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Crowne Plaza Dallas Downtown by IHG

3.5 star property
3.5-star hotel near American Airlines Center

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Photo gallery for Crowne Plaza Dallas Downtown by IHG

Bar (on property)
Terrace/patio
Premium bedding, in-room safe, desk, iron/ironing board
Exterior
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking available
  • Bar

Explore the area

View in a map
1015 Elm St, Dallas, TX, 75202
  • Place, Dallas World Aquarium
    ‪3 min walk‬
  • Place, John F. Kennedy Memorial
    ‪5 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Airport, Dallas, TX (DAL-Love Field)
    ‪12 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.6 out of 10
Good
(21 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

7.0 out of 10
Good
(8 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • 320 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(62 reviews)
  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

8.2 out of 10
Very good
(13 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 320 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(76 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

Magnolia Hotel Dallas Downtown

Downtown Dallas
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
4.0 out of 5, Very Good, 3,410 reviews
$102 nightly
The price is $119
Nov 30 - Dec 1
Total with taxes and fees
Magnolia Hotel Dallas Downtown

About the neighborhood

Dallas

City center stay.Within a 15-minute walk of this Downtown Dallas hotel, you'll find Dallas World Aquarium and Kay Bailey Hutchison Convention Center. American Airlines Center and Dallas Market Center are also within 3 miles (5 km).

What's nearby

  • Dallas World Aquarium - 3 min walk - 0.2 miles
  • John F. Kennedy Memorial - 5 min walk - 0.3 miles
  • The Sixth Floor Museum at Dealey Plaza - 7 min walk - 0.4 miles
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.6 miles
  • Reunion Tower - 12 min walk - 0.7 miles

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Chick-fil-A - ‬1 min walk
  • ‪Sushiya - ‬3 min walk
  • ‪Wingbucket - ‬3 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

3.5-star hotel near American Airlines Center
Crowne Plaza Dallas Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 30000 square feet (2787 square meters) and includes a conference center. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Dallas Downtown by IHG. For a fee, parking is available.

  • 1 building
  • 291 guestrooms or units
  • 19 levels
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Bar or lounge
  • Dining venue
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Similar properties

Exterior
Magnolia Hotel Dallas Downtown
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
4.0 out of 5, Very Good, 3,410 reviews
$102 nightly
The price is $119
Nov 30 - Dec 1
Total with taxes and fees
Magnolia Hotel Dallas Downtown

Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • TV with premium cable channels

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

How close is Crowne Plaza Dallas Downtown by IHG to the airport?

Crowne Plaza Dallas Downtown by IHG is 8.5 mi (18-min drive) away from the Love Field Airport (DAL) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza Dallas Downtown by IHG?

As of Nov 29, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Dallas Downtown by IHG on Dec 1, 2025 start from $79.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza Dallas Downtown by IHG have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza Dallas Downtown by IHG.

Does Crowne Plaza Dallas Downtown by IHG offer free breakfast?

Free breakfast isn’t provided at Crowne Plaza Dallas Downtown by IHG, but buffet breakfast is offered for a fee of USD 18.35 per person. It's available every day from 6:30 AM to 10 AM.

Is there a casino at Crowne Plaza Dallas Downtown by IHG?

No, there is no casino at this hotel.

What time is check-in at Crowne Plaza Dallas Downtown by IHG?

Check-in start time: 3 PM; Check-in end time: 2 AM.

Is there free parking at Crowne Plaza Dallas Downtown by IHG?

Free parking is not available at this hotel. Self parking is available for USD 20.00 per night.

Does Crowne Plaza Dallas Downtown by IHG have a pool?

Crowne Plaza Dallas Downtown by IHG features an outdoor pool.

Does Crowne Plaza Dallas Downtown by IHG have a restaurant?

Crowne Plaza Dallas Downtown by IHG is home to THRIVE Restaurant, which features American cuisine.

Does Crowne Plaza Dallas Downtown by IHG have a spa?

There are no spa services available at this hotel.

How close is Crowne Plaza Dallas Downtown by IHG to downtown Dallas?

Crowne Plaza Dallas Downtown by IHG is 0.5 mi away from Dallas.

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 431 out of 1242 reviews
Rating 8 - Good. 236 out of 1242 reviews
Rating 6 - Okay. 233 out of 1242 reviews
Rating 4 - Poor. 152 out of 1242 reviews
Rating 2 - Terrible. 190 out of 1242 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Stayed 1 night in Oct 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Sara Scheyer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and staff was very courteous and helpful. It was a quick walk to the convention center and multiple dining options.
Stayed 5 nights in Aug 2025

10/10 Excellent

Adrien, Durango

Liked: Cleanliness, staff & service, property conditions & facilities
I spent a day in the city center because I was connected between two flights. Less than 30min from the airport, I had a good day and I did a bit of sightseeing
Stayed 1 night in Aug 2025

8/10 Good

Alando

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

8/10 Good

Meagan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Matthew

Stayed 1 night in Aug 2025

4/10 Poor

Anthony

Liked: Amenities
Disliked: Staff & service
The location was fine but unsafe esp. at night. Lots of homeless in the near by area and beggars. The property itself was old and dated. Limited service. Staff was fair but never answered the phone when calling reception and for several days never serviced my room.
Stayed 10 nights in Aug 2025

10/10 Excellent

Lizbeth

Stayed 2 nights in Aug 2025

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of downtown, right next to a Dart stop. Room was clean and the pool deck area was nice maybe a little outdated. The free breakfast wasn't half bad either. would stay here again.
Stayed 2 nights in Aug 2025

8/10 Good

Alivia

Stayed 1 night in Aug 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Randy, the check-in guy was fabulous very informative and very polite. You do have an issue in your bathrooms with the toilets and drain system in the tub like it don't wanna go down other than that. The room was fabulous.
Stayed 1 night in Aug 2025

6/10 Okay

Brandy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall the hotel was ok. Staff was pleasant and helpful. However our a/c was not cooling very well. I notified tbe front desk and they sent someone to ck it but it did not help much. The elevators were terrible
Stayed 1 night in Aug 2025

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Tracy

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Heather

Stayed 1 night in Aug 2025

8/10 Good

Daniel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay only thing we had to wait a while for our room to be ready when we got there which was past checkin time but friendly staff clean room a lot of people smoke around in the pool area so not really ideal for kids
Stayed 1 night in Aug 2025

8/10 Good

Don

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Could've been better

Running toilet Didn't refresh the amenities...aka coffee/ water
Stayed 5 nights in Aug 2025

6/10 Okay

Dirk

Stayed 2 nights in Aug 2025

8/10 Good

Onyinye

Liked: Staff & service, amenities, property conditions & facilities
My room was really lovely and quite with a nice view however there was a giant crack in my window
Stayed 1 night in Aug 2025

8/10 Good

Larry

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Location, rooms comfortable, but No on elevators

Let's just say that the "elevators" makes "everyone" who stays there feel let down and frustrated. Good luck trying to get out the door when it's time to leave. Basically 2 elevators that work at one time and they love to stop on 1 floor whether someone gets on or off. After stating the obvious, let's focus on the other things Checking in was kind of seamless, but not very forthcoming on how to manage the garage ticket system when you have prepaid or th for breakfast. Having said that, the breakfast was wonderful and the servers omwere nice. No one checked to make sure there was plenty of shampoo and conditioner in the bottles, and we ran out after the 1st day. They were pretty quick to come to the room and bring more, but we asked for fresh towels but they were not left. The pool and lounge area is nice, but you can tell the pool is old and showing it's teeth. It was nice to swim in though. The beds were comfortable and the bathroom clean and nice water pressure, but who doesn't have a mini microwave on hotel rooms nowadays. Not big deal, but heating up left overs is nice. It's a great location though, and close to walking distance to a lot of things that are in the downtown area No fuss in checking out and I will say that communicating by Text is a nice touch!!! Overall a decent experience, but the elevators take away from what is nice about the place
Stayed 2 nights in Aug 2025

10/10 Excellent

Chris

Stayed 2 nights in Aug 2025

8/10 Good

Gaurav

Good stay!
Stayed 3 nights in Aug 2025

4/10 Poor

Jessica, Happy Valley

Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were checked in by an amazing staff, and were given no choice for late check out because they apparently shouldn’t have checked us in and made us leave by 12 pm.
Stayed 2 nights in Aug 2025