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"The staff was really helpful, especially during these crazy times " More

By a verified traveler on Thu 22 Oct 2020

Hotel Description

Hotel near Hawaii Convention Center in Honolulu

Oceanside stay

Within a 15-minute walk of this Waikiki hotel, you'll find Hawaii Convention Center and Royal Hawaiian Center. Ala Moana Beach Park and Ala Moana Center are also within 2 miles (3 km).

Dining, outdoor pool

This hotel features an outdoor pool, a fitness center, and a restaurant. Enjoy the a rooftop terrace and perks like free WiFi. Self parking, dry cleaning, and luggage storage are also offered.

Comfy beds, WiFi

Featuring conveniences like refrigerators and microwaves, the 262 guestrooms also offer lanais and LCD TVs with DVD players. Pillowtop beds, WiFi, and coffee/tea makers are also available. Housekeeping is available on request.

Room, City View (Newly Renovated)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$99* Per night/room May 18 - May 19

Luxury Suite, 1 Bedroom, Kitchen (Newly Renovated)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Diamond Head View (Newly Renovated)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Partial Ocean View (Newly Renovated)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Aqua Palms Waikiki ratings based on 25 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Aqua Palms Waikiki

Everyone (12) Couples (3) Family (7)
4 out of 5

Posted by on Apr 20, 2021

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Comment from Hotel Management

May 4, 2021 by Aqua Palms Staff

Thank you so much for your time and patronage! We hope you visit us again soon.

5 out of 5

Posted by on Apr 20, 2021

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Comment from Hotel Management

May 11, 2021 by Aqua Palms Staff

Thank you so much for your time and your review! We truly appreciate it and we hope to see you again soon!

5 out of 5

Posted by on Mar 15, 2021

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Comment from Hotel Management

May 11, 2021 by Aqua Palms Staff

Thank you for your time and review! We truly appreciate it!

5 out of 5
The staff was really helpful, especially during these crazy times

Posted by on Oct 22, 2020

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Comment from Hotel Management

Oct 24, 2020 by Aqua Palms Desk

Aloha, Thank you for staying with us. Mahalo,

3 out of 5
Farther from the beach than we expected. Also saw a couple of crawling bugs in our room

Posted by on Jan 14, 2020

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Comment from Hotel Management

Jan 14, 2020 by Aqua Palms Desk

Thank you for your feedback. We will be addressing your concerns.

2 out of 5
Absolutel rip-offf. Rates charged on your website are totally bogus as they do NOT include fees that are added by hotel. It is false advertising.. Also I can not get a separate folio as required by my company. RACKET I will never use Travelocity again and will advise my company of the same

Posted by on Dec 18, 2019

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Comment from Hotel Management

Dec 18, 2019 by Aqua Palms Desk

Thank you for your feedback. We will be addressing your concerns.

2 out of 5
Bed was very bad!!! Loud fan I’m bathroom When asked to switch rooms the other option was equally bad

Posted by on Dec 4, 2019

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Comment from Hotel Management

Dec 5, 2019 by Aqua Palms Desk

Aloha and thank you very much for taking the time to share your thorough review. We are glad to learn that your accommodations were a satisfactory vacation home. However, your extensive feedback has shed light on some concerning details that we are dedicated to improving and we sincerely apologize for your inconvenience. Your valuable review will help us to improve as we are dedicated to the safety and comfort of our guests. It is our hope that we will have another opportunity to better serve you in the future. Thank you.

5 out of 5
Old window air conditioning. Noisy and inefficient

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 2, 2019 by Front Desk

Thank you for your feedback. We will be addressing your concerns.

2 out of 5
Shower water ran continuously! Asked the front desk to have it repaired no one ever came for 3 days! Asked again and they said they would fix it after we checked out.

Posted by on Nov 16, 2019

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Comment from Hotel Management

Nov 17, 2019 by Front Desk

We are very sorry to hear your vacation was impacted negatively due to the shower water running. Thank you very much for your feedback we will take this into review. Mahalo

4 out of 5

Posted by on Sep 30, 2019

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Comment from Hotel Management

Oct 1, 2019 by Guest Services and Team

Thank you for staying with us. We appreciate your review. We hope you had a great time during your stay with us and look forward to your next visit. Mahalo!

Property Features

There's a restaurant on site. Public spaces have free WiFi. Aqua Palms Waikiki offers its guests an outdoor pool and a fitness center. A rooftop terrace, tour/ticket assistance, and barbecue grills are also featured at Aqua Palms Waikiki. For a fee, parking is available. This Honolulu hotel is smoke free.

  • 262 guestrooms or units
  • 12 levels
  • Dining venue
  • Terrace on the roof
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Daniel K. Inouye Intl. Airport (HNL) (13.9 km / 8.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Aqua Palms Waikiki offers 262 accommodations with DVD players and laptop-compatible safes. Rooms open to lanais. Beds feature pillowtop mattresses. 42-inch LCD televisions come with video-game consoles. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Honolulu hotel provides wireless Internet access for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Private lanai
  • Pillowtop beds
  • LCD television
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

IHOP - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:00 AM - 10:30 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6:00 AM - 10:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - TA-186-276-2496-01

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is TA-186-276-2496-01. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health & Safety Standards (Hawai'i - USA). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA).

  • Guest accommodation is sealed after cleaning
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines COVID-19 Health & Safety Standards (Hawai'i - USA)
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - TA-186-276-2496-01
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.74 per accommodation, per night

The resort fee includes:

  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Shuttle service
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 28 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aqua Palms
  • Aqua Palms Hotel
  • Aqua Palms Hotel Waikiki
  • Aqua Palms Waikiki
  • Aqua Waikiki Palms
  • Palms Waikiki
  • Waikiki Aqua Palms
  • Waikiki Palms
  • Aqua Palms Honolulu
  • Aqua Palms Spa Honolulu
  • Aqua Palms Waikiki Hawaii/Honolulu
  • Aqua Palms Waikiki Hotel Honolulu
  • Aqua Palms Waikiki Hotel
  • Aqua Palms Waikiki Hotel
  • Aqua Palms Waikiki Honolulu
  • Aqua Palms Waikiki Hotel Honolulu

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.