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The Elser Hotel Miami

4.0 star property
4-star hotel near Bayside Marketplace

Choose dates to view prices

Photo gallery for The Elser Hotel Miami

Relax by the rooftop pool surrounded by comfortable lounge chairs.
Property video
Relax in a stylish space with a sofa, armchairs, and a sideboard, surrounded by lush greenery.
Enjoy breathtaking views of the marina and city skyline from this hotel's elevated vantage point.
Relax in a spacious room with a large bed, light-colored headboard, and city views.

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
398 NE 5th Street, Miami, FL, 33132
  • Bayside Marketplace
    ‪1 min walk‬
  • Bayfront Park
    ‪1 min walk‬
  • Kaseya Center
    ‪8 min walk‬
  • Miami, FL (MIA-Miami Intl.)
    ‪11 min drive‬

Room options

View all photos for City View Three Bedroom Suite with King/Queen/Two Twins

2 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar

City View Three Bedroom Suite with King/Queen/Two Twins

9.4 out of 10
Exceptional
(9 reviews)
  • 1267 sq ft
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, City View

2 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar

Suite, Multiple Beds, City View

8.8 out of 10
Excellent
(3 reviews)
  • 1307 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Ocean View One Bedroom Suite with King Bed

Ocean View One Bedroom Suite with King Bed | 2 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar

Ocean View One Bedroom Suite with King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 675 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for City View Three Bedroom Suite with King/Queen/Two Twins ADA

55-inch Smart TV with cable channels, TV

City View Three Bedroom Suite with King/Queen/Two Twins ADA

10.0 out of 10
Exceptional
(1 review)
  • 1267 sq ft
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for City View Three Bedroom Suite with King/Queen/Queen

Full-size fridge, microwave, oven, stovetop

City View Three Bedroom Suite with King/Queen/Queen

8.4 out of 10
Very good
(9 reviews)
  • 1307 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Ocean View Two Bedroom Suite with King/Queen

Ocean View Two Bedroom Suite with King/Queen | Living room | 55-inch Smart TV with cable channels, TV

Ocean View Two Bedroom Suite with King/Queen

8.6 out of 10
Excellent
(13 reviews)
  • 1070 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Ocean View Two Bedroom Suite with King/Queen ADA

Balcony view

Ocean View Two Bedroom Suite with King/Queen ADA

  • 1070 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Ocean View One Bedroom Suite with King Bed ADA

2 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar

Ocean View One Bedroom Suite with King Bed ADA

  • 675 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Three Bedroom Suite with King/Queen/Queen

55-inch Smart TV with cable channels, TV

Ocean View Three Bedroom Suite with King/Queen/Queen

10.0 out of 10
Exceptional
(1 review)
  • 1202 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Bay View Studio with King Bed ADA

2 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar

Bay View Studio with King Bed ADA

10.0 out of 10
Exceptional
(4 reviews)
  • 456 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Three Bedroom Suite with King/King/Queen

Bay View Three Bedroom Suite with King/King/Queen | 2 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar

Bay View Three Bedroom Suite with King/King/Queen

  • 1149 sq ft
  • Bay view
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Bay View One Bedroom Suite with King Bed ADA

Balcony view

Bay View One Bedroom Suite with King Bed ADA

10.0 out of 10
Exceptional
(3 reviews)
  • 641 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View One Bedroom Suite with King Bed

2 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar

Bay View One Bedroom Suite with King Bed

9.6 out of 10
Exceptional
(15 reviews)
  • 641 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Studio with King Bed

Bay View Studio with King Bed | 2 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar

Bay View Studio with King Bed

9.2 out of 10
Wonderful
(151 reviews)
  • 456 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for City View One Bedroom Suite with King Bed

City View One Bedroom Suite with King Bed | Living room | 55-inch Smart TV with cable channels, TV

City View One Bedroom Suite with King Bed

9.6 out of 10
Exceptional
(7 reviews)
  • 687 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Bay View Two Bedroom Suite with King/Queen

2 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar

Bay View Two Bedroom Suite with King/Queen

9.6 out of 10
Exceptional
(19 reviews)
  • 1149 sq ft
  • Bay view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Bay View Two Bedroom Suite with King/Queen ADA

2 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar

Bay View Two Bedroom Suite with King/Queen ADA

  • 1149 sq ft
  • Bay view
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

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About the neighborhood

Miami

City center stay.At this Downtown Miami hotel, you'll be well placed to visit Bayside Marketplace and Kaseya Center, both within a 5-minute walk. Also, Bayfront Park is within half a mile (1 km) and Brickell City Centre is within 2 miles (3 km).

What's nearby

  • Downtown Miami Shopping District - 1 min walk - 0.0 miles
  • Bayside Marketplace - 1 min walk - 0.1 miles
  • Bayfront Park - 1 min walk - 0.1 miles
  • Kaseya Center - 8 min walk - 0.4 miles
  • Brickell City Centre - 17 min walk - 0.9 miles

Getting around

  • Freedom Tower Metromover Station - 3 min walk
  • Miami Central Brightline Train Station (EKW) - 11 min walk
  • Miami, FL (MPB-Public Seaplane Base) - 7 min drive

Restaurants

  • ‪Bubba Gump Shrimp Co - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Chili's Grill & Bar - ‬5 min walk
  • ‪Mojito Bar - ‬4 min walk
  • ‪Five Guys - ‬4 min walk

About this property

The Elser Hotel Miami

4-star hotel near Bayside Marketplace
A private beach is featured. The Elser Hotel Miami offers its guests an outdoor pool, a 24-hour health club, and a hot tub. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at The Elser Hotel Miami. For a fee, parking is available. A complete renovation of The Elser Hotel Miami was completed in November 2022.

This 4-star Miami hotel is smoke free.

  • 1 building
  • 646 guestrooms or units
  • 49 levels
  • 2 bars or lounges
  • Built in 2022
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Outdoor picnic space
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
The Elser Hotel Miami offers 646 accommodations with washers/dryers and minibars. Accommodations have separate sitting areas and are furnished with double sofa beds and dining tables. Beds feature Tempur-Pedic mattresses. 55-inch Smart televisions come with cable channels. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, hair dryers, and toothbrushes and toothpaste.

This Miami hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Languages

English, Portuguese, Spanish

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Property amenities

Family friendly

  • Dining table
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered valet parking on site (USD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: USD 25 to 50 for adults and USD 25 to 50 for children
  • 2 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour health club
  • Fitness classes
  • Hot tub
  • Outdoor pool
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Espresso maker
  • Free bottled water
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Minibar
  • Oven
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay, plus a deposit of USD 125 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 66.67 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Bicycle storage
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Partner property beach club access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 25 to 50 for adults, and USD 25 to 50 for children
  • Covered valet parking fee: USD 75 per night (in/out privileges)
  • Pet deposit: USD 125 per stay
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

The Elser Hotel Miami Hotel
The Elser Hotel Miami Miami
The Elser Hotel Residences Miami
The Elser Hotel Miami Hotel Miami

Frequently asked questions

How close is The Elser Hotel Miami to the airport?

The Elser Hotel Miami is 1.8 mi (7-min drive) away from the Miami, FL (MPB-Public Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at The Elser Hotel Miami?

As of Jul 24, 2025, prices found for a 1-night stay for 2 adults at The Elser Hotel Miami on Jul 30, 2025 start from $152.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Elser Hotel Miami have an airport shuttle?

Airport shuttle services are not available at The Elser Hotel Miami.

How close is The Elser Hotel Miami to the beach?

This hotel is 4.5 mi (13-min drive) from Miami Beach Beaches and 4 mi (13-min drive) from Key Biscayne Beaches. Don't forget your sunscreen!

Does The Elser Hotel Miami offer free breakfast?

Free breakfast isn’t offered at The Elser Hotel Miami, but cooked-to-order breakfast is offered for a fee of between USD 25 and 50 for adults, USD 25 and 50 for children. It's available every day from 7:30 AM to 11:00 AM.

Is there a casino at The Elser Hotel Miami?

No, there is no casino at this hotel, but Magic City Casino (8-min drive) is nearby.

What time is check-in at The Elser Hotel Miami?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at The Elser Hotel Miami?

Free parking is not available at this hotel. Valet parking is available for USD 75 per night.

Does The Elser Hotel Miami have a pool?

The Elser Hotel Miami features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does The Elser Hotel Miami have a restaurant?

The Elser Hotel Miami is home to Vice Versa, which features light fare.

Does The Elser Hotel Miami have a spa?

There are no spa services available at this hotel.

How close is The Elser Hotel Miami to downtown Miami?

The Elser Hotel Miami is 0.5 mi away from Miami.

The Elser Hotel Miami Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2198 out of 2968 reviews
Rating 8 - Good. 385 out of 2968 reviews
Rating 6 - Okay. 170 out of 2968 reviews
Rating 4 - Poor. 98 out of 2968 reviews
Rating 2 - Terrible. 117 out of 2968 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

ANGELA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice room.
Stayed 1 night in Jun 2025

10/10 Excellent

Randolph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is great for exploring downtown Miami. We were able to walk from the Brightline station and then walk to most of the things we wanted to do. The hotel was very clean and comfortable and offered great views. I would stay here again for sure.
Stayed 3 nights in Feb 2025

4/10 Poor

Barbara

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

Not Ideal

Check-in was delayed by nearly two hours, and it wasn’t until we firmly expressed our frustration that staff made an effort to prioritize our group. This was particularly disappointing, as we had completed an in-person pre-check-in five hours earlier. Additionally, the room key cards only grant access to your assigned floor, the lobby, and pool levels. This posed a significant inconvenience, as our elderly, disabled parents were on a different floor. We had no way to get to them unless they came to the lobby to escort us, which was a considerable hardship. While the rooms themselves were clean and comfortable, the disorganized check-in process and restrictive elevator access made for a frustrating experience. The surrounding neighborhood also didn’t feel particularly inviting, and the on-site restaurant offered limited, overpriced options. While the staff were nice, overall, the logistical challenges and lack of thoughtful accommodations for families with accessibility needs will prevent me from returning.
Stayed 1 night in Apr 2025

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful and the staff was very accommodating. We were celebrating our 25th wedding anniversary and they sent us a bottle of Prosecco to our room. Highly recommend! Will be returning!
Stayed 1 night in Apr 2025

10/10 Excellent

khadim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place great view of Miami City and a very beautiful hotel the only thing I didn’t like was their Amenities fees they don’t tell me about it when I booked and they came out very pricey
Stayed 4 nights in Apr 2025

6/10 Okay

Tishan Natalee

Traveled with family
Several things didn’t work and I felt like I constantly had to call the concierge to address something. The room didn’t feel clean and stains were visibly on couch and blanket. Workman stood on dining room chair with dirty shoes instead of ladder. No towel rack in bathroom. Tv in Spanish and no one could fix it. Workmen don’t speak English so communication was challenging. Devices making annoying sounds every 20 minutes. Flickering lights. Generally underwhelming for what we had to spend
Stayed 4 nights in Apr 2025

10/10 Excellent

Manuel, Feasterville

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Shernise

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I didnt like the way my family and I were treated. We werent greeted friendly like the white patrons. Infact I saw the concierge give complimentary bevergaes to other people and offer none to us. For 1k a night for two rooms I expected more. I will take to my social media following and let them know there are better hotels in Miami.
Stayed 1 night in Apr 2025

10/10 Excellent

Nitika

Stayed 3 nights in Apr 2025

8/10 Good

Alyssa

Traveled with partner
Liked: Staff & service, property conditions & facilities
Really enjoyed the gym equipment and lounging area.
Stayed 2 nights in Apr 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and modern. Rooftop pool area is serene. Great views of the Bay
Stayed 1 night in Apr 2025

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel my family and I stayed here for spring break and we were very satisfied grade a location
Stayed 6 nights in Apr 2025

8/10 Good

Seqoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel. A bit pricey, but we enjoyed our stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Magaly

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay close to the cruise port. Excellent service upon checkin, easy access to restaurants and shops
Stayed 1 night in Dec 2024

10/10 Excellent

Nina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an absolutely beautiful property. Very close to the cruise port.
Stayed 1 night in Apr 2025

10/10 Excellent

Keefe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star service!!!
Stayed 1 night in Apr 2025

10/10 Excellent

BOHDANA

Stayed 18 nights in Mar 2025

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Traylon

Stayed 3 nights in Apr 2025

4/10 Poor

DeQuandance

Traveled with partner
Disliked: Staff & service, amenities
Booked this hotel to celebrate my boyfriend’s birthday and they ruined it. It was one incident after another. Nearly 2 hours to receive luggage, broken jacuzzi (freezing cold), hidden light switches, and 6 hours for fresh sheets after 2 hours of calling/texting the front desk. The manager thought 1 day of amenities refunded was compensation. Place looks amazing, but it’s a disaster.
Stayed 3 nights in Apr 2025

10/10 Excellent

Christopher

Stayed 4 nights in Feb 2025

8/10 Good

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2025