Crowne Plaza Hotel Dallas Downtown

3.5-star property
Elm St, Dallas, TX 1-855-201-7819
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3.4 out of 5
See all 26 Travelocity Reviews

"It was an awesome hotel and an awesome location. Everyone was friendly and helpful. " More

By a verified traveler on Tue 11 Jul 2017

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Hotel Description

Crowne Plaza Hotel Dallas Downtown puts you in the heart of Dallas, within just a 10-minute stroll of popular attractions like Dallas World Aquarium and Kay Bailey Hutchison Convention Center. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a nightclub.

All 291 rooms feature TVs with cable channels, and you can enjoy free WiFi, coffee/tea makers, and free bottled water. Refrigerators and room service make in-room dining convenient. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, THRIVE Restaurant, serves American cuisine and is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. 27444 square feet (2550 square meters) of event facilities include 22 meeting rooms and a conference center, and other business amenities include a 24-hour business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a fitness center, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also valet parking, along with the convenience of a free area shuttle.

Attractions within a 15-minute walk of this 3.5-star Main Street District hotel include Sixth Floor Museum and Nasher Sculpture Center.

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$100 per night

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Bathtub (Mobility)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible (Roll-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Hotel Dallas Downtown ratings based on 26 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0
5 out of 5
It was an awesome hotel and an awesome location. Everyone was friendly and helpful.

Posted by on Jul 11, 2017

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Comment from Hotel Management

Jul 13, 2017 by Brian Angerer

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

5 out of 5

Nice hotel downtown

Great staff, clean rooms. Great location, close to Dallas nightlife.

Posted by on Jun 26, 2017

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Comment from Hotel Management

Jun 28, 2017 by Brian Angerer

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your great five star experience. We appreciate your great feedback and wish you many, great and happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

4 out of 5

Nice hotel, close to attractions

Nice hotel, close proximity to attractions and downtown events. Only negative was the comfort level of the bed.

Posted by , from Houma, Louisiana on May 9, 2017

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Comment from Hotel Management

May 11, 2017 by Brian Angerer

Dear Gilbert J, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the nice feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

2 out of 5

they have a humidity problem

they are always making noise, the humidity is so bad we got sick. the beds are not queen they are full size we measure them. stains on the sheets even the mirrors were dirty.

Posted by , from f.g. on Mar 4, 2017

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Comment from Hotel Management

Mar 6, 2017 by Brian Angerer

Dear M.M, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

2 out of 5

Sad

Cons: Everything...even the ceiling tiles in the lobby were shabby
Location: Nice location...worth saving instead of tear down
Property needs a COMPLETE RENOVATION!! 1st room was dirty, the water was up to my ankles by the time my shower was finished. Black mold by toilet, heat ac was not working properly, window completely wet...extremely disappointed. We were going to leave after the 1st night but the mamager upgraded us to a suite after I told him about our room. This was better but things were still wrong with the room. Please beware of old hotels with great names from the past...Crowne Plaza used to mean high end accommodations! This really needs an overhaul and not just paint and fixtures!

Posted by , from Mi on Jan 27, 2017

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Comment from Hotel Management

Jan 30, 2017 by Brian Angerer

Dear Keith, Thank you for staying with us at the Crowne Plaza Dallas Downtown and sharing your opinion. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

3 out of 5

Convenient location

Pros: Location
Cons: Service
Location: 1.5 blocks from the dart station and close to restaurants and other downtown hotels.
Convenient downtown location if you are using the dart system. 2.5-3 stars is fairly accurate. Room was clean but in need of an update. The bar and restaurant was terrible. The service was really sub-standard. The bartender's were inattentive, and one actually tried to talk me out of ordering dinner. The other one was busy on his phone and not paying attention to anyone.

Posted by , from minneapolis on Jan 22, 2017

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Comment from Hotel Management

Jan 25, 2017 by Brian Angerer

Dear Steve, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

3 out of 5

Ehhh...could have been better

I normally don't write reviews- good or bad- but I expected more from the Cown Plaza. First off, I got checked into a "accessible" room- I don't need this accommodation, and I would feel bad taking it from someone who would- I was told that this was the only room left. Ok, bear down for 1 night- no prob. But was I offered to move when another room became available? Nope. Once in the room, the knob on the shower, just spun and spun- couldn't control the temp at all- lucky I'm kinda handy And was able to temp fix it to take a shower. Did I mention the walls are thin? Both nights at 2:30 am the next door neighbor was up watching football with his buddies...not sure what language, don't care at 2:30 am. On the way to checkout my bag was ripped due to an elevators floor plate that was bent up (missing screw)- thank goodness no one got cut by this....of course I alerted the front desk to all of this prior to leaving. At least I hope that no one else has to deal with these issues.

Posted by on Jan 17, 2017

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Comment from Hotel Management

Feb 16, 2017 by bangerer@crownedallas.com

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and the concern you are showing for our current and future guests. Thank you again for staying with us, and we wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

3 out of 5

Good but not great

Pros: Location was great.
Cons: Pool
Location: Everything we wanted to see was with in walking distance!
The pool area left a lot to be desired, the area was dirty and not a nice place to sit and relax. No hot tub or guest breakfast. They had a restrant, but I never saw it open. The bar seemed to be open, but I do not drink. It was a very old hotel, but the rooms were nice. They had room service, but a BLT was $13.99, Really?

Posted by , from Michigan on Oct 8, 2016

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Comment from Hotel Management

Oct 10, 2016 by Brian Angerer

Dear De De, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

1 out of 5

Do not stay here. The food servers are very slow a

Pros: nothing if i had not already paid would have walked out.
Cons: New Management and totally cleaned.
Location: Dodging homeless and people saying look at the white people. wow could not believe it when did that become an issue of what color you are speechless.
Do not stay here. The food servers are very slow and you sit in the dark in the dining room because most of the lights are burned out also buffet sad. Not a safe hotel location to be at when you walk in any direction. The room is no better than a motel and the price not worth it. I am 6 Ft and my feet hung over the end of the bed not to mention, Loud all night, people screaming in halls, and yelling at the pool until 2 in the morning and I was on the 14th floor. The night club Thrive, you have to go thru a metal detector that tells you who goes their. Next time I will go back to Hilton or Omni. Or even a Best Western would be better with a lot better service +safe.

Posted by , from Tyler, Texas on Nov 18, 2015

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Comment from Hotel Management

Nov 23, 2015 by Brian Angerer

Dear Traveler, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are sorry that you were disappointed with your stay. We are taking steps to rectify certain situations that have been plaguing our property. We are lucky in the fact that we have an owner who cares about the quality of your stay and is placing the necessary attention where it is most needed. Please feel free to contact us if you wish to discuss your stay further. Thank you again for staying and for sharing your experience. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

2 out of 5

Very Disappointing

Pros: The staff was very pleasant accommodating, but there is little they can do to overcome the poor condition of this facility.
Cons: Basic maintenance of this facility is lacking; it is also very dated, but that was very secondary to the functional shortcomings.
Location: Great! Had a wonderful trip aside from the hotel experience.
Booked a King Non-smoking for three nights; checked in and were given a room with two full beds. Front desk staff was very accommodating and relocated us to a King as booked, but late the first night, we discovered that the A/C vent overhead was leaking and carpet was wet. Further, the glass door to the balcony did not close properly, and room was very noisy all night long. Reported those conditions the next morning and, again, front desk staff was very accommodating and relocated us to a third room. Also provided us with complimentary breakfast vouchers for the next two mornings. Went down to breakfast the next day and found that the kitchen was unable to produce any hot breakfast items; only fruit and stale danishes were available. A very disappointing stay; we will not book this hotel again.

Posted by on Sep 20, 2015

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Comment from Hotel Management

Sep 24, 2015 by Brian Angerer

Dear Anonymous, Thank you for the feedback.

About the Crowne Plaza Hotel Dallas Downtown

Location 1015 Elm St, Dallas, TX 75202

Property Features

Crowne Plaza Hotel Dallas Downtown offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center, limo/town car service, and meeting rooms are available. Event space at this hotel measures 27444 square feet (2550 square meters) and includes a conference center. A nightclub, a terrace, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Hotel Dallas Downtown. An area shuttle within 3.00 mi and a shopping center shuttle are free. For a fee, parking is available. This 3.5-star Dallas hotel is smoke free.

  • 1 building
  • 291 guestrooms or units
  • 19 levels
  • 27444 sq ft of conference space
  • 2550 sq m of conference space
  • Dining venue
  • Nightclub
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge) , Offsite parking reservations required

Transport

  • Airport: Dallas, TX (DAL-Love Field) (10.5 km / 6.5 mi)
  • Train station: Dallas Union Station (0.8 km / 0.5 mi)
  • Property shuttles: Free area shuttle within 3.00 mi and shopping center shuttle
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Crowne Plaza Hotel Dallas Downtown offers 291 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
  • Maximum 2 per room (weight limit: 50 lb)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No cribs (infant beds) available
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • Self parking fee: USD 16.00 per night (in/out privileges)
  • Valet parking fee: USD 30 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Late check-out fee: USD 25.00

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.