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"Great hotel. Very big rooms, nice beds and towels. On site dining was super and staff was great. Central location, easy to get on Freeways, easy pa ... " More

By a verified traveler on Tue 06 Sep 2016

Hotel Description

4-star eco-friendly hotel near Nasher Sculpture Center

City center retreat

Within a 10-minute walk of this Downtown Dallas hotel, you'll find Majestic Theater and Nasher Sculpture Center. Morton H. Meyerson Symphony Center and Dallas Museum of Art are also within half a mile (1 km).

Business services

The hotel's outdoor pool, 24-hour fitness center, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 60 conference rooms, business center, and valet parking. Enjoy a meal from the restaurant and perks like free WiFi.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 1840 guestrooms also offer WiFi and plasma TVs with cable channels. Other amenities include room service, coffee/tea makers, and hair dryers.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$159* Per night/room Oct 20 - Oct 21

Club Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 2 Queen Beds, Business Lounge Access

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, Multiple Beds, Business Lounge Access

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Sheraton Dallas Hotel ratings based on 45 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Dallas Hotel

Everyone (8)
1 out of 5
Worst hotel stay !!! Extremly disappointed. There was a pluming or AC noise allllllll night long. We coudlnt sleep, fighting in the halls at 2am. Definitely do not recommend

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 19, 2019 by J Ingendorf

We regret that your stay was not enjoyable. Next time, please let our front office staff know about the noise so we can see if we can find you a quieter room.

5 out of 5
The staff in the executive lounge, especially Ed, were superlative in their attentiveness and concern. Everyone was friendly. The entire experience was excellent.

Posted by on May 7, 2019

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Comment from Hotel Management

May 8, 2019 by J Ingendorf

Thank you so much for your feedback. I have shared it with our team. We hope to see you again soon!

5 out of 5
Great stay took care of our every need. Would stay again

Posted by on Oct 8, 2018

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5 out of 5

Central Location, easy access to freeways.

Great hotel. Very big rooms, nice beds and towels. On site dining was super and staff was great. Central location, easy to get on Freeways, easy parking, very clean. Nice stay.

Posted by on Sep 6, 2016

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4 out of 5
Great value. Stayed on the club level well worth the food and beverages (including beer and wine) provided. Hotel with restaurant and decent sports bar downstairs. Very attentive and cheerful staff.

Posted by on Sep 6, 2016

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5 out of 5

Wedding..had lots of fun

Pros: Great beds
Lots of relatives and friends..good food and lots of laughs..

Posted by on Jun 27, 2016

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5 out of 5

Awesome hotel Really enjoy our stay

Pros: STAFF...THEY WERE GREAT!
Cons: Help at the concierge desk. We had a question but he had two ladies that could not make up their minds.
Location: The train made things easy.
We were there for a volleyball tournament. We had a quick check it, friendly customer service. The room was great, we had a few issues with the light bulbs but the maintenance man was great. He got us light quickly. We had access to the club lounge and the staff there was great. Our 6 yr. old boy had a wonderful time talking the the gentlemen working the lounge and they never seemed bother by him. Overall experience A+. We will return when ever we are in Dallas, this will be our 1st choice.

Posted by , from Spring Branch, TX on Apr 25, 2016

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5 out of 5

Nice hotel in downtown

Second time staying here and very pleased once again! Great location, friendly staff, and clean rooms. Requested a quiet room and were granted request! Breakfast buffet was nice as well.

Posted by , from Bossier City, LA on Jan 25, 2016

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3 out of 5

Review

Hotel was not kid friendly - nothing in menus for kids and we ate in the bar where the noise/music level is incredibly loud.

Posted by on Mar 24, 2015

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2 out of 5

Sheraton Dallas Down Town

Location: Location was excellent
Hotel was over booked, had to wait until 7 pm to check in, even though the room was paid for in advance. Not a good experience when traveling with a teenager and 11 year old.

Posted by on Mar 24, 2015

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About the Sheraton Dallas Hotel

Location 400 Olive St, Dallas, TX 75201

Property Features

Sheraton Dallas Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A business center and limo/town car service are available. Event space at this hotel measures 220063 square feet (20444 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Sheraton Dallas Hotel. For a fee, parking is available. This 4-star Dallas hotel is smoke free.

  • 1840 guestrooms or units
  • 38 levels
  • 3 buildings
  • 2 bars or lounges
  • 220063 sq ft of conference space
  • 20444 sq m of conference space
  • Built in 1959
  • Dining venue
  • Coffee shop
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Dallas, TX (DAL-Love Field) (10.9 km / 6.8 mi)
  • Train station: Dallas Union Station (2.3 km / 1.4 mi)
  • Metro station: St Paul Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Dallas Hotel offers 1840 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and hair dryers. This Dallas hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Open Palette - This restaurant serves breakfast, lunch, and dinner.

Draft Sports Bar & Lounge - This theme restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Moka Pot Coffee Shop - This coffee shop serves breakfast and lunch. Open daily.

Open Mkt. Grab 'n Go - This delicatessen serves breakfast, lunch, and dinner. Open daily.

The Parlor - This bar serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Weight limit: 50 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Pets allowed (no fees)
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 24 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Self parking fee: USD 23.00 per night (in/out privileges)
  • Valet parking fee: USD 31.00 per night (in/out privileges)
  • Pet deposit: USD 50 per stay
  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dallas Hotel Sheraton
  • Dallas Sheraton
  • Dallas Sheraton Hotel
  • Hotel Sheraton Dallas
  • Sheraton Dallas
  • Sheraton Dallas Hotel
  • Sheraton Hotel Dallas
  • Adam Mark Dallas
  • Adam's Mark Dallas
  • Sheraton Dallas Resort
  • Dallas Adam Mark Hotel
  • Sheraton Hotel
  • Sheraton Dallas Hotel Hotel
  • Sheraton Dallas Hotel Dallas
  • Sheraton Dallas Hotel Hotel Dallas

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.