ask her to repeat it. And she did... in the same manner so I still don't understand what I paid for after already paying for the room... There's nothing resort about this place other than maybe the location? I've stayed at HIEs before, and at cheap hotels in resort areas and have never come across this BS.
Posted by Anne on Sep 3, 2019
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Comment from Hotel Management
Sep 4, 2019
by General Manager
Anne, thank you for sharing your feedback with us. Although you liked our location, We are truly sorry for the problems you encountered during your stay. We have shared your comments with our housekeeping team to ensure the odor issue in your room is resolved immediately. We are also working with our front desk to make sure we answer the queries of our guests more diligently. If you are in doubt and would like to review your charges further, please get in touch with us anytime. Thank you again, and we hope you will give us a chance to provide you with the hospitality you deserve on a future visit.
Jernell R.A. Mendonca,
General Manager
Thank you for sharing your feedback with us. We are sorry for your disappointment with the size of your room and apologize for the cleanliness issues you encountered. We have shared our comments with our housekeeping team to ensure we are more diligent in our efforts to maintain our rooms. We encourage you to try us again in the near future. We are confident you will enjoy a better stay.
Jernell R.A. Mendonca,
General Manager
5 out of 5
Absolutely beautiful ocean view the minute we stepped into our room! We were very early for checkin after just getting off a cruise and they had a room available within the hour so we got to enjoy the whole day. definitely would stay again!
Posted by a verified traveler on Aug 26, 2019
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Comment from Hotel Management
Aug 27, 2019
by General Manager
Thank you for choosing Holiday Inn Express Waikiki for your post-cruise stay. We are pleased that you loved our rooms and the beautiful views they offer. Thank you again, and we look forward to having you back soon.
Jernell R.A. Mendonca,
General Manager
4 out of 5
Posted by a verified traveler on Aug 13, 2019
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Comment from Hotel Management
Aug 14, 2019
by General Manager
Thank you for being our guest at Holiday Inn Express Waikiki. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
Jernell R.A. Mendonca,
General Manager
5 out of 5
Posted by a verified traveler on Aug 11, 2019
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Comment from Hotel Management
Aug 12, 2019
by General Manager
Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Holiday Inn Express Waikiki, and we look forward to welcoming you back soon.
Jernell R.A. Mendonca,
General Manager
Holiday Inn Express Waikiki offers its guests an outdoor pool, a spa tub, and a fitness center. Public spaces have free WiFi. There's an onsite business center. Free breakfast is available daily. A terrace, tour/ticket assistance, and a vending machine are also featured at Holiday Inn Express Waikiki. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Honolulu hotel is smoke free.
Airport: Honolulu, HI (HNL-Daniel K. Inouye Intl.) (14.5 km / 9 mi)
Parking: Self parking available for a surcharge
Room Amenities
Holiday Inn Express Waikiki offers 596 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided daily.
Flat-screen television
Premium channels
Refrigerator
Microwave
Coffee maker
Shower
Housekeeping (daily)
Hair dryer
Telephone
Air conditioning
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.
Nearby Activities
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Water skiing nearby
Miniature golf on site
Golfing nearby
Snorkeling nearby
Parasailing nearby
Surfing/boogie boarding nearby
Windsurfing nearby
Yoga classes/instruction on site
Ecotours nearby
Boat tours nearby
Hiking/biking trails nearby
Golf lessons available nearby
Kayaking nearby
Sailing nearby
Scuba diving nearby
Scooter/moped rentals nearby
Accessibility
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
Wheelchair accessible path of travel
Accessible bathroom
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No rollaway/extra beds available
No cribs (infant beds) available
Debit cards not accepted
Tax ID - 474136379
Fees
Guests will be asked to pay the following charges at the property:
Resort fee: USD 28.74 per accommodation, per night
The resort fee includes:
Breakfast
Fitness center access
Fitness/yoga classes
Internet access
Newspaper
Phone calls
In-room safe
Additional inclusions
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: USD 35.00 per night (in/out privileges)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
