Crowne Plaza Dallas Downtown by IHG

3.5-star hotel near Kay Bailey Hutchison Convention Center

Choose dates to view prices

Where to?

Dates

January 2026

February 2026

Breakfast, lunch, dinner served; American cuisine

Premium bedding, in-room safe, desk, iron/ironing board

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Free WiFi
Air conditioning
Gym

Explore the area

1015 Elm St, Dallas, TX, 75202

Place, Dallas World Aquarium
‪3 min walk‬
Place, John F. Kennedy Memorial
‪5 min walk‬
Place, Kay Bailey Hutchison Convention Center
‪10 min walk‬
Airport, Dallas, TX (DAL-Love Field)
‪12 min drive‬

Room options

Premium Room, 1 King Bed, Balcony

323 sq ft
City view
Sleeps 2
1 King Bed

Premium Room, City View

Good

323 sq ft
Sleeps 4
2 Queen Beds

Premium Room, 2 Queen Beds, Balcony

Good

323 sq ft
City view
Sleeps 4
2 Queen Beds

Premium Room, 1 King Bed, City View

320 sq ft
City view
Sleeps 3
1 King Bed

Premium Room, 2 Queen Beds

Good

320 sq ft
Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Accessible (Mobility)

323 sq ft
City view
Sleeps 3
1 King Bed

Premium Room, 1 King Bed

320 sq ft
Sleeps 3
1 King Bed

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

323 sq ft
Sleeps 2
1 Queen Bed

Standard Room, 1 Queen Bed, Accessible (Mobility)

Very good

323 sq ft
Sleeps 2
1 Queen Bed

Junior Suite, 1 King Bed

Sleeps 2
1 King Bed

Standard Room

320 sq ft
Sleeps 2
1 Twin Bed

Standard Room, 1 King Bed

Very good

320 sq ft
Sleeps 2
1 King Bed

About the neighborhood

Dallas

City center stay.Within a 15-minute walk of this Downtown Dallas hotel, you'll find Dallas World Aquarium and Kay Bailey Hutchison Convention Center. American Airlines Center and Dallas Market Center are also within 3 miles (5 km).

What's nearby

Dallas World Aquarium - 3 min walk - 0.2 miles
John F. Kennedy Memorial - 5 min walk - 0.3 miles
The Sixth Floor Museum at Dealey Plaza - 7 min walk - 0.4 miles
Kay Bailey Hutchison Convention Center - 10 min walk - 0.6 miles
Reunion Tower - 12 min walk - 0.7 miles

Getting around

Akard Station - 3 min walk
Dallas Union Station - 10 min walk
Love Field Airport (DAL) - 18 min drive

Restaurants

‪McDonald's - ‬4 min walk
‪Chick-fil-A - ‬1 min walk
‪Twisted Trompo - ‬4 min walk
‪Sushiya - ‬3 min walk
‪Wingbucket - ‬3 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

3.5-star hotel near Kay Bailey Hutchison Convention Center

Crowne Plaza Dallas Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 30000 square feet (2787 square meters) and includes a conference center. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Dallas Downtown by IHG. For a fee, parking is available.

This 3.5-star Dallas hotel is smoke free.

1 building

291 guestrooms or units

19 levels

30000 sq ft of conference space

2787 sq m of conference space

Deli

Poolside lounge chairs

Business center (24 hours)

Conference center

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Storage area for luggage

Front-desk safe

Car service

Concierge

Wedding services available

Terrace

Gift shop

Newspapers in lobby (free)

Television in lobby

Elevator

No smoking on site

Bar or lounge

Dining venue

Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Similar properties

Pet friendly
Free WiFi
Restaurant
Air conditioning

$110 nightly

Feb 1 - Feb 2

Total with taxes and fees

Property amenities

Family friendly

In-room crib
In-room refrigerator
Laundry facilities
Outdoor pool
Snack bar/deli

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
Limo/town car service
Self parking on site (USD 20 per night; includes in/out privileges)
Wheelchair-accessible parking and van parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
A bar/lounge
A restaurant
Snack bar/deli

Things to do

24-hour gym
Outdoor pool
TV in common areas

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
10 accessible parking spaces
Assistive listening devices
Braille/raised signage
Elevator (24 inch wide door)
Handrails in stairways (36 inches high)
Lever door handles
Phone accessibility kit
Pool hoist on site
Vibrating pillow alarm
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk (48 inches high)
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Room amenities

Entertainment

TV with premium cable channels

Bedroom

Free crib
Hypo-allergenic bedding
Pillow menu
Premium bedding

Bathroom

Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Food and drink

Coffee/tea maker
Free bottled water
Refrigerator

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 25.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 35 per night.

Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 75.00 per accommodation, per night
Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately USD 18.35 per person
Self parking fee: USD 20.00 per night (in/out privileges)
Late check-out fee: USD 25.00 (subject to availability)
Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Up to 3 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown

Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

How close is Crowne Plaza Dallas Downtown by IHG to the airport?

Crowne Plaza Dallas Downtown by IHG is 8.5 mi (18-min drive) away from the Love Field Airport (DAL) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza Dallas Downtown by IHG?

As of Jan 14, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Dallas Downtown by IHG on Jan 29, 2026 start from $84.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza Dallas Downtown by IHG have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza Dallas Downtown by IHG.

Does Crowne Plaza Dallas Downtown by IHG offer free breakfast?

Free breakfast isn’t provided at Crowne Plaza Dallas Downtown by IHG, but buffet breakfast is offered for a fee of USD 18.35 per person. It's available every day from 6:30 AM to 10 AM.

Is there a casino at Crowne Plaza Dallas Downtown by IHG?

No, there is no casino at this hotel.

What time is check-in at Crowne Plaza Dallas Downtown by IHG?

Check-in start time: 3 PM; Check-in end time: 2 AM.

Is there free parking at Crowne Plaza Dallas Downtown by IHG?

Free parking is not available at this hotel. Self parking is available for USD 20.00 per night.

Does Crowne Plaza Dallas Downtown by IHG have a pool?

Crowne Plaza Dallas Downtown by IHG features an outdoor pool.

Does Crowne Plaza Dallas Downtown by IHG have a restaurant?

Crowne Plaza Dallas Downtown by IHG is home to THRIVE Restaurant, which features American cuisine.

Does Crowne Plaza Dallas Downtown by IHG have a spa?

There are no spa services available at this hotel.

How close is Crowne Plaza Dallas Downtown by IHG to downtown Dallas?

Crowne Plaza Dallas Downtown by IHG is 0.5 mi away from Dallas.

Crowne Plaza Dallas Downtown by IHG Reviews

7.0

Good

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

2/10 Terrible

Mayra

Oct 16, 2025

Stayed 1 night in Oct 2025

6/10 Okay

Richard

Oct 16, 2025

Stayed 1 night in Oct 2025

10/10 Excellent

Rose

Traveled with family

Oct 15, 2025

Liked: Staff & service, amenities, property conditions & facilities

Balcony View was very nice and calming - Breakfast was good and fresh. Staff was excellent

Stayed 1 night in Oct 2025

4/10 Poor

David, Houston

Traveled with group, Traveled with family

Oct 13, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

My stay at Crown Plaza Dallas Downtown was, unfortunately, a disappointing experience due to several issues that significantly impacted my visit. The front desk service was notably poor. The staff seemed disorganized and unhelpful, making check-in a frustrating process. Their lack of professionalism set a negative tone from the start. Additionally, the bar closed much earlier than advertised, which was inconvenient for those looking to unwind in the evening. Similarly, the pool closed earlier than expected, limiting access to a key amenity. To make matters worse, the pool was dirty, with visible debris that made it unappealing and unhygienic. I had booked a balcony room, but it was canceled prior to check-in without any clear explanation or adequate resolution offered, which was a major letdown. To top it off, the water pressure in the shower was extremely low, making for an uncomfortable and inconvenient experience. Overall, the combination of poor service, limited amenities, and maintenance issues made this stay far below expectations. I would not recommend Crown Plaza Dallas Downtown unless significant improvements are made. Rating: 1/5

Stayed 1 night in Oct 2025

2/10 Terrible

Nutrinh

Traveled with family

Oct 13, 2025

Disliked: Staff & service

Terrible service

This hotel is terrible, when we got there we went to the elevator and the elevator sounded like it was going to break any second. When we got settled we went to check out the pool at night at 10:15 pm, but the doors were locked we tried our card, but it still didn’t work so we called the front desk and we told them that the doors were locked and the receptionist told us that he will send somebody up to open the door. Ten minutes later nobody was there to open the doors so we called again and the guy said that the pool is closed, but the worst part was that the sign said that it was open from 8 am to 11:00 pm. Next day we went to check out the pool again. We were there at 9:30am and pool still closed. I called receptionist again and she said due to maintenance they are not ready to open. I said they should change their pool hr of operation and she hung up on me. The girl restroom by the pool is broken, toilet completely til over and no sink water. I don’t know why they don’t lock up that restroom or put a sign. The bathtub doesn’t drain. The restroom is so small. You open the restroom door it hit the toilet. Terrible place.

Stayed 1 night in Oct 2025

6/10 Okay

Gary

Traveled with family

Oct 13, 2025

Liked: Cleanliness

Hotel looked to be unprepared for the amount of people staying the weekend of October 10th. It was OU/TX weekend. There were several busses (6-8) of college kids staying at the hotel. Only 2 of the 4 elevators were working the entire weekend. I would not recommend this hotel for the OU/TX game.

Stayed 2 nights in Oct 2025

2/10 Terrible

Eamon

Business traveler, Traveled with partner

Oct 12, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

When I checked in I was greeted by a young woman who was not especially polite. I expect more from someone in the service industry. I was given two room keys, and was given the wrong room type. I later found out that one of my keys was to my correct room type, and the other was to a different room with reversed room numbers on the same floor. The other key was to the room I should have received, and I only found this out later by trying to use that key to enter my room and it not working. I confirmed it was the wrong key by walking to the alternative, swapped room number, and being astonished to see that my key worked for a room that was never given to me officially by the front desk woman. When I went down to the front desk to get some help, no one was there. I waited around and eventually someone came by and was very confused that their co-worker could have made such a mistake and they even had trouble finding my reservation because they kept trying to look it up by room number, which was of course incorrect in their system. When I let them know to check by the other room number, they finally found it and reprogrammed my second key correctly. Downtown Dallas is pretty rough overall, so I can't blame this hotel too much for being in that neighborhood, but the hotel is definitely run down and although it was cheaper, it still wasn't worth the price. The air conditioner was very noisy and the bathtub drain clogged. I don't think I'll stay again unfortunately.

Stayed 1 night in Sep 2025

8/10 Good

Shawn L

Oct 11, 2025

Stayed 1 night in Sep 2025

8/10 Good

Donald

Traveled with family

Oct 11, 2025

Liked: Cleanliness, staff & service, room comfort

Every thing was fine. Except they were having issues with the parking garage gate and the AC unit made a loud rattling noise the whole time

Stayed 2 nights in Sep 2025

4/10 Poor

Melissa

Traveled with family

Oct 10, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Bathroom was not clean,hair all over the shower,no toilet paper. Second night we came back to trash and dirty towels left outside our room. Phone didn't work and never was fixed despite notification to front desk. Balcony door didn’t close properly or lock,very unsafe for children. Constant elevator problems and difficulties getting bags in and out of the parking area.

Stayed 2 nights in Oct 2025

8/10 Good

Marah

Business traveler

Oct 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and clean

Stayed 3 nights in Sep 2025

10/10 Excellent

Claudea

Oct 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant staff and clean rooms! Great visit.

Stayed 1 night in Oct 2025

10/10 Excellent

Egor

Oct 9, 2025

Stayed 2 nights in Oct 2025

8/10 Good

Jasmine

Oct 9, 2025

Liked: Cleanliness, staff & service, room comfort

Room clean but floor near AC had carpet soaked.

Stayed 1 night in Sep 2025

10/10 Excellent

Sara

Traveled with family

Oct 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelent

Stayed 1 night in Sep 2025

2/10 Terrible

PHILLIP

Traveled with group

Oct 8, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Elevator's were very slow. Morning staff at breakfast were more busy with other things than the customers. Outside the hotel were individuals smoking weed around the hotel. Felt very unsafe. Staff was very unhelpful.

Stayed 1 night in Oct 2025

8/10 Good

Rebecca

Oct 7, 2025

Stayed 1 night in Sep 2025

2/10 Terrible

Liz

Traveled with partner

Oct 6, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

My experience was horrible, the valet staffs phone seemed to be more important than helping assist with parking. After checking in i waited 15min just to get to my room which had a bad drainage problem in the shower. I was moved to another room that smelled and was also not the cleanest. I had to wait a minimum of 15- 20 min every time for the elevator. There were 4 elevators and only 2 of them worked. Multiple groups of people had to pile into each elevator just to have a chance at making it to where they needed to go. I was late to my dinner reservations due to the elevator not working properly. The only reason i could not cancel the 1 night stay at this hotel was because i didn’t have time to go and find another before my night plans were starting.

Stayed 1 night in Oct 2025

6/10 Okay

Jacquetta

Traveled with family

Oct 6, 2025

Liked: Staff & service, room comfort

The staff was very courteous and informative. The parking garage sucks, I understand it was built decades ago but its tight fit, there's no one at the gate. Our card did not work at all we had to call the help desk evertime we wanted to leave. The room was clean and the beds were comfortable, however did not want to use the shower because I did not bring shower shoes, see pics. It s dirty with stains. I went to check out our view and saw a big crack in our window. This is what where doing, putting tape on it. That too me seems like an immediate fix, esp for safety reasons. I've been to other Crowne Plazas before but this one I can promise I won't be returning.

Stayed 1 night in Oct 2025

4/10 Poor

Cindy

Traveled with group, Business traveler

Oct 6, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Elevators are terrible and the place needs better updates

Stayed 1 night in Oct 2025

2/10 Terrible

Jennifer

Oct 5, 2025

Stayed 1 night in Oct 2025

10/10 Excellent

Loretta

Oct 5, 2025

Stayed 1 night in Aug 2025

2/10 Terrible

Jimmy

Oct 5, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room was clean; however, the elevators were substandard, requiring an approximate wait of 30 minutes to one hour to ascend or descend. Additionally, the cleaning staff were discourteous when guests used the service elevator. Moreover, the elevators stop at every floor, and only two elevators are operational.

Stayed 1 night in Oct 2025

8/10 Good

Soung

Business traveler

Oct 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Air condition of the room is front upper of the door dropping the water to the carpet make wet on the carpet of entrance.

Stayed 1 night in Sep 2025

8/10 Good

Leticia

Oct 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2025

Travelocity's Latest Trends

Hotels

Crowne Plaza Dallas Downtown by IHG

Choose dates to view prices

Photo gallery for Crowne Plaza Dallas Downtown by IHG

Reviews

Popular amenities

Explore the area

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony

View all photos for Premium Room, City View

Premium Room, City View

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium Room, 2 Queen Beds, Balcony

View all photos for Premium Room, 1 King Bed, City View

Premium Room, 1 King Bed, City View

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Standard Room, 1 King Bed, Accessible (Mobility)

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Standard Room, 1 Queen Bed, Accessible (Mobility)

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

View all photos for Standard Room

Standard Room

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

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About the neighborhood

Dallas

What's nearby

Getting around

Restaurants

About this property

Crowne Plaza Dallas Downtown by IHG

Similar properties

Magnolia Hotel Dallas Downtown

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

Good

7.2/10

7.6/10

6.8/10

6.6/10

7.0/10

Reviews

2/10 Terrible