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Grand Hyatt Kauai Resort and Spa

4.5-star property
1571 Poipu Road, Koloa, HI 1-855-201-7819

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4.8 out of 5
Exceptional!
See all 21 Travelocity Reviews

"Grand Hyatt Kauai is my happy place! I believe this was our fourth or fifth stay at the hotel, so we have had opportunity to see changes over time. Wh ... " More

By a verified traveler on Tue 01 Oct 2019

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Hotel Description

4.5-star beachfront resort near Poipu Beach

Beachfront retreat

Within a 10-minute walk of this Poipu resort, you'll find Poipu Bay Golf Course and Shipwreck Beach. Also, Makawehi Lithified Cliffs is within half a mile (1 km) and Poipu Beach is within 2 miles (3 km).

Poolside dining

This luxury resort features a golf course, a full-service spa, and 6 restaurants. There's fun for all ages with a lazy river and a children's club, and families will appreciate the onsite laundry facilities. Enjoy a meal in one of the 2 coffee shops/cafés and free perks like free self parking and WiFi in public areas.

Free Internet, iPod docks

The 602 guestrooms offer free WiFi and free wired Internet, LCD TVs with cable channels, and thoughtful touches like espresso makers and bathrobes. Lanais, iPod docks, and refrigerators are also available.

Room, 2 Queen Beds, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Hyatt Kauai Resort and Spa ratings based on 21 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hyatt Kauai Resort and Spa

Everyone (14) Couples (3) Family (1)
5 out of 5

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 18, 2020 by GHK

Thank you for your 5 out of 5 review rating! We hope you'll stay with us again. Mahalo!

5 out of 5
Grand Hyatt Kauai is my happy place! I believe this was our fourth or fifth stay at the hotel, so we have had opportunity to see changes over time. While the visitors to the hotel this time seemed lacking in class (leaving pool towels and coffee cups in the hallways), the staff remained of the highest quality. There were some renovations being done on one side but this did not impact our enjoyment of the hotel and the lovely grounds. The food at the restaurants and the terraces was excellent and, again, service was excellent. Front lobby staff, housekeeping staff, and valet staff all were gracious and accommodating and provided their services with aloha. Thank you all for another wonderful stay!

Posted by , from Northern California on Oct 1, 2019

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Comment from Hotel Management

Oct 1, 2019 by GHK

Aloha Patricia R, Welcome back! Thank you for your loyalty to Hyatt. We hope you'll return back to your happy place soon! Mahalo, Grand Hyatt Kauai

5 out of 5
I liked the pools and beach access. The drinks were priced high especially if staying and using the pool area all week.

Posted by on Sep 14, 2019

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Comment from Hotel Management

Sep 17, 2019 by GHK

Mahalo for sharing your experience at the resort. We look forward to future stays. Aloha!

5 out of 5
Beautiful property. Location was great and close to other dinning and shopping options. Not overly crowded. Also had a beautiful beach with hiking options nearby. Beach (like most on Kauai) is not kid friendly. Waves and current too strong for small kids. Food options at the hotel were limited. We ended up eating off site most of the time. We did have dinner at Tide Pools restaurant one night and it was very good, but pricey.

Posted by on Mar 17, 2019

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3 out of 5
Had issues with booking excursions. We booked the 90 minute which we were told by the Grand Hyatt concierge was confirmed. We booked on Sunday the morning we arrived to insure we were all set to do the tour before we left Wednesday night. We would never have booked a flight that was not happening for sure to avoid what has just happened. We then we a call yesterday saying the flight was never confirmed so we switched to the 60 minute (only staying with your company because I confirmed with the girl on the phone that JH are only ones who do doors off & that we wanted to do the doors off.) Then we show up just now & they tell us no it was never confirmed for the 90 & the one we are going on is doors on. Feeling super scammed & like we were given incorrect info just to lock us into a flight with you guys with no cancellation because it was booked within 24 hours. Both the clerk at your company & the conceirge are blaming it on the other person, yet no one is offering us resolution to this issue. I live on Oahu & brought my dad out here to have an amazing experience & it was very stressful & was not what we were told it would be. As far as the confirmation proof requested by whoever I was speaking to on your Instagram - All I was given was a ticket from the concierge which I gave to the clerk at the desk when we got your location, did not receive any email or anything, but he should have the ticket we gave him from the concierge I appreciate your attention with this matter.

Posted by on Jan 27, 2019

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5 out of 5

Great time

Found the hotel/resort to be everything as reviewed. Lovely setting, great amenities, good food and pool with lazy river. It's a large resort but easy to get around and the ability to self park was a plus. We were surprised by the refillable water bottles and resort/pool bag in the room. Refrig and coffee maker were handy. All in all, great place to stay.

Posted by , from Phoenix on Jul 21, 2017

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5 out of 5

Great quality and service

The staff was unfailingly delightful. Although this is a big resort, it never felt crowded at all, which was remarkable. Very family and kid-friendly, but we (a middle-aged couple) had a great time as well. Rooms are quiet and comfortable. The pools are amazing. They are not square--they have natural volcanic rock sides and are a series of interconnected pools. Some are designated for 14+ ("adults") only. There is a lazy river connecting some of the pools so you can float away. There is also a saltwater lagoon that they constructed, surrounded by sand, so you can get the full beach experience without worrying about dangerous currents (a significant concern in the area). The concierge staff (contracted out to Expedia) was super-knowledgeable and helpful, for everything from excursions to dinner reservations. If you need a towel for an excursion, you can get one from the valet and return it when you get back to the resort. Towel are also available at the pools. If you didn't rent a car when you arrived at Lihue airport, you can rent from Avis right in the hotel lobby. Because the resort is so large, you end up doing a lot of walking, so that's something to be aware of if you have mobility issues. My husband had an excellent massage at the spa. Overall, it is an expensive place, but it was a great experience. I also appreciate how they have gone green--they provide reusable water bottles and have bottle

Posted by on Apr 2, 2017

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5 out of 5

The layout of the hotel

Pros: The hospitality , the staff the set up , layout of the hotel the views.
Cons: Prices in the food specially at breakfast and drinks a little bite high
Location: The shopping area Kukulula,nice restaurants,1849 EXCELLENT, Icecream at Lapperts. North shore is worth visiting, ATV Tour!!!Catamaran to see caves
The set up of the lagoon , river and pool facilities make the view and the spaces private and comfortable to enjoy at any point form the rooms a great view , at the pool you have space and privacy form other guest and the are for the children is nice to enjoy as well . The location is excellent, very close to Poipu and restaurants , for a night out . The beach at the hotel is very nice and with easy access and with no rocks as the other beaches. The staff is very helpful and made our stay comfortable and very pampered....as honeymooners. The Spa is excellent and the free classes offered where very good and fun ! The food, very good breakfast ...a little over priced but good and the pool area snacks were very good and large portions. Drinks good. The view and set up of the restaurants bring a calm and relaxing feeling. For the last afternoon while waiting for departure they have a hospitality room ....very impressed, once again every detail to make your stay relaxing ,comfortable until the last minute .

Posted by on Mar 7, 2017

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5 out of 5

Beautiful resort, close to everything

Cons: Could add more vegetarian options for dining
Clean rooms, friendly staff, and convenient location. Would stay again.

Posted by on Jan 7, 2017

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5 out of 5

A total resort.

The hotel was an escape and there was no need to leave the hotel to find island paradise.

Posted by , from San Juan Capistrano, CA on Aug 5, 2016

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About the Grand Hyatt Kauai Resort and Spa

Location 1571 Poipu Road, Koloa, HI 96756

Renovations + Closures

This property is closed from March 26 2020 to February 28 2021 (dates subject to change).

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Grand Hyatt Kauai Resort and Spa offers its guests a full-service spa, a golf course, 3 outdoor swimming pools, and 3 spa tubs. There are 6 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this resort measures 64000 square feet (5946 square meters) and includes conference space. A 24-hour health club, a sauna, and spa services are also featured at the luxury Grand Hyatt Kauai Resort and Spa. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Koloa resort.

  • 602 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 2 bars by the pool
  • 9 bars or lounges
  • 2 coffee shops
  • 64000 sq ft of conference space
  • 5946 sq m of conference space
  • Built in 1990
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Lazy river
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Lihue, HI Airport (LIH) (24.2 km / 15.1 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Grand Hyatt Kauai Resort and Spa offers 602 accommodations with iPod docking stations and espresso makers. Rooms open to lanais. LCD televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and microwaves can be requested.

  • Private lanai
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Espresso maker
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 11:00 AM.

Grand Hyatt Kauai Resort and Spa has 6 restaurants serving breakfast, lunch, and dinner.

Tidepools - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Ilima Terrace - This restaurant overlooks the ocean and specializes in American cuisine. A children's menu is available. Open daily.

Hale Nalu - This restaurant specializes in American cuisine and is located by the pool. Open daily.

Poipu Bay Club House - This café serves light fare only. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

3 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a golf course, outdoor tennis courts, a lazy river, and a waterslide.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Golfing on site
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Tennis lessons on site
  • Cave exploring/spelunking nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Horse riding nearby
  • Playground on site
  • Boat tours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Water sports equipment
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Free bicycles nearby

Spa Services

ANARA Spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

Guests under 14 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 14
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - TA-207-370-2400-01

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is TA-207-370-2400-01. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; masks are required in public areas. Enhanced food service safety measures are in place. The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.

  • Service animals are allowed
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - TA-207-370-2400-01

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 22.99 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Fitness/yoga classes
  • Internet access
  • Phone calls
  • Faxes
  • In-room safe
  • In-room safe and safe insurance
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 45 per person (approximately)
  • Valet parking fee: USD 30.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt Kauai
  • Grand Hyatt Kauai Koloa
  • Grand Hyatt Kauai Resort
  • Grand Hyatt Kauai Resort Koloa
  • Grand Hyatt Resort Kauai
  • Hyatt Grand Kauai
  • Hyatt Kauai
  • Hyatt Kauai Resort
  • Hyatt Resort Kauai
  • Kauai Grand Hyatt
  • Grand Hyatt Kauai Resort Spa
  • Grand Hyatt Kauai Spa Koloa
  • Grand Hyatt Kauai Resort and Spa Koloa
  • Grand Hyatt Kauai Resort and Spa Resort
  • Grand Hyatt Kauai Resort and Spa Resort Koloa

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.