4/10 Malo
Kyle D.
7 may. 2025
Le gustó: Limpieza
Terrible Customer Service
Communication was good prior to booking but was misleading and upon arrival communication was non existent. I specifically asked about availability to park a small trailer onsite for the duration of my stay as i was coming into town for a trade show, and also asked if the community was safe. Was told they would check and get back with me. Simply responded that the parking would accomodate compact vehicles and yes it was safe and there shouldnt be a problem. Upon arrival i found out that there was only parking for1 vehicle per unit. I arrived early and tried to contact via app 3 times to address the obvious problem. no one ever responded. i had to park beside the bldg while I waited for the door to open for checkin and for about anhour until I could access my trade show. In that time I receive an email with my vehicles picture asking if its mine to which I said yes and again addressed the problem and the issue of I specifically asked about parking the trailer there. i was simple told they couldnt accomodate . I asked for a direct number to contact and was told to address any issues thru the app. I responded with, you mean the app that I have sent multiple messages to with no response. If your looking for good communication and a personable response should you have an issue you need to look elsewhere. good location for sure, room good with the exception the dryer door kept popping open and you had to literally keep your hand on it to keep it running. Its the principle for me
Kyle D.
Se hospedó 5 noches en abril de 2025