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4.5 out of 5

"Food was horrible, and way over priced. Steak & lobster Friday on the beach tasted like charcoal, other side items cold for $250.00 for 2 , highly dis ... " More

By a verified traveler on Sun 08 Dec 2019

Hotel Description

4-star beachfront resort near Tortuga Beach

Beachside getaway

At this Zona Hotelera resort, you'll be well placed to visit Cancun Interactive Aquarium and La Isla Shopping Mall, both steps away. Forum Beach and Aquaworld are also within 3 miles (5 km).

Full-service spa, 24-hour fitness

A full-service spa, 2 restaurants, and 4 outdoor pools are all featured at this smoke-free resort. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a children's club and mini golf, and barbecue grills are available on site.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 580 guestrooms also offer free WiFi and washers/dryers. Other amenities include balconies, sofa beds, and LCD TVs with cable channels.

Studio, 1 Queen Bed with Sofa bed, Balcony, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$209* Per night/room Jun 16 - Jun 17

Villa, 2 Bedrooms, Balcony, Ocean View (SW-M)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Studio, 1 Queen Bed with Sofa bed, Balcony, Oceanfront (SW-M)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Villa, 1 Bedroom, Jetted Tub, Oceanfront (SW-M)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 2 Bedrooms, Balcony, Oceanfront (SW-M)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Villa, 1 Bedroom, Jetted Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun ratings based on 48 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Everyone (18) Family (2)
1 out of 5

Posted by on Jan 30, 2020

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Comment from Hotel Management

Feb 22, 2020 by The Westin Lagunamar Management Team

Dear Guest, Thank you so much for posting a review of your recent stay at our resort. Often times, without these observations, it is difficult for us to improve. At Westin Lagunamar, it is our priority to exceed our guest's expectations and to improve day by day. We will be thrilled if you give us the opportunity to welcome you again, with these corresponding changes and enhancements we assure you a truly, refreshing and relaxing experience with us. Sincerely, The Westin Lagunamar Management Team

5 out of 5

Posted by on Dec 22, 2019

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Comment from Hotel Management

Jan 11, 2020 by The Westin Lagunamar Management Team

Thank you so much for your kind review, we are very happy to see that you enjoyed your accommodations. We hope to welcome you back again soon.

3 out of 5
Food was horrible, and way over priced. Steak & lobster Friday on the beach tasted like charcoal, other side items cold for $250.00 for 2 , highly disapointed the westin did nothing when i comlpained next day, and at checkout! Next day shrimp over cooked and greasy... went outside of resort to eat after two bad meals and everyone we met in the pool or at beach agreeded about food and prices. Pools ok, a bit cold. When we return to Cancun, it will be to a different resort.

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 17, 2019 by The Westin Lagunamar Management Team

Dear Guest, Thank you so much for posting a review of your recent stay at our resort. Often times, without these observations, it is difficult for us to improve. At Westin Lagunamar, it is our priority to exceed our guest's expectations and to improve day by day. We will be thrilled if you give us the opportunity to welcome you again, with these corresponding changes and enhancements we assure you a truly, refreshing and relaxing experience with us. Sincerely,

5 out of 5
Location was on the beach, our suite was large and comfortable. The staff was helpful and friendly. It was our second stay at the resort.

Posted by on Aug 9, 2019

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Comment from Hotel Management

Aug 12, 2019 by The Westin Lagunamar Management Team

Thank you so much for your review. We hope to welcome you again soon!

5 out of 5
I did like the clean rooms,the courtesy of the staff and all the activities.

Posted by , from SC,USA on Jul 17, 2019

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Comment from Hotel Management

Jul 22, 2019 by The Westin Lagunamar Management Team

Thank you so much! We hope to host you again soon! Be well.

4 out of 5
I like everything but prices are high in the restaurants

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 22, 2019 by The Westin Lagunamar Management Team

Thank you for your feedback, we hope to host you again soon! Be well.

5 out of 5
Place was clean. Staff were friendly and attentive. The resort is beautiful!

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 1, 2019 by The Westin Lagunamar Management.

Thank you!

5 out of 5

Posted by on Jun 13, 2019

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Comment from Hotel Management

Jun 18, 2019 by The Westin Lagunamar Management Team

Thank you so much, we hope to host you again soon! Be well.

5 out of 5
Quiet family oriented beautiful resort with ocean views, beautiful beach and pools and good restaurants.

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 29, 2019 by The Westin Lagunamar Management Team

Thank you so much for your review. We are glad to know you have a wonderful time. We hope you have the opportunity to return to our lovely resort. Be well.

5 out of 5
it needs more restaurants needs all inclusive love it otherwise

Posted by on Mar 25, 2019

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Comment from Hotel Management

Mar 27, 2019 by The Westin Lagunamar Management Team

Thank you so much for your review. We hope to welcome you again in a near future. Be well.

About the The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Location KM. 12.5 Blvd Kukulcan, Cancun, QROO 77500

Renovations + Closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 25 March 2020 to 14 June 2020 (dates subject to change).

The property will be renovating from 15 August 2020 to 30 September 2020 (completion date subject to change). The following areas are affected:

  • One of the swimming pools

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Westin Lagunamar Ocean Resort Villas & Spa, Cancun you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. This eco-friendly resort also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Free self parking and valet parking are available. This 4-star Cancun resort is smoke free.

  • 1 building
  • 580 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 608 sq ft of conference space
  • 56 sq m of conference space
  • Built in 2007
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Miniature golf on site
  • Sofa bed
  • Washer/dryer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (19.8 km / 12.3 mi)
  • Parking: Free valet parking and self parking

Room Amenities

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun offers 580 accommodations with washers/dryers and DVD players. Rooms open to balconies. Accommodations are furnished with double sofa beds. Beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

  • Washer and dryer
  • Private balcony
  • Jetted tub
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Oceano - Overlooking the ocean and garden, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Viento - This beachfront restaurant specializes in regional cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Duna Sports Bar - Overlooking the pool, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Tierra Market - Onsite café. Open daily.

Room service (during limited hours) is available.

Nearby Activities

4 outdoor swimming pools and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include outdoor tennis courts, a waterslide, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Basketball on site
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Golf lessons available nearby
  • Scuba diving nearby

Spa Services

Heavenly Spa by Westin has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 420.00 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Lagunamar
  • Cancun Lagunamar Westin
  • Cancun Westin Villas
  • Westin Lagunamar Cancun Resort
  • Westin Lagunamar Ocean Resort Villas
  • Westin Lagunamar Ocean Resort Villas Cancun
  • Westin Lagunamar Ocean Villas
  • Westin Lagunamar Ocean Villas Cancun
  • Westin Ocean Resort Cancun
  • Westin Villas Cancun
  • The Westin Lagunamar Ocean Resort Villas Cancun
  • The Westin Lagunamar Ocean Resort Villas Cancun
  • The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Resort
  • The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Cancun

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.