4.5 out of 5

"Cons: Hotel experience was overall good. Since we did not buy the all inclusive package, eating breakfast or dinner at the hotel was very expensive. ... " More

By a verified traveler on Thu 21 Sep 2017

Enter dates to see availability

Hotel Description

A family-friendly stay in Cancun awaits you at The Westin Lagunamar Ocean Resort Villas, Cancun. Within steps you'll find La Isla Shopping Mall and Tequila Museum. Highlights at this beachfront resort include 2 restaurants, a full-service spa, and an outdoor swimming pool.

LCD TVs with satellite channels are featured in all 384 rooms, and you can enjoy washers/dryers, free WiFi, and balconies. Kitchens come equipped with refrigerators, microwaves, and stovetops, and room service is also available. Nice touches to enhance your stay include jetted tubs and bathrobes, while premium linens invite a good night's rest. Sofa beds, DVD players, and separate bathtubs and showers are also available.

A relaxing visit to Heavenly Spa by Westin can include deep-tissue massages, hot stone massages, and aromatherapy along with access to the sauna and spa tub. The restaurant, Oceano, serves Mexican cuisine and is open for breakfast and dinner. The resort's own bar/lounge is a nice place to enjoy a drink. Spend the day at the beach where you'll find sun loungers, and enjoy the 2 outdoor tennis courts and health club. Business travelers can take advantage of a meeting room and a business center. Other amenities include free WiFi in public areas, a sauna, and a kids' swimming pool. Buffet breakfast is available daily between 7 AM and 11 AM. There's also free valet parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute drive of this 4-star Avenida Kukulkan resort include El Rey Ruins and Delfines Beach.

Studio, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$178 per night

Room, 1 Bedroom, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Westin Lagunamar Ocean Resort Villas ratings based on 34 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0
4 out of 5

Stay at westin lagunamar

Cons: Hotel experience was overall good. Since we did not buy the all inclusive package, eating breakfast or dinner at the hotel was very expensive. Since only one pool was open (other was under construction) I was not able to use the pool at all. I don't drink and other people in the pool were drinking inside the pool and spilling their drinks in the pool. If you book a room at the hotel, hotel should provide a shuttle service to and from the hotel for free or nominal price. Westin charges $45 US dollars per person one way. That is ridiculous. I booked super shuttle and paid $36 US dollars for round trip for 2 people. If I had used Westin to pick and drop I would have ended up paying $180 US dollars, that is insane. Pros: I liked the location of the hotel, since food inside the hotel was very expensive, I was able to walk across to the mall and eat my meals. Staff was very friendly. Hotel room was clean, big and nice view. Good out door activities. Store on level one good to have (pricey as usual).

Posted by , from Boston on Sep 21, 2017

Was this review helpful to you?
Comment from Hotel Management

Sep 26, 2017 by The Westin Lagunamar

Thank you for your feedback.

5 out of 5

Great hotel!

The staff was very friendly & helpful. The room was spacious, clean and very nice. The views of the pools, the grounds and the ocean were spectacular! Loved everything about this place and it was right across from a huge shopping center with lots of good restaurants. I would definitely stay here again!

Posted by , from San Diego, CA on May 26, 2017

Was this review helpful to you?
Comment from Hotel Management

Jul 5, 2017 by The Westin Lagunamar Management Team

Thank you

5 out of 5

The Westin Lagumar

The hotel is in a great location right across of a shopping center. The transit is accessible nearby and the beach is breath taking. What makes this place standout is the friendly and on point staff as well as the cleanliness of the property. The place feels safe, secure and amenities are to die for. Overall I have recommended my friends to stay in that same property knowing they will be taken care of. Thank you Westing Lagumar for making my stay easy and comfortable.

Posted by , from I. on Aug 31, 2016

Was this review helpful to you?
Comment from Hotel Management

Sep 2, 2016 by The Westin Lagunamar Management Team

Thank you.

5 out of 5

Fabulous Vacation

This hotel is AMAZING: the hotel staff went above and beyond and were super friendly, the food was delicious, the views gorgeous, and the room was awesome! The pool area was so big you never felt crowded and it was great for our family! The beach access was so convenient, as well. Will definitely be staying here again!

Posted by , from SD on Aug 29, 2016

Was this review helpful to you?
Comment from Hotel Management

Aug 31, 2016 by The Westin Lagunamar Management Team

Thank you.

4 out of 5

A great hotel for an upscale family vacation.

We stayed a week and enjoyed the Westin Lunamar very much. The rooms were immaculate each day after the cleaNing staff cleaned up our mess. The views and the pools were amazing and we really enjoyed the beach. It's easy and cheap to take the city buses around. Each room has a washer/dryer. We stayed in the 1 bedroom with separate living room area. Our teenaged boys slept fine on the pullout couch bed.

Posted by on Jul 2, 2015

Was this review helpful to you?
5 out of 5

Beautiful Resort across from the mall in Cancun.

Pros: Staff, check in was easy, and beautiful facilities.
Cons: More chairs.
Location: Hotel Zone in Cancun. Near shopping and Marina.
Our family of four stayed two nights here. Loved the pools and beach. Loved the fact that I had a washer and dryer in the unit to do some laundry. Friendly staff. I would stay here again. The only downfall is that it was tough to find enough lounge chairs for our family each day.

Posted by on Mar 27, 2015

Was this review helpful to you?
5 out of 5
Great location, beautiful facility!! Our family of four, with two teenagers, enjoyed the stay very much. Highly recommended.

Posted by on Mar 24, 2015

Was this review helpful to you?
5 out of 5

It really did look like the pictures!

Pros: Really nice people. Always willing to help or answer questions. Helped us get signed up for a day tour and explained the deals and discounts available
Location: We were close to shopping and all kinds of restaurants and directly on the beach so there is no concern of having to cross a busy street for the ocean
We were in a 1 bedroom suite and it was absolutely as good as the pictures make you think it will be. Fantastic ocean view! There was 1 bathroom with a jetted tub (we never used it) and a huge amount of space for a large shower and separate wc. There is also a large closet in the bathroom which was where all of our hanging clothes went as well as the suitcases. The living room had a fold out couch with a ton of pillows and it was reported as very comfortable by the picky tween. There was a very reasonably sized kitchen with all of the amenities. We had breakfasts in and several lunches and dinners. It was kind of nice to be able to take home a "doggy bag" from a restaurant and then have the leftovers for lunch a few days later! Everything was super clean. They did a fantastic job of even getting rid of the sand that we would drag in. There was one point where they did "straighten up" some papers which included our tickets for a day tour but, after some frantic scrounging, we found them in the pile that had started to accumulate. Oh, I should also mention that it had its own laundry facilities in the room! 2 giant pools that were both infinity pools looking out into the ocean. There were a couple of whirlpools and a small water slide. There were several restaurants onsite and the requisite swim-up bar. We took advantage of the convenience store several times to buy small groceries to keep in the room - snacks and drinks, mostly. There was a mini-golf course and a full spa.

Posted by , from Indianapolis on Mar 24, 2015

Was this review helpful to you?
4 out of 5

Great room

I was there 8/1/13 to 8/6/13 didn't spend that much time in the hotel but the rooms had a washer and dryer which came in handy since we were in and out of the water a lot we were able to wash our cloths and dry them. The room had a jacuzzi which we only used once but it was great amenity to have. Our bed was awesome very comfortable we steeped really good especially after all the tours we did when we came to the hotel room it was nice to have a good bed. The room was very nice had a fridge and stove to cook and silverware which I didn't use but I thought it was nice to have just in case . Overall I do recommend this hotel very nice place the only thing is the wifi was not working so there was no Internet access but I did not spend but time there anyway so it did not affect me much .

Posted by , from Los Angeles, CA on Aug 13, 2013

Was this review helpful to you?
4 out of 5

great location

I spent 5 nights at the Westin Lagunamar to celebrate my birthday with my husband and teenage daughter. The room was very clean and we had an excellent view of the ocean and the pool from the 7th floor. Although the room was a bit small it was ok since we weren't in it much. I must say that the pull out sofa was awful though. My daughter found it very creaky and uncomfortable. We had a studio and didnt really use the kitchen which was basically a counter but had a mini fridge, microwave, and dishwasher and other small appliances. We ate only one time at the dumas sports bar. It wasn't so good, so we mainly ate off property.

Posted by , from plano texas on Jul 25, 2013

Was this review helpful to you?

About the The Westin Lagunamar Ocean Resort Villas, Cancun

Location KM. 12.5 Blvd Kukulcan, Cancun, QROO 77500

Renovations + Closures

The property will be renovating from 15 August 2017 to 22 October 2017 (completion date subject to change). The following areas are affected:

  • Swimming pool
  • One of the swimming pools

During renovations, the resort will make every effort to minimize noise and disturbance.

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Westin Lagunamar Ocean Resort Villas, Cancun, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like mini golf and volleyball. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This eco-friendly resort also offers a children's club, an outdoor pool, and a children's pool. Free self parking and valet parking are available. This 4-star Cancun resort is smoke free.

  • 1 building
  • 384 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Outdoor tennis courts - 2
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Sofa bed
  • Washer/dryer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (19.8 km / 12.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Westin Lagunamar Ocean Resort Villas, Cancun offers 384 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. Rooms open to balconies. Accommodations are furnished with double sofa beds. Beds feature premium bedding. LCD televisions come with satellite channels. Accommodations at this 4-star resort have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, complimentary toiletries, and hair dryers. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Jetted tub
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Oceano - Overlooking the ocean and garden, this restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Viento - This beachfront restaurant specializes in regional cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

While on property enjoy a wide array of activities with something for everyone. Square off on our tennis courts or perhaps enjoy a pick-up game of basketball. On the beach, enjoy a game of volleyball or test your putting skills with a round of minature golf. For off-property excusrions, our knowledgeable concierge staff will help you book the perfect adventure.

  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Basketball on site
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Golf lessons available nearby
  • Scuba diving nearby

Spa Services

Recharge the body and mind in our signature Westin Heavenly Spa, including four individual treatment rooms, two couple’s treatment rooms, four oceanfront thatch-roofed cabanas, and manicure and pedicure stations—in which to experience our comprehensive treatments.

Our spa menu includes a complete range of rejuvenating therapies, from full body regimens, which include gentle skin exfoliation, wraps, massage and custom facials, to specialized kids’ treatments and signature Westin spa packages—all using premier spa products. With idyllic lighting and Mayan-themed ambiance, rejuvenation is the goal.

Also available are in-room spa treatments, beginning with the delivery of a personalized spa basket to your suite. Enjoy the CD of soothing music before and during your treatment and a variety of aromatherapy oils and sprays, allowing you to choose the ambiance for your experience.

Reservations are recommended and cancellation policies apply.

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Detoxification wrap
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 390 per person (approximately)
  • Airport shuttle fee: MXN 45 per room (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Lagunamar
  • Cancun Lagunamar Westin
  • Cancun Westin Villas
  • Westin Lagunamar Cancun Resort
  • Westin Lagunamar Ocean Resort Villas
  • Westin Lagunamar Ocean Resort Villas Cancun
  • Westin Lagunamar Ocean Villas
  • Westin Lagunamar Ocean Villas Cancun
  • Westin Ocean Resort Cancun
  • Westin Villas Cancun

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.