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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5.0 star property
5-star beachfront property near Gaviota Azul Beach

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Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

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Poolside bar
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪3 min walk‬
  • Place, Cancun Convention Center
    ‪9 min walk‬
  • Place, Forum Beach
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for Turquoize Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • 690 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • 689 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Ocean Front Master King

9.8 out of 10
Exceptional
(23 reviews)
  • 689 sq ft
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Swim Up Ocean Front Master Double

  • 690 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Swim Up Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Swim Up Ocean Front Master King

  • 690 sq ft
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master King

9.8 out of 10
Exceptional
(25 reviews)
  • 690 sq ft
  • Ocean view
  • Sleeps 3

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About the neighborhood

Cancun

Beachfront retreat .At this Zona Hotelera property, you'll be well placed to visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach, both within a 5-minute walk. Cancun Convention Center and UltraMar Ferry Terminal are also within half a mile (1 km).

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.2 miles
  • Cancun Convention Center - 9 min walk - 0.5 miles
  • Plaza Caracol Mall - 11 min walk - 0.6 miles
  • Forum Beach - 11 min walk - 0.6 miles
  • Caracol Beach - 12 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Vips - ‬6 min walk
  • ‪Lobby Bar - ‬4 min walk
  • ‪Tradewinds - ‬1 min walk
  • ‪Habaneros - ‬1 min walk
  • ‪Mediterraneo - ‬4 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5-star beachfront property near Gaviota Azul Beach
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive like an outdoor pool and an outdoor tennis court.

There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a hot tub, a steam room, and a fitness center. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Cancun property.

  • 160 guestrooms or units
  • 8 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • 1 conference room
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers 160 air-conditioned accommodations with outdoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. 48-inch flat-screen televisions come with digital channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

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  • Spa
  • Parking included
4.7 out of 5, Exceptional, 1,006 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Yoga classes

Accessibility

  • Elevator

Room amenities

Entertainment

  • 48-inch flat-screen TV with digital channels
  • MP3 dock

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Frequently asked questions

How close is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive to the airport?

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is 14.8 mi (28-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

As of Jan 13, 2026, prices found for a 1-night stay for 2 adults at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive on Jan 18, 2026 start from $792.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive.

How close is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offer free breakfast?

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (12-min drive) and Dubai Palace Casino (13-min drive) are nearby.

What time is check-in at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

This property offers free self parking and valet parking.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a pool?

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive features an outdoor pool.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a restaurant?

There are 8 onsite restaurants, offering options like Italian cuisine and a poolside location.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Zen Spa, where you can enjoy body wraps, hydrotherapy, and massages.

How close is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive to downtown Cancun?

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is 3.1 mi away from Avenida Kukulkan.

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 816 out of 1003 reviews
Rating 8 - Good. 102 out of 1003 reviews
Rating 6 - Okay. 35 out of 1003 reviews
Rating 4 - Poor. 20 out of 1003 reviews
Rating 2 - Terrible. 30 out of 1003 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

JOHN

Stayed 4 nights in Oct 2025

8/10 Good

Alen

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2025

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this is a 4.5 star property. Location is great with 2 beaches, great views and little seaweed. Staff is wonderful, friendly, helpful and engaging. Room was nice. Great view, clean and comfortable. Dining option in the resort were far better than I expected. I'm a foodie and the menus, preparation and quality were the best I have had at al all inclusive in Mexico/Caribbean by far. Seafood was fresh and well prepared. Mexican option were great (although dumbed down for the American palette unfortunately, but forgivable). Drinks were very good as well made with real liquor and had great variety.
Stayed 4 nights in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hospitality is wayyy better than the amazing views

Stayed 2 nights in Sep 2025

10/10 Excellent

Abigail, Pasadena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of food options and great staff. Upon arrival, be aware that there may be marketing opportunities presented by a third-party company within the hotel, which somewhat wasted our time. Unfortunately, I forgot the name, but it ends with 'Collection.' Otherwise, everything else was amazing, and this establishment certainly does not hold back on quality. We will be back soon.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jonathan, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Traveled with partner
Very nice clean resort and the staff was exceptional and very friendly
Stayed 4 nights in Aug 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

The service was great. I had Adrian and Yael who were my butlers and delivered excellent service. The turn-down service and housekeepers were also excellent.
Stayed 3 nights in Aug 2025

8/10 Good

Simone

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The Butlers Liliana & Helena were incredibly friendly and helpful and did an outstanding job making our stay a dream vacation! The Hotel was also very accommodating to our needs. The views were beautiful and the food was amazing. All facilities were very clean! We were disappointed that the infinity pool was under renovation, but we had a great time at the beautiful private beach, the Cabana and the pools!
Stayed 7 nights in Aug 2025

10/10 Excellent

Karon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The flute was top of the line, fresh hot, and delicious
Stayed 3 nights in Aug 2025

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente. Altamente recomendable. Lo unico un poquito escaso en restaurantes para el almuerzo muchas parrillas por todos lados pero a nosotros nos gusta sentarnos a comer. El trato esoectacular, excepcional
Stayed 4 nights in Aug 2025

10/10 Excellent

Johan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in Aug 2025

10/10 Excellent

Melaine

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! One of the best hotels I have ever been to!
Stayed 3 nights in Aug 2025

10/10 Excellent

jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beaches
Stayed 2 nights in Aug 2025

10/10 Excellent

Yuniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 2 nights in Jul 2025

10/10 Excellent

Datwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is majestic, welcoming and caters to family and adults only. This property is the perfect combination fun and private at the same time. The variety of eating area's is phenomenal. The staff is friendly and ready to assist at any moment. The resort is located in the Hotel zone which is extremely safe in the day time and at night due to the high presence of police. My wife and I are planning a family trip for 2026. Will definitely recommend this resort to anyone who ask.
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible
Stayed 4 nights in Jul 2025

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service staff exceeded our expectations every step of the way.
Stayed 3 nights in Jul 2025

10/10 Excellent

Victor

Stayed 7 nights in Jun 2025

10/10 Excellent

Andre

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Jun 2025

10/10 Excellent

Mukeshkumar, Wesley Chapel

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing Stay
Stayed 2 nights in Jul 2025

10/10 Excellent

Neisha Marie Perez

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Viral

Stayed 4 nights in Jun 2025

10/10 Excellent

Jocelyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay! Our room was on the adults only side. Many restaurant options and events. Make sure you visit south beach. Only thing I would advise is staff to vacuum/mop the hallways on the 7th floor.
Stayed 3 nights in Jun 2025

10/10 Excellent

Siraj, Sugar Land

Business traveler, Traveled with family
Liked: Cleanliness
Awesome facility.
Stayed 5 nights in Jun 2025