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The Elser Hotel Miami

4.0 star property
4-star hotel near Bayside Marketplace

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Full-size fridge, microwave, oven, stovetop
Ocean View Two Bedroom Suite with King/Queen ADA | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
398 NE 5th Street, Miami, FL, 33132
  • Place, Downtown Miami Shopping District
    ‪1 min walk‬
  • Place, Bayside Marketplace
    ‪1 min walk‬
  • Place, Bayfront Park
    ‪1 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪15 min drive‬

Room options

View all photos for Bay View One Bedroom Suite with King Bed

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View One Bedroom Suite with King Bed

9.0 out of 10
Wonderful
(19 reviews)
  • Bay view
  • 641 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View One Bedroom Suite with King Bed ADA

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View One Bedroom Suite with King Bed ADA

10.0 out of 10
Exceptional
(3 reviews)
  • Bay view
  • 641 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Studio with King Bed

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Studio with King Bed

9.2 out of 10
Wonderful
(182 reviews)
  • Bay view
  • 456 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Studio with King Bed ADA

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Studio with King Bed ADA

10.0 out of 10
Exceptional
(4 reviews)
  • Bay view
  • 456 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Three Bedroom Suite with King/King/Queen

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Three Bedroom Suite with King/King/Queen

10.0 out of 10
Exceptional
(1 review)
  • Bay view
  • 1149 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Bay View Two Bedroom Suite with King/Queen

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Two Bedroom Suite with King/Queen

9.6 out of 10
Exceptional
(20 reviews)
  • Bay view
  • 1149 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Bay View Two Bedroom Suite with King/Queen ADA

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Two Bedroom Suite with King/Queen ADA

  • Bay view
  • 1149 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

View all photos for City View One Bedroom Suite with King Bed

City View One Bedroom Suite with King Bed | Living room | 55-inch Smart TV with cable channels, TV

City View One Bedroom Suite with King Bed

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 687 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for City View Three Bedroom Suite with King/Queen/Queen

City View Three Bedroom Suite with King/Queen/Queen | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

City View Three Bedroom Suite with King/Queen/Queen

8.0 out of 10
Very good
(12 reviews)
  • City view
  • 1307 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, City View

Suite, Multiple Beds, City View | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Suite, Multiple Beds, City View

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 1307 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for City View Three Bedroom Suite with King/Queen/Two Twins

City View Three Bedroom Suite with King/Queen/Two Twins | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

City View Three Bedroom Suite with King/Queen/Two Twins

9.0 out of 10
Wonderful
(11 reviews)
  • City view
  • 1267 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for City View Three Bedroom Suite with King/Queen/Two Twins ADA

City View Three Bedroom Suite with King/Queen/Two Twins ADA | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

City View Three Bedroom Suite with King/Queen/Two Twins ADA

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1267 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Ocean View One Bedroom Suite with King Bed

55-inch Smart TV with cable channels, TV

Ocean View One Bedroom Suite with King Bed

9.8 out of 10
Exceptional
(9 reviews)
  • Ocean view
  • 675 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View One Bedroom Suite with King Bed ADA

55-inch Smart TV with cable channels, TV

Ocean View One Bedroom Suite with King Bed ADA

  • Ocean view
  • 675 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Three Bedroom Suite with King/Queen/Queen

Ocean View Three Bedroom Suite with King/Queen/Queen | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Ocean View Three Bedroom Suite with King/Queen/Queen

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1202 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Ocean View Two Bedroom Suite with King/Queen

55-inch Smart TV with cable channels, TV

Ocean View Two Bedroom Suite with King/Queen

8.6 out of 10
Excellent
(17 reviews)
  • Ocean view
  • 1070 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Ocean View Two Bedroom Suite with King/Queen ADA

55-inch Smart TV with cable channels, TV

Ocean View Two Bedroom Suite with King/Queen ADA

  • Ocean view
  • 1068 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Miami

City center stay.At this Downtown Miami hotel, you'll be well placed to visit Bayside Marketplace and Kaseya Center, both within a 5-minute walk. Also, Bayfront Park is within half a mile (1 km) and Brickell City Centre is within 2 miles (3 km).

What's nearby

  • Downtown Miami Shopping District - 1 min walk - 0.0 miles
  • Bayside Marketplace - 1 min walk - 0.1 miles
  • Bayfront Park - 1 min walk - 0.1 miles
  • Island Queen Cruises - 3 min walk - 0.2 miles
  • Kaseya Center - 7 min walk - 0.4 miles

Getting around

  • Freedom Tower Metromover Station - 3 min walk
  • Miami Central Brightline Train Station (EKW) - 11 min walk
  • Miami, FL (MPB-Public Seaplane Base) - 10 min drive

Restaurants

  • ‪Bacardi Ocho Lounge - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Bacon Bitch - ‬3 min walk
  • ‪La Cañita - ‬5 min walk
  • ‪Bubba Gump Shrimp Co. - ‬3 min walk

About this property

The Elser Hotel Miami

4-star hotel near Bayside Marketplace
A private beach is featured. The Elser Hotel Miami offers its guests an outdoor pool, a 24-hour health club, and a hot tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at The Elser Hotel Miami. An area shuttle within 1.7 miles is available for a fee. For a fee, parking is available. A complete renovation of The Elser Hotel Miami was completed in November 2022.

This 4-star Miami hotel is smoke free.

  • 1 building
  • 430 guestrooms or units
  • 49 levels
  • 2 bars or lounges
  • Built in 2022
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Outdoor picnic space
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Dining venue
The Elser Hotel Miami offers 430 air-conditioned accommodations with washers/dryers and minibars. Rooms open to balconies. Accommodations offer separate sitting areas and include dining tables. Beds feature Tempur-Pedic mattresses. 55-inch Smart televisions come with cable channels. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and toothbrushes and toothpaste.

This Miami hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered weekly. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on a limited basis.

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Apr 20 - Apr 21
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Property amenities

Family friendly

  • Dining table
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Area shuttle (surcharge) up to 1.7 mi
  • Secured, covered self parking on site (USD 63 per night)
  • Secured, covered valet parking on site (USD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 25 to 50 for adults and USD 25 to 50 for children
  • 2 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour health club
  • Fitness classes
  • Hot tub
  • Outdoor pool
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Espresso maker
  • Free bottled water
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Minibar
  • Oven
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Wet bar

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay, plus a deposit of USD 125 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 66.67 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Bicycle storage
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Partner property beach club access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 25 to 50 for adults, and USD 25 to 50 for children
  • Covered self parking fee: USD 63 per night (in/out privileges)
  • Covered valet parking fee: USD 75 per night (in/out privileges)
  • Pet deposit: USD 125 per stay
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

The Elser Hotel Miami Hotel
The Elser Hotel Miami Miami
The Elser Hotel Residences Miami
The Elser Hotel Miami Hotel Miami

Frequently asked questions

How close is The Elser Hotel Miami to the airport?

The Elser Hotel Miami is 1.8 mi (10-min drive) away from the Miami, FL (MPB-Public Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at The Elser Hotel Miami?

As of Apr 4, 2026, prices found for a 1-night stay for 2 adults at The Elser Hotel Miami on Apr 20, 2026 start from $279, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Elser Hotel Miami have an airport shuttle?

Airport shuttle services are not available at The Elser Hotel Miami.

How close is The Elser Hotel Miami to the beach?

This hotel is 4.5 mi (17-min drive) from Miami Beach Beaches and 17.1 mi (46-min drive) from Haulover Beach. Don't forget your sunscreen!

Does The Elser Hotel Miami offer free breakfast?

Free breakfast isn’t offered at The Elser Hotel Miami, but cooked-to-order breakfast is offered for a fee of between USD 25 and 50 for adults, USD 25 and 50 for children. It's available every day from 7:00 AM to noon.

Is there a casino at The Elser Hotel Miami?

No, there is no casino at this hotel, but Magic City Casino (8-min drive) and Hialeah Park Race Track (13-min drive) are nearby.

What time is check-in at The Elser Hotel Miami?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at The Elser Hotel Miami?

Free parking is not available at this hotel. Self parking is available for USD 63 per night, and valet parking for USD 75 per night.

Does The Elser Hotel Miami have a pool?

The Elser Hotel Miami features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does The Elser Hotel Miami have a restaurant?

The Elser Hotel Miami is home to ViceVersa, which features happy hour.

Does The Elser Hotel Miami have a spa?

There are no spa services available at this hotel.

How close is The Elser Hotel Miami to downtown Miami?

The Elser Hotel Miami is 0.5 mi away from Miami.

The Elser Hotel Miami Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2848 out of 3901 reviews
Rating 8 - Good. 495 out of 3901 reviews
Rating 6 - Okay. 261 out of 3901 reviews
Rating 4 - Poor. 140 out of 3901 reviews
Rating 2 - Terrible. 157 out of 3901 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Brooke

Stayed 2 nights in Jan 2026

8/10 Good

Virginia

Stayed 2 nights in Jan 2026

10/10 Excellent

Marissa

Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel the staff and stay always 5 stars!
Stayed 3 nights in Dec 2025

6/10 Okay

christine

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Door was broken and dirty not enough towels
Stayed 2 nights in Jan 2026

10/10 Excellent

Ping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2025

8/10 Good

Richard Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Marquita

Stayed 1 night in Jan 2026

10/10 Excellent

yissel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In love with the hotel
Stayed 2 nights in Dec 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great, awesome location for fireworks, staff was friendly, pool was excellent.
Stayed 4 nights in Dec 2025

10/10 Excellent

Isabelle

Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 1 night in Dec 2025

10/10 Excellent

Windy

Stayed 3 nights in Dec 2025

8/10 Good

Sarang

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There needs to be better seating around the pool area or a redesign as you cannot fit many chairs close to the pool. There were also NO POOL TOWELS everyday we were there until the late afternoon which was egregious.
Stayed 5 nights in Dec 2025

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Had a few issues with room tv. Took 4 calls to get fixed.
Stayed 2 nights in Dec 2025

10/10 Excellent

Werginn, Miami

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except the elevators, too many people for 4 elevators. Other than that, it was great
Stayed 1 night in Nov 2025

8/10 Good

Debbie

Stayed 2 nights in Dec 2025

10/10 Excellent

Emily

Stayed 5 nights in Dec 2025

8/10 Good

Monica

Traveled with partner
Disliked: Cleanliness
Stayed here for the weekend with my husband for a quick anniversary trip. Check in was easy, convenient and can be done with mobile device. Parking is expensive $75 per day and only certain hours starts at 8a. However, valet and bell service staff were professional and friendly. Unfortunately did not receive welcome drink as promised nor did anyone acknowledged our anniversary even after I contacted the hotel regarding the special occasion. Stayed in a one bedroom oceanview room. Views were great! The room was nice but the cleanliness was the great at all. I usually clean myself but I had to do heavy duty cleaning in this room especially the bathroom sink! Black stuff was in the sink. There is an app for services like housekeeping which we used as they give you very limited towels (two bath towels, two wash cloths, and one hand towel we used for the floor, the standard is a bigger towel for the floor and two additional hand towels). The app is useless to request your car (have to go on a different floor to retrieve vehicle) as you would have to wait 10-15 mins for your car. Did not try the beach club but we did visit the pool (was too overcrowded to enjoy even later on in the day) we took a few photos and left. It was a good stay but it seemed overcrowded due to families on their holiday vacations with children who were not monitored very well. Would come back with my family since the hotel offers multiple bedrooms but not for a couples trip.
Stayed 2 nights in Dec 2025

10/10 Excellent

Destinee

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing
Stayed 3 nights in Nov 2025

6/10 Okay

Sade

Liked: Property conditions & facilities
Disliked: Amenities
The hotel is modern and aesthetically pleasing, but it is not practical or family-friendly. Phone staff are nice - front desk not so nice. We booked a room advertised as “sleeps four”, but it was very small with limited space for suitcases. A large table in the middle of the living area looks nice but is impractical when the sofa bed is in use. With luggage and children, the room felt very tight. The room was modern and generally clean, but not to a high standard. Attention to detail was lacking. The elevator system is confusing and inconvenient, requiring multiple lifts and transfers, which is frustrating when travelling with children, pushchairs, or luggage. I requested a change of shower head to safely shower small children, but this request was denied. The pool area needs better maintenance and cleaning. While my children enjoyed it, the lack of cleanliness was noticeable. Staff confirmed we could use amenities after checkout so we could rinse the children before heading to the airport. However, there are no gym showers and the outdoor pool showers were freezing cold, so we left uncomfortable. Everything is extremely overpriced. I paid $10 for a cup of milk and $49 for chicken tenders and chips. Taxes and service charge were added, then a further service charge was applied again when ordering drinks at the same table. Overall, this hotel may suit adults or short stays, but I would not return with a family. The experience does not match the prices charged.
Stayed 2 nights in Dec 2025

10/10 Excellent

Adnan

Stayed 4 nights in Dec 2025

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Ran out of pool towels every day by 10:30 am and didn’t replenish until 4pm. Only had room amenities for 1 guest upon arrival when I clearly book the room for 2 guests. Hotel amenities price expensive for the lack of attention to detail. Complained and was told to I’d be compensated and never was.
Stayed 4 nights in Dec 2025

10/10 Excellent

Silvino

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 1 night in Dec 2025

10/10 Excellent

ahmed

Stayed 4 nights in Dec 2025

10/10 Excellent

Trevoi

Stayed 4 nights in Dec 2025

10/10 Excellent

Huijun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025