Four Seasons Resort Maui at Wailea ratings based on 17 Verified Reviews
Review Summary
4.8
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Four Seasons Resort Maui at Wailea
Everyone (12)Couples (2)Family (1)
5 out of 5
Exceptional staff and customer service attentive to your every need.
Posted by Rob on Jul 29, 2022
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Comment from Hotel Management
Aug 15, 2022
by Ben Shank
Aloha Rob,
Thank you so much for your review and kind words. We are delighted that you had such a wonderful stay and look forward to welcoming you back soon!
Warm regards,
Ben Shank
General Manager
5 out of 5
The cost of food seemed very high
Posted by a verified traveler on Aug 7, 2021
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Comment from Hotel Management
Aug 9, 2021
by Ben Shank
Aloha Traveler,
Thank you for your five-star rating. We appreciate you pointing out areas for improvement and we will be sure to share your feedback with our team. We look forward to welcoming you back soon!
Warm regards,
Ben Shank
General Manager
5 out of 5
Best customer service hands down! Price of food could've been a little lower.
Posted by a verified traveler on Aug 31, 2019
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5 out of 5
The staff were all very kind and helpful with great energy and smiles making our experience amazing!
Posted by a verified traveler on Mar 29, 2019
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5 out of 5
Posted by a verified traveler on Feb 25, 2019
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2 out of 5
They Tried.
We were greeted and treated wonderfully throughout our stay at the Four Seasons. Our problem with the hotel were cockroaches in the rooms and a broken door. We ended up staying in three different rooms while at the Four Seasons. Our first room, with beautiful views of the bay, had giant cockroaches the first night we were there. I mentioned to the front desk the next morning of our issue, and we were very quickly moved to another room, which was lovely. Two mornings later, we found cockroaches in the bathroom. We moved again, the hotel was gracious enough to put us in a very lovely ocean view suite for our troubles. The only problem with that room, the very first morning we were in the room, we found the entry door ajar, after being down at the beach. The latch had broken, preventing the door from closing completely.
The staff and management really did try very hard to make it an enjoyable experience for us. We felt horrible calling to tell them of our issues every other day. The customer service was great, the cockroaches not so much. For the price one pays for any room at the Four Seasons, it isn't unreasonable to expect and receive one vermin free, or one with properly closing doors. By the end of the stay, we were ready to go home. I will say it will be a while before I try another Four Seasons. Loved the people, little shaky on their rooms.
On the upside, adult pool and service was terrific. There were turtles in the waters off the beach!!
Posted by Jen on Jul 27, 2018
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5 out of 5
Beautiful!
Pros:The hotel was clean, beautiful, and had spectacular views!
Location:The location was pretty good. Very country. Which we liked. The only thing is it took about a hour to get to our specific luau. Scenery was great!
We had a wonderful experience. The hotel was beautiful, it was right on the beach and the staff was excellent. I gave guest service my itinerary that i put together before i left and she called the places and made sure we still had reservations and transportation! She even helped up book the hike we wanted. I would definitely stay there again and definitely recommend them to everyone. I can not express how great the Four Seasons was. Thank you for making out trip memorable!
Posted by Courtney , from Lumberton, TX on Mar 27, 2018
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5 out of 5
Beautiful hotel next to gorgeous beach.
Pros:We liked the cleanliness, friendliness, and beauty.
Location:Excellent for shopping, kayaking, paddle boarding, whale watching, swimming, and snorkeling. It was a short drive for hiking and fishing.
The staff was excellent. The hotel restaurants were excellent. The accommodations were excellent.
Posted by Dan, from Dallas on Mar 19, 2018
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5 out of 5
Honeymoon
Thank you again to the amazing staff at the four seasons for making our honeymoon so memorable.
Posted by Jason, from Chicago on Oct 28, 2017
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5 out of 5
Absolutely, the Best Hotel in the US.
The staff is outstanding from top to bottom.
Everything is can do.
Posted by a verified traveler on Feb 19, 2017
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Frequently Asked Questions
Four Seasons Resort Maui at Wailea is 16.8 mi (29-min drive) away from the Kahului Airport (OGG) airport, the closest popular airport to the property.
Airport shuttle services are not available at Four Seasons Resort Maui at Wailea.
This resort is on the beach. Don't forget your sunscreen!
Free breakfast isn't offered at Four Seasons Resort Maui at Wailea, but full breakfast is offered for a fee of between USD 27.00 and 54.00 for adults, USD 7.00 and 16.00 for children. It's available every day from 6:00 AM to 11:30 AM.
No, there is no casino at this resort.
Check-in is from 3:00 PM - midnight.
Free parking is not available at this resort. Valet parking is available for USD 50.00 per night.
Four Seasons Resort Maui at Wailea features 3 outdoor pools and a children's pool.
There are 3 onsite restaurants, offering options like Italian cuisine, ocean views, and a poolside location.
This resort has a spa, which features facials, massages, and aromatherapy.
Four Seasons Resort Maui at Wailea is 6.7 mi away from Kihei.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
