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4.3 out of 5

"Parking garage is creepy. " More

By a verified traveler on Sat 07 May 2022

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Hotel Description

4-star aparthotel near American Airlines Center

Heart of Dallas

Your stay at this Downtown Dallas aparthotel places you within 2 miles (3 km) of American Airlines Center and Dallas World Aquarium. Kay Bailey Hutchison Convention Center and Dallas Market Center are also within 3 miles (5 km).

Business services

This aparthotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 60 conference rooms, business center, and valet parking. There's a bar/lounge on site, and laundry facilities and concierge services are also provided.

Comfy beds, WiFi

The 1840 apartments have plasma TVs with cable channels and offer WiFi and pillowtop beds. Other amenities include room service, coffee/tea makers, and free bottled water. Change of towels is available on request.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$198* Per night/room Oct 28 - Oct 29

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sheraton Dallas Hotel ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Dallas Hotel

Everyone (9) Couples (1) Family (2)
4 out of 5
Parking garage is creepy.

Posted by on May 7, 2022

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Comment from Hotel Management

May 8, 2022 by Hotel Manager

Dear Gary, thank you for your fantastic review and all the wonderful things you had to say about the Sheraton Dallas Hotel. It is always a pleasure to hear that our thoughtful service, spacious rooms, and prime downtown location helped to make your stay memorable. Your concerns about our parking garage have been shared with appropriate individuals. Thank you again for your feedback, and we look forward to being your home every time you visit Dallas. Sincerely, Chandana Weerasekara Hotel Manager

4 out of 5
.

Posted by on Apr 26, 2022

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Comment from Hotel Management

Apr 27, 2022 by Hotel Manager

Dear Salvador, thank you for sharing the kind rating about your experience at the Sheraton Dallas Hotel. We are happy to know your stay was pleasant, and we hope to have the pleasure of hosting you again soon. Sincerely, Chandana Weerasekara, Hotel Manager

5 out of 5

Posted by on Apr 10, 2022

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4 out of 5
Difficult to get to because of construction

Posted by on Oct 10, 2021

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Comment from Hotel Management

Oct 13, 2021 by Sheraton Dallas

Thank you for staying with us Scott! We do apologize for the inconvenience with the construction; the city is in the process of putting in a new park! Please come back and visit soon!

5 out of 5
Great room!

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jun 27, 2021 by Sheraton Dallas

We are glad you enjoyed your stay!

3 out of 5

Posted by on Feb 18, 2020

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Comment from Hotel Management

Feb 18, 2020 by J Ingendorf

We regret that we did not exceed your expectations during your visit and hope you give us another opportunity in the future.

5 out of 5

Posted by on Nov 24, 2019

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Comment from Hotel Management

Nov 25, 2019 by J Ingendorf

Thank you for taking the time to write a review of your recent visit. We strive to exceed our guests expectations and it looks as though we've done that! Thank you for choosing to stay with us and we look forward to welcoming you back in the future!

5 out of 5

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 18, 2019 by J Ingendorf

Thank you for taking the time to write a review of your recent visit. We strive to exceed our guests expectations and it looks as though we've done that! Thank you for choosing to stay with us and we look forward to welcoming you back in the future!

1 out of 5
Worst hotel stay !!! Extremly disappointed. There was a pluming or AC noise allllllll night long. We coudlnt sleep, fighting in the halls at 2am. Definitely do not recommend

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 19, 2019 by J Ingendorf

We regret that your stay was not enjoyable. Next time, please let our front office staff know about the noise so we can see if we can find you a quieter room.

5 out of 5
The staff in the executive lounge, especially Ed, were superlative in their attentiveness and concern. Everyone was friendly. The entire experience was excellent.

Posted by on May 7, 2019

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Comment from Hotel Management

May 8, 2019 by J Ingendorf

Thank you so much for your feedback. I have shared it with our team. We hope to see you again soon!

About the Sheraton Dallas Hotel

Location 400 Olive St, Dallas, TX 75201

Property Features

Sheraton Dallas Hotel offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and limo/town car service. Event space at this aparthotel measures 230000 square feet (21368 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Sheraton Dallas Hotel. For a fee, parking is available. This 4-star Dallas aparthotel is smoke free.

  • 1840 guestrooms or units
  • 38 levels
  • 3 buildings
  • 230000 sq ft of conference space
  • 21368 sq m of conference space
  • Built in 1959
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Dallas Union Station (2.3 km / 1.5 mi)
  • Metro station: St Paul Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Dallas Hotel offers 1840 accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. 50-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, designer toiletries, and hair dryers. This Dallas aparthotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Bathtub or shower
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.

Open Palette - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Open Mkt. Grab 'n Go - This delicatessen serves breakfast, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Weight limit: 50 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 24 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Covered self parking fee: USD 25.00 per night (in/out privileges)
  • Covered valet parking fee: USD 40.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dallas Hotel Sheraton
  • Dallas Sheraton
  • Dallas Sheraton Hotel
  • Hotel Sheraton Dallas
  • Sheraton Dallas
  • Sheraton Dallas Hotel
  • Sheraton Hotel Dallas
  • Adam Mark Dallas
  • Adam's Mark Dallas
  • Sheraton Dallas Resort
  • Dallas Adam Mark Hotel
  • Sheraton Hotel
  • Sheraton Dallas Hotel Dallas
  • Sheraton Dallas Hotel Aparthotel
  • Sheraton Dallas Hotel Aparthotel Dallas

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.