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"Farther from the beach than we expected. Also saw a couple of crawling bugs in our room " More

By a verified traveler on Tue 14 Jan 2020

Hotel Description

Hotel near Hawaii Convention Center in Honolulu

Oceanside stay

Within a 15-minute walk of this Waikiki hotel, you'll find Hawaii Convention Center and Royal Hawaiian Center. Ala Moana Center and Waikiki Beach are also within 2 miles (3 km).

Dining, outdoor pool

This hotel features an outdoor pool, a fitness center, and a restaurant. Enjoy the a rooftop terrace and perks like free WiFi. Self parking, dry cleaning, and luggage storage are also offered.

Comfy beds, WiFi

Featuring conveniences like refrigerators and microwaves, the 262 guestrooms also offer lanais and LCD TVs with DVD players. Other amenities include pillowtop beds, WiFi, and coffee/tea makers.

Luxury Suite, 1 Bedroom, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Diamond Head View

Bed Count 1 King Bed Maximum Occupancy 4 Max

City View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Partial Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Aqua Palms Waikiki ratings based on 209 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Aqua Palms Waikiki

Everyone (19) Couples (3) Family (6)
3 out of 5
Farther from the beach than we expected. Also saw a couple of crawling bugs in our room

Posted by on Jan 14, 2020

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Comment from Hotel Management

Jan 14, 2020 by Aqua Palms Desk

Thank you for your feedback. We will be addressing your concerns.

2 out of 5
Absolutel rip-offf. Rates charged on your website are totally bogus as they do NOT include fees that are added by hotel. It is false advertising.. Also I can not get a separate folio as required by my company. RACKET I will never use Travelocity again and will advise my company of the same

Posted by on Dec 18, 2019

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Comment from Hotel Management

Dec 18, 2019 by Aqua Palms Desk

Thank you for your feedback. We will be addressing your concerns.

2 out of 5
Bed was very bad!!! Loud fan I’m bathroom When asked to switch rooms the other option was equally bad

Posted by on Dec 4, 2019

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Comment from Hotel Management

Dec 5, 2019 by Aqua Palms Desk

Aloha and thank you very much for taking the time to share your thorough review. We are glad to learn that your accommodations were a satisfactory vacation home. However, your extensive feedback has shed light on some concerning details that we are dedicated to improving and we sincerely apologize for your inconvenience. Your valuable review will help us to improve as we are dedicated to the safety and comfort of our guests. It is our hope that we will have another opportunity to better serve you in the future. Thank you.

5 out of 5
Old window air conditioning. Noisy and inefficient

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 2, 2019 by Front Desk

Thank you for your feedback. We will be addressing your concerns.

2 out of 5
Shower water ran continuously! Asked the front desk to have it repaired no one ever came for 3 days! Asked again and they said they would fix it after we checked out.

Posted by on Nov 16, 2019

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Comment from Hotel Management

Nov 17, 2019 by Front Desk

We are very sorry to hear your vacation was impacted negatively due to the shower water running. Thank you very much for your feedback we will take this into review. Mahalo

4 out of 5

Posted by on Sep 30, 2019

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Comment from Hotel Management

Oct 1, 2019 by Guest Services and Team

Thank you for staying with us. We appreciate your review. We hope you had a great time during your stay with us and look forward to your next visit. Mahalo!

3 out of 5
People were nice and helpful. Place is just older. No cold water! It’s just hot and hotter. Room was just a basic hotel room. Everything is expensive in Hawaii though.

Posted by on Sep 18, 2019

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Comment from Hotel Management

Sep 20, 2019 by Guest Services and Team

Thank you for staying with us. We appreciate your feedback for it helps us to improve. We sincerely apologize for the inconvenience you've encountered during your stay. We will definitely inform the right department head of the issues and please contact us at 808-947-7256.

5 out of 5
Great location; reasonable rates. comfortable beds, friendly front desk. Parking available off-street is a little snug but half the cost of other hotels.

Posted by on Sep 18, 2019

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Comment from Hotel Management

Sep 19, 2019 by Guest Services

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Staff name Guy Maintenance staff (forgot his name) They both went over and above to help make it stay pleasant

Posted by on Sep 14, 2019

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Comment from Hotel Management

Sep 16, 2019 by Guest Services

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 13, 2019 by Guest Services

Thanks for staying with us. We appreciate your feedback!

Property Features

There's a restaurant on site. Public spaces have free WiFi. Aqua Palms Waikiki offers its guests an outdoor pool and a fitness center. A rooftop terrace, tour/ticket assistance, and barbecue grills are also featured at Aqua Palms Waikiki. For a fee, parking is available. This Honolulu hotel is smoke free.

  • 262 guestrooms or units
  • 12 levels
  • Dining venue
  • Terrace on the roof
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Honolulu, HI (HNL-Daniel K. Inouye Intl.) (13.9 km / 8.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Aqua Palms Waikiki offers 262 accommodations with DVD players and laptop-compatible safes. Rooms open to lanais. Beds feature pillowtop mattresses. 42-inch LCD televisions come with video-game consoles. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Honolulu hotel provides wireless Internet access for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private lanai
  • Pillowtop beds
  • LCD television
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

IHOP - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Boat tours nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Anyone traveling to Hawaii, including travel between islands, on or before Tuesday, June 30, is required to self-quarantine for 14 days upon arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Tax ID - TA-186-276-2496-01. Safety features at this property include a fire extinguisher, a smoke detector, and window guards. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Each guestroom is kept vacant for a minimum of 24 hours between bookings. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is TA-186-276-2496-01. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Tax ID - TA-186-276-2496-01
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.74 per accommodation, per night

The resort fee includes:

  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Shuttle service
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Self parking fee: USD 28 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aqua Palms
  • Aqua Palms Hotel
  • Aqua Palms Hotel Waikiki
  • Aqua Palms Waikiki
  • Aqua Waikiki Palms
  • Palms Waikiki
  • Waikiki Aqua Palms
  • Waikiki Palms
  • Aqua Palms Honolulu
  • Aqua Palms Spa Honolulu
  • Aqua Palms Waikiki Hawaii/Honolulu
  • Aqua Palms Waikiki Hotel Honolulu
  • Aqua Palms Waikiki Hotel
  • Aqua Palms Waikiki Hotel
  • Aqua Palms Waikiki Honolulu
  • Aqua Palms Waikiki Hotel Honolulu

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.