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Crowne Plaza Dallas Downtown by IHG

Property class: 3.5
3.5-star hotel near Kay Bailey Hutchison Convention Center

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Photo gallery for Crowne Plaza Dallas Downtown by IHG

Breakfast, lunch, dinner served; American cuisine
Check-in/check-out kiosk
Premium bedding, in-room safe, desk, iron/ironing board
Terrace/patio
Point of interest

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
1015 Elm St, Dallas, TX, 75202
  • Place, John F. Kennedy Memorial
    ‪5 min walk‬
  • Place, Dallas World Aquarium
    ‪5 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪21 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.6 out of 10
Good
(21 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • City view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(66 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

7.4 out of 10
Good
(15 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(84 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Dallas

City center stay.Within a 15-minute walk of this Downtown Dallas hotel, you'll find Dallas World Aquarium and Kay Bailey Hutchison Convention Center. American Airlines Center and Dallas Market Center are also within 3 miles (5 km).

What's nearby

  • John F. Kennedy Memorial - 5 min walk - 0.3 miles
  • Dallas World Aquarium - 5 min walk - 0.3 miles
  • The Sixth Floor Museum at Dealey Plaza - 7 min walk - 0.4 miles
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.6 miles
  • American Airlines Center - 15 min walk - 0.8 miles

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Monarch - ‬3 min walk
  • ‪Sushiya - ‬3 min walk
  • ‪Little Daisy - ‬4 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

3.5-star hotel near Kay Bailey Hutchison Convention Center
Crowne Plaza Dallas Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 30000 square feet (2787 square meters) and includes a conference center. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Dallas Downtown by IHG. For a fee, parking is available.

This 3.5-star Dallas hotel is smoke free.

  • 1 building
  • 291 guestrooms or units
  • 19 levels
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • TV with premium cable channels

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

How close is Crowne Plaza Dallas Downtown by IHG to the airport?

Crowne Plaza Dallas Downtown by IHG is 7.2 mi (18-min drive) away from the Love Field Airport (DAL) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza Dallas Downtown by IHG?

As of Apr 11, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Dallas Downtown by IHG on May 10, 2026 start from $104, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza Dallas Downtown by IHG have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza Dallas Downtown by IHG.

Does Crowne Plaza Dallas Downtown by IHG offer free breakfast?

Free breakfast isn’t provided at Crowne Plaza Dallas Downtown by IHG, but buffet breakfast is offered for a fee of USD 18.35 per person. It's available every day from 6:30 AM to 10 AM.

Is there a casino at Crowne Plaza Dallas Downtown by IHG?

No, there is no casino at this hotel.

What time is check-in at Crowne Plaza Dallas Downtown by IHG?

Check-in start time: 3 PM; Check-in end time: 2 AM.

Is there free parking at Crowne Plaza Dallas Downtown by IHG?

Free parking is not available at this hotel. Self parking is available for USD 20.00 per night.

Does Crowne Plaza Dallas Downtown by IHG have a pool?

Crowne Plaza Dallas Downtown by IHG features an outdoor pool.

Does Crowne Plaza Dallas Downtown by IHG have a restaurant?

Crowne Plaza Dallas Downtown by IHG is home to THRIVE Restaurant, which features American cuisine.

Does Crowne Plaza Dallas Downtown by IHG have a spa?

There are no spa services available at this hotel.

How close is Crowne Plaza Dallas Downtown by IHG to downtown Dallas?

Crowne Plaza Dallas Downtown by IHG is 0.5 mi away from Dallas.

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 501 out of 1400 reviews
Rating 8 - Good. 253 out of 1400 reviews
Rating 6 - Okay. 255 out of 1400 reviews
Rating 4 - Poor. 175 out of 1400 reviews
Rating 2 - Terrible. 216 out of 1400 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Farra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When i arrived, i was unaware that they dont take a prepaid card for the deposit. I fly from DC, and didnt have another form of payment. Terri was awesome and let me pay cash!!! The hotel was nice and clean. Good location. The breakfast wasnt very good but it was convenient.
Stayed 1 night in Jan 2026

4/10 Poor

Devyn

Traveled with group
Disliked: Cleanliness
There was mold in the room
Stayed 1 night in Jan 2026

4/10 Poor

Al

Liked: Cleanliness, property conditions & facilities
TOO cold to enjoy anything!
Stayed 1 night in Dec 2025

8/10 Good

Sergio

Traveled with family
Liked: Cleanliness
Ok stay
Stayed 1 night in Dec 2025

2/10 Terrible

Reginald

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Wasn’t satisfied with room at all the faucet ran the whole time had to keep bathroom door closed so it wasn’t so loud but couldn’t get no sleep my entire stay. Room service never came when you called so room was never cleaned and linen never replaced. Horrible experience will never stay again.
Stayed 2 nights in Jan 2026

8/10 Good

Channie

Stayed 2 nights in Jan 2026

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

2/10 Terrible

jessica

Traveled with partner
The room smelled awful, the staff was very rude. I paid for parking but was still charged for parking everytime I tried to leave. Housekeeping never brought us fresh towels or linen the whole 4 days we were there. 0 stars in the past I’ve always loved crown plaza but the last 2 visits were just terrible I definitely will be looking for something new next time we visit Dallas
Stayed 4 nights in Dec 2025

2/10 Terrible

Colton

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no balcony suite.
Stayed 5 nights in Dec 2025

8/10 Good

jimmie

Stayed 1 night in Dec 2025

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a great location. The parking was not confusing. The check-in process was smooth.
Stayed 1 night in Dec 2025

4/10 Poor

Bryant

Liked: Staff & service
Disliked: Cleanliness, amenities
Tub didn’t drain properly. Standing in a tub full of water while showering. The ironing board was broken. The tv remote was missing.
Stayed 3 nights in Dec 2025

8/10 Good

Deisy

Traveled with family
It was only one elevator working it took me more than 15 minutes to get to my room.
Stayed 1 night in Oct 2025

10/10 Excellent

Shaqueila

Liked: Cleanliness, amenities, property conditions & facilities
Room was huge , bigger than i thought it would be
Stayed 2 nights in Dec 2025

10/10 Excellent

Paula

Stayed 1 night in Dec 2025

2/10 Terrible

Francisco

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No ac
Stayed 1 night in Dec 2025

2/10 Terrible

Austin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The Air did not work in the room and in , very warm. I spoke with front desk associate he offered to switch my rooms but most of the rooms same feeling. Then spoke with hotel manager he said it would be fixed but nothing changed and he was mad I continued to acquire about it next morning.
Stayed 1 night in Dec 2025

2/10 Terrible

Ignacio

Disliked: Amenities, property conditions & facilities
It’s 10:15pm and no AC in the room I reported at 5:30 pm .12/20/25 This is Ridiculous !!!!! I like to have a refund
Stayed 1 night in Dec 2025

4/10 Poor

Charles

Liked: Staff & service
Room had no ac towels shortage bad TV plus needed updated
Stayed 2 nights in Dec 2025

2/10 Terrible

Rebecca

Traveled with partner
Disliked: Amenities, property conditions & facilities
Reserved a king balcony with city view. Got there and was given keys to a room that did not work on 14th floor with occupants in the room. Call downstairs, have to go down to get new room, got 16th floor with queen beds which do not work for my extremely tall husband, Called desk, was told to come back for a 3rd room! Finally got a room but no balcony. Thermostat was automatic so no way to se to air and it was warm in the room. Turned it down and it got cooler but by 9 am, the room was heating up. By the time we checked out it was 80 in the room while we were trying to get dressed sweating. Had to ask for ironing board, tv would not cast phone as it said it would and telephone didn’t work so had to use personal phone to call for ironing board. Not a very good experience at all! Used checkout option on tv and a random email address came up where my receipt was sent to. Very disappointed overall and won’t stay here or recommend to anyone else!
Stayed 1 night in Dec 2025

6/10 Okay

Mahd

Business traveler
Disliked: Cleanliness, property conditions & facilities
Front staff was friendly, however the hotel in general is not very clean. Carpet wasn’t vacuumed well, servant very dusty and the general condition of the hotel is not great.
Stayed 1 night in Dec 2025

8/10 Good

Christina

Traveled with family
Staff was very accommodating
Stayed 2 nights in Dec 2025

10/10 Excellent

Anias

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, great amenities, easy parking and access to hotel.
Stayed 2 nights in Dec 2025

10/10 Excellent

stephanie

Stayed 1 night in Dec 2025