Travelocity Verified Review
"HOTEL SCAM!! FRAUDULENT CHARGES!! I am disgusted by the management. I would never recommend staying here to any of my friends or family. Upon checking out, I noticed a $250.00 charge on my credit card. I called the front desk to find that it was a smoking charge. I was so confused because I am a non-smoker. I contacted the property manager, David Garcia, via email (always email to keep a paper trail), and asked for documentation and proof to justify the charge. He responded to my email with a picture of a cigarette pack, coca cola can, and cup with cigarette butts on the nightstand. I was outraged because a simple Google search showed hundreds of blog articles addressing this exact scam in the hotel industry of hotels making up "smoking fees" and "creating evidence". The photo that was used as "evidence" was completely doctored, staged, and fraudulent. Thank goodness I took pictures of my hotel room upon check out (You should always take pictures of your room once you check out) and documentation proving that I was a non smoker. I am beyond pissed to spend so much time emailing and now writing this review to warn others to STAY AWAY from this disgrace of a hotel. After speaking to David Garcia, I asked for his manager's email, Patricia Cereijo, and then her manager's email, Maria Lopez. All email responses included typos, misspelled words, and did not answer any of my questions. All 3 said "the evidences are not conclusive" so they will refund the charge. SKETCHY."
A verified traveler stayed at Eurostars Langford
