Skip to main content
Beginning of main content

"Front desk staff not especially friendly. Was not told of any of the hotel amenities when checking in. Everything is outdated. Small room. " More

By a verified traveler on Mon 18 Apr 2022

Enter dates to see availability

Hotel Description

3.5-star hotel near Kay Bailey Hutchison Convention Center

City center stay

A stay at this Downtown Dallas hotel places you within half a mile (1 km) of Kay Bailey Hutchison Convention Center and 2 miles (3 km) of Reunion Tower. American Airlines Center and Dallas Market Center are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 22 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max
$123* Per night/room Feb 12 - Feb 13

Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible (Mobility)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Multiple Beds, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel ratings based on 16 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Everyone (8) Couples (3) Family (3)
4 out of 5

Posted by on Jun 2, 2022

Was this review helpful to you?
3 out of 5
Front desk staff not especially friendly. Was not told of any of the hotel amenities when checking in. Everything is outdated. Small room.

Posted by on Apr 18, 2022

Was this review helpful to you?
5 out of 5

Posted by on Feb 15, 2022

Was this review helpful to you?
4 out of 5

Posted by on Feb 12, 2022

Was this review helpful to you?
1 out of 5
It took over 2hrs to check in and staff was rude about it. Fire alarm went off at 2am. Went to OU/Texas game and when returned was told to pack up and get out they had to close hotel because of broke fire system.. Did not offer anywhere else to stay and could not find anywhere else. Had to drive home. Still no refund that was promised.

Posted by , from YUKON on Oct 11, 2021

Was this review helpful to you?
Comment from Hotel Management

Nov 23, 2021 by Ana

Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza DALLAS DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

5 out of 5

Posted by , from Shreveport on Sep 12, 2021

Was this review helpful to you?
4 out of 5
more or less it was good (i would not call it a 3.5 star though). it was clean. BUT wifi didn't work (at least for me). even my phone service wasnt working real well (verizon). phone wasnt plugged in. front desk wasnt manned (there should be someone there all the time during the day). people were waiting around in the queue. i dont if it disclosed beforehand, i dont remember seeing it, but what kind of hotel doesn't provide (free) parking?

Posted by on Jul 25, 2021

Was this review helpful to you?
3 out of 5
We arrived a couple hours before normal check in time so when greeted at the front desk I said that we would be happy to leave the bags with the desk and go out to eat and come back in a couple hours. The woman said no, that the room was ready but she was very unpleasant through the rest of the process.

Posted by on Feb 16, 2021

Was this review helpful to you?
Comment from Hotel Management

Feb 21, 2021 by Ana

Hello Anonymous, We apologize about the unpleasant encounter that you had with the front desk agent. We will work closely with our staff to correct the mentioned concerns. Thank you for taking the time to provide us with valuable feedback regarding your stay.

5 out of 5

Posted by on Oct 3, 2020

Was this review helpful to you?
1 out of 5
Not at all what I paid for.No breakfast no room service nothing even remotely xlose to.rhe pictures.

Posted by , from Tyler tx on Aug 16, 2020

Was this review helpful to you?

About the Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Location 1015 Elm St, Dallas, TX 75202

Property Features

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 27444 square feet (2550 square meters) and includes a conference center. A terrace, gift shops/newsstands, and concierge services are also featured at the business-friendly Crowne Plaza Hotel Dallas Downtown, an IHG Hotel. For a fee, parking is available. This 3.5-star Dallas hotel is smoke free.

  • 1 building
  • 291 guestrooms or units
  • 19 levels
  • 27444 sq ft of conference space
  • 2550 sq m of conference space
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Dallas Union Station (0.8 km / 0.5 mi)
  • Metro station: Akard Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offers 291 accommodations with safes and complimentary bottled water. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
  • Maximum 2 per room (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 13
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Dallas Downtown
  • Crowne Plaza Hotel Dallas Downtown

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
url importing http://www.travelocity.com/Dallas-Hotels-Crowne-Plaza-Hotel-Dallas-Downtown,-an-IHG-Hotel.h40414-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Dallas-Hotels-Crowne-Plaza-Hotel-Dallas-Downtown,-an-IHG-Hotel.h40414-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Dallas-Hotels-Crowne-Plaza-Hotel-Dallas-Downtown,-an-IHG-Hotel.h40414-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.