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4.3 out of 5

"Loved it ♡❤/ it was great ! " More

By a verified traveler on Wed 17 Nov 2021

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Hotel Description

4-star beachfront hotel with outdoor pool

Beachside getaway

Within a 15-minute walk of the hotel, you'll find Coconut Marketplace and Waipouli Beach. Lae Nani Beach and Wailua Beach Park are also within 2 miles (3 km).

Poolside dining

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 4 conference rooms, as well as the business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Free WiFi, balconies

Featuring conveniences like refrigerators and coffee/tea makers, the 314 guestrooms also offer free WiFi and TVs with cable channels. Balconies, room service, and free local calls are also available. Housekeeping is available on request.

Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$399* Per night/room May 30 - May 31

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Queen Bed, View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sheraton Kauai Coconut Beach Resort ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Kauai Coconut Beach Resort

Couples (2) Family (1)
5 out of 5
Loved it ♡❤/ it was great !

Posted by on Nov 17, 2021

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Comment from Hotel Management

Nov 19, 2021 by General Manager

We're so happy to hear that you had such a positive and relaxing stay at Sheraton Kauai Coconut Beach Resort. Please do not hesitate to visit us again in the future.

4 out of 5
Loved the new pool. Disliked room service, called twice for needed toilet paper and towels. Hotel offers water dispensers and emptied water bottles left in room thrown away when room cleaned which left us having to buy more water and not use the dispenseries offered. Waiter at Crooked Surf very rude.

Posted by on Sep 17, 2021

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Comment from Hotel Management

Sep 20, 2021 by General Manager

Dear Maricela, We enjoyed hosting you as our guest at Sheraton Kauai Coconut Beach Resort. We're so pleased you loved our gorgeous pool area, and we trust you found your room to be comfortable. However, we apologize if you ran short on room supplies. Please know that our friendly front desk team is always available should you need additional bathroom items. We're saddened that you didn't receive the service you had expected at The Crooked Surf, but we do hope you found the food to be delicious. Whether you are looking for oceanfront accommodations or unparalleled views of the mountains, you know you can count on us to deliver. Please come back to see us again!

4 out of 5
Location was best. Of course it would have been nice to be more truthful about some of the things... such as "free WiFi" nope... I PAID FOR IT! RESORT FEE. Complimentary drink... NOPE! I PAID FOR IT! RESORT FEE. FREE PARKING for car... NOPE!!!! I PAID FOR IT RESORT FEE!!! Please... it might sound terrific to state you getting this and that, but in reality you are being charged for it. People are magically transformed, and tend to forget.

Posted by on Mar 6, 2020

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Comment from Hotel Management

Mar 20, 2020 by rg

Thank you for taking the time to share your valuable feedback. My name is Rhonda Garcia and I am the Rooms Operations Manager at the Sheraton Kauai Coconut Beach Resort. Unfortunately, it was brought to my attention that we fell short of meeting your expectations when you arrived at the Sheraton Kauai Coconut Beach Resort. In order to better uphold our commitment to deliver exceptional service to every guest, from arrival to departure, I have shared your feedback with the appropriate hotel team in order to improve our guest service experience. Thank you for your feedback, and we hope to welcome you again whenever your travels bring you back to Kapa'a. Sincerely, Rhonda Garcia

About the Sheraton Kauai Coconut Beach Resort

Location 650 Aleka Loop, Kapaa, HI 96746

Property Features

Sheraton Kauai Coconut Beach Resort offers its guests a children's pool, an outdoor pool, a health club, and a spa tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 7834 square feet (728 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Kauai Coconut Beach Resort. Self parking is free. A complete renovation of Sheraton Kauai Coconut Beach Resort was completed in October 2019. This 4-star Kapaa hotel is smoke free.

  • 314 guestrooms or units
  • 4 levels
  • 7834 sq ft of conference space
  • 728 sq m of conference space
  • Built in 1978
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Sheraton Kauai Coconut Beach Resort offers 314 accommodations with safes and coffee/tea makers. Rooms open to balconies. Televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:00 AM to 11:00 AM.

First Light Coffee & Bar - Overlooking the pool, this coffee shop serves breakfast only.

The Crooked Surf - This beachfront bar specializes in Hawaiian cuisine and serves lunch, dinner, and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Ecotours nearby
  • Golfing nearby
  • Snorkeling nearby
  • Bicycle rentals on site
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - TA-091-847-0656-02

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is TA-091-847-0656-02. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - TA-091-847-0656-02
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Health club access
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Bicycle storage
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Concierge service
  • Parking
  • Laundry facilities
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15.00 and USD 26.00 for adults, USD 10.00 and USD 26.00 for children (approximately)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Kauai
  • Courtyard Kauai Coconut Beach
  • Courtyard Marriott Kauai Coconut Beach
  • Courtyard Marriott Kauai Coconut Beach Hotel
  • Courtyard Marriott Kauai Coconut Beach Hotel Kapaa
  • Courtyard Marriott Kauai Coconut Beach Kapaa
  • Kauai Coconut Beach
  • Kauai Courtyard
  • Kauai Marriott Courtyard
  • Marriott Courtyard Coconut Beach Kauai
  • Resortquest Kauai Beach Makaiwa
  • Courtyard By Marriott Kauai At Coconut Beach Kapaa
  • Courtyard By Marriott Kauai At Coconut Beach Hotel Kapaa
  • Sheraton Kauai Coconut Kapaa
  • Sheraton Kauai Coconut Beach Resort Hotel
  • Sheraton Kauai Coconut Beach Resort Kapaa
  • Courtyard by Marriott Kauai at Coconut Beach
  • Sheraton Kauai Coconut Beach Resort Hotel Kapaa

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.