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Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5-star property
1015 Elm St, Dallas, TX 1-855-201-7819

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3.7 out of 5
Good!
See all 27 Travelocity Reviews

"more or less it was good (i would not call it a 3.5 star though). it was clean. BUT wifi didn't work (at least for me). even my phone service wasnt wo ... " More

By a verified traveler on Sun 25 Jul 2021

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Hotel Description

3.5-star hotel near Dallas World Aquarium

City center stay

Within a 10-minute walk of this Main Street District hotel, you'll find Dallas World Aquarium and Sixth Floor Museum. Kay Bailey Hutchison Convention Center and Dealey Plaza are also within half a mile (1 km).

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 22 conference rooms, 24-hour business center, and valet parking. Enjoy the fitness center and perks like free WiFi and a free area shuttle.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 291 guestrooms also offer free WiFi and TVs with cable channels. Room service, free bottled water, and hair dryers are also available.

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$102* Per night/room Aug 8 - Aug 9

Club Room (CP)

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed (CP)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, View (Special View)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel ratings based on 27 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Everyone (13) Couples (4) Family (1)
4 out of 5
more or less it was good (i would not call it a 3.5 star though). it was clean. BUT wifi didn't work (at least for me). even my phone service wasnt working real well (verizon). phone wasnt plugged in. front desk wasnt manned (there should be someone there all the time during the day). people were waiting around in the queue. i dont if it disclosed beforehand, i dont remember seeing it, but what kind of hotel doesn't provide (free) parking?

Posted by on Jul 25, 2021

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3 out of 5
We arrived a couple hours before normal check in time so when greeted at the front desk I said that we would be happy to leave the bags with the desk and go out to eat and come back in a couple hours. The woman said no, that the room was ready but she was very unpleasant through the rest of the process.

Posted by on Feb 16, 2021

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Comment from Hotel Management

Feb 21, 2021 by Ana

Hello Anonymous, We apologize about the unpleasant encounter that you had with the front desk agent. We will work closely with our staff to correct the mentioned concerns. Thank you for taking the time to provide us with valuable feedback regarding your stay.

5 out of 5

Posted by on Oct 3, 2020

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1 out of 5
Not at all what I paid for.No breakfast no room service nothing even remotely xlose to.rhe pictures.

Posted by , from Tyler tx on Aug 16, 2020

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5 out of 5
I believed the property was nicely done. I do suggest that they have more staff as there were some lines and waiting because of lack of staff. the staff were apologetic which was of comfort.

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 20, 2020 by Brian A.

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.

4 out of 5
Hotel was fine but we weren’t told on travelocity or at hotel website that restaurant was closed. Was looking forward to great meal there, had to walk 2 blocks to find another restaurant, otherwise hotel experience was fine

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 3, 2020 by Brian A.

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and wish you the best.

5 out of 5

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 16, 2019 by Brian A.

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.

5 out of 5
Like the cleanness and it was comfortable. Definitely will come back

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 9, 2019 by Brian A.

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.

4 out of 5
Hallways weren’t cleaned at all, their was something that looked like a pin in the pool. Room was clean but the AC was loud when turning on.

Posted by on Oct 10, 2019

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Comment from Hotel Management

Nov 3, 2019 by Ana

Thank you for taking the time to review your stay. We hope you’ll choose our property again whenever your travels bring you to the area.

2 out of 5
First, the Valet's were excellent. They took great care helping me get my electric scooter up and down off the back of my jeep. However, having not stayed in a Hotel in a really long time, I did not think to ask for a handicap room. When I checked in sitting on my electric Scooter the desk clerk didn't bother to suggest one either. The room was small and my scooter was in the way. Once, I scraped 3 inches of skin off my arm on a wall. The first night I had to wipe down the surfaces because there were crumbs on some of them The breakfast buffet was not what I wanted and they didn't have any service in the dining room. I ordered food in from somewhere else and had to go to the lobby to get it. The ice machine on my floor was not working so I went down to the lobby and was told just to try another floor, They did not fix it either. Oh, and the Concierge desk was not staff. If you want to stay in a nice hotel, this is not it.

Posted by on Oct 8, 2019

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Comment from Hotel Management

Nov 3, 2019 by Ana

Thank you for taking the time to review your stay. Your review has been shared with our management team and will be addressed accordingly to ensure the future comfort of our guests.

About the Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Location 1015 Elm St, Dallas, TX 75202

Property Features

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 27444 square feet (2550 square meters) and includes a conference center. A terrace, gift shops/newsstands, and concierge services are also featured at the business-friendly Crowne Plaza Hotel Dallas Downtown, an IHG Hotel. An area shuttle within 3.00 mi and a shopping center shuttle are free. For a fee, parking is available. This 3.5-star Dallas hotel is smoke free.

  • 1 building
  • 291 guestrooms or units
  • 19 levels
  • 27444 sq ft of conference space
  • 2550 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge) , Offsite parking reservations required

Transport

  • Airport: Love Field Airport (DAL) (11.5 km / 7.2 mi)
  • Train station: Dallas Union Station (0.8 km / 0.5 mi)
  • Metro station: Akard Station (0.3 km / 0.2 mi)
  • Property shuttles: Free area shuttle within 3.00 mi and shopping center shuttle
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offers 291 accommodations with safes and complimentary bottled water. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • Self parking fee: USD 18.00 per night (in/out privileges)
  • Valet parking fee: USD 30 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Dallas Downtown
  • Crowne Plaza Hotel Dallas Downtown
  • Crowne Plaza Hotel Dallas Downtown
  • Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Hotel
  • Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Dallas
  • Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Hotel Dallas

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.