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Sheraton Waikiki

4-star property
2255 Kalakaua Ave, Honolulu, HI 1-855-201-7819

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4.1 out of 5
Very good!
See all 108 Travelocity Reviews

"Love being on the ocean my balcony was right on the ocean it was so amazing. The infinity pool is awesome. Rumfire had a great happy hour & club area ... " More

By a verified traveler on Mon 16 Sep 2019

Points Of Interest

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Hotel Description

4-star beach hotel near Waikiki Beach

Near beach, shopping

At this Waikiki hotel, you'll be well placed to visit Royal Hawaiian Center and Waikiki Beach Walk, both steps away. Waikiki Beach and International Market Place are also within half a mile (1 km).

Poolside dining

A full-service spa, 3 restaurants, and 2 outdoor pools are all featured at this smoke-free hotel. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and down comforters, the 1636 guestrooms also offer lanais and LCD TVs with satellite channels. Other amenities include WiFi, coffee/tea makers, and free newspapers.

Deluxe Room, 1 King Bed, Oceanfront (Renovated Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Oceanfront (Renovated Room)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, City View (Renovated Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, Multiple Beds, Oceanfront (Larger Guest Room, Renovated)

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Club Suite, Business Lounge Access, Oceanfront (Malia, Renovated Room)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Club Room, 1 King Bed, Business Lounge Access, Oceanfront (Renovated Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Waikiki ratings based on 108 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Waikiki

Everyone (23) Couples (3) Family (1)
1 out of 5

Posted by on Apr 1, 2020

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Comment from Hotel Management

Apr 1, 2020 by Casey O

Aloha Guest, We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Mahalo, Casey O. Guest Experience Team

4 out of 5

Posted by on Sep 30, 2019

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Comment from Hotel Management

Oct 2, 2019 by Guest Experience Team

Aloha Guest, Thank you for choosing to stay with us and posting your positive review. We appreciate knowing that our staff made your stay most enjoyable, and had a memorable experience with everything our hotel has to offer. Thanks again for sharing your feedback at the Sheraton Waikiki. We appreciate your business and look forward to your next visit. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

5 out of 5
Love being on the ocean my balcony was right on the ocean it was so amazing. The infinity pool is awesome. Rumfire had a great happy hour & club area after 9, The edge bar is awesome for a few drinks by the pool. Only thing that was a bit off was there was no King Bed available as we booked but we settled for a double as they are renovating the hotel to make it nicer and we still go our ocean view so all was good.

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 17, 2019 by Manager

Aloha Guest, Thank you for your excellent review of the Sheraton Waikiki. We are so delighted you enjoyed your stay, and especially that you enjoyed Rumfire and Edge Bar! Our goal is for every guest to leave happy, and we apologize for the issues regarding your hotel bed, but glad it was handled appropriately. Your feedback is the best performance measure we have, so thank you again for taking the time to post your comments. We hope to see you again soon! Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

4 out of 5

Posted by on Jul 25, 2019

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Comment from Hotel Management

Jul 26, 2019 by Manager

Aloha Valued Guest, We are pleased that we met most of your expectations. We appreciate your valuable feedback and hope you choose to stay with us whenever your travels bring you back to Waikiki. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

5 out of 5
We loved the infinity pool and the valets were awesome. Check in and check out was very easy. Consierge was not very friendly. Before i book any hotel i will check to be sure if there is construction going on at the property. That was a bit annoying, but being serenaded by the local entertainment helped.

Posted by on May 30, 2019

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Comment from Hotel Management

May 31, 2019 by Manager

Aloha Valued Guest, As our guest, we truly value your comments as it provides an opportunity for us to improve going forward. We are pleased you enjoyed our award-winning pool experience and the genuine hospitality offered by our associates. We are currently in the process of refreshing all of our rooms, and we hope you will consider staying with us again to enjoy our new, contemporary look. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

5 out of 5
Very nice. Would go back soon. I didn’t like that having to rent a chair for pool.

Posted by on May 28, 2019

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Comment from Hotel Management

May 29, 2019 by Manager

Aloha Valued Guest, Thank you for staying at our hotel and for posting your experience. We were pleased to read you enjoyed your overall stay with us. However, we apologize for the disappointment caused by our pool chair rentals. We will certainly share your observations with the appropriate individuals, and we appreciate the feedback. We hope to have another opportunity to welcome you back soon. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

5 out of 5
The whole hotel and grounds! It is our favorite place in the world to stay!

Posted by on May 5, 2019

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Comment from Hotel Management

May 5, 2019 by Sheraton Waikiki Guest Experience Team

Dear Valued Guest, Thank you for choosing Sheraton Waikiki recently and for providing an outstanding review. We are pleased that our hospitality and accommodations exceeded your expectations and that you particularly enjoyed our stunning beaches and beautiful property. It was our pleasure to be a part of your memorable experience here in Hawaii, and we wish you all the best with your travels. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

5 out of 5
Entire vacation was awesome. Staff extremely friendly and helpful. Beautiful inside and out.

Posted by on Mar 24, 2019

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Comment from Hotel Management

Mar 25, 2019 by Guest Experience Team

Dear Guest, Thank you for choosing Sheraton Waikiki for your vacation and posting about your experience. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was our pleasure hosting you, and we look forward to our next opportunity to provide you with another exceptional stay. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

5 out of 5
Service and facility were excellent. There were no problems and everyone was pleasant

Posted by on Mar 4, 2019

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Comment from Hotel Management

Mar 4, 2019 by Manager

Aloha Valued Guest, We were delighted to see we met your expectations. Our highest priority is making sure every guest has a relaxing experience in clean, comfortable accommodations, and we are glad we made that happen for you. Thank you for taking time out of your busy day to share your feedback. We hope to welcome you again soon. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

4 out of 5

Posted by on Dec 31, 2018

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About the Sheraton Waikiki

Location 2255 Kalakaua Ave, Honolulu, HI 96815

Renovations + Closures

This property is closed from 5 May 2020 to 13 August 2020 (dates subject to change).

The property will be renovating from 01 September 2019 to 07 July 2020 (completion date subject to change). The following areas are affected:

  • Select guestrooms

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sheraton Waikiki you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a children's pool, a 24-hour fitness center, and a terrace. For a fee, parking is available. This 4-star Honolulu hotel is smoke free.

  • 1636 guestrooms or units
  • 3 dining venues
  • 2 bars by the pool
  • 26400 sq ft of conference space
  • 2453 sq m of conference space
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Daniel K. Inouye Intl. Airport (HNL) (15.5 km / 9.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Waikiki offers 1636 accommodations with safes and complimentary newspapers. Rooms open to lanais. Pillowtop beds feature down comforters. 35-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This Honolulu hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private lanai
  • Pillowtop beds
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.

RumFire - This beachfront restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Edge of Waikiki - This cocktail bar is located by the pool and specializes in Asian cuisine. Open daily.

Kai Market - Overlooking the ocean and pool, this restaurant serves breakfast and dinner. Open daily.

Hapas Pizza - Onsite restaurant. Open daily.

Honolulu Coffee Company - Onsite coffee shop. Open daily.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Fitness classes on site
  • Canoe on site
  • Sailing nearby
  • Water sports equipment
  • Scuba diving nearby

Spa Services

Spa Khakara has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Minimum age to access spa is 12
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Guests are requested to provide their estimated arrival details in advance.

Anyone traveling to Hawaii is required to self-quarantine for 14 days upon arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 120.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Tax ID - GE/TA-069-973-6064-01. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is GE/TA-069-973-6064-01. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.

  • Service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Global Cleanliness Council (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Tax ID - GE/TA-069-973-6064-01
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 41.39 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Fitness/yoga classes
  • Internet access
  • Newspaper
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 35.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Airport shuttle fee: USD 16.00 per person (one-way)
  • Airport shuttle fee per child: USD 16.00 (one-way)
  • Self parking fee: USD 35.00 per day
  • Valet parking fee: USD 45.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 120.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Hotel Waikiki
  • Sheraton Waikiki
  • Waikiki Sheraton
  • Honolulu Sheraton
  • Sheraton Honolulu
  • Sheraton Hotel Honolulu
  • Sheraton Waikiki Hawaii/Honolulu
  • Sheraton Waikiki Honolulu
  • Sheraton Waikiki Hotel Honolulu
  • Sheraton Waikiki Hotel
  • Sheraton
  • Sheraton Waikiki Hotel
  • Sheraton Waikiki Honolulu
  • Sheraton Waikiki Hotel Honolulu

You should know

  • Sheraton Waikiki offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8:00 AM to 8:00 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.