4.6 out of 5

"Located right at the beach and across from La Isla Mall. This beautiful property exceeded all of our expectations. Restaurants provide great food alt ... " More

By a verified traveler on Fri 29 Jun 2018

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Hotel Description

4-star beachfront resort near Tortuga Beach

Beachfront retreat

At this Zona Hotelera resort, you'll be well placed to visit Cancun Interactive Aquarium and La Isla Shopping Mall, both steps away. Aquaworld and Forum Beach are also within 3 miles (5 km).

Full-service spa, health club

A full-service spa, 2 restaurants, and 2 outdoor tennis courts are all featured at this eco-friendly resort. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Bring the family and enjoy the children's club, mini golf, and children's pool.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 384 guestrooms also offer free WiFi and kitchens. Other amenities include washers/dryers, balconies, and LCD TVs with satellite channels.

Studio, 1 Queen Bed with Sofa bed, Balcony, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$237 per night

Villa, 1 Bedroom, Jetted Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Westin Lagunamar Ocean Resort Villas, Cancun ratings based on 38 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Westin Lagunamar Ocean Resort Villas, Cancun

Everyone (12)
5 out of 5

Great location fabulous property

Located right at the beach and across from La Isla Mall. This beautiful property exceeded all of our expectations. Restaurants provide great food although a bit pricy. Market inside the property allows flexibility if you want to stay in a cook with your family. My entire family loved the stay and we can’t wait to return.

Posted by , from Dallas, Texas on Jun 29, 2018

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Comment from Hotel Management

Jul 2, 2018 by The Westin Lagunamar

Thank you.

5 out of 5
The hospitality and view were amazing. Staff was bilingual made things even more comfortable. Great place great people.

Posted by on May 23, 2018

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Comment from Hotel Management

May 23, 2018 by The Westin Lagunamar

Thank you.

5 out of 5
Great hotel with a wonderful staff and beautiful facilitys..gteat location with lots of choices for food. Really nice having a kitchen and a washer and dryer. Would definitely stay here again!

Posted by on Apr 13, 2018

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Comment from Hotel Management

Apr 14, 2018 by The Westin Lagunamar

Thank you.

4 out of 5

First time in Cancun is a winner!

Pros: Lots!
Cons: Our room position above the Duna restaurant was only a problem when the cleaning staff made noise in the early am hours so, better timing needed here.
Location: La Isla mall for shopping and restaurants was a bonus.
After hearing about the Cancun area for years, we made our first trip there to the Westin Lagunamar in 2017. The beautiful beach, sand bar proximity, wave runner availability, beach chair and umbrella/palappa availability, and service folks made the beach experiences excellent! The number of pools for all levels of swimmer groups, including infinity pools, with the pool bars and towel availability was excellent! The location to associated La Isla mall with good shopping and restaurants was a bonus. The restaurants in the facility were average but convenient in a pinch. The Mariachi band in the Oceania restaurant was a nice touch though! The room layout and amenities were very nice. A quick trip to Walmart for food and water supplies on the first day kept the eating out expenses down, if you are in for doing a little cooking on your own.

Posted by , from Sonora, KY on Nov 24, 2017

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Comment from Hotel Management

Dec 4, 2017 by The Westin Lagunamar

Thank you

4 out of 5

Stay at westin lagunamar

Cons: Hotel experience was overall good. Since we did not buy the all inclusive package, eating breakfast or dinner at the hotel was very expensive. Since only one pool was open (other was under construction) I was not able to use the pool at all. I don't drink and other people in the pool were drinking inside the pool and spilling their drinks in the pool. If you book a room at the hotel, hotel should provide a shuttle service to and from the hotel for free or nominal price. Westin charges $45 US dollars per person one way. That is ridiculous. I booked super shuttle and paid $36 US dollars for round trip for 2 people. If I had used Westin to pick and drop I would have ended up paying $180 US dollars, that is insane. Pros: I liked the location of the hotel, since food inside the hotel was very expensive, I was able to walk across to the mall and eat my meals. Staff was very friendly. Hotel room was clean, big and nice view. Good out door activities. Store on level one good to have (pricey as usual).

Posted by , from Boston on Sep 21, 2017

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Comment from Hotel Management

Sep 26, 2017 by The Westin Lagunamar

Thank you for your feedback.

5 out of 5

Great hotel!

The staff was very friendly & helpful. The room was spacious, clean and very nice. The views of the pools, the grounds and the ocean were spectacular! Loved everything about this place and it was right across from a huge shopping center with lots of good restaurants. I would definitely stay here again!

Posted by , from San Diego, CA on May 26, 2017

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Comment from Hotel Management

Jul 5, 2017 by The Westin Lagunamar Management Team

Thank you

5 out of 5

The Westin Lagumar

The hotel is in a great location right across of a shopping center. The transit is accessible nearby and the beach is breath taking. What makes this place standout is the friendly and on point staff as well as the cleanliness of the property. The place feels safe, secure and amenities are to die for. Overall I have recommended my friends to stay in that same property knowing they will be taken care of. Thank you Westing Lagumar for making my stay easy and comfortable.

Posted by , from I. on Aug 31, 2016

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Comment from Hotel Management

Sep 2, 2016 by The Westin Lagunamar Management Team

Thank you.

5 out of 5

Fabulous Vacation

This hotel is AMAZING: the hotel staff went above and beyond and were super friendly, the food was delicious, the views gorgeous, and the room was awesome! The pool area was so big you never felt crowded and it was great for our family! The beach access was so convenient, as well. Will definitely be staying here again!

Posted by , from SD on Aug 29, 2016

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Comment from Hotel Management

Aug 31, 2016 by The Westin Lagunamar Management Team

Thank you.

4 out of 5

A great hotel for an upscale family vacation.

We stayed a week and enjoyed the Westin Lunamar very much. The rooms were immaculate each day after the cleaNing staff cleaned up our mess. The views and the pools were amazing and we really enjoyed the beach. It's easy and cheap to take the city buses around. Each room has a washer/dryer. We stayed in the 1 bedroom with separate living room area. Our teenaged boys slept fine on the pullout couch bed.

Posted by on Jul 2, 2015

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5 out of 5

Beautiful Resort across from the mall in Cancun.

Pros: Staff, check in was easy, and beautiful facilities.
Cons: More chairs.
Location: Hotel Zone in Cancun. Near shopping and Marina.
Our family of four stayed two nights here. Loved the pools and beach. Loved the fact that I had a washer and dryer in the unit to do some laundry. Friendly staff. I would stay here again. The only downfall is that it was tough to find enough lounge chairs for our family each day.

Posted by on Mar 27, 2015

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About the The Westin Lagunamar Ocean Resort Villas, Cancun

Location KM. 12.5 Blvd Kukulcan, Cancun, QROO 77500

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Westin Lagunamar Ocean Resort Villas, Cancun, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like kayaking and mini golf. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This eco-friendly resort also offers an outdoor pool, a children's pool, and outdoor tennis courts. Self parking and valet parking are free. This 4-star Cancun resort is smoke free.

  • 1 building
  • 384 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Sofa bed
  • Washer/dryer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Free valet parking


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (19.9 km / 12.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Westin Lagunamar Ocean Resort Villas, Cancun offers 384 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. Rooms open to balconies. Accommodations are furnished with double sofa beds. Beds feature premium bedding. LCD televisions come with satellite channels. Accommodations at this 4-star resort have kitchens with refrigerators, stovetops, microwaves, and dishwashers. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, complimentary toiletries, and hair dryers. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Jetted tub
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Oceano - Overlooking the ocean and garden, this restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Viento - This beachfront restaurant specializes in regional cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

While on property enjoy a wide array of activities with something for everyone. Square off on our tennis courts or perhaps enjoy a pick-up game of basketball. On the beach, enjoy a game of volleyball or test your putting skills with a round of minature golf. For off-property excusrions, our knowledgeable concierge staff will help you book the perfect adventure.

  • Playground on site
  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Basketball on site
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Golf lessons available nearby
  • Kayaking on site
  • Scuba diving nearby

Spa Services

Recharge the body and mind in our signature Westin Heavenly Spa, including four individual treatment rooms, two couple’s treatment rooms, four oceanfront thatch-roofed cabanas, and manicure and pedicure stations—in which to experience our comprehensive treatments.

Our spa menu includes a complete range of rejuvenating therapies, from full body regimens, which include gentle skin exfoliation, wraps, massage and custom facials, to specialized kids’ treatments and signature Westin spa packages—all using premier spa products. With idyllic lighting and Mayan-themed ambiance, rejuvenation is the goal.

Also available are in-room spa treatments, beginning with the delivery of a personalized spa basket to your suite. Enjoy the CD of soothing music before and during your treatment and a variety of aromatherapy oils and sprays, allowing you to choose the ambiance for your experience.

Reservations are recommended and cancellation policies apply.

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Detoxification wrap
  • Massages


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available


Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 25.35 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 420.00 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Lagunamar
  • Cancun Lagunamar Westin
  • Cancun Westin Villas
  • Westin Lagunamar Cancun Resort
  • Westin Lagunamar Ocean Resort Villas
  • Westin Lagunamar Ocean Resort Villas Cancun
  • Westin Lagunamar Ocean Villas
  • Westin Lagunamar Ocean Villas Cancun
  • Westin Ocean Resort Cancun
  • Westin Villas Cancun
  • The Westin Lagunamar Ocean Resort Villas Cancun

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.