"We were on the 19th floor. And when we got there it just seemed a little claustrophobic, the floors were little dingy. When we got into a room it was ... " More

By a verified traveler on Sun 18 Feb 2018

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Hotel Description

3.5-star hotel near Dallas World Aquarium

City center stay

Within a 10-minute walk of this Downtown Dallas hotel, you'll find Dallas World Aquarium and Sixth Floor Museum. Kay Bailey Hutchison Convention Center and Dealey Plaza are also within half a mile (1 km).

Nightclub, dining

A nightclub and an outdoor pool are featured at this smoke-free hotel. Traveling on business? Take advantage of the 22 conference rooms, 24-hour business center, and valet parking. Enjoy a meal from the restaurant and freebies like WiFi in public areas and an area shuttle.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 291 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include room service, free bottled water, and hair dryers.

Room, 1 Queen Bed, Accessible, Bathtub (Mobility)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$72 per night

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Crowne Plaza Hotel Dallas Downtown ratings based on 43 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Crowne Plaza Hotel Dallas Downtown

Everyone (27) Couples (2)
5 out of 5
The property was in the middle of all the sites we wanted to see. Parking was easy and not terribly priced!!

Posted by on May 15, 2019

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May 16, 2019 by Ana

Thank you for taking the time to review your stay. We hope you’ll choose our property again whenever your travels bring you to the area

5 out of 5

Posted by on May 4, 2019

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May 4, 2019 by Ana

Thank you for taking the time to review your stay. We hope you’ll choose our property again whenever your travels bring you to the area.

3 out of 5
As I entered into the hotel, it had a strong urine order. The hallway of the hotel was not better. The following day the smell was still there but not as strong.

Posted by on Apr 23, 2019

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Comment from Hotel Management

Apr 23, 2019 by Ana

Thank you for taking the time to review your stay. Your review has been shared with our management team and will be addressed accordingly to ensure the future comfort of our guests.

3 out of 5

Posted by on Apr 3, 2019

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Apr 4, 2019 by Ana

Thank you for taking the time to review your stay. We hope you’ll choose our property again whenever your travels bring you to the area.

4 out of 5
Liked the proximity to my business meeting location and that the room was recently renovated.

Posted by on Mar 31, 2019

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Mar 31, 2019 by Ana

Thank you for taking the time to review your stay. We hope you’ll choose our property again whenever your travels bring you to the area.

5 out of 5
The beds are wonderful!!!! Nice thick mattresses and lots of pillows!! Make sure you book your room with the breakfast. It is a HUGE spread of everything you could imagine. you have to pay extra for parking but it was worth it to valet. I called ahead and car was waiting outside the door for us.

Posted by on Mar 25, 2019

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Comment from Hotel Management

Mar 26, 2019 by Ana

Thank you for taking the time to write such a detailed review and for mentioning the highlights of your visit. Your compliments on our fresh breakfast and valet service are appreciated. We hope you’ll choose our property whenever your travels bring you to the area.

4 out of 5

Posted by on Mar 25, 2019

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Apr 2, 2019 by Ana

Thank you for taking the time to review your stay. We hope you’ll choose our property again whenever your travels bring you to the area.

3 out of 5
Rooms very small, needs updates, did not get clean towels the next day, room did not get full service, toilet was leaking, made carpet wet, drain in shower doesn’t drain well, pool was not heated after told it would be, needs renovated

Posted by on Mar 23, 2019

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Comment from Hotel Management

Mar 24, 2019 by Ana

Thank you for taking the time to provide this detailed feedback. We acknowledge your frustration and want to apologize for any inconvenience you encountered. Your review has been shared with our management team and will be addressed accordingly to ensure the future comfort of our guests. We hope you’ll allow us to host you again someday.

4 out of 5

Posted by on Feb 21, 2019

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Apr 2, 2019 by Ana

Thank you for taking the time to review your stay. We hope you’ll choose our property again whenever your travels bring you to the area.

1 out of 5

Posted by on Feb 17, 2019

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Comment from Hotel Management

Apr 2, 2019 by Ana

Thank you for taking the time to review your stay.

About the Crowne Plaza Hotel Dallas Downtown

Location 1015 Elm St, Dallas, TX 75202

Renovations + Closures

The property is undergoing renovations. The following areas are affected:

  • Select guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Crowne Plaza Hotel Dallas Downtown offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 27444 square feet (2550 square meters) and includes a conference center. A nightclub, a terrace, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Hotel Dallas Downtown. An area shuttle within 3.00 mi and a shopping center shuttle are free. Parking is available for a fee. This 3.5-star Dallas hotel is smoke free.

  • 1 building
  • 291 guestrooms or units
  • 19 levels
  • 27444 sq ft of conference space
  • 2550 sq m of conference space
  • Dining venue
  • Nightclub
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge) , Offsite parking reservations required

Transport

  • Airport: Dallas, TX (DAL-Love Field) (11.5 km / 7.2 mi)
  • Train station: Dallas Union Station (0.8 km / 0.5 mi)
  • Metro station: Akard Station (0.3 km / 0.2 mi)
  • Property shuttles: Free area shuttle within 3.00 mi and shopping center shuttle
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Crowne Plaza Hotel Dallas Downtown offers 291 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
  • Maximum 2 per room (weight limit: 50 lb)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No cribs (infant beds) available
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • Self parking fee: USD 18.00 per night (in/out privileges)
  • Valet parking fee: USD 30 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Dallas Downtown
  • Crowne Plaza Hotel Dallas Downtown

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.