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4.3 out of 5

"The room I was in had issues, the shower head was broken, it wouldn't set still. The guide button on the remote didn't work. The room was dated a ... " More

By a verified traveler on Sat 25 Mar 2023

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Hotel Description

4.5-star luxury hotel near American Airlines Center

City center retreat

Within a 15-minute walk of this Downtown Dallas hotel, you'll find American Airlines Center and Dallas World Aquarium. Kay Bailey Hutchison Convention Center and Reunion Tower are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, express check-out, and valet parking. There's a 24-hour gym on site, and a 24-hour front desk and a coffee shop are also provided.

Fairmont, Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 5 Max
$179* Per night/room Oct 1 - Oct 2

Fairmont, Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Junior Suite, 2 Queen Beds, City View (Sitting Area)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Fairmont, Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Fairmont Dallas ratings based on 7 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fairmont Dallas

Everyone (4) Family (2)
3 out of 5
The room I was in had issues, the shower head was broken, it wouldn't set still. The guide button on the remote didn't work. The room was dated and needs a refresher. If this is 4.5 star hotel it needs to step it up. I feel I over payed. The location was great for heading to the American Airline arena.

Posted by on Mar 25, 2023

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Comment from Hotel Management

Mar 27, 2023 by The Fairmont Dallas Team

Dear Janet,Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Fairmont Dallas Team

5 out of 5

Posted by on Nov 16, 2022

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5 out of 5
Everything was as expected - staff was on hand, lobby was welcoming, small issues with the room were rectified... just wish the restaurant wasn't closed when I arrived (I expected to be able to eat a late lunch on arrival so I didn't have to walk anywhere)

Posted by , from Broken Arrow on Dec 14, 2021

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Comment from Hotel Management

Dec 15, 2021 by The Fairmont Dallas Team

Dear Christian, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Fairmont Dallas Team

4 out of 5
Everything was ok.except the snacks and refreshments,they are kind of pricey.

Posted by on Sep 6, 2021

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Comment from Hotel Management

Sep 8, 2021 by The Fairmont Dallas Team

Dear Gloria, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Fairmont Dallas

3 out of 5
The room was never turned over in 3 days I was there.

Posted by on Aug 31, 2021

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Comment from Hotel Management

Sep 8, 2021 by The Fairmont Dallas Team

Dear Areta, Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, The Fairmont Dallas Team

5 out of 5

Posted by on Apr 1, 2021

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Comment from Hotel Management

Apr 12, 2021 by The Fairmont Dallas

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

5 out of 5

Posted by on Mar 18, 2021

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Comment from Hotel Management

Mar 30, 2021 by Fairmont Dallas Team

Hi there, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Fairmont Dallas Team

Property Features

Fairmont Dallas offers its guests an outdoor pool and a health club. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee. A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 239499 square feet (22250 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Fairmont Dallas. For a fee, parking is available. This 4.5-star Dallas hotel is smoke free.

  • 545 guestrooms or units
  • Meeting rooms
  • 239499 sq ft of conference space
  • 22250 sq m of conference space
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Laundry facilities
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Train station: Dallas Union Station (1.5 km / 0.9 mi)
  • Metro station: Saint Paul & Ross Tram Stop (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Fairmont Dallas offers 545 accommodations with iPod docking stations and minibars. 50-inch LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and refrigerators can be requested.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:30 AM.

The Pyramid Restaurant - This fine-dining restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Pyramid Bar - This lobby lounge specializes in American cuisine and serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 24–50 per person
  • Fee for in-room wireless Internet: USD 15 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 15 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 15 per 24-hour period (rates may vary)
  • Valet parking fee: USD 46 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dallas Fairmont
  • Fairmont Dallas
  • Fairmont Hotel Dallas
  • Fairmont Dallas Hotel
  • The Fairmont Dallas Hotel Dallas
  • The Fairmont Dallas
  • Fairmont Dallas Hotel
  • Fairmont Dallas Dallas
  • Fairmont Dallas Hotel Dallas

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-Certified Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program
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Frequently Asked Questions