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Red Lion Inn & Suites Fayetteville at Cross Creek Mall

2.5-star property
562 Cross Creek Mall, Fayetteville, NC 1-855-201-7819

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3.6 out of 5
Good!
See all 17 Travelocity Reviews

"Very clean, bed as very comfortable. It is pretty basic, but goo dfor thosea who just need a clean place to get some sleep. " More

By a verified traveler on Wed 30 Sep 2020

Points Of Interest

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Hotel Description

Hotel near Cross Creek Mall in Fayetteville

Heart of Fayetteville

With a stay at this Westover hotel, you'll be within half a mile (1 km) of Cross Creek Mall and 6 miles (10 km) of Fort Bragg. Cape Fear Valley Medical Center and Airborne and Special Ops museum are also within 6 miles (10 km).

Free perks

This hotel features a fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, cable TV

In addition to TVs with cable channels, the 129 guestrooms offer free WiFi and coffee/tea makers. Hair dryers, phones, and ironing boards are also available.

Standard Room, 1 King Bed, Accessible (Roll In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$53* Per night/room Jan 24 - Jan 25

Premium Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Red Lion Inn & Suites Fayetteville at Cross Creek Mall ratings based on 17 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Red Lion Inn & Suites Fayetteville at Cross Creek Mall

Everyone (8) Couples (1) Family (5)
4 out of 5
Very clean, bed as very comfortable. It is pretty basic, but goo dfor thosea who just need a clean place to get some sleep.

Posted by , from Jefferson, IA on Sep 30, 2020

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Comment from Hotel Management

Sep 30, 2020 by Troy D. Billups

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. We are delighted to hear that you had a great stay. We take great pride in meeting your expectations and strive to improve on every visit. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

3 out of 5
The staff were very friendly and always helpful. I didn't like that the units doors were on the outside---I like to be on a hallway inside a motel. Also, the elevator was broken so I had to stay on first floor.

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 18, 2019 by Troy D. Billups

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. We are delighted to hear that you had a great stay. We take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We do apologize about the elevator not being in service, we have contacted the repair service to handle the issue and have fixed it. Also we do have interior rooms, but they are solely on the 3rd floor of the property. We are currently upgrading the property and I invite you to come back and check out the changes. Thank you again for your time and come visit us again soon!

5 out of 5
I loved the breakfast buffet food was good and it was one of the best we have gad in a while.Room was clean and well kept. Staff was very helpful when pre boarding for out flight. Thanks

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 16, 2019 by Shalonda

Hello and thank you for completing a guest survey. We take pride in delivering a memorable experience. We hope to see you again in the future and hope you have a great day.

5 out of 5
Friendly staff, nice pool, only problem was noise from the highway.

Posted by on Sep 29, 2019

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Comment from Hotel Management

Sep 30, 2019 by Shalonda

Hello and thank you for sharing your feedback about your stay. Your feedback is important to the success of our property. Please come back and see us again real soon.

5 out of 5
I enjoyed how close to fort Bragg it was, really convenient. I wasn’t a huge fan of the shower.

Posted by on May 23, 2019

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Comment from Hotel Management

May 24, 2019 by Shalonda

Hello and thanks for your feedback. We will do better to wow you the next time.

5 out of 5

Posted by on Feb 16, 2019

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Comment from Hotel Management

Apr 2, 2019 by Shalonda

We are so grateful that you enjoyed your stay and our wonderful staff. We work hard to provide a memorable stay. Thanks for the great review and hope you have and awesome day!

4 out of 5
Nice stay for overnight. Decent breakfast with everything.

Posted by on Jan 6, 2019

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Comment from Hotel Management

Jan 7, 2019 by Shalonda

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. We are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

3 out of 5
Not very friendly at the desk. Cleaning crew was nice.

Posted by on Dec 17, 2018

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Comment from Hotel Management

Dec 17, 2018 by Shalonda

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

2 out of 5
The hotel room had a very small sink area, where it was difficult to sit out all toiletries. The light above the sink took forever to come on after flipping the switch. The tub stopper was very difficult to push in, and the tub faucet was at an angle. The desk chair had worn off leather. In the hallway, the outside exit doors( security) were partially open with an Out of Order sign on it. When I asked about the doors, the clerks said they had been damaged from a previous hurricane and had not yet been repaired. Anyone could have just walked in! I would have changed hotels, but was not familiar with how to get a refund from travelocity!

Posted by , from Kentucky on Oct 15, 2018

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Comment from Hotel Management

Oct 16, 2018 by Shalonda

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. Your feedback will be shared with the appropriate team members so that we are able to better our hotel operations for the future. Thank you again for your time and come visit us again soon!

3 out of 5

It was an ok hotel

Online when people are booking the room. You should let them know that there is a 50.00$ incidental fee. I was not aware of this until i was trying to check in after paying for my room in advance which caused an inconvenience for me. & some complimentary toothbrushes would be lovely

Posted by on Dec 18, 2017

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Comment from Hotel Management

Feb 6, 2018 by Amy

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. Your feedback will be shared with the appropriate team members so that we are able to better our hotel operations for the future.Thank you again for your time and come visit us again soon! Amy-Assistant General Manager

About the Red Lion Inn & Suites Fayetteville at Cross Creek Mall

Location 562 Cross Creek Mall, Fayetteville, NC 28303

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Red Lion Inn & Suites Fayetteville at Cross Creek Mall offers its guests a fitness center and a seasonal outdoor pool. There's a coffee shop/café on site, as well as a snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. There's an onsite 24-hour business center. The business-friendly Red Lion Inn & Suites Fayetteville at Cross Creek Mall also features a garden, a picnic area, and coffee/tea in a common area. Free self parking is available. Smoking is allowed in designated areas at this Fayetteville hotel.

  • 1 building
  • 129 guestrooms or units
  • 3 levels
  • Built in 1989
  • Buffet breakfast (free)
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Fayetteville Regional Airport (FAY) (13.9 km / 8.6 mi)
  • Train station: Fayetteville Station (8.3 km / 5.2 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Red Lion Inn & Suites Fayetteville at Cross Creek Mall offers 129 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's pool is open from Memorial Day to Labor Day.

Housekeeping service is suspended due to COVID-19. Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 35 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff. Contactless check-out is available. Individually-wrapped food options are available for breakfast.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fairfield Inn Fayetteville
  • Fairfield Inn Marriott Fayetteville
  • Fayetteville Fairfield Inn
  • Fairfield Fayetteville
  • Fairfield Inn Marriott Cross Creek Mall Hotel Fayetteville
  • Fairfield Inn Marriott Fayetteville Hotel
  • Red Lion Inn & Suites Fayetteville at Cross Creek Mall Hotel
  • Red Lion Inn Fayetteville Cross Creek Mall
  • Red Lion Inn Cross Creek Mall
  • Red Lion Fayetteville Cross Creek Mall
  • Red Lion Cross Creek Mall
  • Hotel Red Lion Inn & Suites Fayetteville at Cross Creek Mall
  • Red Lion Inn Suites Fayetteville Cross Creek Mall
  • Fairfield Inn
  • Fairfield Inn by Marriott Fayetteville

You should know

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.