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4.9 out of 5

"We had a great time! Great location and great staff at the hotel. Our 2 queen bed room that we reserved was given away and we ended up with a room wit ... " More

By a verified traveler on Thu 14 Oct 2021

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Hotel Description

4-star hotel near Dallas World Aquarium

City center retreat

Within a 10-minute walk of this Main Street District hotel, you'll find Dallas World Aquarium and Dallas Holocaust Museum. Sixth Floor Museum and Kay Bailey Hutchison Convention Center are also within half a mile (1 km).

Renovated in 2016

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 21 conference rooms, business center, and valet parking. Relax with a drink at the bar/lounge and enjoy perks like free WiFi.

Free wired Internet, comfy beds

The 326 guestrooms feature comforts like pillowtop beds and pillow menus, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free wired Internet, iPod docks, and LCD TVs with digital channels. Housekeeping is available on request.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$153* Per night/room Oct 30 - Oct 31

Traditional Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 Bedroom, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Dallas Downtown ratings based on 7 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Westin Dallas Downtown

Everyone (4) Couples (1) Family (2)
4 out of 5
We had a great time! Great location and great staff at the hotel. Our 2 queen bed room that we reserved was given away and we ended up with a room with only a king bed. This did not work since there were 4 of us (2 adults, 2 kids). The staff did a great job to accommodate us by bringing in a rollaway bed that worked just fine. The only reason I did not give a 10 is we felt the breakfast was extremely overpriced. Other than that, I would recommend the hotel and we most likely will stay there again.

Posted by on Oct 14, 2021

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Comment from Hotel Management

Oct 15, 2021 by Onya McCall - Executive Assistant

Dear John, thank so much for your thoughtful and detailed review. I'm so glad you enjoyed our location and staff. We'll take the other elements you've mentioned to heart and this information will be shared with the appropriate departments. I apologize that we did not meet all of your expectations and we look forward to you visiting us again in the future

5 out of 5
We were there for my son's birthday and they upgraded our room without us even asking. It was an amazing stay and we will be staying again.

Posted by , from Austin on Jan 25, 2021

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Comment from Hotel Management

Jan 26, 2021 by Kelly

We are most appreciative of you for sharing this incredible feedback with us. Our team strives to make sure our guests leave our hotel better than the day they arrived. Thank you for your business and sharing!

5 out of 5
Walking distance to locals hot spots. Friendly staff, clean hotel.

Posted by on Sep 24, 2019

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Comment from Hotel Management

Sep 24, 2019 by Danielle Flores

Dear Guest, Thank you for you great review! We appreciate your feedback.

5 out of 5

Very Nice

Everything was very nice. Some of the negative reviews seem to be by people not used to staying in downtown hotels in major cities. The fitness center was fantastic.

Posted by on Jan 27, 2017

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5 out of 5
Pros: Location
Location: Restaurants, Dealey Plaza and Book Depository
Beautiful Hotel and nice location. Restaurant and Bar on location

Posted by on Dec 15, 2016

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5 out of 5

Downtown Experience

Convenient and lovely facility, close to our son, had a blast in the pool!

Posted by , from G on Aug 15, 2016

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5 out of 5

Great hotel...perfect location.taff

Pros: Convenient location.
Recent upgrades noticed. Hotel was fresh and staff in all areas were extremely helpful. Great location for Convention Center activities and variety of great restaurants all within walking distance. enjoyed our stay.

Posted by , from Texas on Apr 26, 2016

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About the The Westin Dallas Downtown

Location 1201 Main St, Dallas, TX 75202

Property Features

The Westin Dallas Downtown offers its guests an indoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 7320 square feet (680 square meters) and includes a conference center. A library, gift shops/newsstands, and concierge services are also featured at the business-friendly The Westin Dallas Downtown. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of The Westin Dallas Downtown was completed in January 2016. This 4-star Dallas hotel is smoke free.

  • 1 building
  • 326 guestrooms or units
  • 32 levels
  • 2 dining venues
  • 7320 sq ft of conference space
  • 680 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Dallas Union Station (1 km / 0.6 mi)
  • Metro station: Akard Station (0.3 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Dallas Downtown offers 326 accommodations with iPod docking stations and MP3 docking stations. Beds feature pillowtop mattresses. A pillow menu is available. 42-inch LCD televisions come with premium digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Housekeeping is offered on request and in-room massages can be requested.

  • Pillowtop beds
  • IPod dock
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (on request)
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 9:00 AM.

Grill and Vine - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

NOLA Brasserie - This brasserie specializes in Cajun/Creole cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

One Main Perc - This café serves breakfast, lunch, and light fare. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 19.95 for adults and USD 19.95 for children (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 28.15 per night
  • Valet parking fee: USD 34.65 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Dallas Downtown Hotel
  • Westin Dallas Downtown
  • The Westin Dallas Dallas
  • The Westin Dallas Downtown Hotel
  • The Westin Dallas Downtown Dallas
  • The Westin Dallas Downtown Hotel Dallas

You should know

  • Pool access available from 5:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.